I've been coming here with my mom for years, which is why this experience was so disappointing.
One of my toenails came off the same day I got my toes done, and within a week, two of my nails and another toenail had come off as well. At first, I wasn't even planning on coming back, but after more nails came off, I felt like I had no choice.
I was confused when I was charged $15 for the repairs because I've never been charged for a fix before. Even then, I didn't complain about the price, argue, or ask for anything for free. I paid without any issue.
What bothered me was how the situation was handled. Instead of speaking directly to me, the staff discussed my situation among themselves, said the nails coming off weren't their fault, and made comments suggesting that if I didn't want to pay, I could leave. The confusing part is that I never complained about being charged in the first place or the fact that my nails came off.
I've always been nice and respectful to everyone there, but some staff members have consistently come across as having an attitude. There was even a period when I stopped coming because of previous experiences, but I decided to give the salon another chance. Looking back, I wish I hadn't.
Overall, this salon used to be much better. Unfortunately, both the quality of the service and the quality of the nails seem to have gone downhill. After this experience, I won't be returning. read more