The owner Rick comes across as a very sweet man. I wanted my carpet treated with odor remover as I have dogs. He came in and commented on how clean the carpets were. He cleaned the carpets and the smell it brought out was unbelievable. It took almost 48 hours to completely dry which I have never had happen before. Once they were dry there were horrible brown spots everywhere. I text Rick and explained my concerns. He told me to trust him. He gave me every excuse on why this could have happened. After several text trying to set up a reclean and him using his van in the shop as an excuse we set it for Sunday which was Mother's Day. He came out and tried blaming us for the browning stating my son walking on it while wet cause the problem. That didn't explain why the browning was in two other rooms nobody walked on.
The carpets dry the second time and the discoloration is still there. We have busy lives and called him today 1 week later to let him know the carpets were still discolored and wanted our money back. He got pretty crappy with my husband and accused him of working while on dope. I took over texting and he still slandered my husband and told me not to have my husband speak to him while being high. He stated my carpets have never looked better and told me to watch how I handle this matter and not to slander his name.
He isn't giving back our money and said he will not come back out to fix this matter. read more