If you can avoid buying a car here you should…read more You want a dealer that will do what they say, but this isn't one for doing so. The sales team there has a woman named Melissa who pretends to pay attention to you but is actually entirely unreliable, lies, won't answer her phone or find ways to make your situation simple. It's a very disorganized place. You don't even know who's in charge of anything.

We had the oddest experience purchasing a car at this dealership, were handed off to 3 salespeople…read morethroughout the process. The car was to be registered on a Friday in Connecticut but wasn't till the following Tuesday. The car was to be delivered on that Wednesday but didn't till the following Tuesday. In store the sales manager saw I was wearing a retired military hat and started a politically charged conversation that we (he and I) were "like-minded People". My wife looked at me and said, "you need to stop wearing those hats." During the 1 1/2 weeks waiting to get the GV70 we had difficulty getting any status, blame went all around, CT DMV scheduling, Prep people didn't work on the car. While this was going on I must have received, 6+ calls asking me if they could do anything to have me purchase a new Genesis. I kept explaining that we already did purchase a GV70 and still didn't have it. On the day of the delivery, we had a call about 15 Minutes before it arrived. We asked the drivers if they could help us with the setup. We were certainly surprised when they said, "we don't know anything about these cars" and left, they didn't want to put our plates on because the gentleman couldn't bend down or go on one knee at the time. To top it off we found lots of delivery plastic throughout the car and the car exterior was dirty, it was supposed to have a ceramic coating, we called the salesperson for a certificate, he said he would send it, we never got it. We took the car to a dealer friend, and he said it wasn't applied. FYI we also paid for the service agreement -and were getting numerous call s after 4 weeks of ownership to bring it in for its first service. We told the service person the car only had 300 miles on it. Since then, we haven't heard anything from the dealer in 8 months, the car is not our primary vehicle and has 3000K on it. If you were planning on purchasing a Genesis from the Northampton dealership I would not recommend it.

I'm going to surprise the world and give a Toyota Dealership a five-star review. It's not because…read moreI loved Toyota vehicles thanks to a Business professor I had at UMass, and it's not because I was advised they break down less by a tow driver. This review is especially not because of Toyota's complicity in bending the knee, or because they financed a loan my family was good for after our last Toyota was totaled. No. I'm going to give Lia Toyota of Northampton a five star review because they were there for us to help us part with our old RAV4 Hybrid SUV after local wildlife died inside. There you have it: grief, and death. All this can happen in what's typically thought of as, 'an asset': your car investment. You're not driving money bags around, you're insulating your family or self within a metal chamber going at speeds that threaten life. Whole industries and lives depend upon fleets of these vehicles traveling to regular destinations, keeping a fast pace, or making long treks. To know that there's death inside your car and somebody needs to get to the bottom of it surprises me in that it only a dealership or auto expert are capable when it's a dead animal. And Lia did so for us. I gave their repair shop grief, imagining that there was some awful coincidence between our car becoming a gravesite after we finished regular maintenance. Instead, with the weather as it is everywhere, cars are where animals will end up as an escape. I probably was not their first distraught customer, a customer not sure of what the world does with an inhospitable vehicle for transport. Lia, who had been doing maintenance on our car for some time and continues to on our new vehicle, held our hand through the process of discovering our loss. They took apart this car piece by piece once they knew there was mechanical failure. What was left was a sad story of loss that Lia traveled with us as we had to lose a vehicle to another natural disaster besides a flood. The amount of humanity and kindness that Nathan and the other staff at Lia showed me they are more than mechanists, they were car doctors for us and the whole industry of automobiles. I can only blame this on hiring locally, and years of expertise within the auto industry. I don't think we're done grieving our loss. I owe it to Lia that I can tell the story to Yelp, since you all are going to bring or buy your vehicle here, with Lia, and I can pray they keep this heart throughout the new developments in used and new auto sales.

Steer clear. There is no transparency, nor is this a business that cares for the community they…read moreare in.

For the last fifteen years, the folks at Nicky D's have been my trusted experts in buying and…read moreservicing my cars. They are the BEST -- I'll never go anywhere else and I encourage all my friends to go to Nicky D's when they are looking for great, reliable cars. Many thanks for everything, Amy and Todd, Betty and Nicky! - Yael Petretti

Be sure to check both CarFax and AutoCheck to make sure car hasn't been in an accident or had some…read moresort of damage. They claim CarFax "lied" when I found out it reported moderate damage to a car I was interested in. They refunded my deposit, but woman owner got weird/aggressive about it. My sense is they knew about it, but didn't tell me. Not cool.

Mark and Bill are the most trustworthy car dealers I have ever met. I brought my car in and asked…read morehow much they could offer. They told me their best price, which was better than the dealerships were offering, but still not enough for me. When I mentioned that I needed more money for the car, they gave me all kinds of helpful advice about how to sell it myself. They stood to gain nothing from all their efforts; all they were doing was helping out a fellow human being. I would trust Mark's Motors in any business transaction.

We just purchased a 2010 GMC Canyon from Mark and his dad, Bill. They are very pleasant to deal…read morewith and their prices are great! My husband has wanted a pickup truck for a very long time, and although we just purchased this truck today, I know he is pleased with the purchase. Mark made it very easy for us and was not bothered by the numerous questions my husband had about the truck! I would recommend checking out Mark's inventory the next time you're in the market for a great used vehicle!

From the first phone call to having my new truck, Hector and the entire team from sales to service,…read moremade it a smooth and easy process, can't thank them enough for everything they did, definitely a great place to buy a vehicle.

Burke Chevrolet has the worst service department of any dealership in Western MA...run as fast as…read moreyou can since if you have a problem with your car and then need to know a ballpark of cost for this repair will not get one because they are just too busy to give you this information - cannot even call you back when a little slower as well...now I understand why I never brought my car to this dealership for any service ever!

Been taking my car to ARC guys for years but never has it been more helpful then this past year…read morewhen my Subaru cross the hundred thousand mile mark. If you haven't gone to ARC before and you need to know these guys are old school and will do whatever they can to patch your car together on a budget while educating customers on what you need to do for maintenance to make it last as long as possible. My mechanic John probably doesn't want to it advertised because I get the feeling he doesn't really LOVE fussing with my car these days but I have to say it anyway...Today he put some space-age material on my ancient exhaust and got it to pass inspection when we never thought it would. They bought me another year in this old car. Thanks guys!!

Went the extra mile, kindly sealed underbody spots for free, and knew what he was talking about…read morefrom lengthy experience w hybrid cars. Did an honest inspection and evaluation of a used car. Didn't make me feel dumb or uncomfortable in any way, he as very educational, easy going, and kind. I will definitely b back.

I just completed the painful process of waiting for an ICCU module to ship from Korea with no ETD…read moreso I could have my Ioniq 5 2024 back from "brick" status. I did a Google Alert for "Hyundai ICCU" and learned all there was to know about the failures, and some folks had two wait 3 months. This has happened to over 200,000 Hyundais so far, I understand. Country Hyundai gave me a Kona to use while we waited, which was very helpful for my early morning commute, and I stopped worrying about the car being outside all winter (after buying a car cover). I missed it though. It's such a great car (except for this). To my great joy, my Ioniq returned after a month, fully repaired under warranty. Briam, my service manager, was very friendly responsive throughout. It was lovely running into the shop manager Sara, who is also always caring and dedicated.

terrible service today picking up my wife's car 3 hours, had to ask for inspection sticker we paid…read morefor and more issues