I went last night for a beer and an appetizer. I had to think about it before posting a review. You see, I've been coming here for about 5 years, the Sunset Grill specifically. I've always had amazing service and the food was never less than incredible. I know they changed things up a bit over the last year and I think the changes were really good.
Tonight in particular wasn't so impressive.
The bartender was awesome, on point and very efficient. The place was busy, clean and fun as always as well.
On the other hand, the Irish Nachos were mediocre... Which isn't typical quality there. I wasn't very impressed. A bit soggy, dry, nothing is order again.
The worst part was to come. My friend was ready for another beer but the bartender was busy so he asked the stock rep that was stocking the beer if he could let the bartender know to come by when he was done. The stock rep asked if he can get him something. My friend accepted and the stock rep grabbed the 2 old glasses in front of him by the edge of the bar and walked away. (My beer was full btw). I watched him as he walked toward the drafts and noticed that he filled up the dirty cup. Eww. I can't tell you how many times I've been mingling at a bar and sat my empty glass on the bar near the ledge and walked away. How did this guy even know if it was my friends glass, having been pushed all the way to the ledge? I knew the 2 glasses were ours so I didn't say anything. Then I realized he was now filling the second glass so I quickly stopped him. His response was as if we had inconvenienced him and it was pretty rude actually. If one person asks for a beer I don't know why you would assume to pour 2 beers. I tried to understand his way of thinking and give him the benefit of the doubt that one may have been mine but even had that been true he didn't ask me what kind I would want so it wouldn't make sense.
I feel bad posting this because I do believe he meant well and just wanted to help the bartender and provide fast service... But if you're going to take the time to do something do it right and be thorough. Don't rush and make mistakes like that.
I will go back because out of the hundreds of times I've been there this is the first complaint I've ever had and it wasn't even the bartender at all, he was great. I do however want to let people know so that, unlike me, you can step up and inform others how to be more efficient. I wish now, that I had nicely told him the concern so he could fix it instead of staying quite as not to offend. read more