Horrible horrible customer service. Nobody gets back to you by email and they don't have a number to get customer support. Ladies that work in the salons are usually nice but don't really know what they are doing. Go someone else where they care for their customers and know what they are doing. Very disappointing! read more

My wife has been a SunScape customer for a while. I was at SunScape with her when she went in to cancel her membership and sign the papers as we were moving out of the country. I just learned that these papers were apparently not processed by the young lady at SunScape for whatever reason and that without us knowing a large bill started accumulating after we moved out of the country. Very sad to see you harassing my wife and trying to collect fees with threatening emails, after she cancelled her contract. You should be investigating why your staff member did not cancel the membership properly instead of trying to collect fees from a customer who was planning on coming back to SunScape after we returned from our travels. Sad. Would certainly not recommend SunScape to anyone after this experience. read more

I signed up with Sunscape tanning last spring, and then put my account on pause. I went in March 1, 2022 , and they made a mistake and opened me a second account,and charged me $108.22 , then on April 1 they charged me $ 72.22 twice, I have been abck and forth with them by email and they promised a refund. I received $36.75 on May 3rd and am still out more Than $180.00 . Biggest thing is, I never once received a call from the Manager of Sunscape . read more

So I called in to find out information on pricing and such for their stand up tan, and was told by the person answering (rudely might I add), I think she said her name was Rochelle, that she "thinks" it's $17 for 6 minutes....sorry but if you're working there shouldn't you know the pricing? And shouldn't you be a little more pleasant? All in all, I felt like asking her questions was extremely inconvenient for her and I might as well just hang up and find a much friendlier tanning place. In this day and age customer service, or lack thereof, can completely kill your business. The owner might want to rethink his staff choices. read more

The overall feel of this location is clean, professional and the staff member when I was there was knowledgeable and friendly. The Versa spray tan was what I went in for and it was pretty impressive vs a standard Mystic Tan. I would suggest the pre and post treatment option. I did have an overall unnatural look which faded in a few days but this could have been due to many things and not the fault of the machine. read more

I honestly do not know what kind of business you run here, but it has been the worst customer service I have ever had the misfortune of being caught up in. Dealing with your company has left a foul taste in my mouth as it also has been a clear case of theft no thanks to your highly incompetent staff working here. Normally I don't write negative reviews as it really isn't even worth my time, but this has been a clear exception: I had originally signed up with Sunscape in the winter and had bought a level 3 membership which gave me access to most of the beds. I really liked their high-pressure tanning bed and ended up paying for extra points on top of my membership which would give me 100 credits towards the high-pressure bed. I had been going here for a few months, but around March, I had decided I would cancel my membership as I was going away on a long trip. During the final month of my membership, I asked at the counter if I would be able to use the remaining credits I still had left after my membership expires. I asked them if I would have to use them up before my membership expires, or whether it was stand alone and consumable after my membership expires. They told me that it is no problem and I can use it anytime until the end of the year after my membership expires. This was great news, except for the fact that it was a complete lie. The service really turned into a complete flaming heap of garbage when I came in a week after my membership had expired to use the still remaining pre-paid credit I had purchased, and had been told that I would be able to use until Dec 31st of this year. The girl at the counter informed me that I cannot use the points since I no longer had a membership. When I informed her that I had been told (on more than one occasion) that I could use the points up until at any time before the end of this year even after my membership expires she told me that I need to email their head office and gave me a business card. She told me they don't have a call-in line, and that the only way to resolve this issue was through email. I honestly don't know of any business where the only way to get in contact with someone in charge is by email only, but I figured at least I would be able to explain what happened and have this simple issue quickly resolved. Wrong again. What happened next was quite honestly the most frustrating string of emails I have ever had to waste my time on. Not only did it take a long time to get replies (at one point almost two weeks) but on two occasions I had to re-email them just so they could understand that ignoring your customers mid-conversation doesn't solve any problems. I was told that I could go ahead and use my points only if I sign up for a membership again, effectively telling me that I have to pay them in order to be able to access the very credits I have already paid them for in the first place and not been able to use thanks to completely false information provided for by their staff members. Running a business where you misinform your customers, and then don't even own up to it after and steal the money you took is about as deceitful and shady as it gets. All I asked them for was to have my prepaid services rendered to me in full or to have the unused value refunded. Considering they misinformed me when I had asked very specifically about it and had explained it in its entirety this should be pretty obvious. I have never had high expectations of any tanning salon, but having now tried a handful of different salons in the past, I can easily crown a new winner as the most shady thieving tanning company on the North Shore: SunScape. Do yourself a favor and don't waste your money here. read more

The worst customer service I have ever encountered at any franchise business. I have never been treated so poorly by customer service before. Don't get fooled by those contracts even if you talk to the in store manager and cancel your contract (Which minimum has to be 31 days before the start of the month you want to cancel for), I still got charged and when I contacted customer service they told them I had canceled it they said their "girls know the rules so would never tell me my membership was cancelled the next month as I wanted". Numerous emails produced nothing positive and they flat out refused to refund me for the month that I did not tan once. read more