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    Solar system installation

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    1 year ago

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    Sunrun Solar

    Sunrun Solar

    (59 reviews)

    They have the worst customer support I have ever seen. They left panels on my lawn leaning on my…read morehome for 3 weeks and jerk me around about repairs for $5000.00 which I am not paying as they have not worked since 2013. Horrible business practice. Never follow up and have not saved a dime since. But took my monthly fee - this is a horrible company.

    I had Sunrun install solar panels on my home in 2016. A few years later, my roof began leaking--but…read moreonly in the area beneath the solar panels and only during heavy rainstorms. Sunrun inspected the roof during a dry period and denied responsibility. I then hired a licensed roofing contractor, who determined that the solar mounting system had been improperly installed. According to the roofer, Sunrun used a tile hook mounting system that is not designed for low-slope roofs like the affected section of my home. The inspection found multiple areas of water intrusion, dry rot, deterioration of the fascia, split rafters caused by lag screws, damage to the low-slope roofing system, and the absence of the required flashing needed for proper waterproofing. The roofer concluded that the damage was the direct result of the solar installation. Sunrun then hired another roofing contractor to provide a second opinion. Surprisingly, that contractor acknowledged that the affected roof section had a single layer of underlayment and a low slope, and stated these conditions should have been identified before any solar installation took place. He explained that the mounting system used was not appropriate for this type of roof and that a qualified solar installer should have advised me of these issues before making any roof penetrations. He also noted that the split rafters could have been avoided by properly drilling pilot holes. Even the Sunrun inspector who visited my home told me he would not have recommended installing solar panels on this section of the roof because of its construction. I wish someone had told me that in 2016. I would have repaired the roof first or chosen not to install panels on that section. In fact, I now recall that the original Sunrun consultant seemed hesitant about installing panels there, but never explained why or advised me that corrections were needed before installation. Sunrun's own warranty states that it is responsible for assessing the existing roof before installation, notifying the homeowner of deficiencies, and covering leaks caused by its roof penetrations. Despite this, Sunrun has refused to contribute toward repairing the roof or covering the cost of removing and reinstalling the solar panels so the roof can be repaired. The portions of my roof that were never touched by Sunrun remain solid and leak-free. Unfortunately, the roof area beneath the solar installation has suffered significant damage, and the cost of repairs has erased any financial benefit I hoped to gain from going solar. I've also lost time from work dealing with this situation. I wanted to enjoy the benefits of solar energy with confidence that my roof was protected. Instead, I've been left with expensive repairs and a company that has refused to stand behind its installation. Based on my experience, I cannot recommend Sunrun.

    Sunrun - solarinstallation - Updated October 2026

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