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Sunrise Cliffs Cafe

4.0 (1 review)
Closed • 7:00 am - 2:00 pm

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10 years ago

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Dunkin' - 1/1/2026 - Poor service. Don't bother.

Dunkin'

1.4(13 reviews)
3.1 mi

We visited around 1:30 PM expecting normal service and a clean environment. Instead, we encountered…read morean unclean interior and extremely poor customer service. When I asked an employee for the price of the drinkware on display, the response was, "I don't know," with no effort to find the answer. Despite four employees standing behind the counter, none attempted to help by checking the price, scanning the item, or asking a supervisor. A woman who appeared to be the manager walked past without acknowledging me or offering assistance. The lack of initiative, accountability, and basic customer service was unacceptable. I did not bother buying anything. If they are this lazy, goodness knows how well they clean the back and take care of food.

The workers here are either poorly trained, or extremely incompetent. I am very upset with the…read moreservice I experienced today. We got there around 9:30 and it took us 30 mins to get our food just because it was sitting behind the counter completely forgotten about along with several other orders. And I was waiting on my drink for over 45 mins and they very rudely handed it to me because they put it out without the sticker facing out, and they never called out my name on the order. I would also like to point out all of the cussing I had been hearing behind the counter by the workers. When they handed me my drink she turned it and gave me a look that seemed to say "it's right here stupid" when I had not been complaining to them at all, I simply asked where my drink was, because I had not seen it on the queue for over 10 mins. Overall, very disappointed with the service here. I understand it was busy, but I work with customers myself, and when it's busy we are much better trained than these workers to deal with that. I'm sure you guys have many busy days especially in the morning. I hope these employees get talked to about this and re-trained.

Sunrise Cliffs Cafe - coffee - Updated November 2026

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