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    Sunrise Cliffs Cafe

    4.0 (1 review)
    Closed 7:00 am - 2:00 pm

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    10 years ago

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    Starbucks - Iced Pumpkin Cream Shaken Espresso

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    2.2(72 reviews)
    3.3 mi
    $$

    Order was marked as done far before it was supposed to be, workers were rude. Drink took 15 minutes…read moreto be made after ordering ahead and the drink is not even close to full. Overall negative experience as someone who had been a regular. In the past month or two the quality of service has completely depleted even on slow mornings.

    I was very disappointed with my experience at this Starbucks in Lake Delton…read more From the moment we walked in, no one greeted us. When we ordered at the counter, the man taking our order was rude and made us feel rushed instead of welcomed. Our order was simple: * Venti iced white mocha with sweet cream cold foam * Venti iced white mocha with peppermint * One can of Poppi, and I specifically asked for a cup of ice. The problems started immediately. I gave my name as Ashley, and even scanned my Starbucks app, which clearly shows my name as Ashley, yet they called out "Ash." While not a huge issue on its own, it added to the overall lack of attention to detail. The biggest issue was that both drinks were made hot instead of iced. When I told the barista that we had ordered iced drinks, her response was, "That doesn't say iced on the receipt," instead of apologizing or trying to understand what happened. I had placed my order directly at the counter, so the order was entered incorrectly. Finally, instead of the cup of ice I requested for my Poppi, I was given a cup of ice water. I understand that mistakes happen, especially during busy times. What was most disappointing was the lack of friendliness and the dismissive response when the mistakes were pointed out. As a Starbucks Gold member who visits Starbucks frequently and spends a significant amount there, I expect the same level of friendly customer service and care that I've come to appreciate at most other Starbucks locations. Unfortunately, this experience fell well short of that expectation.

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    Dunkin' - 1/1/2026 - Poor service. Don't bother.

    Dunkin'

    1.4(13 reviews)
    3.1 mi

    We visited around 1:30 PM expecting normal service and a clean environment. Instead, we encountered…read morean unclean interior and extremely poor customer service. When I asked an employee for the price of the drinkware on display, the response was, "I don't know," with no effort to find the answer. Despite four employees standing behind the counter, none attempted to help by checking the price, scanning the item, or asking a supervisor. A woman who appeared to be the manager walked past without acknowledging me or offering assistance. The lack of initiative, accountability, and basic customer service was unacceptable. I did not bother buying anything. If they are this lazy, goodness knows how well they clean the back and take care of food.

    The workers here are either poorly trained, or extremely incompetent. I am very upset with the…read moreservice I experienced today. We got there around 9:30 and it took us 30 mins to get our food just because it was sitting behind the counter completely forgotten about along with several other orders. And I was waiting on my drink for over 45 mins and they very rudely handed it to me because they put it out without the sticker facing out, and they never called out my name on the order. I would also like to point out all of the cussing I had been hearing behind the counter by the workers. When they handed me my drink she turned it and gave me a look that seemed to say "it's right here stupid" when I had not been complaining to them at all, I simply asked where my drink was, because I had not seen it on the queue for over 10 mins. Overall, very disappointed with the service here. I understand it was busy, but I work with customers myself, and when it's busy we are much better trained than these workers to deal with that. I'm sure you guys have many busy days especially in the morning. I hope these employees get talked to about this and re-trained.

    Sunrise Cliffs Cafe - coffee - Updated September 2026

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