Great quality, very professional. The facility is a work of art. My mom will enjoy it there.read more

From the owner: Assured Elite Care is passionate about taking care of our love ones. We go above and beyond…read moreexpectations making sure your loved ones are getting their needs fulfilled on a 24/7 basis.

I have only ever written one other review on a company, ever. I'm not a Karen and I'm not out to do…read morea business harm but this needs to be said. Do not send your loved ones here. We just got my grandmother out of there. She had caregivers working with her while she was staying there and all of them can attest that they would hardly see the staff come in and out of her room while they are working. Regardless of who my grandmother decides to pay for extra help the staff there still has a responsibility to check on the people there. We've had family members come up there during the night to help her because the staff would not after she hit her call Button... she would literally wait hours on someone to show up. She is bedridden and can not move on her own. One morning that we know of for sure they completely did not bring her breakfast they forgot about her. After a caregiver confronted them they tried to sneak her food in the room. She needed help one night and there was nobody on her floor they had to get someone from memory care to come up to her floor to help her staff is nowhere to be found during the night. Who knows how many other times this has happened to her or other people the neglect here is ridiculous you literally pay to be neglected it does not make any sense. I am begging you if you really love your loved ones do not let them go here. This place must be very short staffed and the workers there are only there for a paycheck they obviously do not care about the people there.

My mother was a resident of Ashton Hall in Lawrenceville for 1 month. I couldn't get her out of…read morethere fast enough. Do not let your loved ones go here. Run don't walk away. They say it's assisted living, but there isn't any assistance at all. My mother is on oxygen, and in a wheel chair. She is also on a 24 hour Milrinone IV for her heart. This IV is keeping her alive. Because of the IV we didn't have a lot of options as to were my mother could go once she left the hospital. A lot of facilities will not take a person in my mother's condition. My mother is dying. She is not ready for hospice yet, but we know that it's not far off. My brother and I just wanted a place to help us take care of her in her final days. We wanted a place to have her taken care of watched over, and to be at peace. We are not able to do this on our own. We need assistance. We have hired nurses to take care of the IV and to see to her physical therapy. We were told that Ashton Hall would be able to help us with this. Not knowing any better we moved her into Ashton Hall. Boy were WRONG. Once there the trouble started. Not once was she offered to be taken to the dinning room to eat. She was a prisoner in her room. So we had to rely on the staff to bring her meals. She missed several meals. In one day alone three meals were missed. When I asked the staff why this happened I was told they forgot about her. How do you just forget about a person living in your facility? Do you not notice you have an extra meal on your cart? Do you not think to check to see if every one got something to eat? If not for my brother,and myself bringing her meals those days she would not have been fed at all. My brother and I had to work out a system to bring her meals. That was just part of the problem there. It took over 2 weeks to get her medications correct. Missed doses and missed prescriptions. The medications were not given a the times they were prescribed. This was all supposed to have been taken care of before she was moved in from the hospital. During the time of her move in to Aston Hall the company was being sold. So the old staff just didn't really seem to care, they weren't going to be there after the buy out. For a lack of a better term they were "just phoning it in". They all knew there were going to be replaced by the new ownership. The new ownership isn't any better. If I heard the excuse of we walked into a mess and next week things will be better I thought I would scream. I understand that with new ownership there will be a transition period, but that does not excuse the lack of care one expects. We are paying a great deal of money to have my mother taken care of. We met the new staff. they came to her room to introduce themselves. Heidi the new manager told my mother that had they been in charge when she was admitted she would have been allowed in. They told my mother if she needed to go back to the hospital she would be able to come back to Ashton Hall, and this facility is month to month. So we knew then out time was limited. I spoke to Heidi one night, and was told by her in air quotes "that this is assisted living". My reply was it would be nice if we were getting assistance. I also told her that we would be leaving Ashton Hall. But seriously who threatens a dying woman? What type of person does that? In the mean time my mother isn't getting the care the I paid for. I was even told that if she were to fall call 911. Don't call the office. One night my my mother wasn't feeling very well. She was having a hard time breathing, and felt pain in her chest. She called my brother. he called the office and asked if some one would go and check on her. They said they would be right there. That was at 6:50 pm. I went right up. I was there in 15 minutes, and went to check on my mother. I asked her if any one had been in to see her, and she told me no. It turned out to be nothing urgent. When I was leaving at 9:00 pm I saw a nurse and asked why no one went in to check on her. I was told they were never asked. I said to her, when we call and ask some one to check on it's really not a suggestion. If I didn't go up there to check on her myself no one would have. I hate to think of what could have happened if that had been a real emergency. Never in my life have I ever seen such a disregard for human care. When speaking to staff I asked if this was some one you cared about how would you feel if this was the way they were being treated. Put yourself in my place. All I was given was shrugs and eye rolls. I could go on and on about how bad things are. All I will say if you have loved ones do not take them to Ashton Hall. All they care about is your money and not your family. If you want something done you have to do it yourself. You will not get any help from the staff.

The first reviewer is correct. The level of professionalism does not exist at Ashton Hall. All of…read morethe staff has an attitude. This is definitely not a place to send anyone that you love, correction this place isn't for anyone that needs assistance. Initially, you think the place is warm and inviting. If you ask for information, simple questions or show extra concern for a family member then you are on the target list to be mistreated. Do not make the same mistake I made please check this place out thoroughly and ask questions. They will tell you anything to get your money. The staff has a high turnover rate. You never know who is taking care of your love ones. I believe the cleanliness of working with different tenants is not taken into consideration. You will definitely need the number to protective services if you move your loved one into this facility. If this place is on your list to not be fooled by the décor and the fake smiles on your first visit. Please look past that and asked yourself would you live here if you had too.

I was at a point in my life where I was struggling to make the decision for my Husband's best…read moreplacement. I didn't want to let go of him even though mid stage Dementia and Parkinson's had taken over his life and my own health was beginning to suffer from the daily struggle of his care. Thankfully, Mark and his wonderful company Carequest was there to take the burden of the decision making off my shoulders. Mark instinctively knew just what and where I needed to allow my precious husband to go where he would thrive and be safe. Mark never left my side,he walked me through the most difficult decision of my life and I think at times he even cried with me. If you are struggling with the decision of placement for a loved one you will find no better friend than Mark and Carequest. Karon Supthin-Mcguigan

Mark was so helpful in finding a place for my mothe. He assisted in every step along the way. I'm…read moreso happy with the place he helped me find. I was clueless and he made for a very smooth transition. I highly recommend!

There are not enough words in the world for me to be able to express how grateful I am for Visiting…read moreAngels In Tucker, Ga. To say they are the finest agency I have ever worked with is just not enough. The love and care and compassion that they have showed my 90 year old Dear Aunt Jane is above and beyond anything I have ever experienced in the service industry. They ALWAYS came through in the worse of circumstances and no matter what I had to change they changed with me. Caroline and Susan are 2 of the best, hands down, in their company in all aspects of their business. The Angel they sent to us, that took care and loved us as if we were her family. Brenda Brown is nothing short of a Angel on Earth. There is no one better for this type of loving and care giving work. When I contacted Visiting Angels so many years ago, they promised me the perfect person for My Aunt Jane and they nailed it!! Brenda has been the loving force of keeping my Aunt safe and loved and totally cared for. She is an Angel on earth. She loves my Aunt and cares for her even better than I could do. Brenda is our family now.. I can not and will not imagine how we will be able to ever repay her for what she has given to us as a family. If ever your family is in need of someone to come and help you with what ever you are facing in regards to home health care, as I said before, words are not enough for me to be able to tell you how highly myself and my family can recommend this agency. Now that our time has come to end our relationship with Visiting Angels, I shall forever be indebted for all the love and compassion they have shown to our Beautiful Aunt Jane and to my entire family. Please reach out to this agency in your time of need and I promise all your concerns and worries will vanish knowing your loved one is so well taken care of. I will miss everyone so much and I thank you all from the bottom of my heart!!! Laura House

From the owner: Home care from Visiting Angels in Tucker, Lilburn, Stone Mountain, Lawrenceville, Duluth, Decatur,…read moreStone Mountian, Atlanta Norcross, Avondale Estates and the surrounding areas of Georgia. Schedule a free in home care visit 24/7.

This place is a JOKE. STAY AWAY!! These people are liars & thieves. They also want to feed your…read moreloved one(s) nothing but heart clogging food & will not agree to alternative healthier eating. IN ADDITION, they DO NOT respond to emergencies & turn the volume down so they don't have to hear when someone is in need of assitance. YOU ARE PAYING FOR GARBAGE IN MORE WAYS THAN ONE! They don't even ensure that your loved ones get any exercise & let these elderly people just sit & rot. PLEASE STAY AWAY FROM THIS PLACE!!!!