Excellent first visit! Friendly receptionist and a doctor…read morewho explained everything clear. Very grateful for their care.

Everyone was nice and professional EXCEPT the PA. She was dismissive and arrogant…read more I went for treatment after spending 3 days in bed with a fever; chills; barely able to talk or swallow; practically had to crawl to the bathroom. The PA attempted to diagnose me with a "cold" Also reluctant to give me a work excuse. Had I been more aggressive, I prob would have gotten better treatment, but why does it have to be that way??

I registered online and used two health insurances - primary and secondary. I was asked to used a…read morecredit card on hold. Only the primary insurance was billed, and my credit card was charged. It has taken FOUR months to get them to re-bill the second insurance and get a refund. I'm still calling to follow up as they say it is still processing. Reading the poor reviews on google, the issues seems to lie in their registration process. Please hire a real MA with billing and registration experience. Urgent care charges very expensive might as well hire competent front desk staff that doesn't make patients do all the registration on their phone. And okay, I can do it on my phone. I even pre registered at home on my computer. I am meticulous, prepared, and had insurance cards with me, but then their practice did not file my second insurance correctly. The Care quality was average as expected. I only came here because of good reviews. Taking a closer look at the reviews. It's the recent reviews that are bad and older reviews that are good. I don't know if they changed management or something.

I went to this urgent care yesterday because I was not feeling well. Before going, I made an…read moreappointment online. This was not my first time visiting this location, and every previous visit had been a good experience. Unfortunately, this time was very different. I do not understand why I was not informed beforehand about the issue with my insurance. I have been to this urgent care before, and I booked my appointment in advance. If there was any issue or change regarding my insurance, someone should have contacted me before I came in. When I arrived, the front desk informed me that there was an issue with my insurance. When I asked for the reason, I was told they did not know. I feel that my time was wasted because I could have gone to another urgent care where I could have received the care I needed. I was then told that if I wanted to keep my appointment, I would have to pay out of pocket. I did not appreciate being put in that situation after arriving at the clinic. The clinic should notify patients ahead of time when something important changes or there is an issue with their appointment or insurance. This would allow patients to decide whether to keep the appointment, cancel it, or go somewhere else. Patients should not have to arrive at the clinic only to be given unexpected information. What if someone's condition was serious or an emergency? Better communication with patients is necessary. I was very disappointed with how this situation was handled yesterday.

Here's a polished review you could post:…read more Braselton Urgent Care has been a dependable resource for our family whenever we have needed prompt medical attention. The staff is consistently friendly, professional, and genuinely caring. From check-in to treatment, they make every visit as smooth and stress-free as possible. The providers take the time to listen, answer questions, and ensure patients feel comfortable and well cared for. It is reassuring to know that when an unexpected medical issue arises, we have a trusted place to turn. We are grateful for the excellent care and highly recommend Braselton Urgent Care to anyone seeking quality, compassionate medical service.

Arrived Sunday morning at 10 am with severe muscle spasms in lower back. Care team (including…read morereceptionist) was smiling, friendly and very down to earth. In and out in 20 minutes. Highly recommended!

I wish I could give more stars. I've had to use the clinic a few times. The first time was in…read more2024 and I wasn't feeling well. The staff were super helpful and after running some tests on me, recommended that I go immediately to the hospital. Thank God I did...I wound up in the hospital twice with very high blood pressure and edema in my legs and feet. They probably saved my life. The second time was late last year when I was afraid I might have Covid again. The test was negative, but they saw me on a day when my PCP was unable to. They recommended different medicines than I had been on and I quickly got better starting the next day. I've been one other time a few months ago. Each time the doctors and assistants have been superb. I thanked them for their care and great service!

I DO NOT RECOMMEND Piedmont Urgent Care!!!!!…read more First, I was asked to put my card on file but was told I would not be charged anything before being notified. The receptionist said they would call me if there was a balance after filing insurance. Several weeks later I was charged $257 without any notification. Secondly, the nurse practitioner is completely incompetent. She prescribed my daughter ear drops that after insurance costs approximately $300 and would not be available for 2 days. I had to return to the office to ask for another medication as the NP would not answer the pharmacist call. She then called in another random prescription that was not in stock. The pharmacist had to call the clinic once again in an attempt to inform her of the most commonly and in stock medication used for swimmers ear to which she finally prescribed. Incompetence at the highest level!!!

I have been going to this urgent care since I was a baby. I have never had any complaints about…read morethis place but I was so sick throwing up losing fluids not being able to keep down fluids so I came to urgent care waited for like an hour, which I don't mind, I know they were busy, but when I got back there, they needed to take blood for me and give me fluid through an iv. the nurse I don't remember her name I wish I did because I would tell y'all not to let her near a needle with you ever. But she was fishing in my veins, which is not allowed that is not a good thing to do. That is very bad. Not sanitary at all. I'm not even a nurse, but I was in nursing school and even I know not to do something like that. So why is a professional doing something that's discouraged. She did it on both arms before going to get the doctor. She could tell I was traumatized because I was sobbing, shaking and hyperventilating. When the doctor came in I said I want to go home I'm not doing any more of this. NOT TO MENTION she literally said "no one's veins are working today" I think there's a common denominator and that common denominator is her. I tried to add photos but apparently blood isn't allowed on here. Yes. Blood was dripping down my arm. But no blood in the vials! She needs to be fired immediately.

Charged me $360 to say "You need to see a real doctor, I'm not a doctor" and sent me away after a…read moreone min visit. A literal scam.

Always excellent service, Personable ,knowledgeable…read moreproviders. I've utilized this facilityfacility for my family's minor emergencies in the past and I've never been disappointed with their service

The care quality generated mixed feelings, on one side, the Assistant Physician, seemed to know…read morewhat she was doing, to some extent. I was "diagnosed" with a sciatic problem but with some prescription the pain could be eased. When the time to wrap up came she left and sent the Medical Assistant to inform me that a urine sample of was needed to discard a kidney infection, but I was not able to provide such sample at that moment, so I offered her to give me a recipient so I did not need to wait there all the time. The answer was that I needed to wait for a decision on that. After 20 minutes the Assistant physician came back and told me that my option was accepted. I asked if she had sent the prescription to my pharmacy but the answer was no. She needed to complete the visit once I came back with the sample. One hour later, I was able to produce the sample she asked for and her verdict was that no kidney infection was found in their lab. So I asked why she did not send the prescription before since the sciatic problem, I could have gotten the medication and taken it but in the meantime the my excruciating pain did not ease. To confirm, I asked if she was a Dr because I am not sure about what her title meant. She replied three times with the same question, that I asked to confirm that I had not been cared for by a physician. She got very upset and told me that a report was going to be filled with her physician and left the room.I left after her and asked what was going to happen with the prescription and the answer was that since I am leaving there is no prescription to be filled. The paperwork when you check in is full of repeated questions, even in the same page on one of the forms. That process cost me 20 minutes. The assessment performed for the diagnostic some other 20 minutes plus another 20 waiting for the approval of my plan to do not wait in the office. All that time, since 0930AM till noon and came back home with the same pain and threat to fill up a report just because that person probably realized that something was not done the right way. Won't be there and won't recommend this office.

Work physical, PA was ok. MA unable to draw TB lab reporting she does not draw labs often and would…read moreonly do 1 stick . Nice job setting yourself up for failure without confidence. No problem. Had order changed to TB skin test. She swabbed my left inner forearm with alcohol and administered the test in a different area outer forearm. Did not produce a wheal or bubble as a TB test should. Showed up Friday for TB test read and clinic closed due to No provider. Miss Mona was kind enough to open the door and provided me with the paperwork to have it read in Loganville. My company called today and informed me my urine drug screen was not packaged properly, needed to be redone. They are finding me another location. This one has an incompetent staff member who can't package pee. Call me if you want me to train staff. Respectfully , MSN, RN, CNL

I'm a bit surprised this hasn't shown up on Yelp. The nurse I spoke with said they had been in…read morebusiness for several years now. I was coming in as a new patient. I would highly recommend checking in online versus going there to check in. The receptionist was friendly. I was called to the back about 10 minutes after my scheduled time. The RN who took my vitals was really sweet and nice. I waited over an hour for the Nurse Practitioner to come into the room. Having major back pains, every minute counted. The NP listened to my concerns and was able to provide some relief. Overall, I had a good experience - despite the waiting. But it's common to wait hours at Urgent Care.

Whole staff has been outstanding my three visits in 25. I love you can elmake an appointment and…read moreare seen close to that time. Very well organized.

Overall, the medical team is very strong, and office staff is very effective. They handle a lot of…read morepatients efficiently. It is easy to schedule ahead, so there is minimal wait time. They are next door to a Piedmont primary care practice, so it is easy to schedule follow up care. I have been to many urgent care sites around the county. This is the best I have seen from an operational point of view.