I have been going to this urgent care since I was a baby. I have never had any complaints about…read morethis place but I was so sick throwing up losing fluids not being able to keep down fluids so I came to urgent care waited for like an hour, which I don't mind, I know they were busy, but when I got back there, they needed to take blood for me and give me fluid through an iv. the nurse I don't remember her name I wish I did because I would tell y'all not to let her near a needle with you ever. But she was fishing in my veins, which is not allowed that is not a good thing to do. That is very bad. Not sanitary at all. I'm not even a nurse, but I was in nursing school and even I know not to do something like that. So why is a professional doing something that's discouraged. She did it on both arms before going to get the doctor. She could tell I was traumatized because I was sobbing, shaking and hyperventilating. When the doctor came in I said I want to go home I'm not doing any more of this. NOT TO MENTION she literally said "no one's veins are working today" I think there's a common denominator and that common denominator is her. I tried to add photos but apparently blood isn't allowed on here. Yes. Blood was dripping down my arm. But no blood in the vials! She needs to be fired immediately.

Charged me $360 to say "You need to see a real doctor, I'm not a doctor" and sent me away after a…read moreone min visit. A literal scam.

I have been so disappointed in the local urgent cares over the years. I am so pleasantly surprised…read morewith the level of care received here today. The woman at the front desk was welcoming and professional. The nurse and NP listened , sympathized and worked to find a way to help me get well more quickly. I highly, highly recommend this location.

I was seen by a provider named Paul Saby who had terrible bedside manner. When he walked in the…read moredoor he said "hey" and did not professionally introduce himself. I got a cream which has been helping the rash I came in for but he told me I would need to use it twice a day for two weeks but the cream I received was not enough. I called back to ask if I could be sent more of the cream to follow his treatment plan of twice a day and then if it did not improve go see dermatology. The representatives on the phone told me the same provider was not at the location today and the current provider did not feel comfortable sending more cream in which I understand. I asked if a message could be sent directly to Paul Saby but instead the "nurse" who could relay message had a condescending attitude and told me they had connected me to her since I didn't want to accept the initial explanation from the first representative. I was not asking for a refill for the cream, I simply wanted to follow the treatment plan of using the cream twice a day for two weeks and I knew I would need more cream to finish out the two weeks especially since the cream is working.

The experience at the office is completely fine, the reason for the review is their incredibly…read moreunethical billing practices. My wife and I both went in for our annual physicals and we both got bills for what was supposed to be a free preventative services. Mine was $50 and my wife's was over $350! After a dozen calls to their billing department (who is never available and when you finally reach someone they claim to not be authorized to make a decision) they disclosed the reason for the $350 is because the PA asked my wife a question (which she answered) and they considered that not to be "preventative care" and so without any disclosure charged her over $350 for a separate office visit which our insurance refused to cover. Talk about entrapment! If you use them, be very careful to not answer any questions the Doctor ask you as they will use this as an opportunity to hit you with a sneaky bill. It is nice they respond to the reviews in this forum, but please note this is not helpful as the phone number they give is the same one that you can't get ahold of anyone in billing and the email they give, no one responds to except to say they are unauthorized to help.

Staff is all right but the wait time after appt time are ridiculous. They send MANY reminders but…read moreare never on time themselves. I get it every once in a while, but it's become ever since appointment and they aren't even that busy. Make sure you have extra time.

Every member of the staff was so friendly. They never made us feel like we were taking their time…read morewhich happens so often. Each staff member was very efficient and made sure we understood each step. I highly recommend Gwinnett Urgent Care for any health care needs

I walked in at 5:30 pm & nobody was in the lobby. Check in was a breeze & yes they require masks. I…read moreforgot mine so they had extra on the desk. Sat for about 5 mins & was called back. Sat for about 5 mins & I had blood pressure checked. 5 mins later the "dr" came in. A very inflamed hip & needed a big anti inflammatory shot & 3 perscriptions to fill, if I feel I need them to feel better in my surrounbg back/hip areas. Out in 30 mins. They have sm tv's in the room playing old-school Bugs Bunny- hysterical! They had tv's turned down so I could hear the 80/90's music playing. Pretty cool office in a nice shopping center at McGinnis Ferry/P'tree Industrial. Everything was clean & everyone friendly. Still ache so I hope this shot kicks in soon- been over an hour.

Here's a polished review you could post:…read more Braselton Urgent Care has been a dependable resource for our family whenever we have needed prompt medical attention. The staff is consistently friendly, professional, and genuinely caring. From check-in to treatment, they make every visit as smooth and stress-free as possible. The providers take the time to listen, answer questions, and ensure patients feel comfortable and well cared for. It is reassuring to know that when an unexpected medical issue arises, we have a trusted place to turn. We are grateful for the excellent care and highly recommend Braselton Urgent Care to anyone seeking quality, compassionate medical service.

Arrived Sunday morning at 10 am with severe muscle spasms in lower back. Care team (including…read morereceptionist) was smiling, friendly and very down to earth. In and out in 20 minutes. Highly recommended!

First, I was able to call and make an appointment same day. Pricing was upfront and reasonable. I…read morewas quickly seen and PA Ange Linu and Nurse Tanvi were very kind and compassionate, including the Receptionist!

I stopped in as a walk-in around lunchtime and was pleasantly surprised by how quick everything…read moremoved. Check-in was smooth, and I was seen in no time..definitely faster than other urgent cares I've visited. The clinic itself was very clean, which made me feel comfortable and safe. The staff were warm, friendly, and welcoming, which really put me at ease at a stressful time. Overall, a great experienced and I come back if I needed to.