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    Physicians Pointe

    3.1 (19 reviews)
    Closed 8:00 am - 5:30 pm

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    4 years ago

    I love this place! Always kind, always helpful, and the doctors and staff are extremely nice!

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    Ask the Community - Physicians Pointe

    Review Highlights - Physicians Pointe

    Ona, the physicians assistant Sarah is a great second best.

    Mentioned in 5 reviews

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    Salude - Floors were not cleaned for 11 hours after there was hazardous waste there

    Salude

    2.5(34 reviews)
    5.9 mi

    So far, this has been a great rehab for my mother who has had multiple strokes and a major brain…read moresurgery last week. So first week is intense on rehab, great gym, nice staff, great rooms and storage. Multiple layers of staff so moms only complaint has been timing of meals , especially coffee and breakfast but she's never happy. Staff can be obit some days, dragging on others but all in all, very helpful and kind. Nice easy to get to location in Suwanee just off 85 so happy for me coming down from Gainesville area.

    I cannot recommend Salude to anyone looking for rehabilitation for a loved one…read more Before my father-in-law was discharged from the hospital, I received a call from Salude confirming that he had been accepted and that a room would be available that Thursday. Having previously worked there, I was genuinely excited because I believed it would be a wonderful place for him to continue his rehabilitation. Unfortunately, that confidence quickly disappeared. After my father-in-law was discharged from the hospital, he was transported directly to Salude. He was admitted, placed in his room, and we met him there. The first thing we noticed was the unbearable heat. The building's air conditioning was not working, and there were portable AC units scattered throughout the facility. At no point before his admission did anyone disclose that the AC was out. This was especially concerning for a rehabilitation facility caring for elderly and medically fragile patients. It got even worse. As we left briefly to buy him necessities, we received a phone call saying there was "a problem"--Salude had suddenly realized they didn't accept his insurance. How does a facility receive all of a patient's insurance information, approve the admission, coordinate the hospital discharge, transport the patient to the facility, move him into a room, and only then discover they don't accept his insurance? That level of incompetence is simply unacceptable. When I spoke with Natasha (a worker at Salude) to try to understand what had happened, I expected empathy and accountability. Instead, I was met with rudeness and an attitude. As someone who works as an advocate, I asked reasonable questions and pushed back on the situation. Rather than trying to help, it felt like I was treated as though I was the problem. The proposed solution was even more unbelievable--they wanted to transport my father-in-law back to the hospital by medical transport at our expense. Absolutely not. If we were paying for medical transport, we were going to choose where he went, and we refused to send him back to the hospital because of Salude's mistake. Thankfully, everything worked out for the best. We found an amazing rehabilitation facility with working air conditioning, compassionate staff, and people who genuinely cared about their patients. If your loved one needs rehabilitation, I strongly encourage you to look elsewhere. Salude has clearly gone downhill since I worked there, and after this experience, I understand why so many of the people I once worked with have left. For anyone looking for exceptional rehabilitation care, I highly recommend Parkside Ellijay. The difference in professionalism, compassion, and patient care was night and day.

    Photos
    Salude - Another picture of the toilet being left I cleaned.

    Another picture of the toilet being left I cleaned.

    Salude - Toilet was left with blood for 36 hours.

    Toilet was left with blood for 36 hours.

    Salude - 2 orange round pills were presented to me at night "because they forgot my 3:30 dose". This was not the first time. A very serious incident

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    2 orange round pills were presented to me at night "because they forgot my 3:30 dose". This was not the first time. A very serious incident

    Northside Hospital Gwinnett - Lawrenceville

    Northside Hospital Gwinnett - Lawrenceville

    1.9(250 reviews)
    6.2 mi

    I want to take a moment to thank the staff at Northside Hospital Gwinnett, especially the PC Unit…read more1200. First, I want to recognize the Emergency Room staff. They were prompt and immediately saw about my mother, Miss Dennis, and made sure she was admitted and received the attention she needed. In moments like that, quick action means everything to a family. I also want to recognize the attending physician, Dr. Herschel W. Smith, who admitted my mother to the PC Unit. He was amazing. He saw the need for immediate care and made sure my mother was taken care of and placed where she needed to be. His attention and action made a real difference for our family. One nurse stood out the most -- Nurse Charlize. She truly understood her assignment. During a very stressful time while my mother was being cared for, I had many questions and a lot of emotions. Even when there were things she could not answer because she wasn't the doctor, she reassured me and helped calm my spirit. She listened, not just as a nurse but as a compassionate human being. I was even able to share some personal things that were weighing on me, and she took the time to hear me. That kind of care matters more than people realize. I have been a private nurse in the state of Georgia for 26 years and have worked with many families, including some of the wealthiest in Buckhead. I left that work to care for my own mother, and I know firsthand that true caregiving requires passion, patience, and heart. Nurse Charlize showed all of those qualities. To the doctors, I apologize if my frustration showed. I just wished I had understood more about my mother's condition sooner rather than waiting many hours for answers. But I appreciate that the team continued working toward the best care. Moments like these reveal people's character. When someone is frustrated, it takes a special person not to respond with the same energy. Nurse Charlize handled everything with professionalism and grace. Thank you, Northside, for caring not only for my mother but also for the family standing beside the patient. That compassion matters. -- Author M. Clark

    11/12/2025: Consultation with Dr. Bruner for accidents that left my entire upper-back in constant…read morepain, bicep & wrist weakness, numb & tingly fingers. MRI showed 4 cervical herniated discs, but he recommended 1-level fusion (since he's performed ~4000 fusions & ~40 ADRs). Being young and otherwise healthy, I'm anti-fusion and advocated for artificial disc replacement. Unsure if Dr. Bruner is biased/had outdated information, but he assured me that fusion DOESN'T limit mobility & that FDA only approves of 1-level ADR [untrue]. To my distaste, Dr. Bruner downplayed the difficulty of performing each surgery & mentioned how surgery makes him money. I don't play about my pain and health issues, so he eventually agreed to do ADR on my C5-6 *emphasis on C5-6* 12/18/2025 Surgery Day: I arrived at Northside 9:30am and was in pre-op for HOURS hooked up to dilaudid IV, then Dr. Bruner walks into my room saying "Ready to replace C6-7? If I cannot access C6-7 to replace, can I do a fusion there instead?" I rejected the fusion and replied "I thought we were only replacing C5-6". He checks his notes then said "Oh, you're right. I usually don't apologize but I'm sorry." Ultimately, Dr. Bruner canceled my surgery b/c my "MRI was too old" (which he should've mentioned AT LAST MONTH'S CONSULTATION), ordered me to get new MRI, and wanted to reschedule surgery to next week. Once again, Dr. Bruner suggested that I be "open-minded to fusion" & mentioned gladly performing my surgery b/c it is easy and will put money into his pockets. I urged the importance of doing my surgery soon since the new year was approaching, meaning I would have different health insurance (Kaiser Permanente) and would have to restart the whole process again. He promised that if I get ADR surgery at Emory (under KP), he would refer me to trusted fellow neurosurgeons. I left the hospital at 4:30pm after SEVEN HOURS of NOTHING. My boyfriend was also there and witnessed this ordeal. 12/24/2025: Scheduler called me to reschedule surgery date and got annoyed that I was hesitant to follow through after my TERRIBLE experience with Dr. Bruner. Her tone was like I should be grateful that Dr. Bruner is willing to take time out of his Christmas vacation to operate on me AS IF IT WASN'T HIS FAULT IN THE FIRST PLACE. 1/2026: I chose the Emory route but Dr. Bruner refused to refer me to an Emory surgeon, lol who would've thought! TLDR: RUN !!! I've been in-and-out of doctors' offices for the past 4 years, and this is BY FAR the WORST healthcare experience I've EVER had. Dr. Bruner lives up to the negative neurosurgeon stereotypes (derogatory), Advanced Neurosurgery Associate front-desk lady is rude, surgery scheduler is rude. If helping people makes you miserable, then get another job! Only Toni the PA and the medsurg tech were pleasant.

    Photos
    Northside Hospital Gwinnett - Lawrenceville
    Northside Hospital Gwinnett - Lawrenceville - Leaving Northside Emergency Annex building after receiving 5-star treatment over the weekend.

    Leaving Northside Emergency Annex building after receiving 5-star treatment over the weekend.

    Northside Hospital Gwinnett - Lawrenceville

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    Physicians Pointe - medcenters - Updated July 2026

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