Went for an oil change and I'm very satisfied! It felt like they were very transparent with the…read morecondition of everything and what truly needed maintenance. It felt nice that they explained everything on a high enough level so I could tell they weren't dumbing it down for me, and they weren't just trying to get me to spend more money, either.

Awesome fast service! D and his team were professional and knowledgeable. I even got an additional…read morediscount on my service. This is my favorite location and I'll be sure to return for my next service. The location is convenient to my home and job so it's a win win.

So my Saturn Vue has been annoying the hell out of me. I've been having an issue with the tire…read morepressure indicator and when I put air, the warning would've turn off. I figured that I either have a leak in my tire(s) or the air pressure sensor wasn't working. I relied on good old Yelp to find a shop nearby and came across Caton Auto. I dropped off my car and I always get a little uneasy at auto shops cause you feel like you're vulnerable but my experience was amazing. I checked in and waited in the lobby. They have free water, snacks and coffee. They came up to me shortly after and said that my sensor wasn't working and there was no pressure on getting it replaced. They said it would cost about $200 to fix and it actually was the price I was expecting if that was the issue. I just didn't want to pay that for a sensor. And the mechanic told me that he doesn't blame me. I asked how much it would be and he said nothing. They even adjusted my tire pressure since some were off due to filling it with air at the gas stations and they aren't the most accurate. I really wasn't expecting this kind of service and would come back to this place in the future for services to my vehicle. Awesome place!

Caton Auto Clinic - Excellent Customer Service, but Get an Estimate First To Be Sure…read more Caton Auto Clinic provides excellent customer service and is affiliated with AAA. They offer a convenient after-hours drop-off box, a nice waiting area, and a location right off a major beltway. I was also impressed by how clean and well-maintained the parking lot and repair facility were. With over 35 years in business, they clearly have an established presence in the community. My main concern was the cost of diagnostics and repairs. I was quoted approximately $900 for diagnostics and the recommended work, with individual diagnostic charges ranging from about $160-$200 (see attached estimate). After getting additional estimates, I found a local garage that was able to complete ALL the repairs for about the same price as Caton Auto Clinic's original quote. Since my son's car was older, the repair cost was approaching the overall value of the vehicle, so I had to carefully consider whether the expense made sense. I understand that quality service and experienced technicians come at a cost, but I recommend asking for a detailed estimate and clarifying all diagnostic fees upfront before authorizing any work. I also noticed their billboard advertising a $79.99 oil change, which seems like a great deal in today's market! Overall, Caton Auto Clinic has a lot of positives, including friendly customer service, a clean facility, and a convenient location , coffee area . If I had a newer car, I would absolutely consider using them. For an older vehicle, however, I would recommend comparing estimates first to make sure the cost of repairs is worthwhile.

E is for Elkridge…read more Back in December, my tire was on low pressure. I came here on a weekday morning on my way to work, and the guy not only filled my tires with both speed & diligence, he did so with a smile. He acted as if I was doing him a favor just by being a customer. I was so happy for how well I was treated. My coworkers could sense my chipper tone that morning.

They seem to want to hustle everyone for extra services including cabin and air filters.read more

I've spent my whole life doing my own car repairs, so it's rare that I ask someone else to help me…read more I don't trust repair shops, and I've specifically had bad luck in Glen Burnie before. Now, let me tell you why they have earned five stars from me (and I do not normally write reviews.) I called them on Day 1 and asked how much I'd be looking at for some exhaust repairs. As expected, they told me to bring it in and let them have the chance to give me an accurate estimate. Day 2, I picked up the parts that I already knew I needed and drove over to get an estimate. The shop told me that there is a $75 minimum on labor costs, so that's what they would have to charge me. Instead of walking away, I realized that I have a lot more work that needs to be done and asked if we can find a deal that makes me feel like it's worth it to spend more, but have more services performed. They gave me a very reasonable estimate for the work, so I told them that I would be back in the morning. In the end, their mechanic (Justin) installed an exhaust seal and ABS sensor, and replaced a sway bar bushing and some oil cooler line fittings. I bought my car with 180,000 miles on it, and it currently has 215,000 miles logged. Post-repair, my car has never run as smoothly as long as I've owned it! To say that I am happy is an understatement; I am ecstatic! Justin is the man, and Rich knows how to run a shop effectively. Some people would end with saying that the mechanical aspects were as expected and that the price was appropriate. I had the pleasure, and yes, it actually was a pleasure, of sitting in their waiting room from 10 AM until 6 PM. This wait was completely my own fault, as I intended to get there when they opened at 7:30 AM and I didn't get there until 10. They offered multiple times to drive me home and let me wait in comfort, but I wanted to just wait on my car. There is a great diner next door with wifi access that allowed me to sit at the bar and sip on tea for a while, but I felt bad doing this for multiple hours and I went back to the waiting room. I spent roughly six hours sitting in their waiting room and speaking on and off with their manager, Rich. I witnessed people calling in and yelling at him about things that made absolutely no sense, and I watched him respond with professionalism and poise. I watched Justin get frustrated with a car that seemed to break more every time he touched it. I watched customers come in and leave, some without a problem and some with issues to address. What I observed is that some people just argue about cost no matter what; even if they are getting a great deal. The staff here was 100% customer service oriented. They were incredible. They were so incredible that I plan on going back in a couple of weeks to have more repairs performed that were optional recommendations. Heck, they weren't even recommendations. I asked Justin to tell me everything that he saw that would help me extend the life of my vehicle and he went through it and told me. The parts are on order now. Rich saw that I was trying to work remotely and allowed me to use one of their phone lines when I could not be on my cell phone and work on my laptop at the same time. I was able to effectively work remotely and not miss a day of work because they were willing to work with me. I cannot recommend this shop enough. I have never found a commercial chain store that I felt was giving me the complete truth... until now. Please do yourself a favor and give this place a chance. Ask for Rich. Ask for Justin. There are others that I am sure are just as competent, but these two know what's up!

Don't go here for inspections they will fail you to make more money. Failed me and I got four (4)…read moreopinions including ANOTHER Meineke and they all said I should've passed. Do NOT go here. Inspector will claim he's done it for a long time and doesn't even know what he's looking at especially with higher end cars.

We've been taking our cars here for years. Are they the cheapest guys in town? No. Are they the…read morefastest guys in town? No. But - they're scrupulously honest and do quality work that they stand behind 100%. We've had them tell us that something another shop told us needed to be fixed actually didn't and found the problem to be something small and inexpensive. Bottom line? I trust them. If they tell me it needs to be fixed, we get it fixed. I'd recommend them to anyone!

I came here almost 3 years ago, and I've honestly been putting off writing this review because I…read morereally don't like giving bad reviews. But I finally decided to share my experience because I think it's important to warn future customers, especially those who don't have a lot of extra money to spare. The good: There's a shuttle service for customers, which is convenient. The driver was very cheerful and interested in having conversations with customers, which made the ride interesting. The staff members were polite, and the lobby has free coffee for customers. The terrible: I chose this place for my car inspection because of the positive ratings on Yelp and Google. But alas, the mechanic who inspected my car quoted me $1k+ for a part that was actually in perfect condition and failed my inspection. When I asked where the leak was, the rep said the part was shiny, and that indicated a leak. A few days later, a family member who is a mechanic inspected the part and confirmed that it was, in fact, in perfect condition. So he took my car back to this place for a re-inspection. When questioned, the reps couldn't point out a single leak on that part, and they passed him. Folks, please be careful, especially if you're a woman or someone who doesn't know much about cars. Based on my experience, I felt like I was being taken advantage of. My advice: Question every part they claim has failed, leaked, or broken. Heck, ask them to walk you over and show you exactly where the part has "failed." If you're familiar with car mechanics and have the tools, inspect your car thoroughly beforehand so you know the condition of your car before handing it over for an inspection. And if you don't know much about cars, bring a friend or family member who does. Having someone knowledgeable with you can help you ask questions and better understand what the mechanic is telling you. I'm honestly very disappointed with BA Auto. I went in expecting an honest inspection, and this experience left me questioning their integrity. I'm finally posting this after almost 3 years because I hope it helps someone else avoid a similar experience.

One of the tires on my car developed a slow leak and I took the car in for an evaluation. They…read moreconfirmed that i had a puncture on the shoulder of the tire and that it could not be fixed. I had a new tire installed and was out of the shop within an hour. Service was excellent! Derwin of Catonsville Service was excellent!

Great place, they took me for an oil change within an hour of me calling. They have you review and…read moresign for your invoice before they work on your car. They pushed a few suggestions on me, but they did not perform work without my consent. Pricing is normal.

Super friendly staff and fast service…read more Quality work and fairly priced. I've done oil changes and some other fixes here. They use a text system to let you know when they are done for bigger projects so super convienient.

Stop pass this shop today because I had a bolt in tire and was losing air. Asked if they did tire…read morerepair and was told yes by the young lady in office. I asked if they could fix my tire and was told no because they are busy. I explained to her that my tire was losing air and I may not make it to another shop. And I was informed that they couldn't help me.

So I dropped off my car here for an estimate on brakes. Rafael was on the phone behind the cashier…read moreregister and did not want my business. He was saying they are very busy and I saw zero motivation by him. Within 2 hours he called me saying I need $800 repair for brake leak, my caliper, brake hose and parking brake motor needs replacing. My pregnant wife went to pick up our car and Rafael started harassing her for $60 diagnostic fee. I would have loved to pay $60 fee had anyone told me about it. Not mentioned even once, when I was there to drop off my car. I refused on the phone. Told my wife to never come there. This is the reason why shops get a bad name. Rafael was on the phone the entire time I talked to him. He doesn't want this job. Took the car to another shop down the road, guess what only thing that was needed to be replaced was a single caliper. $225 job only and they bled the brakes and everything. Avoid this place.

I had an overheated engine and pulled in last minute just before they close. Raphael was very…read morepolite and explained that they will not be able to do anything that day as they needed to wait for the engine to cool down. He explained to me their diagnostic fee and that he will let me know if it is a big repair. Fortunately, it was not a big issue. He did point out that I should look at other issues and recommended what I need to look out for, he did not pressure me into fixing them immediately. He even pointed out the business next door for a rental to help me get home. I was about 50 miles from home so I felt very thankful for this upfront and honest service center.