I recently went in there to get my tires checked. I also needed an oil change and to get my sensor…read morefor the tire replaced. When I drive about 40mph there is a slight vibration when I drive. Upon entering Good Year, the staff were very friendly, however the gentlemen who told me over the phone that all 4 of my rims needed to be replaced and that it would cost "$2,000" and once I heard that I was shocked at how high the expense of that was. However this wasn't the problem. After I told him that I wasn't going to spend the money on that and that I was told to get another opinion, the attitude went from friendly to rude pretty fast. And as someone who has been a member of Good Year Tires and is someone as a small business owner who values my small and big spending customers, I was taken aback as to how I was treated. Soo much so that I might take my business back to the Good Year Tires in Catonsville, and or just another tire company all together. That being said, they did a good job with the oil change and sensor was done in a timely manner.

We dropped off our vehicle last night at the night drop with keys and instructions for new tires…read more I receive a call @ 8:30 this morning to ask why my vehicle was there. After explaining that there was a note; the guy says; "oh yeah, I see it now. Your car will be ready at the end of the day". Around 2:00 I start calling to find out the status of my car and they never answer the phone. 6 times! I look on the website and see that they close at 4:00. I never heard from them that the car was completed. Arrive at 3:55 and the car is still not done. The service guy could care less. So sad.

Took my Lexus in to get serviced. They did a great job and didn't up charge me. A little slow, but…read morethey were busy that day. Ethan was awesome and very helpful.

I believe in leaving fair and honest reviews, which is why I'm updating my original feedback. **To…read moreclarify, I have never received any service from this business.** My initial one-star review was based solely on my phone conversation with Lou while scheduling an appointment to have a diagnostic performed. I want to thank Ethan, the service manager, for taking the time out of his busy day to personally call me and explain the company's position regarding my review. I appreciate the effort to clarify the misunderstanding. According to Ethan, the business does not require payment upfront. Instead, the text we received was a pre-approval link meant to inform us of the potential cost following a diagnostic. Unfortunately, this wasn't clearly communicated during my original call with Lou. If he had mentioned that we'd receive a text requiring approval before any work could be done--and that payment would only be due after the diagnostic--I would not have left a one-star review. From a customer's perspective, receiving a $200+ link without prior explanation understandably creates the impression that payment is required in advance. This was a clear miscommunication, and I'm willing to chalk it up as such. That said, I strongly recommend the business makes this process more transparent in future calls. Customers should be clearly told: 1. They will receive a text with a pre-approval link. 2. No payment is due until after the diagnostic is complete. In today's climate, transparency is critical, and many customers--like myself--may feel uneasy approving charges before their vehicle has even been seen. While I still haven't had any work done here, I want to be fair. Ethan's call helped clarify the process, and for that reason, I'm updating my rating from 1 star to 3 stars. My intention has never been to tarnish this business--only to share my honest experience. I hope this feedback helps them improve communication with future customers and avoid similar misunderstandings. Thank you again.

Extremely honest shop. Steve didn't try to sell me anything extra at all. Recommended.read more

Honest. Know what they're doing. Just ask any customer they have, and you will get a thumbs up…read more Bill Mitchell

Very professional staff, I will be back nice service. There were three young men working today and…read morethey did a fantastic job. With diagnosing the problem with the tires and giving me the best service.

AVOID THIS PLACE AT ALL COSTS!!!! I chose this shop on Saturday as it's a name brand shop so I…read morethought I'd be more likely to have a smooth experience getting new tires but it was the worst experience ever. Darnell handled my car and damaged it and tried to claim it came in like that... Even after providing time stamped picture proof that it did not.... He still did not take accountability. He was also very rude and was arguing more than he was giving me a solution... He told me he'd talk to the manager about it and have him call me after reviewing camera footage on Monday. Today's Wednesday and I had to call them, just for his manager to tell me Darnell didn't even say anything about the incident to him. On the day I was supposed to pick up the car, after the communicated pick up time, I called about 3-4 times and not a single answer, my brother calls once and an immediate answer. Very suspicious and very unprofessional, seems like they intentionally did not pick up my calls as they were probably trying to fix it. Don't expect any accountability from these jerks. This is my first ever Google review as this was just unacceptable, I had to warn others. STAY AWAY!!! Edit: took them 4 hours for 4 tires btw. No alignment. Insane.

So my Saturn Vue has been annoying the hell out of me. I've been having an issue with the tire…read morepressure indicator and when I put air, the warning would've turn off. I figured that I either have a leak in my tire(s) or the air pressure sensor wasn't working. I relied on good old Yelp to find a shop nearby and came across Caton Auto. I dropped off my car and I always get a little uneasy at auto shops cause you feel like you're vulnerable but my experience was amazing. I checked in and waited in the lobby. They have free water, snacks and coffee. They came up to me shortly after and said that my sensor wasn't working and there was no pressure on getting it replaced. They said it would cost about $200 to fix and it actually was the price I was expecting if that was the issue. I just didn't want to pay that for a sensor. And the mechanic told me that he doesn't blame me. I asked how much it would be and he said nothing. They even adjusted my tire pressure since some were off due to filling it with air at the gas stations and they aren't the most accurate. I really wasn't expecting this kind of service and would come back to this place in the future for services to my vehicle. Awesome place!

I had check engine problems on my toyota avalon 1999. They cleared the check engine. I had brakes…read morewent I arrived there before the service but when they were finished they told me my brake lines needed replacement. I find that hard to believe. Had it towed to my trusted mechanic and he said I over paid for the check engine light to be fixed. It should have never costed over 1,000 for the job. He said he could have easily done the job for $600. Then my mechanic also said it looks like this company hit 2 lines in your break line putting it on the lift. Only two lines was leaking and this company wanted to over charge me to replace all my lines. My mechanic was able to fix the 2 broken lines that they broke and now I my brakes work just as good as they were before I took my car to get serviced thru this company. I asked them did they test drive my car before they worked on it. And they said no. Because if they test drove it the first time they would have noticed that I had working breaks. So yes they got me good that day. But that's they last time! I ALREADY told them what the codes were on the diagnostic and they still charged me for a diagnostic on their behalf and it showed the same results. They never reimburse me any. This goes to show how much they care for their customers...didn't even pay for the towing of my vehicle just to show that they cared...I could never treat anyone that way...then they send me a thank you card in the mail for what??? The fact that they got over on me. But it's all good.

Staff is ALWAYS consistently Amazing The are always…read moreefficient and trustworthy. I will always use this Jiffy Lube

Not sure why the guy tried to charge me $20 when i asked for help with my e-bike by changing the…read moreinner tube then the guy putting my inner tube on I didn't say put my inner tube in any type of way or he can poke a hole in my inner tube then i went to the bank machine didn't support contactless payments so the guy in the office said MAKE SURE YOU TAKE CARE OF US NEXT TIME and when i returned to my e-bike my back tire was flat again the guy at the cashier must be hungry for money i will never go to this location again after there was a hole in my brand new inner tube

For the second time I went to TNT with a car problem and was given quick service for free. I don't…read moreknow how they can stay in business! I trust these folks with my car anytime!

great service had my jeep worked on here excellent customer care they communicated everything that…read morewas wrong with my jeep and gave me affordable options to get it done

We've been taking our cars here for years. Are they the cheapest guys in town? No. Are they the…read morefastest guys in town? No. But - they're scrupulously honest and do quality work that they stand behind 100%. We've had them tell us that something another shop told us needed to be fixed actually didn't and found the problem to be something small and inexpensive. Bottom line? I trust them. If they tell me it needs to be fixed, we get it fixed. I'd recommend them to anyone!

I came here almost 3 years ago, and I've honestly been putting off writing this review because I…read morereally don't like giving bad reviews. But I finally decided to share my experience because I think it's important to warn future customers, especially those who don't have a lot of extra money to spare. The good: There's a shuttle service for customers, which is convenient. The driver was very cheerful and interested in having conversations with customers, which made the ride interesting. The staff members were polite, and the lobby has free coffee for customers. The terrible: I chose this place for my car inspection because of the positive ratings on Yelp and Google. But alas, the mechanic who inspected my car quoted me $1k+ for a part that was actually in perfect condition and failed my inspection. When I asked where the leak was, the rep said the part was shiny, and that indicated a leak. A few days later, a family member who is a mechanic inspected the part and confirmed that it was, in fact, in perfect condition. So he took my car back to this place for a re-inspection. When questioned, the reps couldn't point out a single leak on that part, and they passed him. Folks, please be careful, especially if you're a woman or someone who doesn't know much about cars. Based on my experience, I felt like I was being taken advantage of. My advice: Question every part they claim has failed, leaked, or broken. Heck, ask them to walk you over and show you exactly where the part has "failed." If you're familiar with car mechanics and have the tools, inspect your car thoroughly beforehand so you know the condition of your car before handing it over for an inspection. And if you don't know much about cars, bring a friend or family member who does. Having someone knowledgeable with you can help you ask questions and better understand what the mechanic is telling you. I'm honestly very disappointed with BA Auto. I went in expecting an honest inspection, and this experience left me questioning their integrity. I'm finally posting this after almost 3 years because I hope it helps someone else avoid a similar experience.