Condescending staff, INSANELY overpriced (I was quoted $1400 for brakes and rotors!). I will never…read morerecommend or take any cars to this joke of a shop. Maybe they should pick a more affordable location so they can rip people off less.

Took care of my md state inspection in a timely manner. Good communication. Keith was very helpful.read more

Doc was my mechanic for many years. At first, I was allowed to be with the car as his son worked on…read moreit he would chat with me. But later even after covid lifted he stopped letting me be in the waiting area. The last oil change as I was driving had the oil filter fell out and all the engine oil spilled onto the streets. I brought the car back and told him the engine is really loud. It sounds like metal grinding. Doc took a look and filled it up with engine oil and installed the wrong oil filter and told me I would be good for another 6 months at least. I listened to the engine and it didn't sound right. I brought it to the dealership that then diagnosed it as a failed engine block. Metal was inside the engine and it needed replacement. In addition, the second oil filter wasn't even the correct filter for my car and was two turns from falling out. Oil was already leaking from it. The bottom of my car was coated in oil, and it could have caught on fire. Fortunately it didnt, and Doc owned up to his mistakes and his business insurance covered the repair. However, that was another hurdle to over come as it got delayed for months. It is very difficult to find a good car shop. Bless you if you have one.

Most honest person I know! When I moved to the east coast I had trouble finding people I could…read moretrust. I was so hesitant to get my car serviced but when I met Doc I instantly felt like I was back home in California! I have been coming here for 6 years now and only recommend Doc as a mechanic!!

I've been trusting Neubauer Auto with both my and my wife's vehicles for years, and they've…read moreconsistently proven themselves to be reliable, honest, and genuinely invested in their customers. Their integrity really stands out--they've always given me straightforward, fair pricing and honest assessments about what actually needs to be done. While other shops have tried to push unnecessary replacements on parts that still had plenty of life left, Neubauer Auto tells it like it is. What impressed me even more was when I reached out with a trailer question that had nothing to do with their services. Rather than brushing me off, they took the time to help me find a good vendor who could meet my needs. That kind of helpfulness says everything about the people running this business. I can't recommend them highly enough.​​​​​​​​​​​​​​​​

Great communication and affordable, quick oil change service. Also decided to add on air filter…read morechange and tire rotation because they said it wouldn't take long and I knew I was due for it. Location is walkable to grab food while waiting. Everyone was completed in time for me to go to work in the late morning.

Eakle's Auto Care is now my go-to maintenance and repair shop for my car. It's on Bethany…read more(Centennial) Lane, just north of US 40 Baltimore National Pike, about 2.5mi west of US-29. Good prices, and reliable on-time service. I've heard good things about Eakle's from family and friends, and I decided to try them on my oil-change and tire rotation which were both due (Apr 2026). I was able to get an appointment about a week out. (Sometimes it's a little longer to get one.) I dropped off my car around 9am, and after a 5min stop in their little waiting room, a fellow quickly got my info and got me out the door. Around 11:30am, they called to offer an engine-filter change and a cabin-filter change, which i agreed to. They were all done by 1:15pm. The price was great! About half what my dealer charges for a dealer-coupon-rate! And while I really didnt expect to notice the change, my car literally hummed on the drive home! Smooth driving and smooth accelerating. And the cabin airflow was definitely quieter and noticeably less musty. Thanks, Eakle's, for looking at the air filters! I'm quite pleased with their work, their attention to detail, their fair prices, their efficient service, and their nice business-like attitude. It's great to find a reliable shop. Remember: The "Eak" in Eakles is pronounced like the "e" in "Excellent! (I came up with that myself :-)

New to the area, I asked a neighbor for a Car Mechanic recommendation and they told me to call Tim…read moreat Eakle's Auto Car. I have an older Lexus and it seemed that one of the sensors in the bumper got knocked out and needed to be repositioned and secured since there was no longer a bracket under the bumper. I told him that an aftermarket product or a quick fix would be fine and that I was not looking to restore it to factory condition but just be operational. 45 minutes later, he called me to tell me my car was ready. Tim had used simple tools to secure the sensor in place and ensured that it worked and performed as it should. It was so nice that he listened to me and found a very inexpensive solution to my problem. I expect that I will be using Eakle's for all of our future car repair needs. Highly recommend!!!

very professional , have gone twice and will continue because of the service and great…read morecommunication. they gave me options tried to be cost effective

This has been my go to place for auto repair for at least 10 years. In the past it has always been…read moregreat but I don't know what happened this time except they have moved to a new location. I had a 9am appointment to get an oil an filter change. I arrived on time and left my car there for the service. I called later in the day to find out when it would be ready but no response or call back. Decided to go see for myself at around 3:30. They have a strange location. In order to get to the office and waiting room you have to climb up a hill of wobbly wooden steps. when I went back to check I went to the back of the building where the shop is, my car was not ready. I went to the edge of the garage to get the status and was told I have to go to the front office which meant climbing the hill again. That is a physical problem for me. The owner came to the shop and was very nasty to me. He told me to get out of the building and that he would not do any work on my car ever. What a very unprofessional way to run a business. He won't be seeing me again.

After two other estimates, I found Eddie's to be the fairest price and the best value. He does…read moretruly excellent work & came in on budget and a day ahead of the estimate time. The quality of his work is excellent, the paint matched perfectly. He vacuumed the inside of the car and fixed some loose trim around a window that I was not even aware of. Mr. Eddie seems to love his work and it shows. He is very respectful of disabled people and women and will not take advantage of them at all, in-line so many others in the industry. I would highly recommend him to anyone.

Eddie is a highly responsive mechanic who operates with integrity. I took my car to him because I…read moresuspected it had suspension issues (the wheel would shake at high speeds, etc). The day I brought my car to him, it was raining so he suggested we not try top speeds in the rain and asked if I could leave the car with him. The next day he text me immediately to update me on the condition of the car and what needed to be done. One issue was the front tires needed replacing (they don't do tires) so he gave me recommendations on where to get cost effective replacements and advised me on other possible replacements. When I inquired around what could wait vs. immediate needs he was transparent and told me what was a now fix even if it didn't put money in his pocket (like the tires). I'd definitely trust him with any future work. He seems to care more about your safety than just making a buck. Never tried to upsell me on anything and explained each step. Transparent. Ethical. Fair pricing.

Excellent service and reasonably priced. I've taken my fiance's car there and my son's car there…read more Every time they provide an honest assessment and reasonable pricing for the fixes needing done.

Honest. Know what they're doing. Just ask any customer they have, and you will get a thumbs up…read more Bill Mitchell

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.

This place is truly one of a kind. Of all the places I've ever been to. I've never found the level…read moreof honesty and transparency I find @ prime care auto. Not to mention how reasonable the pricing is

I have been a customer of Columbia Auto Collision Center for many years. This business to me is top…read moretier. Mr. Eddie goes above and beyond to make sure his customers are satisfied. In my family I have had several cars that needed body work and each time I reached out to Mr. Eddie he assured me that I was in good hands. I was always satisfied with his work and will always go to him for my automobile needs.

I really hate that I have to update my review in a negative way but I have to be honest. I will…read morestart by saying that Eddie is super super nice and friendly HOWEVER he does not thoroughly explain what is going on with my car. He initially did body work to my car, which I was VERY happy with, but just days later, my splash shield light came on, then my check engine. I am not necessarily saying they caused this (can't confirm they didn't either, as they were the only ones who worked on my car). So I took my car back shortly after, and Eddie said he did the diagnostics for free. He then charged me for an oil change (that I didn't need at the time). I emailed Eddie asking for my diagnostic results, which he said he would get to me, but he never did. I had to take my car somewhere else, and it turned out to be a simple sensor issue that they promptly fixed, and I haven't had an issue since.

Closed early and shut off pumps and lights even though I was at the pump. Sucks this is the closest…read moreplace to redeem Giant points.

This is the WORST gas station I have ever been to. EVERY. SINGLE. TIME. That I go there there is an…read moreissue. It cannot accept my Giant Bonus points most of the time which is astounding since every other Shell can. But today took the cake - I tried multiple pumps and I couldn't get gas!!! Took my credit card, I selected my grade and put the pump in and the screen pops up with "thank you!" And I get a $0 receipt. On multiple pumps. It was amazing. I have never seen anything like it. Never go here if you NEED gas. I barely made it to another gas station - had 2 miles left according to my truck. Oh - and the next gas station had pumps that actually worked. Don't waste your time here.