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    Sunny's Pools & More Monroe

    5.0 (1 review)
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    4 years ago

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    Pool Town

    Pool Town

    2.0
    (4 reviews)
    1.4 mi

    Less than one star. Purchased a pool one year ago. Had install one year ago almost to the day. Have…read morehad nothing but problems with any question we have. Pool town employees are not knowledgeable about the products they sell. All major questions are directed to Rick, who is also the installer. After one year our liner has a leak. They claim there is a warranty on liners but only cover manufacturer defect. Avoid installation from Rick and buy your pool from somewhere else. Now we have to go to an outside contractor because Rick is rude and pool town is refusing to help us.

    ***WARNING!!! SCAM ARTIST WORK HERE***…read more This place is an absolute joke. Came in looking to purchase a hot tub at the end of April and was quoted $5,200. Came back a week later to put the deposit down and the price "went up" to $6,000 and they wouldn't honor the quote. We told Ricky (our sales person and manager) that we had a 220 hook up outside and could only get a hot tub with that hookup. He told us that the one we bought had a 220 cord and we could simply plug it in and be good with it. Once the hot tub was delivered we noticed there wasn't a plug. We called the store and they told us "yeaaaah that doesn't have a plug. You have to hardwire it into the actual box." So not only did they not honor the original price, but they mislead my wife and I about how to hook up the hot tub and we are forced now to find an electrician to come out and spend over $1,000 to hook up the hot tub. Spoke with Ricky and he has the worst attitude. He doesn't give a crap about customer service. He simply cares about taking your money and not taking care of his customers. Read the reviews on here... he can't run a business. He said "I should have known better" about hooking up a hot tub and was very condensending. When I reminded him what he told my wife and I he simply said "well I guess there was a miscommunication but there will be no compensation." No compensation even after misleading a guest. What a joke. DO NOT SPEND YOUR MONEY HERE!!!!!!

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    Acme Pool Specialist

    Acme Pool Specialist

    1.0
    (3 reviews)
    2.5 mi

    BEWARE..BEWARE...BEWARE This so called pool specialist…read moreinstalled a brand new vinyl pool liner for us 2011 and left the job partially incomplete I called many many times trying to get ahold of him but he never returns my calls sometimes a women answers takes Mt messages but still no reply. Now it 2015 and upon opening my pool for the season we discovered that it ripped in multiple locations so I called 3 other pool companies to get an estimate and a reason why this happened and all said the same thing who ever installed it installed a liner that was too small and eventually pulled away from the edges and ripped. Guess what I tried calling Bob again and he still refuses to return my call well let's see if he returns my lawyers call. If I could give him a lower rating I would!!!!!! I hope this review saves someone the headache that I'm going through and hopefully puts that crook out of business!!!! I have added photos of bobs handy work so that it may deter you from ever falling for his scam.

    So I felt that I needed to give an update. See my previous review…read more Finally, after two seasons of my lights not working and watching them rust out since the install of the liner in 2018, I get someone out here to take a look and get them running again. The wire that attaches to the lighting unit was pinched and cut when the fixture was reinstalled by by this so called "specialists", causing the wires to rust and burn. You could smell the burning when the fixture was pulled out. Luckily the GFI worked so we were not electrocuted when going into the pool!! So now the whole thing needs to be rewired because of the exposed wiring that was cut. Another $1800 later, correcting what these "specialists" did wrong!!! DO NOT USE THIS COMPANY THEY DO NOT STAND BEHIND ANYTHING AND WILL TRY TO BLAME YOU OR WHATEVER THEY CAN COME UP WITH TO NOT TAKE RESPONSIBILITY!!!

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    Sunny's Pools & More Monroe - hottubandpool - Updated July 2026

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