Donnie is one of the best to deal with in Utah. He's honest, friendly and I would take any of my…read moremachines to him without hesitation.

They fixed up my ATV last winter that hadn't been started in many, many years. Donnie thought it…read morewould need a new fuel pump and it would cost over a grand. Well they were completely honest and were able to repair it without the costly repair. Win win and Donnie saved me a lot of money when he could have fooled me and said he had replaced the fuel pump etc... Highly recommend them!

If you arent a racer then you should expect to be put at the back of the line when trying to have…read morerepairs or work performed here. I have had years of experience when it comes to customer service, and I am not impressed with this facility at all. My bike was their 2 months and in those two months I never got a call about what they were doing or if my bike was even being worked on, I always had to call for an update. Then on my last call the owner said my bike will be ready to pick up the next day and that they performed all the work that I asked. Prior to arriving to pick up my bike I was never told all the work wasn't done until I had paid and was getting ready to push my bike out of the shop. Frustrated, upset, and feeling completely mislead and taken advantage of, I called the shop after getting home to ask why the work wasn't completed and with a very unprofessional tone and attitude I was told that "because I wouldn't stop calling and kept bugging them for an update" is why they didn't finish the repair, which sucks because I still paid as if the repair was complete. The icing on the cake was when Ryan told me I could bring my bike back to have them work on it more after I had already loaded and unloaded my bike at home.. Sorry but not sorry to leave a negative review, you had a chance to make it right and blew it! never calling even once, or by not being honest with me prior to me paying and picking up my bike. Even with the referral of a very good friend who has been doing business with this shop for years, I cannot and will not refer anyone to this business ever again

Awesome place. Kelly will give you the best deal you will find. I bought a new shoei helmet, spidi…read moresuit, and alpine stars gloves. The price was great and he threw in a free track day on top. I will recommend this place to everyone I know. He has my business and if you go, he will have yours too.

September 2025. I…read morethought I would try CycleGear instead of the dealer for a new tire. Ordered from the CycleGear website and it showed up in two days. Not bad. However the date code showed the tire was 2 years 10 months old. Seriously? I am hell on tires so I didn't complain as the tire won't be on my bike for more than 6 months anyway. I paid them to mount and balance the tire. Here's where it started to go downhill. First: Their shop has no outside access, so you have to carry your wheel/tire in the front door of the store. Pretty tough to do since you can't prop their doors open and trying to bring the tire through while fighting the door trying to close on you. Grr. Normally they have a dolly they will let you use, but I find it odd they couldn't find it. How do you lose a dolly? My guess is they had it in the back with inventory and didn't want to unload it. Okay, fine. But I found out later they have two dollies. Second: I asked how many tires they had in front of mine, they said none. I asked if I could wait since it was 30 minutes each way to get to their store from my home. The guy at the counter seemed annoyed that he had to deal with me to begin with, but this question set him off for whatever reason. He said they won't do tires same day even if there isn't a wait. I asked why and he said "that's Cycle Gears policy". So I had to make two trips for no reason? Oh come on. Why would a business create a policy like this? Third: The next day they called me to tell me the tire was done and I could come pick it up. At least they had the dolly this time. I wheeled the tire out and headed home. My mistake was not inspecting the tire before I left. The installer tore off the OEM factory Honda wheel weights, but did not remove the foam and glue. Instead, they just slapped a new set of weights on the old foam. They also didn't center the weight strip on the center of the wheel, but left it overhanging the edge of the rim's center. Look at my pictures and you will see the weights sticking up on the old foam, and overhanging the center ridge. This made the weights incredibly easy to pop off with barely any pressure from my finger. I would wager the weights would not have stayed attached the first time I went through a puddle or stream. That was just sloppy, lazy and potentially unsafe at high speed. Fourth: I had to drive to their store a third time to have this corrected. However, I removed the weights, the old foam and glue myself before going back to make sure they it was properly cleaned up. It took me about 2 minutes with a little denatured alcohol and a shop towel. I arrived and asked the girl at the counter to speak with the manager. He was currently talking to a customer, but she said he would help me as soon as he was done. I waited. Then I waited some more. Finally I went and sat on their couches. Two more customers came in and he started helping them. I stood up and tried to get his attention to remind him I was already waiting and needed his help. He avoided makeing eye contact with me, then spoke with the girl at the counter and disappeared into the back where and was gone for at least ten more minutes. Finally he came back up front and talked to me after I had been waiting for about 25 minutes. I explained the siuation with the weights and he said he would go mount and balance the tire again for me. I sat back on the couch and he took my wheel into the back. It took about 20 minutes. I asked if they would refund me anything for the mount and balance since I had spent 2.5 hours so far driving back and forth to the store and still had another half hour to get home. He said they won't issue discounts or refunds on wheel services, even though he didn't charge me for the remount and balance. Those two things don't really add up. I left very irritated at their lack of customer service and mechcanical aptitude. Fifth: You have got to be kidding me. The tire slow leaked about 2 PSI per day. There is no way I am going to let them touch my rim and tire again. So I took the wheel back off my bike and instead went to Wrights Motorcycle in Salt Lake, about 45 minutes away. I got there and had to pay about $60 to remount and balance my tire. I chose them as they were the only place that could do it same day. Wright's said the leak was because they didn't remove a small chunk of rubber from the side of the rim. They said it was about 30 seconds of work. In the end, it cost me $90 to have my tire installed. It was a horrible experience from the moment I set foot in their store. I will never, ever step foot back in that store again. The guy at the counter was a complete jerk. The shop guy and the manager are both terrible at their jobs and neither can figure out how to properly mount and balance a tire. You guys were rude, incompetant and disrespectful of your customers time and money. Ridiculous.

The Staff helped me find a helmet and was super helpful on my visit. I got a new helmet, Cardo, and…read moreother accessories. I will definitely be returning.

I dropped in on June 3, 2026... I've been riding for years and wanted a new bike but wanted to look…read morearound and I had questions... I walked around the store no less than three times I'd say 3 1/2 times... and in that time not one single person asked me if I needed help. They did ask my guy friend who was just kind of meandering around by himself. And when it came to his bike, he wanted to see if they would take a look at it. They wanted to charge him $170 just to look at it.. So I drove down to Monarch Honda in Orem.... dropped off his bike that was not working and I rode home on my brand new CBR 1000 RR. Everyone said hi everyone talk to me and they even saying happy birthday and bought me cupcakes. If customer service matters to you then go to Monarch Honda

Super helpful and informative workers! They helped me out a ton as I am a new rider. I will be…read morecoming back!

Motorcycles - ATV - Lawncare Equipment - Snowblowers - Snowmobiles…read more Locally owned. 2-3 days out for a diagnostic 2 1/2 - 3 weeks out in labor.

Joe and crew great to work with, customer service top notch!! Know their stuff and are willing to…read morelet you test drive whatever they have in stock. Chad H

I have stopped in this store a few times now and I am always greeted with friendly faces and…read morewonderful business. They always make sure to get me the best deal and take care of me! I love this place and I love the employees! :D Thank you Switchback fam!

Great staff with knowledgeable mechanics. They spent a ton of time with me to help me decide on…read morejust the right equipment needed for a 2700 mile bike trip. No pressure, pure information. Did an outstanding job combining my equipment with new parts to get me the right solution at the best price.

I've had positive experiences at Joyride Bicycles in the past, and one thing they do better than…read moreother shops in the area is stocking quality bike apparel. That's actually why I stopped in during their winter sale to grab some new socks. On top of the sock rack, there was a sign that clearly said "socks 50% off" with no fine print or conditions. But when I got to the counter, the employee told me the socks weren't part of the sale. I pointed out the sign, and instead of acknowledging the issue or offering any kind of apology, he just dismissed it and didn't seem to care at all. It felt unprofessional and honestly pretty disrespectful. I ended up pity-buying one pair instead of the two I planned on, but I'm now planning to return them. I left the store feeling misled and frustrated. If you're going in hoping for a sale, don't trust the signs without double, or triple-checking. This really should be a one-star review, but I'm giving it two stars only because of my previously good experiences here.