Amazing customer service. Quick and affordable repair. Totally indulged my son's curiosity and eagerness to learn. 10/10

I've had positive experiences at Joyride Bicycles in the past, and one thing they do better than other shops in the area is stocking quality bike apparel. That's actually why I stopped in during their winter sale to grab some new socks. On top of the sock rack, there was a sign that clearly said "socks 50% off" with no fine print or conditions. But when I got to the counter, the employee told me the socks weren't part of the sale. I pointed out the sign, and instead of acknowledging the issue or offering any kind of apology, he just dismissed it and didn't seem to care at all. It felt unprofessional and honestly pretty disrespectful. I ended up pity-buying one pair instead of the two I planned on, but I'm now planning to return them. I left the store feeling misled and frustrated. If you're going in hoping for a sale, don't trust the signs without double, or triple-checking. This really should be a one-star review, but I'm giving it two stars only because of my previously good experiences here. read more

Great staff with knowledgeable mechanics. They spent a ton of time with me to help me decide on just the right equipment needed for a 2700 mile bike trip. No pressure, pure information. Did an outstanding job combining my equipment with new parts to get me the right solution at the best price. read more

went in last minute with minor chain and gear issues. Ethan helped me out was super friendly and knowledgeable. had me outa there in 5 minutes. read more

Joyride Bikes is an absolute joke. Charged my credit card for an e-bike, generated a shipping label, then gave multiple excuses over an extended period for why they didn't actually ship the bike. They eventually stopped responding altogether to messages and, after a solid three weeks, with no apology, no explanation, nor an offer for an alternative solution (such as shipping a different bike), my order was cancelled and I was notified by a generic email. Inexcusable. read more

We arrived in Logan, two days before LOTOJA 2020. Having a damaged bike on a previous trip from TSA, the first thing my husband did was put the bike together and make sure it was operating as it should. As luck would have it, gears were not shifting and the front wheel was rubbing. Bad news, until I spent some time on Yelp looking at bike shops and we decided to drop into Joyride. JR was on it and within the hour he called us with answers and solutions. An hour after that, the bike was fixed and he also identified some other areas in need of service and was ready for my husband to ride his first LOTOJA. And what an experience it was for us, especially my husband and his team. Podium sweep for their team after grueling hard work for 70ish miles to bring back the three break away leaders and then it was all them the last 20 miles. Truly an epic performance that would not have been possible without this shop. Thank you!!! read more

Joyride Bikes - Bike Repair/Maintenance Near Me - North Logan, Utah

I purchased my first bike here (for school) and had a fantastic experience. But I will say that the better experience came when I brought my bike in after I got a flat after months after. Yelp services said they were open until 6PM, but their hours had changed for the winter and they close at 5PM. I arrived at 4:58PM and said that I will come back another day. The employee (Mike) told me it was no problem at all and to bring my bike in to repair the flat. I didn't feel rushed at all and he did a few extra things (kickstand, answered bike questions, etc.) for me. I was very impressed with the level of customer service. As I was leaving, another family came in with bike troubles. I was expecting Mike to let them know they were closed, but he didn't. He told them to "Come on in! Let's get you fixed!" That's going above and beyond. I recommend purchasing your bike from here, along with accessories (great at answering bike-related questions). read more

I bought a bike second hand and took it in to Joy Ride. I was told it would cost $70 for a tune up and new tubes. When I picked the bike up, the charge was $95. I would have appreciated a call asking me if I wanted to spend the extra money or a closer estimate. I don't mind paying more, but I really don't like surprises. Other than that, the bike runs well now. The whole experience didn't leave me with a good feeling about Joy Ride and I think I will pick a different bike shop next time. read more

Nice little shop with a decent inventory. My friend and I both found amazing deals on leftover year model bikes. They were also flexible on a layaway plan for my bike purchase. Unfortunately I don't usually see the same people working in here, not sure if it's turnover or all part timers. This has caused some service issues for me but nothing huge. read more

Them are able to help me out in a quick Jim when my pedals would not come off my bike so I could pack it up for my long drive to Alaska. It took 5 seconds after it finally loosened up and they said no charge and they even have free snacks in the corner this place is great. read more

I just had a very disappointing experience with JoyRide. They've been good to work with in the past, and I had my rear tire wear out (tubeless). Went in Friday to get a new tire and sealant, but my bike is 2008 (26") rim, so they didn't have much in stock. They showed me a Kenda MBT that would work and said they could get it in a week. So I left my bike. Come Monday morning, I get a call saying they won't mount and seal the tire because I have a bike that's "against policy." I've been coming here for service for a couple of years, and all of the sudden they said because my bike is an E-bike they won't service it. I went to get the bike and they suggested that it's because there's a throttle control that usually means low quality. Given that mine's an Optibike with top of the line components, a linear bottom bracket motor and battery (just like a top of the line Pedalec), it feels personal. That feeling when you go to your trusty LBS and they say they won't work on your bike "because of policy." I guess it's my mistake I didn't take the rear wheel off and have my wife deliver it for the tire replacement and sealant. They wouldn't have been the wiser. They've lost my business and personal recommendations permanently. It's a shame, because there are only a few other LBS in town (might I recommend Wimmers, Sunrise, Sportsman) read more

Bought my daughters mountain bike for school here. Staff were very attentive and knowledgeable. I'm sure there were cheaper bikes in town but I'm confident if my daughter has any issues what's so ever these guys will take good care of her. read more

Amazing customer service!!! My 11 year old is not easy to please... he has been saving for several months for a bike and finally had enough. They worked with him 1:1 and showed him all the details of every bike! He finally decided on one after a very long time. will never go anywhere else!! I have one very happy boy! read more

See: loganjoyridebikes.win To save costs, Joyride bikes hires 16 year-olds to do repairs, which were absolutely terrible. (see webpage above) When I complained about the service and brought this to the owner, Jeff Bruce's attention, asking for a small portion of the money I spent to be returned ($100), the owner threatened legal action against me and sent me a cease and desist in the mail. Yelp deleted this review in August 2018, probably because the owner asked them to delete the review. Instead of fixing the legion of problems with their bike store, Jeff Bruce attacks their once loyal customers with legal threats and action. read more

Great shop, expert service, and mechanics. Charles has worked on my bike several times - he's an excellent mechanic, pays attention to detail, goes the extra mile, and works on your bike like he would his own. read more

Brought in a mountain bike that was 15 years old with an antiquated front fork / shock, hoping to get it repaired. The owner asked me a few questions about my needs and budget and recommended replacing the fork with a modern fork that would cost about the same as attempting to fix the old one, but would give better results. I was stopping through town and when the part arrived a few days later they stayed late to fix it up so I could head down to Moab. the work has held up great over the last few weeks of riding, and the price was within my budget. Job well done. read more

Joyride Bicycles has outstanding service. Everytime I bring in my bike to be tuned and repaired, the staff is extremely friendly and knowledgable. If you want your bike done right, bring it to Joyride and let the staff get your bike back to where it hums coming down the mountain! read more

I expected more out of this shop. In a day an age of online bike shops I expect the local shops to have superior customer service in order to thrive. The customer service here was weak, I hope they can figure things out. read more

Joy Ride has been very helpful in getting gear that has worked very well for me. I was broken down with my bike about 200 miles from Logan and was having problems finding parts to get me on the road again. One call to Joy Ride and I had the part available to me the same day. Thanks, Joy Ride. read more

So far, so good. Great price on a great bike and this thing is SMOOOOTH. I bought the SCOTT Genius 740. The shock lockout thumb switch has been amazing and basically turns it into a hard tail for the way up. This has been a huge difference for me. Thanks! read more