Where is the option for zero stars....!…read more In case you are not going to read my long ass, two week & counting (yet just in its infancy), saga of my customer service experience with ICON Fitness below, just note that if you choose to buy a piece of ICON fitness equipment (NordicTrack, ProForm, Free Motion, Golds Gym, Weslo, Weider, Health Rider, UTS & Lotus) be warned that if anything goes wrong with the machine, expect to be frustrated as hell by customer service. My suggestion, stay away! So here goes my tale of woe: Purchased a NordicTrack stationary bike. The resistance controls were not functioning properly. Tried calling ICON customer service. Waited on hold for about an hour and finally gave up. Tried the chat function and the screen indicated that the wait to get somebody via chat would be about 1 1/2 hours. Sent an email. Took over a week to get a response. Initial response was difficult to understand and seemed to be written by somebody who is illiterate. This was the directions/request from the initial email I received (a direct quote from the mail): "If you use the machine with just manual run the resistance all over and see if it will stay with you." Responded immediately with a more detailed description of my issue. Received a second email response the next day. Again, another difficult to understand mail requesting I upload a video of the response of a certain part to an adjustment of the resistance. That email noted that this would probably require some disassembly of the machine. However, no instructions nor links were provided on how to properly disassemble the machine to access the part. Here is the direct quote from this 2nd mail: "Plastics will more than likely need to be removed in order to see the eddy mech, cable and resistance motor. Please video what the motor and eddy mech are doing while trying to adjust resistance." What the hell is an "eddy mech"?, which cable?, what does the resistance motor look like? which "plastics" do I remove to reveal these mystery parts? So I write a response to this second cryptic email to see if I can get further details on what they are asking of me. Surprise! The email was sent from an address that didn't accept responses. Since I was up early (ironically to do a work out on this very machine), I thought I would try initiating a chat hoping that it was a less busy time of the day and I would get through quicker. I was able to get through. I entered my serial number and model number of the machine. An agent on the other end of the chat came online. I explained that my quest for resolution in the repair of my machine has taken almost 2 weeks at this point and has consisted of 2 vague, hard to understand emails coming 24 hour intervals. She came back with this: I don't show that your machine has been registered with ICON. Please go online, register, and contact us again. Please note that it may take about an hour after registering online for it to show on our end. WTF! Your customer service dept have responded with two cryptic messages already that indicate the model number and serial number of my machine! While I I am pretty sure that I have registered this machine, why didn't any of the people sending the emails indicate that the machine was not registered!? I have all dealt with frustrating customer service departments in the past (Comcast, DIRECTV, Dell Computers, wireless carriers). However, the level of incompetence in this situation has inspired me to write my first yelp review. I will keep you all posted. To be continued......

How is this place not on Yelp yet? I needed a new pair of running shoes. The staff was able to…read morefind me exactly what I needed. They're a shoe-focused store, so if you come in looking for fancy threads to go clubbing in, you need to go somewhere else. If you want to find the right running shoe, come here.

I love this shop! Received great customer service from Ben who took the time to help me find the…read moremost comfortable running shoes ever. I love my new Saucony shoes and will be back for my next pair.

I am beyond frustrated with my experience with the Proform 2000, and I feel compelled to share my…read morenightmare of a journey with this product and the company. I purchased the Proform 2000 treadmill in August 2023, and for a short period, it was everything I wanted--quiet, smooth, and with a 15% incline. I was thrilled with my purchase... until it started leaking hydraulic oil just a couple of months into use. Naturally, I reached out to Atlantic Fitness for assistance. A technician came to replace the part on December 26th. I thought that was the end of it--until the same issue resurfaced again in January, just weeks after the repair. At this point, I contacted iFit, hoping for a resolution. I asked for a refund given that the same part on the same machine failed twice in such a short period. However, it took months for anyone from iFit to respond--by early March, I was finally able to speak to a supervisor, Hugo Linares, who told me a refund was not an option but a replacement might be possible. At this point, the frustration was palpable. After more delays, I finally connected with Elle Petry, who actually did something constructive and helped me get in touch with the right people. Bryan Rands from the warranty department called me, and while I was on the phone with him, he placed an order for a replacement machine. Fast forward to receiving the replacement--and it was a complete disappointment. The quality of the replacement was nowhere near the level of the original Proform 2000 I had purchased. I gave it a couple of uses to confirm my suspicions and then contacted Bryan to ask for a refund. His response? Apologies for the "miscommunication," but he'd only be offering me a partial refund with a 10% restocking fee and a $250 return shipping fee. Here's where the situation completely fell apart: I was originally told a refund wasn't even an option, but now I'm being told it is. Why would I have accepted the replacement if I had known I could have gotten a refund in the first place? Why should I be hit with a restocking fee and return shipping costs when I never had to return the original unit? And why was I not warned about these additional charges until after I accepted the replacement? This entire process has been nothing short of a headache. As an avid runner, all I wanted was a high-quality machine I could trust. Instead, I've been met with poor customer service, misleading information, and a product that has failed on multiple occasions. At this point, I'm stuck with a faulty replacement treadmill, no refund, and a company that seems intent on doing the bare minimum. Proform has completely failed in delivering on both product quality and customer service. I'm done with this treadmill, and I certainly won't be recommending Proform to anyone I know. If you're considering a purchase from this brand, think twice before making the same mistake I did.

This bike was awful from the get-go. Wobbly and noisy. Connectivity issues. Uncomfortable and…read moredifficult/impossible to adjust. All those payments. All that money on something I'd be better off throwing away. I want to just buy something better. This company is not worth your money

I took my son here to get new golf shoes- never again. I'm standing at the golf counter and 9,…read more(maybe more) employees walked by and did everything they could to not look me in the eye. It got to be very entertaining to see what they would do instead of not helping me. To get our shoes we had to fill out what we needed on an iPad that was by the shoes. That was the only way we could get someone's attention. Once we found out what shoes we wanted we had to wait again at the desk because we needed to get the right replacements for the bottom of the shoes. The only way we got someone to help us was to fill out the iPad again that we needed another pair of shoes, but we said no we just need your help once the guy showed up. When we went to check out, we were found out we were given the wrong shoes and so we went and got the sample one so they could get us the right pair. The girl was totally bugged, but they got a pair that was $100 more. I'm going to notice that??? The cashier was very unfriendly, and was also bugged! We stepped back so she could help other customers while we waited. We could've just stood there, made the customers wait while we waited for my correct shoes-- but thought we'd be nice... she didn't smile, say thank you, etc... My boys have played baseball, football, lacrosse, and now golf, and we've always liked Dicks to get their gear. We will not be returning. I'm still amazed as I think about all the employees that walked past us that never once asked how they could help us. One guy had an earpiece in so it looked like he was maybe more in charge than the others and he actually walked past three times with no words said or eye contact! Pretty sad!!! I understand they work in different parts of the store, but they could've called someone to come and help us very easily! We are going to get shoes elsewhere and return the shoes in the morning. No more money will be spent here... and I have spent thousands at Dicks every year... So I guess I will be going back one more time. Sooo bugged!!!

Unfortunately, my experience was very frustrating. The employees did not seem knowledgeable or…read morewilling to help, and when I tried to return an item purchased at full price, I was offered only 10% of the value due to a missing receipt. This policy and the lack of customer service were extremely disappointing.

My all time favorite store west of Indiana, I have short term memory loss that always puts me in…read moreunfortunate situations of not knowing where I am or what I'm doing, lucky for me, an associate (mason) went above and beyond to make sure I was safe and either exited the store or got what I needed, he even took my cars keys and help me find my car based off my keys as I forgot which one it was. Will definitely be coming back anytime I have any sports needs and I can remember what it is!!

I purchased a air soft gun for my grandson for Christmas last year. The gun didn't work and sat…read morefor months without my knowing. My grandson had never played with it, so I took it to Big 5. The Manager of the store is Marcial. I went in the store thinking they would say, "too bad." I was pleasantly surprised when Marcial said he would exchange the gun for a new one!! Imagine my surprise. I took the gun back about 5 months after I purchased it. My grandson got a new gun and we were so excited!! The experience was wonderful. Last week I went to the store to find a pair of snow boots for my granddaughter that was on clearance. The gentleman helping me could not find the boots. Marcial went with the young man and another young lady and looked for the boots. Marcial came back with a different brand but basically the same boot I wanted for $2.00 cheaper. I told Marcial his customer service if fantastic. I will ALWAYS go to Clinton Big 5 for my sporting needs. Marcial has an excellent team to work with him and I'm sure his example flows over to the other team members. The are all wonderful, going above and beyond! Thank you Big 5 Clinton Team :)

After looking at the first comment, it seems nothing has changed. They are still talking at the…read morefront counter and could care less about anyone else. Called ahead and verified they had what I was looking for, came down and they don't have it. After describing in detail exactly the product name and detailed description you would think not a problem. Somehow they mistook that for a completely different product with no relevance to what I needed. They then told me the Layton store had it. Wanting to triple check I had them call back to verify one more time. And come to find out that they don't have it either. After years of great experiences in the Las Vegas area with big 5, that will be the last time I will go in. The front counter banter between employees and the lack of customer service has ruined the long standing run I had had with Big 5

Love that they are requiring masks and if you don't have one by now what rock have you been living…read moreunder? Friendly and helpful staff.

Employees were nice and helpful, prices were reasonable, but the policy of not allowing paying…read morecustomers to use the restroom is bs.

Awesome customer service. Jessica provided a spectacular experience and makes this store worthy of…read more5 stars alone. Other employees were friendly, but she was particularly helpful

As a ski industry pro 15+ years and international skier - I have NEVER been treated so poorly w the…read moremost rude experience in my lifetime of skiing. I went in to look at boots and asked about a pro discount - the older man did not know. He proceeded to continue talking to another man, skipped me over to help a woman about socks then skipped me over AGAIN to help a "walk-in". I went to ask if there was another person help me and he walked over and said it's by appnt only!!! Meanwhile he helped two other "walk-ins" after my turn. Done - there are plenty of amazing options in Utah. They just LOST a great customer that has spent a lot of money at Gorsuch.

Very good experience. I had a warrantee issue with Smith Goggles…read more The young lady that assisted (Beyulah) helped navigated the process expeditiously and with a dose of courtesy. I was able to ski using my replacement same day. Previous purchase experiences have been positive as well.