Terrible customer service and communication. I communicated with Rick by setting up the appointment. I told him my priority was to have my baseboards and blinds cleaned. I also told him I had stickers on the vinyl floors which needed to be scraped off. The workers arrived on time and another man named Victor guided the two ladies around my house as I explained everything. I walked them through the order I wanted things done. I took my finger and showed them the dirt on the baseboards and the sticky stains on my vinyl. I emphasized they would have to apply pressure/elbow grease to get it off. I emphasized that I had already swept, but since I am pregnant I was paying them to focus on the areas that are hard for me to get to. To make a long story short, the two ladies did not listen to a word I said. They wanted to do everything their way. I had to beg them about 10 times to finish the priority work first and then if there was time they could do other things. The very first thing they started doing was dusting my entertainment center and vacuuming. They wanted to work side by side in the same bedroom. I asked if one could start and the front entrance and the other upstairs and they would not listen. They told me no, they wanted to do it their way despite my request as a customer. Rick told me I had two hours, so I wanted the trouble areas to be completed first. In several areas they did not complete the baseboard, I had to go behind them and ask them to finish the job. They would not move furniture or even ask my husband. Even though we tried to pull out the furniture they did not make an attempt to go behind the bed or the couch. The worst part was the mopping. I am 6 mo. pregnant but had to get on my hands and knees and take a scour pad and show them how to scrub sticky stains from food and juice my daughter spelled. Despite showing them they just rolled their eyes and argued with me telling me don't worry we do this all the time. Well, the proof is in the pudding. If they were good cleaners, why do I still have dirt on my baseboards. I will have to break out my clorox and get into the grooves and clean it myself because there is still dirt. If I could have done this myself I would not have had to pay someone. I spent so much energy arguing with them, it was not worth it. I paid them $85, but there were better deals on groupon. The $85 did not include bathrooms so I have to go back and clean 3 bathrooms. When the 2nd hour of time was approaching they were cleaning inside the microwave and trying to take out my trash. Rick told me they would not clean inside the appliances. I was worried they would try to charge me more if I went beyond the two hours so I told them we should stick to the two hours. I never met the owner in person and I don't know anything about the company, so I wanted to make sure I didn't get ripped off. I told them they didn't need to do microwave. I was more concerned about blinds, baseboard and sticky floors, but they refused to do an effective job on the areas I asked them to. Sorry I wasted my money and ruined my day with people who had attitudes and refused to listen to what the customer wants. Also about 10 min after the cleaners showed up, I called Rick about 6 times and text message but he did not answer at all. I was very close to sending the workers home and paying for the small portion of time..it would have saved me a lot of frustration. read more
