They will come in for a move in clean, make a bigger mess than they had to clean in the first…read moreplace, leave a cockroach waiting for you, counters sticks, walls not done, and to top it all off they will charge you for "extra time" for what looks like could have been in all of about 30 minutes for one person. 3 people taking over 2 hours to clean a relatively small home and to do such a poor job of it is completely unacceptable. If you value your money and don't want to come home after a "move in clean" and clean more because they didn't do an adequate job go with another company.

I have deeply appreciated this company and their small, consistent, house-cleaning teams. The…read moreoffice is always responsive and flexible. I like getting to know the people cleaning my house and establishing a relationship - BUT it's also important to me that there's a larger, established company that's insured and standing behind its people's work. Carpe Diem's teams have helped bring me peace of mind

So Very pleased that Lucie and her team were able to accommodate a last-minute cleaning for a large…read moremove in and move out. The ladies who arrived we're on time, worked diligently, and without interruption. I cannot say enough about how pleased I am with my first time using this company. I can assure you this will be my first call next time I need this kind of work done again!

We signed up for a monthly cleaning service from Lucie's. They came to our house twice and did an…read moreok job cleaning, nothing particularly good or bad compared to other cleaning services we've used. My fiance and I are on the "goth" side and very nerdy and decorate our house with lots of little rocks and things we buy at oddity expos and books and decorations from all different religions and mythologies. We're not religious ourselves, but we have a sort of witchy "every day is Halloween" aesthetic. The first time they came out they dropped and broke a geode slice that was on a shelf. We didn't find out until later when we got a text from the office manager about it. It would have been nice if they had let us know while they were here. We had told them up front to not bother with dusting all of the little trinkets and items we have on shelves because there's a lot and some of them are fragile. They offered to discount our bill the amount the geode cost, but then they apparently forgot and didn't do that. The second time they sent out a completely different cleaning crew so we had to show them around the house all over again and explain where everything was. They cleaned and left, again did an ok job, nothing particularly good or bad. Then we got an email saying that they wouldn't be back to clean for us. The reason they gave was that their cleaners are all Catholic or Christian and felt uncomfortable in our home. I wish their website said up front that they discriminate and we would have chosen a different business in the first place.

Booked Universal through Thumbtack and was very excited about getting my house cleaned, as we've…read morejust had a baby and our upkeep was slacking. Too bad they never showed up, never called and had no record of the appointment we made a week in advance. When my husband spoke to their offices they were apologetic and promised to come out on Saturday at a reduced rate. The problem? They never showed up on Saturday either. We sat around two days in a row waiting for a crew that never showed. Not sure what the problem was but ditching a client like a bad date is very unprofessional. Update: after not showing twice, they finally sent a crew...FROM CHARLOTTE. They took almost 3 hours to get here and did an okay job.

My experience, in total, with Universal Cleaning Services exceeded my every expectation. The entire…read moreexperience felt like a friend/sister was helping me to move into my new home. From the detailed intake to fully understand my needs, through the thorough and meticulous deep cleaning I received; I am now a lifelong customer. The cleaning women worked fastidiously and meticulously and were able to accommodate my chemical sensitivity needs, all without "additional nebulous surcharges." The girls were easy to communicate with and had pleasant demeanors...I didn't feel uneasy leaving my home while they worked....I usually don't do that. There was no "deodorizer or chemical or bleach smell" left behind. Just a well cleaned home. Also they were able to accommodate my tight time schedule. Marlena,the owner, re-arranged the workflow schedule in order to give me a nice full day allocated to my needs. This was a bonus as I didn't feel "squeezed in" or rushed. Jen

Kristina is great! She really helped me and made sure I was taken care of personally. I think that…read moreshows someone that really cares about her business and wants her customers to be happy. Discussed various options with me and made sure I was good before leaving.

Good cleaning job at a reasonable price. Price of services is comparable and a little more…read moreaffordable than other cleaning services that I looked at. They are easy to schedule with and contact. We were able to easily schedule a move in cleaning on short notice (only a couple days) and at our desired time. Each of the employees I interacted with were friendly. We scheduled a move in cleaning before moving into the house. Two employees arrived at our house to clean. They came early (15-20 min early) so I was not at the house yet. I believe they waited in the car until I arrived. Cost of move in package: $260 (50% paid before cleaning). Here is the list of items (that they emailed) that the move in/out package includes with my review of each service: *  Dusting: All General Surfaces - good *  Vacuuming: All Floors, Carpet, And Area Rugs - good, some areas and corners were missed within reason and understandable * Sweeping: All Hardwood Floors - unsure, I believe they mainly vacuumed and mopped the hardwood * Mopping: All Hardwood, Tile, & Vinyl Flooring - very good * Standard Polished Bathrooms: Bathtubs, Toilets, Sinks, and Mirrors - excellent, they spent a lot of time scrubbing the sinks, bathtub, and toilets *  Polished Bedrooms: Dusting, Vacuuming and Sanitizing Surfaces - good * Polished Living Room: Dusting, Vacuuming and Sanitizing Surfaces - good * Polished Dining Room: Dusting, Vacuuming and Sanitizing Surfaces - good * Polished Kitchen: Surfaces Whipped Down and Floor Polishing - good, I thought they mentioned vacuuming out the cabinets, however, the kitchen cabinets were not vacuumed/cleaned since we found broken glass, crumbs, and cobwebs * Kitchen Appliances (Inside and Out) - excellent job cleaning the oven and refrigerator, a stain was left on our floor after the oven cleaning. They did offer to come back to try and remove it. We did not feel comfortable with this as it likely will remove the finish from our flooring. I would recommend that they lay something on the floor underneath the oven door as they clean it in order to protect the floor * Window Treatments (Inside Only) - good * Carpet Freshening Services (Linen Fresh Scent) - not applicable * Blind Treatment - excellent, they hand wiped our shutters * Baseboards and Crown Molding - excellent, they wiped down the base boards * Ceiling Fans and Light Fixtures - unsure, difficult to tell and our ceiling fans are too high to check * Air Vents (Dusted and Sanitized) - good * COVID SANITIZING : Door Knobs, light switch and anti-bacterial spray Prior to their arrival, we added to the service a deep clean of the tile in our shower, an extra $25. They needed an additional cleaner from their office to effectively complete this additional service. They do not typically carry this with them so one employee needed to return to the office to get it while the other employee continued to cleaned. They certainly deep cleaned the shower and cleaned the tile. The specific part we wanted cleaned was unable to be removed. They certainly tried and we did to. They spent about 4.5 - 5 hrs at the house. We do not plan on needing cleaning services moving forward. Due to the amount of cleaning needed before we moved in, we are glad we scheduled the move in cleaning with A Touch of Luxury.

Look no further for your house cleaning team. Maid in Raleigh offers service that cannot be…read morerivaled. They make beds, sweep, vacuum, dust, do dishes, and scrub bathrooms until it sparkles. I originally bought a Groupon for 6 cleanings and have since signed on full time with them. Not only are they attentive to details, they ask about focus areas per visit to be sure you are satisfied when they leave. I have one dog and 3 cats but they have never charged an extra pet fee. The house is usually spotless and smells wonderful by the time they leave. Houses over 3000 sq ft. will cost extra, but it's definitely worth it.

*DO NOT USE THIS CLEANING SERVICE UNDER ANY SURCUMSTANCE*…read moreThe first cleaning was supposed to be a deep clean and looked almost identical to the photos I've attached to this review which are from the second (and final) cleaning. I have security cameras throughout my house and decided to watch what they did after coming home to the house looking exactly as I left it. They were in my house for a total of 45 MINUTES and it's a 2 story 3 bed 3 bath home. They didn't vacuum the big living room rug, never moved any chairs or barstools but instead vacuumed around it. Absolutely zero dusting, didn't move anything on any surface to clean but instead cleaned around it. I have had some bad cleaning services before but omg this was by far the worst. I am now using Go 2 Girls and highly recommend. TLDR: if you want to pay $160 for someone to wipe your counters off with a dry rag then these clowns are for you! **UPDATE** I reached out after they left our house explaining the terrible job they did as well as providing supporting photos. They stopped responding to me and I still do not have my money back. BEWARE

I do not recommend this cleaning company. They were quick to respond and had quick availability…read morehowever that's where the satisfaction ended. I needed a move out/in clean and they arrived at 5pm and were done in 2 1/2 hours. It was 2 adults and 2 children. It was a decent size home 3br/2bath and was left very dirty from previous tenant. I expected so much more. I contacted them the next day after I was able to go check out the home and expressed my disappointment. I was only offered a 50% refund. I finally accepted but but wanted to share the experience so others don't get in the same situation. Be aware that if you hire this company to make a full walkthrough prior to payment. I wasn't able to because they said I couldn't walk on the floor for an hour. I have attached photos of what they referred to as a clean home. I wish them the best and hope they do a better job for others.

Excellent service! I inquired about cleaning our house the day before I needed it cleaned. They…read moreresponded right away. Prompt service and friendly people!

Fantastic group! They arrived on time, very professional, went beyond what any other carpet…read morecleaners I have used before would do. And the price was reasonable. They are definitely my go-to cleaners!

Julie and her team are always punctual. They go above and beyond and always have a great attitude…read more 100% satisfied after 4 cleanings.

Since moving here 3 years ago, I've tried a number of housecleaning services. Lara Maids is by far…read morethe best! The business is easy to work with, their charges are reasonable, and they were able to schedule a cleaning right away. The cleaners came, they worked steadily and cleaned my house until it shone! They were respectful of how I wanted things done and asked questions as needed. They were pleasant and quiet and worked hard. I am so happy to have found Lara Maids! Thank you!!

I cannot sing enough praises for L & Y. My house is so perfectly spotless every time they clean. I…read morewant to cry tears of joy every time. I tell anyone who will listen that if you need housekeepers this is the only way to go. They are professional and polite. Thank you L & Y for all you do. Don't sleep on them you'll regret it!!