I visited this Sunglass Hut today excited to purchase the new Starfire Kylie Edition AI glasses and…read moreeven brought my new Insta360 camera to document the experience. Almost immediately, an employee told me I wasn't allowed to record inside the store. I looked around and didn't see any signs stating that recording or photography was prohibited. When I asked about it, I was told it was a corporate policy, but no further explanation was provided. Unfortunately, instead of helping me with the glasses I came to buy, the conversation shifted to unrelated rhetorical questions that left me feeling uncomfortable and discouraged from shopping there. I completely respect that stores can have policies regarding recording. However, if that's the case, those policies should be clearly posted and explained professionally. Most importantly, customers who come in ready to make a purchase should feel welcomed and assisted--not leave without buying anything because of the interaction. I hope management reviews this experience and provides better customer service training moving forward.

Very disappointing experience. Wanted to purchase a pair of sunglasses from a specific employee I…read morespoke with earlier, I had the sunglasses in hand and was waiting for her to free up from ringing someone up however a male staff was being very pushy about helping me instead. He then stated he would clean up the sunglasses and package them for me (mind you these were the display sunglasses) I asked if they had a new pair in the back, he immediately answered "no, this is the only pair we have". I just said oh no thank you and walked out.

​I came into Eleven Optical for an eye check-up after many years of not seeing an eye doctor, and I…read morehad an amazing experience. ​The optometrist, Frank, was fantastic. He was helpful, thorough, engaging, and very relatable--plus, we are both USC alums, which was a great bonus! He took his time with the exam and even pointed out an area I should follow up on with my primary care doctor, which I really appreciated. ​The rest of the staff was just as wonderful. They were incredibly patient with me and supportive when it came to explaining my insurance coverage. They also helped me pick out the perfect pair of regular eyeglasses and sunglasses. ​To top it all off, I actually got my prescription lenses the very same day I went in! I will definitely be coming back here for my future eye care needs. Highly recommend!

I highly recommend Eleven Optical. My husband and I have been here multiple times and each…read moreexperience has been positive. The owner of this establishment and the other staff members are kind, friendly, and extremely helpful. Very knowledgeable team as well. The Optometrists working there are also very attentive and skilled. The entire team made me feel listened to and well taken care of. Glasses selection is also very vast and stylish. Also, I was able to pick up my glasses day of each time. This is and will continue to be my go to place!

Kat has helped me pick out the perfect shades! She also went out of her way to clean another pair I…read morehad purchased not to long ago. She was also very patient and took the time to tell me how I looked in each pair. Great customer service.

Called to ask a super easy question 3 minutes before they opened to decide if I was going to make…read morethe drive or not- they picked up and hang up on me repeatedly. I did call back thinking the first time was a mistake and gave them the benefit of doubt. Guess that answers my question on going out of my way to shop there. If you didn't want to help me just don't answer, that would've been more understandable 3 minutes prior to start of business hours.

I've been coming here for nearly a decade. It's convenient, they speak Mandarin Chinese, and…read morethey've been taking my insurance. They do have quite an extensive glasses selection but they always seem too heavy for my nose bridge and prescription. But, it's not their issue after all. They're also really good with phone calls when you have an upcoming appointment or prescription ready.

Easy to call and make appointments. Staff is helpful and optometrists are kind + knowledgeable. I…read moretried going to other optometrists, and wasted lots of time and money (I couldn't see well with the prescription glasses prescribed and couldn't drive/read screens, even after getting my prescription + glasses redone). After poor experiences at other clinics, this is the only place I will go to get my eyes checked out and obtain contacts.

Highly recommend. Beat the mall stores by$100 on new RayBans. Nice guy too. Support the local…read morebusinesses!!

Showed up at 6:05 PM and they're closed. Hours state from 11-7 on their yelp, google, and door…read more Update your hours.

been coming here for years love them! The doctor is always such a great vibe. The staff is really…read morekind.

I've been coming here for three years now. Dr Shane Seymour is professional and friendly. The…read moretech that they use for retinal scans and eye pressure tests are the best as they don't require annoying puffs of air or dilation. They also are great with providing me with my prescriptions without pressure on buying their frames; however their opticians were helpful with having me try the low bridge frames they had in stock. If anything, therein is my only suggestion: please consider offering more low bridge frames as this is the only reason we go elsewhere for frames.

Been to this store many times and always a pleasure. Today I only went in with the intention of…read moreinformation gathering and not buying, but still received great assistance and customer service from the staff. Dion was extremely helpful and knowledgeable about the newest glasses in stock and how compatible they were with possible prescription needs as well. Be back soon!

I've been coming to this Oakley since 2022 and I've always had great customer service. Fast forward…read moreto now, I had called the store in 09/17/2026 and spoke to a dude named Jeremy. As I was speaking regarding my sunglasses being delivered there he disrespectfully cut me off while I was speaking and also was rude the wholeeee time. He had a very rude tone, also mid convo he breathe under his breath and said "anyways..." what a character. DO NOT get serviced by this dude smh lol Also, I gave it 2 stars cuz a girl named Yuri was superrrr helpful when I came in and she was able to find the sunglasses the I wanted from another store to be shipped to the Cerritos store. She went out of her way to do that for me, and I def appreciated that. GIVE HER A RAISE!!! If it wasn't for her, I was just gonna put 1 star or even 0 stars lmao But for the dude Jeremy, let him go or he needs to go to a character building class or something

Husband needed new prescription glasses and treated me to some new sunglasses. He was actually the…read moreone to research and find this place as he was looking for an optometrist that provided a large selection of higher end brands. He is very picky about his prescription glasses and this place really had a great variety of brands AND styles. Of note: Chrome Hearts; which not many places in the area carry, Chanel, Cartier, Tom Ford, Gucci and more! Making an appointment was easy and the young woman, Maria, who helped us was so sweet. She was patient while we tried a ton of frames and also very knowledgeable about insurances, lens upgrades and going over restrictions and warranties. It was a quick and painless process. In addition, the business was super clean and sparkly. We look forward to making this a regular spot for our eye care needs.

My family has going to this location for 2 years now. They have a great selection of frames for…read moreadults and children. My family never has a problem finding the right pair. The Dr is great at explaining things tomorrow my daughter. He's really patient with her especially during parts of the exam she doesn't like when they flash bright lights in her eyes. I would recommend this place to anyone looking for an optometrist.

I've been coming here since 2004, and they continue to impress me every time…read more When my frames broke on April 9, I couldn't get through by phone at first--but they quickly followed up via text. After I sent a photo, they scheduled me for April 14. When I arrived, they confirmed my insurance on the spot and replaced my frames right away. Even with a weekend in between, everything was handled smoothly in just five days. Truly grateful for the kind and efficient service!

Jeanette helped us today with ordering prescription glasses and she was amazing! Super helpful,…read morepatient, kind, informative and just a pleasure to interact with. I personally appreciate that as this appointment was for my Mom and she's elderly and needs the extra TLC. Jeanette genuinely cared about what my Mom wanted and needed and provided options and thorough explanations of everything. Thank you, Jeanette!

Friendly and very quick! Came in for a simple screw replacement and it was taken cared of in a…read moresecond. Lots of great options to select from in eyewear and very good prices too. Always recommend Dean's eyewear factory for my eyewear needs ! 10/10

High recommend for all your eye appointments! Super affordable pricing. They even have Hapa Kristin…read moreeye contacts in store!!