I used to come here for my Mom's glasses. Sadly she passed this past September so I will no longer…read moreneed to visit Bree. If you are looking for glassware please make your way here. FYI I never had a problem with homeless people going in this location. The level of service I receive each time I am in town has been above and beyond. Highly recommend. Respectfully Reviewed.

This crew is simply the best as I have a very complex prescription and they handled it with ease…read more Pricing was better than I expected for such a nice boutique Tip: they offer a "locals only" discount for people who work and live in the area (ask about it as it saved me a bunch). Sarah G.

My wife and I ordered multiple items on March 13. We were told it would take two weeks. I…read moresupplied existing frames and ordered new lenses. When they finally got the lenses installed - sometime after two weeks - they had installed completely different lenses than the ones that were ordered. Now, its 6 and 1/2 weeks since the day of our order and still no glasses. It was allegedly "expedited" by the lab... but every day its always the next day that it will be ready. How long does it take to install lenses - obviously, even though they are over a month late, they still are not prioritizing my order and it is still not ready. Its now 47 days.... and counting... maybe it will come tomorrow? My wife also ordered glasses with a specific lense. That was completed sometime after two weeks, but once again it came with a completely different lense than the one that was ordered. The glasses were returned and that pair was finally ready after 6 weeks from the order date. There is something truly wrong when the same store installs incorrect lenses twice on the same order especially when they charge full price on Worth Ave. And then, after they recognize the problem, they have made little attempt to get this fixed on a timely basis. i guess customer service is not a priority for them.

I can't say enough good things about this store and the people who work there. My fiancé and I…read morecan't wait to come to this location every time we're in Palm Beach. Valerie and Lily are incredibly helpful and knowledgeable about the different brands and styles of eyewear they carry and they are also the most friendly people!! You will not be disappointed in their selection, service and professionalism. They're the best!

Great location. Never terribly busy so it's easy to get help finding a couple nice pairs of shades.read more

Went into the store to purchase sunglasses. Found a pair and at the register the girl said she…read morecouldn't find the case. Then I sled about military discount and she stated that she couldn't do it but she couldn't apply other original discount from the store. They "attempted" to call the manager. She said that she couldn't apply it and said that we can go to another store and purchase the glasses. We said fuck it we will get them and after two cases magically appeared. Thank you Samantha and Julisa for the terrible representation. It's safe to say that I'm I need to find a new sunglasses store.

I recently traded in my boat and purchased a new boat from Walker Ford and Tuppens Marine Mr Chris…read moreSprague. The entire transaction was seemless, and #low key/ low pressure. Walker Ford is a very knowledgeable Broker with professional finesse and a true understanding of customer service. He also does a great job at maintaining communication! I will continue to be a boating and fishing customer here; 5 Stars all around....

I ordered what was to me an expensive reel for a fishing trip I have booked…read more For some reason they returned the reel to the sender and I never received it. I have been trying to get ahold of someone to figure out what happened for 3 days and no one has responded. At this point I want to cancel the order and get a refund and buy it form someone who might understand customer service.

One of the worst stores I ever been too. You call corporate and they offer you a gift card.. I was…read moretreated like shit. I would never recommend this place.

Bought my husband a pair of Persols for Christmas. They were defective. Molding misshapen. We just…read moredon't get to the mall often so it was after the 30 day return policy. My mistake that I didn't read carefully. Still less than 60 days, sunglasses were opened but obviously never worn. Had the receipt, box and bag. Leaves a very bad taste in my mouth for Sunglass Hut. Even Amazon would take a return. If something is defective, never worn, used and the retailer will not stand by their product how do they stay in business. Competition in retail is real and I will never make a purchase here. After so many pairs I've purchased,I've never had to return until this. Only chains that I will shop at from now on are ones that will stand by third product. Hasta levista Hut. You lost good customer over this. No fault of Jerod who was very nice and apologetic but he had to stand by his "corporate policy. He did try to adjust them but didn't quite work. They are ok wearable but not perfect. He said he could exchange and give me half of what I paid for them? BOO

I visited the Chanel on Worth avenue in the hopes of buying my first Chanel bag. Not only did I…read morewalk out with one bag.. I walked out with TWO! I had an espresso upon arriving while I shopped. The boutique was immaculate. Jenny was my sales associate and she was absolutely phenomenal. 100 stars. She was so kind, accomodating, and honest every step of the way. She made my first experience one to remember forever! She showed me all of the bags I was looking for, let me place all of my belongings inside, and look at how they looked in the mirror. I then had a wonderful experience at the make up counter with Leticia who essentially made up my entire face while Jenny boxed up my bags. I was given lots of make up samples as well as perfume and mascara samples. Overall, I was quite weary about coming to the Worth avenue location as I had a prior poor experience at another shop on this street. However, my experience was the opposite, it was amazing and I'm so incredibly happy with my purchases! Thank you Jenny, Leticia and Chanel!

Went in just for foundation, and Letitia offered to do my entire face. She is lovely and a talented…read moremakeup artist! Ended up with other items because she was so helpful and did an amazing job. The store is perfection, the service top notch. Will be back!

I bought a pair of Teva sandals online. They looked pretty, but they weren't comfortable, wearing…read morethem in the house hurt my feet and they were actually bloody. I thought I purchased them at the Nordstrom's website and brought them back to Nordstrom's a while ago only to be told that they needed to go to the Outlet. I got busy with life and I'm now here to return them for something that's comfortable to wear. Happily I was given a gift card and left with a new pair of sandals and two dollars

I will say this particular Nordstrom Rack location doesn't set my soul on fire. Initially when the…read morestore opened, it featured a great layout and some spectacular merchandise. I do think one can still score some great deals here but the layout has changed and not for the better. It doesn't have the same vibe it once did. Obviously, it's a step down from Nordstrom but the same level of charm and customer service was offered long ago and I don't see this nowadays. Granted, the majority of cashiers who've assisted me are lovely but it's simply not the same level of customer service as in the past. I'm also not a fan of the hoardersville impulse items near the registers - giving off the Marshalls & TJ Maxx vibes but not the same prices. Love those stores, not hating but it isn't what old school Nordstrom Rack aesthetic offered. If we are junking it down, go ahead and decrease the prices too. On brighter notes, one will save 5% off their purchase if they're a Nordstrom cardholder and online purchases can easily be returned both at the Rack and Nordstrom at the mall.

We went in to get a couple pairs of prescription sunglasses about 10 days. Today we picked them up…read more Because they are Cartier there is a delay which was explained in the beginning. Our new sunglasses are beautiful and fit extremely well. Perfect experience with sensational service.

Just left the store. Needed some TLC on an old pair of prescription sunglasses. Jeffrey was manning…read morethe store and could not have been nicer or more helpful. Have bought glasses from the store before and very happy with the quality and service there.