Myles at Sunglass Hut - Park Meadows was amazing. she demonstrated friendly and professional service.

You should NEVER buy prescription sunglasses from Sunglass Hut - I went in on August 4th to purchase prescription sunglasses in hopes to have them within a few weeks before a big trip I am taking. I ordered the glasses, paid for them, got my measurements done for the frames, and then received a call a few days later saying I needed to come back in to get the frames re-measured by the manager Arie because they weren't sure if they took the measurements correctly the first time. I was told I should have my sunglasses within 2 weeks. She re-measured me and told me she was unable to process a confirmation number or confirmation email for me because of some kind of system issue, so the only proof I had was the $450 Card transaction that was originally processed 8/4. I have called nearly 8 times since ordering just for them to tell me they would have someone call me back with an update, which never happened. I finally got back on the phone with Arie today (8/29) just for her to tell me she couldn't find an order for me and that I need to come back into the store to process a refund. This is the worst customer service experience i've ever received. They never communicated anything with me, they never called me back, they never took any steps to try and make the situation right. I am leaving for my trip tomorrow with no sunglasses, which is the entire reason I purchased them in the first place. I'm extremely disappointed and will never purchase sunglasses from a sunglass hut again. They've lost a good customer who has spent thousands with them throughout the years. Never again. read more

I went right after the mall opened. I was looking for a pair of sunglasses so my optometrist could fit my prescription in the frames. I first walked in and headed over to the Maui Jim and Ray Ban collection. At first I thought why is this blonde girl with wavy hair ignoring me and giving preferential treatment to another customer (who was also female). I hung around a little bit and all of a sudden more sales associates started magically appearing like Coolio's "Fantastic Voyage" video where the people start coming out of the trunk. Just like that they disappeared again. As I was thinking about leaving, the blonde girl came over and greeted me. Wish I got her name cause she was so helpful with her suggestions and what to look for in certain glasses. I left feeling satisfied but with the long wait and the other associates ignoring me, I have to take that into consideration. read more

The lady tried to give me the 2 pair of sunglasses that I wanted right off the display. These were $400 Versace and Gucci sunglasses, no I don't want the goddamn display ones that have been on hundreds of faces and are all bent out of shape. Also when I asked for a new pair, not the display one, the girl rudely said that's just how they do that and I refused to pay for them. What a joke. read more

Amazing service! Was helped by Hadley. Will definitely be coming back. (I recommend this one over the Sunglass Hut downstairs)

There are two Sunglass Hut stores at Park Meadows and you can see them from each other (one upstairs and one downstairs). My husband purchased Ray-Bans at the store upstairs in early 2016 and shortly after, a screw fell out. He went back to get it fixed and the manager, Anthony, put a new larger screw in tightly. Another screw fell out and my husband got it fixed again and then, last month, another screw fell out and an arm of the sunglasses fell off. We went back another time to get them fixed and asked the same manager, Anthony, if he'd be able to get a new pair instead because of the issues he kept having with this pair - especially because we felt like the issue stemmed from him shoving a too-big screw into the sunglasses earlier on and stripping the screw. He said no, that there was no way to tell who put the larger screw in and that the sunglasses were definitely stripped - all we could do was call Ray-Ban and see if they'd give us a new pair. We thought this was a long shot because the issue was caused by employee error, not the manufacturer but he refused to do anything else for us so we left. My husband suggested we stop by the store downstairs on our way out just to see if they had any other ideas and we talked to that manager, Katie. She looked at the sunglasses closer and confirmed they were not stripped and easily put the right size screw in. She also noticed that the arm that fell off was NOT the one with the too-big screw and replaced that screw with the proper one as well. Katie was friendly, super helpful and apologized for Anthony's lack of assistance. I wish I could write another review just for her! Our advice: go see Katie at the downtstairs location! read more

The manager, Katie, fixed an issue with my boyfriend's Ray Ban sunglasses today in a helpful and professional way. His Ray Bans (the pair that originally had a scratch on the lens when I first purchased them off the shelf) had what seemed to be a somewhat faulty arm on the one side after only about 6-7 months of actual wear. My boyfriend did not begin wearing them until after Christmas, so he has only had them a short period of time, and they already appeared to be somewhat defective. We greatly appreciate Katie's help with replacing the the faulty pair. Although we've had a rough go with this location for this specific pair of sunglasses (see prior reviews), Katie has tried her hardest to make it right. I can really appreciate that time, effort, and hard work. Any of my doubts about Katie were erased during this visit because she clearly tried very hard to make the situation right. I appreciate Katie's time and commitment to our issue and how she handled it today. I just want to say thank you to her for her help. However, I'm still not a huge fan of how this whole process has gone down just generally speaking. My experience purchasing from Sunglass Hut has not been pleasant or efficient. I have a great, big, huge issue with the company policy of Sunglass hut to sell the sunglasses and/or frames right off the rack. If you'll read my first review, you can see that my first purchase of ray ban sunglasses from this location actually had a short, deep scratch in the upper portion of one lens. I did not notice this defect until I got them home and saw them in the daylight, and it was frustrating to have to drive all the way back to correct the issue. None of this process has been easy or convenient as a customer. I have previous work experience at an ophthalmologist's office that also sold frames. We NEVER sold frames off the rack that were for customers to try on until the frames were discontinued and it was our very last set. Even then, it was our policy to make sure the customer received the sale price and the knowledge that the frames had been used and worn repeatedly. I don't understand why Sunglass hut does not simply keep 1-2 pairs on the floor for clients to try on, and then when they decide to purchase, pull a brand new pair from whatever stock they have underneath the racks in the cupboards or from the back. I'm sure they have their reasons, but I disagree strongly with this policy, especially because I've worked for another company that had a much better policy that worked effectively in practice. I appreciate all of the hard work Katie has put in to correct the situation. Overall, Katie personally has been great. Sunglass Hut has terrible policies that lead to unnecessary defect in products that are sold to customers thinking they're buying something new. I am unimpressed by Sunglass hut's lack of respect for customer experience and ease. Again, this entire process has been exceptionally painful with several trips back and forth. I appreciate Katie and her time, but I don't have a lot of respect for Sunglass Hut as a company. I do not recommend buying anything from Sunglass Hut-- I certainly won't ever again. Katie has been great, but everything else has been a huge pain. Spend your money either at Ray Ban directly, or at your local eye care provider. They can order almost any frame you pick out, you'd be surprised! That's probably a much better alternative as far as ensuring good quality and non-defective products. read more

There are two sunglass hut in the Park meadows and this is about the upstairs one. We went to buy a sunglass for my birthday and the lady in the upstairs seem to have very BAAAAAADDDD attittude(Not sure if it only towards the brown/black skin). We had a coupon to purchase the sunglass and we had to ask her multiple times to get the coupon code entered into the system. When we realized the size wasnt correct, we went to return it. Again the same attitude..No smile, no greeting, had to ask same questions multiple times to get a response(mostly YES or NO was the only response). Finally we went down to the downstair one and the gentlemen were super friendly and answered all our questions..even helped with an issue of my old sunglass. Never ever ever again to the upstair Sunglass Hut in the Park Meadows Mall. read more

This store is a complete scam. I ordered $250.00 Ray Bans through them on 4/15/22. The box arrived with the wrong style of sunglasses so I took them into the store for a return. The associate, takes them out of the shipping package, bends them in all different directions and cleans them for approx. 5 mins. Then informs me they cannot be returned b/c there is a scratch on them, but he will give me 50% off a new purchase?? These are NOT the glasses that I purchased and the associate either made up a scratch or scratched them themselves since they were taken directly out of the packaging. No refund, no exchange, but they did give me a Customer Care help number to call for a refund. Customer Care does not have access to individual store orders, so they gave me an email form to complete and now I have to wait 5 days for a reply. This is a clear bait and switch store that either pushes the floor model glasses on customers (which are ALL scratched) or give you terrible customer service. I am likely out my $250.00, but would love to save any of you looking from the same experience. This was a horrible example of customer service. read more

Horrible service- went here to return a pair of sunglasses and got treated horribly! Pretty much got ignored the whole time, and was left hanging after my return. I had to ask 'is that all? Everything ok?' Just to confirm my return went through. No eye contact at all, horrible attitude. DO NOT BUY from the sunglass hut read more

I bought these sleek looking Maui Jim's for my birthday. At checkout, the manager told me I can come back to get the $20 off. "Just come back in with the gift card and we'll give you it back". Ok, Super.. What nice customer service I thought to myself. Today I pounce on down the the park meadows mall here is suburbia Denver and head in over to the Sunglass Hut. I described what my story was to the two customer service reps at the register and they suggested I go over and see the bliss lady I was describing at the other store just across the way. I trounce on over there hoping to see the same lady who helped me, but is was another blonde lady. So, I told her my story and she thought I was talking about another manager who would never OK the $20 off. I asked if she could look up my receipt and see who helped me. So she looked up my receipt at this store even though I bought it at the store across the way. I am waiting and waiting and ask her if she can find my info even though I bought the glasses just across the way at the other store. She doesn't answer me at first and hen proceeds to call the other store to get the required information. She tells them when it was purchases from the info I looked up on my credit card (Aug 30) but tells them Aug 6th. I corrected her and said no it's August 30th. She spells my name wrong even though I wrote it on a piece of paper for her, so I correct her on that. The other store finally brings up my info and it is indeed the manager who she thought "would never ok the $20" discount. So, she calls the manager and asks her to ok this transaction. She first tries to input the bday discount card into the system. I'm waiting 10-15 mins for her to do this, but she tells me she can't do it. She then proceeds to tell me that I can wait for a check in the mail from corporate. I ask her how long will that take. She asks me how did I pay for the glasses. I told her by credit card, in which she saw me looks up when I purchased the glasses before. She said I don't know, probably in about a week. I told her I am not leaving without $20. I was told that I would get my money back if I came back with the bday gift card. Now, she says "oh wait there's another way". She reverses the transaction and refunds it back to my credit card. I am thinking well why the heck didn't you do that in he first place??! The simple answer is that you wanted to make your customer wait and wait till nothing can be done. I am not a fool and know when someone is trying to pull a fast one. This rep was horrible, uncooperative, relayed disinformation more then a few times as I has to try to correct her. This treatment is appalling and ridiculous. I want to give the good review to the manager for trying to make my birthday special by giving me the $20 off anyway at the time of purchase. She gave me preferred treatment, acted professional and was a pleasure to do business with. On the other hand, the rep who treated me with no respect today and tried to sabotage my gift card works at the other store across the way. I wish I got her name, but she claims to be the another manager. Please take this seriously. I paid very good money for these glasses and felt like I was doing battle for 30 mins for a mere $20. read more

I went to the downstairs sunglass hut and wow i have never had such bad service. I was exchanging a pair of ray ban sunglasses for something else and when i finally decided on some they told me that their registers weren't working in a very rude way. Then i waited for it to work and asked if they had a new pair of sunglasses not the ones that were already out and she cleans them very aggressively and bends them and they make a weird sound because she bent them to much so i ask for another pair because if i'm going pay a good amount of money i don't want one that she's messed up. She was very rude after that. read more

Stephany helped me find a pair of sunglasses that fit my petite face in less than 5 minutes - I've been looking for a new pair for over a month. Great customer service and a good eye for what looks good on different face sizes/shapes. The Ray Bans that I bought here are also sold at several other stores in the mall but I appreciated her customer service so much that I opted to purchase from this store! Thanks! read more

My girlfriend bought a pair of sunglasses and less than a month later they were broken. When we went back to do the 90 day exchange they no longer had the same pair in stock. They tried calling other stores but ended up having to special order them. Once they were in Tevin called to let us know but we were out of town. When we finally made it back in we were past the free exchange date. Susie was working and helped us out big time. Not only did she track down the sunglasses for us but also called Tevin and got the free exchange for us because of the circumstances. Awesome customer service from both of these employees. Based on the other not so stellar reviews, I would definitely go to Susie or Tevin if you want great service at this location. read more

This is for the downstairs location. I went in to get my glasses cleaned. The dude said he couldn't clean them because they were more than a year old. I was like, WTF? He said it was a new rule because the lenses would pop out. Mind you these are not some fancy designer glasses, but mine are Oakleys, which is owned by Sunglasses Huts parent company. So either he was being lazy or the product they make is not good quality if it can't take a cleaning after it's a year old. read more

2 & 1/2 months after purchasing a pair of Versace sunglasses at Sunglasses Hut at the Park Meadows Mall in Lone Tree, Co., I was putting them away in a specially designed winter ski jacket designed to hold sunglasses and I felt them literally fall apart in my hand! knowing that they were still under the 90 day warranty with Sunglasses Hut, I went to them first to repair them. (It just looked like a screw had broken in half.) They immediately said that they didn't have the tool to repair them and that I should take them to a jewelry repair shop across the way... It was Christmas time and the shop was busy... When I took them back the next day, the jeweler said that since they were under warranty, I should send them back to the manufacturer. My husband went back to Sunglasses Hut and instead of honoring our warranty and exchanging them, he was told we should send them in to Luxottica as well and they would take care of us. After paying $22 in shipping, insurance & a $12.95 fee to Luxxotica, I got an e-mail back saying that I would need to pay an additional $95 for the repair. I asked them to send them back to me immediately, unrepaired. It took them SEVEN weeks and another e-mail to FINALLY mail them back. My advice to you: Make Sunglasses Hut honor their 90 day warranty. Your word needs to be final. Otherwise, get the police involved. They need to stand behind their warranties. read more

On July 30th I bought 2 pairs of sunglasses---at the Cherry Creek store. I was unsure about both pairs but was told I had 30 days to return glasses. The employees in Cherry Creek were helpful and made the experience fun. I ended up finding my own sunglasses, which I thought I lost and after trying them on at home decided to return both pairs. I never even wore either pair ---I put them in a bag in my closet. On August 17th (well within range of return date) I went into the sore. All was fine until I had my return. The young girl behind the register was unfriendly and stated--I need to check to make sure there are no scratches before I return. She spent at least 5 minutes checking every aspect of the first pair and decided they were fine and returned them. I said there is a second pair and she stated "your returning 2 pairs" I said yes and she began to check them. After several minutes she stated there was a small scratch on them "Which I couldn't see and I never wore them" and she wouldn't be able to return them . The two other sales people immediately said we can't take them---barely looking at them---If I would have been aware that my return was based on an opinion of someone behind a counter who if examined VERY closely finds something on the glasses I never would have bought them. Then I was told--we need to make money and the other employee said "You have had them since July" Why does that matter its August and well within store policy. It was so bad she then said "you don't need to make a scene." I was appalled Obviously I don't expect the same treatment as Nordstrom but this was really bad and I felt humiliated. A customer followed me into the mall to ask if I was OK. I am sad that this happened. The employees basically ganged up on me and I was made to feel uncomfortable because I wanted to return an item which was ---within the 30 days and in ORIGINAL condition. I wish I would have read reviews as I am noticing I am not the only customer who has had this experience. read more

I recently received a pair of Ray-Ban sunglasses from a corporate event. The glasses that I received were not the ones that I had ordered. I contacted Ray-Ban and the rep suggested that I take them to a Sunglass Hut which is owned by the same company that owns Ray-Ban, Oakley and most of the other sunglass manufacturers. I didn't have high hopes having no receipt. My skeptism was confirmed when the young sales lady started quoting policy to me. The manager was standing near by and immediately jumped in eager to help me out of my dilemma by offering to exchange the glasses for any pair of the same value. I was surprised that this level of service exists in todays retail environment where service seems to be a lost art and people hide behind the façade of policy instead of going the extra mile to assist customers. She was truly someone who understands the value of EQ. Thanks for being awesome! read more