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    Dimensions In Sight

    5.0 (1 review)
    Closed • 8:00 am - 7:00 pm

    Services - Dimensions In Sight

    Eyewear fitting

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    8 years ago

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    The Bent Lens

    The Bent Lens

    4.9(142 reviews)
    11.3 mi•Lodo, Northwest
    •$$

    I had an awesome experience with Dr. Torrey at The Bent Lens!…read more From the moment I walked in, I felt welcomed by the friendly staff and impressed by the clean, modern office located in a really cool building. Dr. Torrey took the time to thoroughly explain my eye health, discuss preventative care and maintenance, and walk me through my insurance options in a way that was easy to understand. I never felt rushed, and all of my questions were answered with patience and professionalism. It's clear that Dr. Torrey genuinely cares about his patients and takes pride in providing excellent care. I left feeling informed, confident, and well taken care of. I would highly recommend Dr. Torrey and The Bent Lens to anyone looking for a knowledgeable, friendly, and thorough eye doctor.

    Unfortunately, I won't be returning. I did like this little shop, but they didn't ASK me what I…read morewanted and grossly overcharged me. In any type of retail, especially if medically related like your eyesight/vision, customers should be provided all options for any type of lenses and the beauty of being the one paying is that THEY get to decide what to buy and how much they want to spend. That ability was taken away from me here. My prescription is very very minimal. I've had corrective eye surgeries so I don't need much at all. I picked out a pair of frames that I liked and told the person to go ahead and place my order. I had to come back in to get measured and she said they'll call me when the glasses area ready. I didn't realize until pickup that somehow, for this very simple and very minimal prescription that the glasses were $300-$400!! Say, what??? I was like ok... I paid it and I said I'm going to be checking with my insurance because this isn't right. There's no way for what I was getting it should cost me that much. I also asked for a more detail receipt, not just an amount, but give details on what exactly I was charged. Well, what I found out in the emailed detailed documentation that the person who works there who took my order decided for herself that I was going to buy the MOST expensive lenses possible. I am very upset she did that and never ASKED me what I, the person paying, wanted to buy. She never gave me any options. She never explained anything. I mean, that's your job is to lay out and describe to me what my purchase options are. She just went ahead and ordered the most expensive thing on my behalf. I didn't think of it during the purchase process (why isn't she showing & explaining lens options...) because that part is their job #1 and #2, I haven't purchased glasses in a really really long time due to my corrective eye surgeries. I didn't even think of what she was *not* doing correctly. So, I called and has this discussion and I needed some of this money back. No way am I paying almost $400 for glasses that barely have any prescription to them, thus I will barely even need/use. I liked the frames so I wanted to keep them and she offered getting the lenses remade. And I'm feeling like, I don't know that I want to do business with them again. So that wasn't my preference given what just happened, how nothing was explained and I was just charged without my consent. Next I said what if I just return the lenses and she said she would refund me. So, that's what I ended up doing. To me it's really ridiculous that she couldn't refund me the difference for the less expensive lenses and allow me to keep the lenses already manufactured and in the frame. -- THAT would have been the ideal response. -- THAT would have saved losing me as a customer for life. So, now we are just going to fully waste the most expensive, perfectly good lenses, sized only for my frames, and with my own prescription for absolutely nothing? Great. How stupid. She is the one who grossly messed up and she should have allowed me to keep those lenses for her mistake instead of being so wasteful. I'm out.

    Photos
    The Bent Lens - 1st pair of glasses

    1st pair of glasses

    The Bent Lens
    The Bent Lens

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    EyeCare Consultants

    EyeCare Consultants

    3.3(32 reviews)
    1.2 mi
    •$$$
    Certified professionals
    Offers payment plans

    Love this place. Hey are straight to the point honest and truly want to help. They listen to your…read morelifestyle and create the perfect solution to fit your needs. Their eye glasses are expensive but they have trunk shows too. Ask for when those are and mark them on your calendar. I do love that they send a text message when it it time for your next appointment. And for other reminders. Makes it easy and convenient.

    If I could leave zero stars in a review I would. I was referred by my dad who had a good…read moreexperience. The front office was the only saving grace. My old dr of 30years retired and I needed a new place. When I scheduled, and asked if they'd like my records, I was told, "no, we're fine." When I arrived, I felt that I was irritating Dr. Shimonova. When I returned a few weeks later, my glasses were unwearable as the rx was not right. Went back a 2nd time, was told by Dr. Shmonova that "That's what you said you wanted." When they looked at my current glasses, it was found that the 2 scripts were miles apart. She just kept repeating "that's what you wanted." I came back for the remake a few weeks later and they were STILL WRONG! I asked for another Dr. I also brought my medical records with me. Dr. Thompson took time to meet with me and review my records. She made some adjustments. I came back and they were finally correct. It took 3 attempts and almost 3 months to get my glasses. I'm finding someplace new and my dad won't be back either.

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    EyeCare Consultants
    EyeCare Consultants
    EyeCare Consultants

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    Dimensions In Sight - opticians - Updated October 2026

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