In case there is anyone wondering, the Sunglass Hut in Macy's is right at the entrance coming from inside the mall. I didn't end up buying anything while I was there but I learned so much from the employee there. Shawn was very attentive to the needs of both me and my girlfriend and so knowledgeable that he found both of us pairs of glasses we didn't even realize we would love. We came in with the mindset of finding a specific set of glasses for her and left almost 2 hours later wanting a completely different pair after recommendations from Shawn and trying on many pairs. He is a personable person who doesn't pressure you into buying but instead invites you to learn what would work for you. He deserves to get a raise or promotion! read more

Sunglass Hut - Glasses on a display - Sunglasses Near Me - Carlsbad, California

My husband and I went into the store just looking around. Shawn had greeted us right away and asked if we need help. He came and explained the difference between the different glasses. He was very knowledgeable. I would recommend him if you need help on deciding on buying some glasses read more

One star to JESSE for being unprofessional over my pickup order . Screaming over me , saying that I Couldn't get my sunglasses . She literally was out of control . I had to ask her to let me talk someone else. Then , Shawn came and took care of my order . Got in touch with the manager and he could get my order completed . I appreciate Shawn to handle the situation in a professional manner and get my order ready. read more

We bought couple pairs of shades here few weeks ago. The staff were excellent and very helpful. The store is super clean. We came in on Wednesday afternoon the mall is quite empty. We were the only customer in the hut. Good vibes, great service! Go experience yourself!! read more

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I would give them zero stars if it was available. I went in Sunday afternoon and used my return policy (paid $40)to get not only a lesser pair of Oakley Holbrook Sunglasses that weren't polarized and not mirrored. After noticing it I figured I would return them today. I was told they couldn't do anything to help me out and wouldn't return my other glasses. I have been a 20 year customer and I will never use Sunglass Hut ever again! read more

alfanzo was super helpful and made the return process super easy. 5 stars absolutely!

Alberto is terrible . I came to do a return for glasses I got my boyfriend for a gift and he told me they were severely damaged and they were scratched when they weren't even worn . overall I felt like he didn't want to process my return with the slow business that's going on I work retail I know how this works. I will no longer be giving my business to this store because of Alberto read more

I like this store but today SABRINA went above and beyond in customer service. I came in with a pair of glasses that I not purchased from this store. I was very upfront with Sabrina that while I had originally tried on an identical pair several months back, these were not that pair. I was honest that I had purchased the glasses from Amazon, but they fit nothing like the glasses I had tried in store. My intent was to purchase the original sunglasses but sadly they had been discontinued. She didn't have to, but Sabrina took the pair I had brought in and adjusted them to fit my face. She didn't have to. It wasn't her job. However, her kindness and professionalism has won me throughly over to this store. My glasses fit perfect and now Sunglass Hut has a loyal customer. THANK YOU SABRINA! YOU ARE AMAZING! read more

Ryan and Priscilla are so kind and helpful! They spend time to help you find the right glasses and the right fit. They give honest feedback and really bend over backwards to help you find the right glasses for you! Well worth it! Thank you, Sunglass Hut for employing Priscilla and Ryan! Great job! read more

Outstanding, professional and friendly customer service! Lots of inventory to choose from. I love sunglasses and probably own too many but the staff and manager Michelle are so accommodating that is hard not to buy new cool glasses read more

I went in to Sunglass Hut today to get some recommendations and and encountered one of the finest employees her name was Riley dryly she was personally personable and warm and engaged with me as a customer and I told her and I want everyone to know that she took a bad day And truly made it wonderful for me for me I couldn't afford the sunglasses but when I do I'm going back to find her and buy them I don't know if they work on commission But if they do she deserves every cent my compliments to her supervisors and the owner of that store she is a fantastic employee and I can't thank her enough truly for wonderful employee and more than that She's a wonderful person and I really am thankful read more

Just like any other Sunglass Hut with tons of Ray Bans, Oakley's and Ralph. The employee was very nice and wasn't pushy which is great because I hate being pressured. The store is pretty small but they did have a lot of different brands. They even had a clearance section and they had a promotion that if you bought two pair you would get $40 off the second pair. I like this spot and really didn't have a problem at all so I will be back. read more

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If I could leave 0 stars I would. Seems like every manager of every sunglass hut is useless and just a straight up a jack ass. Came in today during Christmas Eve with my dad. Was about to buy my dad a pair of ray bans for 250$+. I told the manager Alberto that I had bought a pair of sunglasses a little over a year ago and a roommates dog had chewed on the glasses pretty much destroying them. Here's the long story short. I bought some ray bans about 2 years ago from the Carlsbad outlet mall. About 3 months after I bought the glasses a roommate of mine dog had got to the glasses that were left on my kitchen table and chewed on the glasses practically destroying a 150$ pair of sunglasses. I bought the pair from the sunglass hut in the Carlsbad outlet mall and I came back in cause sunglass hut has a policy where you buy a pair of glasses and get a 12-13 month repair policy on the glasses where you get a new pair if you report it in time. I told the manager of the Oceanside store today 12/24 on Christmas Eve that the Carlsbad store had moved locations and for some reason didn't have my receipt stored in there system the reason I never got a replacement is because they switched stores and never had the information stored which sounds like a straight up scam to me. I am a busy person and really haven't had the time to dispute about this but since I was in sunglasses hut today trying to buy my dad a pair of sunglasses I inquired on how I can get a replacement. Alberto the Mexican manager told me that he looked my name up and said I still had a warranty and I was told to bring in the glasses and he would replace them. I asked him to make sure he kind of brushed me off in the store cause it felt like he didn't want too deal with me but shit bro that's your job and that's what puts food on your table . I told him I would be back Monday but said fuck it I'm just gonna go home go grab the glasses and come back in . I even brought the douche a gift for honoring my warranty. This manager once I got there checked the serial number and told me it wasn't the same glasses under the warranty I explained the situation to him like 5-10 times and every time after that he said he could offer me a 30% discount on a new pair. I told him look douchbag I don't want a new pair of sunglasses I shouldnt have to buy I should get the honored policy on the pair I bought about a year or two ago I never got use. The guy pretty much said he couldn't do anything for me didn't give me a customer service number when I asked. So I asked for his supervisors contact information to explain the situation. This manager Alberto man you need to have better customer service and you don't know how to deal with difficult situations in the slightest. The guy pretty much said gtfo to me and was no help at all. My dad didn't even want to buy a pair cause he told me the other employees in the store wouldn't stop hassling him to get a pair of sunglasses not to mention the other employees of this store are like totally unapproachable they make you feel super uncomfortable as soon as you walk in. So we just went to the next store over spent 200$+ on hats at lids. Overall the manager at this store is garbage and I think every sunglass hut store manager and employees needs to be retrained on how to deal with customers. I am not always a dick but when I feel like people are talking down to me I'm gonna go the extra mile to call you out. Don't worry Alberto Im gonna speak to your supervisor on how you treated me you should of just done what you said and not wasted my time and gave me a comparable pair of glasses and honored the sunglass policy cause I'm gonna make it my fucking mission in life to make sure someone speaks to your fat ass! I mean it's all about you go things I didn't like being told information that was communicated poorly. If the manager Alberto did his job right and mabye took some runs in the morning the dude might be a happier guy and have a clearer mind so he can deal with difficult situations and communicate the best course of action properly. I am gonna call back Monday and send so many god damn emails to your higher ups that you either will have regretted how you treated or will learn a lesson. read more

Is it time for you to finally buy yourself a pair of really cool, expensive sunglasses? If it is, then this is the place to go! I won't bore you with the very long story of how I got exactly what I wanted at this Sunglass Hut. However I will say that the staff in this place will do whatever it takes to make you a satisifed customer :-) Highly recommended! read more

Worst customer service I have ever experienced. I was told by Nayeli that she was busy and that what I needed was not her priority. I went in to purchase a gift card and was told that they didn't have any. Train your staff how to interact with people. bTw.. she had 2 people in the store..not busy! read more

Just bought a new pair of ray bans from the Sunglass Hut in the Carlsbad Mall, it was my first time buying a real pair of quality sun glasses and I had a great experience! Jessica was extremely helpful, she told me honest opinions of the glasses and helped me pick the right pair. I really liked the pink ray bans but she told me they were not polarized so she helped me find the pair that were similar that were polarized since I decided that was important to me. Jessica made sure I knew how to take care of the glasses, made sure they fit correctly and she checked me out extremely quick and made sure I had a receipt in my email since I always she lose my paper one. Overall I had a wonderful experience and Everyone else in the store was very friendly too! I will for sure be back! read more

Terrible customer service. Had a lens crafters employee break a pair of glasses i got from sunglass hut @ 25% off. Went to this store to get the same pair for the same price all things considered and was told they would not honor the same price. Just spent over $1,000 and have been a customer for life. These employees don't care. The three working today in the mall location are awful. Not helping out a customer must make these three feel special about themselves. Hire better people sunglass hut. read more

I have purchased close to $2000 worth of sunglasses from them. They claim you can come in within first year and pay half to replace if you broke them. I went in, they claim they could not find my purchase (I filled out their registration card 5 times) and wouldnt give me another pair of glasses. I wont ever purchase from them again...suggest you dont either. read more

I Love Michelle & Nancy they are Great!! They helped me find the perfect pair of Sunglasses and they make me feel special. They''re honest, friendly and go above & beyond to make sure that you are satisfied with your selection. It's not just me-they are that way with all their customers. If you need a pair of sunglasses definitely go see them at Macy's, you will be happy that you did. Tell them Ricki sent you!! read more

These glasses are just super cheap glasses. You can Go to Walmart and spend 5$ on the same pair! You can tell they are going to probably break soon OH and when I got home I noticed there were scratches on them. Super annoying. Lady exchanged them for me but acted all rude about it. Never going there again! read more

My mom and I stopped by Sunglass Hut in the Carlsbad Macys to browse at Maui Jim sunglasses. Roxanne helped us and gave top-notch service. She was genuinely happy to help us and there was no pressure to buy. She made it a fun place to shop and I was super impressed with her service. My mom fell in love with Maui Jim Nalani so we got them. The view through Maui Jims is so clear and vibrant. I absolutely recommend Maui Jim and this Sunglass Hut location. Thanks again Roaxanne. You have customers for life! :) ----amanda and debbie read more

I purchased sunglasses from these guys for years. They are cheap and break about once a year. I went to buy another pair and they told me the manufacturer (NYS) has a lifetime warranty. He told me I could take them to their other location as I didn't have the broken glasses on me. The next day I went to the alternate location and was told I was crazy and that there is NO warranty. The women actually called me stupid and drove me off after other customers saw they were not being truthful. Never use these people, they are NOT HONEST! UPDATE----- So, I went back to the original store in the Carlsbad outlet center. The employee there was very apologetic and said they had had issues with the employee at the Carlsbad mall in the past and he will have a talk with the owner about the issue. He immediately exchanged my broken glasses for a new pair. Happier now, but it was a trying experience. read more

Bought from Adriana, great to work with, very friendly and her knowledge exceeded my expectation and she offered a much better deal than other stores I checked. After casual conversation she even thanked me for my service in the Marines which means a lot after 23 yrs! read more

I highly recommend Sunglasses Hut in the Macy's shopping center. I broke my favorite pair of Maui Jims I bought over two years ago I thought I was going to have to buy a new pair! But today I decided to try to see if they could fix. I was pleasantly surprised and excited! Natalia had absolutely no problem not only fixing them but giving me all the Maui Jim contact info as well as telling me about specials they offer on scratched lenses. She literally made my day I haven't been able to wear them for over a year until today . Thank you Natalia for your excellent customer service and bright attitude! I will always purchase my sunglasses there and recommend to anyone who asks! read more

I do not like to frequent Macy's Carlsbad. They have chosen not to remodel. to keep up with the times and continue to hire substandard employees with less than acceptable dress codes (could be what you pay them), and by the way, I am not talking about my Sunglass Hut assistants. The MACY'S employees were substandard, but I can tell you the Sunglass Hut girls were interrupted multiple times to ask where the bathroom was, whereht women's department was, etc, which interrupted my customer service. Thank goodness for the fun, non- assuming customer service that Michelle (Manager) and Perla ( Associate) provided to me when I wanted to purchase some Aviator lenses. I CANNOT thank them enough when I went in the first time and bought Tory Burch glasses, returned, and bought Ray Ban aviator. The girls were friendly and professional. I felt like I may be in a better mall than El CAMINO REAL. Then I woke up. Kind regards read more

I was amazed at the knowledge about sunglasses the staff at Sunglass Hut had. I thought sunglasses are sunglasses, but thanks to Dusty and his staff was shown the difference between polarized and how that will help me see through the ocean glare to notice things at the bottom. There is a neat demo in the store that shows you the difference in the polarization, they also helped to tighten my glasses for the best fit on my face. I was amazed at the service I got from a mall shop and would definitely recommend the Sunglass Hut at the Westfield Mall to everyone! It's California, we need sunglasses, these guys will help you find the best fit, fashion and look for all your sunny days! I'll go back there for my next pair for sure! read more

My daughter accidentally bent my new sunglasses, I went to The Sunglass Hut located in the Carlsbad Mall. Zoë was so friendly & helpful. She took the time to readjust them perfectly for me. Will definitely go back to this location in the future. read more

I happened to pass by the Sunglass Hut inside Macy's yesterday and noticed they had an excellent selection of sunglasses. The sales staff, Nanci and Angel helped me try on several types until I found the perfect pair - Ray Bans. I can't remember when I've had such a fun shopping experience. Nanci and Angel are Fabulous! SO knowledgeable, helpful, professional and FUN! I can't recommend them and Sunglass Hut enough! read more

My husband and I came here today for a new pair of Oakley's. The lady working was very nice and super helpful. I made a comment to him regarding returning his Maui Jims online cause they broke. The lady overheard and stated that they carry the Maui Jim return boxes with the address pre-printed as well as the return sheet inside. We were so happy, she saved us time of searching, printing what we needed and getting a box. She really didn't have to but she did. We realized our movie was started in 10 minutes so didn't get a chance to buy the Oakley's but will return within the next 48 hours! read more

This is by far the worst Sunglass Hut location I've ever been to. If an employee goes on lunch the customer is screwed because they don't have backups and don't care if you have to wait twenty minutes to get some help. They are rude and their policies are unfair to customers. They sold me a pair that was messed up after one wear and wouldn't fix the situation. Will NEVER go back. read more

My husband and I first went in there on 5/30/15. There were signs up that offered 'Buy one pair of Polarized, get $40 off another pair'. My husband really wanted a certain type of Oakley and we were told that that style was discontinued and they no longer carried them. After picking out our 2 sunglasses, Roxanne (the new store manager) told us that that offer had expired. Upon further investigation, we realized that there were 2 different signs up with different offers. The staff was entirely unaware of what the signs said, what promotions were being offered. And the one offer we wanted had expired several months earlier. Fortunately, Roxanne honored the expired offer for us. But, afterwards, my husband found not 1, but 2 pairs of that 'discontinued' pair of Oakleys. So, apparently, the staff doesn't know what they have in stock or what promotions are being offered. The staff then started on working on my glasses to fit them to me. After several minutes and lots of adjustments, it still wasn't right. I was told to just give it time and maybe they'll just stretch to fit me. I gave it over a month and ended up going back in on July 7. Roxanne was working the counter. I explained how my glasses were still uncomfortable and she immediately put them on her face??? She made a few adjustments then put them back on her face, then gave them to me. My right cheekbone is higher than my left and I tried telling her that. She just looked at me like I was stupid, so I let it go. After each adjustment, I would tell her what else needed to be done. Finally, I tried to tell her that I needed the part behind the ears a bit tighter. She said, no you don't. I said they feel like they're going to fall off. She said, you don't need them tighter. Then I told her that the arms were jiggling. She said it was because she tightened them, they were loose. I'm not sure how something jiggles AFTER you tighten it. I told her they weren't loose to begin with. She continued to argue with me about the fact that my arms were or were not loose. Whatever, I just left. They were even worse now and I had spend the whole day at 6 Flags without sunglasses because they were so uncomfortable. So, I took my husband in there with me today. My husband started to explain to Roxanne that it looked like the bend on the arms looked warped. She immediately put them on her face?? My husband explained that we needed them adjusted to fit my face not hers. She said she could tell if they were warped by having them on her face. Again, my husband asks her to please fit them to my face, not hers. Right away, she got really defensive and yelled at him and told him she wasn't talking to him, she was talking to me (which she wasn't. I was letting my husband do the talking for me). So, I tried to tell her that I had explained about my high cheek bone last week and she looked at me like I was stupid. "No I didn't" she snapped. I again tried to tell her that that was what she did the other day only to hear her snap, "No I didn't". She interrupted my husband and I the WHOLE time! We were just trying to explain how my face is different and how this is now our 3rd time in here to get them adjusted and we didn't understand why she kept putting them on her own face. She was extremely rude. She didn't even try to listen to us. What happened to 'The Customer is Always Right'? She has a very pious, defensive attitude and should not be in a place where she deals with customers. She's a poor representation of Sunglass Hut and Macy's. We ended up returning the sunglasses for a full refund only so we wouldn't have to deal with Roxanne anymore. read more

This is the only location that I will ever purchase from because the staff is ridiculously amazing not to mention helpful and accommodating .. They give you excellent service and discounts .. Plz give Michelle and Roxanne a try and you'll walk away looking hot ! read more

I definitely wasn't in the market for new sunglasses. I literally was going to buy make up and I happened to walk by and noticed a great selection. I got approached by Nancy and she definitely is the best. Very kind. Very respectful. We started talking about everything possible. If it wasn't for her kindness and great customer service, I wouldn't have walked out with my new Gucci sunglasses. I definitely recommend this place and definitely recommended Nancy.. definitely giving this place 5 stars. read more

Roxanne store manager at this sunglasses hut was amazing. Had a chip on my glasses and exchanged them for me with no problem, and no hassle. It's a pleasure to do business with a professional. Thanks for all your help and I will definitely buy from again. read more

I love sunglass hut!! I live for eye fashion at sustainable prices for being boujee on a budget and sunglass hut is my hut of choice! A couple weeks ago i bought a pair of raybans and the ear pieces broke and slid both and off the arms freely. I was immediately conceded. I took them back to the sunglass hut and told Natalia about it and she was very friendly, willing, and helpful. She was able to replace my sunglasses no problem, and was deeply concerned for my broken sunnies ): I appreciate her will to work and niche of helping others in a time of need. Will be returning and asking specially for the fun loving, spunky, helpful, perky Natalia!! You rock sunglass hut!!! read more

I just came to pick up a return box for my Maui Jims that this place provides for free. Although I didn't make a purchase I have to say the customer service was genuinely nice. I asked about a pair of sunglasses I was looking for and the employee seemed well informed. Next time I decide to make a purchase on a pair of sunglasses, this is where it's gonna happen. read more

I had a wonderful experience shopping for my sunglasses here. Roxanne took the time to help me find the perfect sunglasses for my skin color and face shape. I absolutely love my new Ray-Ban foldable Wayfarers!! Thanks again Roxanne for making sunglass shopping so fun read more

This is a huge company so I'll review the staff at this store. They are amazing. I remember I used to come to this store before 2013 and it was pretty filthy and unimpressive. Since then, I believe this very pretty brunette girl started managing the store, and not only is she extremely sweet, intelligent and helpful, but the store and her staff are much improved as well. If you need someone to walk you through the different kinds of styles, this is a store you can trust without being worried that your being tricked in to a purchase. read more