Really snappy and rude customer service and somewhat patronizing when making a return. Provided all…read morecredentials on a pair of unused sunglasses all within return policy timeframe.. If you don't like your job quit, don't take it out on me.

WARNING- This store does not honor their own return policy…read more On July 8th, I attempted to return sunglasses I bought from sunglasses hut in Macy's. I bought the sunglasses on June 17. I had the original receipt which states a 30 day return policy. The 30 day return policy is also displayed in multiple places on the counter. The cashier refused the return. She claimed they now had a two week return policy, but was unable to show me any documentation of where this was stated. She later admitted that the return policy was 30 days but that I was close enough to the return date that she wasn't going to accept the return. 6/17-7/8 is 22 days. I'm still a bit shocked by this conversation, I was really discussing with another gainfully employed, articulate adult, the definition of the number 30. One of those "is this real?" moments. The cashier elaborated that she believed that she believed people wear the sunglasses and return them used and unsellable within the return policy window, insinuating that she believes that this is what I was doing. She did not look at the sunglasses I was attempting to return before making this statement. They were, in fact, unused. For this reason I believe she was discriminating based on my appearance. Regardless, even if people do wear the sunglasses and return them with the 30 day window, the company policy is to accept the return within 30 days, so this would be a moot point. I would just go there to try sunglasses on if absolutely necessary, but never purchase from them.

I had a very frustrating experience at the Warby Parker location in Corte Madera. The biggest issue…read morewas the lack of professionalism and accountability from the staff. When I first checked in, I was told the wait would be about 45 minutes. After waiting that entire time, I went back to the counter to check on my appointment. At that point, the employee told me I would need to wait another hour because they were short staffed. The problem was not the staffing shortage -- things happen. The problem was the complete lack of communication or responsibility from the team. No one mentioned that they were significantly behind, no one checked in with waiting customers, and no one offered any realistic expectation of the wait time. In total, I spent about 2.5 to 3 hours waiting around the plaza and ultimately never even got seen to have my glasses repaired. A simple acknowledgment of the situation or a heads-up about the delay would have made a big difference. Instead, it felt like customers' time was not respected at all. Very disappointing experience.

The Montgomery Village location in Santa Rosa is exactly what you want from a modern optical…read moreshop--clean, airy, and bright. It actually makes the process of picking out frames feel less like a medical errand and more like a high-end shopping experience. The service was phenomenal. The staff is attentive without being hovering, which is great because their style selection is constantly rotating. I appreciate that they stay ahead of the curve with their designs; it's not just the same five racks you see everywhere else. I ended up walking away with two very different vibes: * The Oliver: A perfect, slightly narrow rectangular frame that's incredibly wearable for the day-to-day. * The Roosevelt: A bolder, wider frame with a classic keyhole bridge that really stands out. A huge plus is that they take insurance directly (MetLife, UnitedHealthcare, etc.), which makes the checkout process seamless. No annoying reimbursement forms to deal with on your own time. The only downside? The parking. Montgomery Village can be a bit of a maze, and finding a spot near the storefront is a "meh" experience at best. Give yourself an extra five minutes to hunt for a space. Overall, it's easily the best spot in Santa Rosa to update your look without the usual "doctor's office" doldrums.

RE: Overcharge their customers. Great helpful staff who…read moredeserve 6 stars, who unfortunately can't change store prices. My experience: I come to find out the very exact same eyeglasses were TWO HUNDRED DOLLARS Less a few stores down at For Eyes! Same company. Skip Lense crafters and go right to For Eyes!!!

The service here is top notch. The staff are knowledgeable, patient and professional.read more

Recently had an appointment with Dr. Freeman. She was very professional, friendly, and thorough in…read moreher exam. Would definitely recommend her to anyone seeking an optometrist. And a thank you to Cindy for helping me select new frames.

Dr. Freeman is extremely professional. Her staff are as well and very friendly…read more They make the visit very pleasant and I highly recommend her for an exam and glasses if needed. Disregard the August 30th review. I don't think she was talking about the same place. My experience was just great !! Claire

Eileen Fisher: comfortable fit, price tag reflects the quality you are buying. Think "Coastal…read moreGrandma" style of natural fabrics, comfort, neutral colors. Before the pandemic I wore all Black tailored clothing with sky high heels to work every day. Then the pandemic. Career switch. Working from home. No need for uncomfortable "hard" clothes or high heels. I still want to be stylish even if comfort is my motivation. Eileen Fisher outfits is that for me and Nordstrom is where I shop for it because unlike the EF store, at Nordstrom I can also buy bras and shoes in the same trip) Nordstrom has outfitted me through the many chapters of my life starting from my teen years. I continue to enjoy the consistent top tier customer service, wonderfully curated options in store, on site tailoring, and their generous return policy. I used to have a Nordstrom personal shopper. Then I was a member of The Trunk. Now I am considering the option to have Nordstrom brought to my home so I can try and buy things without going to the physical location. Stonestown and downtown SF used to be my primary stores. Now it's Corte Madera. This store is so well stocked, I almost never hear "I can order it online". I enjoy the instant gratification of taking my purchases home with me on the same day. The majority of my wardrobe was purchased at Nordstrom. I am a loyalist. PS: don't sleep on Nordstrom Rack at the Vintage Mall. If you aren't local, Nordstrom Rack online is so great for money saving designer options!

There's something about this store that is a bit extra, in a great way. I've been going to this…read morestore for years, not as my go-to, but usually when I'm in the area. I just feel like the product selection here is better. For instance, the Hokas - what they had on display were actually nice colors, not just those weirdly bright ones, but aesthetically pleasing ones. I also feel that in general, they have a wide variety of selection for all their products. They have a really good shoe selection. Service is excellent too. I was helped pretty quickly without waiting to do a return. I'm really not sure why people aren't happy with this Nordstrom! It really is wonderful!!

It's a rare pleasure these days to meet someone who is expert at fixing something and clearly…read moreenjoys it. So it was a treat to watch Nancy restore my metal eyeglass frame that was expensive when I bought it 40 years ago and priceless today, at least until I stepped on and mangled it. And when she put the glasses back on my face, they fit perfectly - no adjustments needed. I'll be back next time I've got a new prescription or (hopefully not) another repair.

I experienced truly horrible customer service. Glasses way overpriced. Would never return.read more

I ordered three new pairs of eyeglasses and I have never had such an easy time finding attractive…read moreframes! A week later I had an evening event to attend and wanted to wear new eyeglasses even though they were not expected to be ready for several more days. I called to see if there was a remote chance and one pair had arrived. "Scarlet" even waited past Friday closing time to allow me to pick them up! Exceptional service! Thank you Scarlet and LLO!

I had such a great experience! I needed an eye exam and quickly got an appointment. I was seen on…read moretime and was thrilled they offer an exam without needing dilation. Dr. Azmoodeh was so thorough and kind. I was so happy to have my results explained that I could understand. They have an incredible amount of frames to choose from. I had no idea what to choose but I was "gently" guided to the ones that complimented my face best. Really happy experience and I didn't even have to deal with insurance:-)

7/7/2025: Purchasing Yeti Straw Cap--HEADS UP!!!! Less expensive purchasing from REI verses…read moreAmazon! Aside, I have purchased a couple of Pacsafe Backpacks, camping gear, tents, mattress pad, and survival gear which I have religiously used for the past TWENTY-FIVE YEARS and all are in excellent, fully operational condition. Thus, I'm truly satisfied purchasing ALL my hiking/camping/mountain bike riding/survival equipment from REI.

What I like about this store is that it has a lot of gear. But their clothing selection, and…read moreparticularly their shoes and hiking boots, are awful. I bought a pair of hiking boots of some unknown brand and they never broke in, they changed my gait and gave me sciatica, which was extremely painful. I once asked for a pair of running shoes in 8 and a half and the salesperson said, "We don't have them in that size but we have a 9." Why would I buy shoes the wrong size?? The only clothing item I have bought here that I liked were wool socks.

Went into topdrawer to look at their sunglasses, and the associate working was very rude and…read morejudgmental (Sunday April 5th at 11:15am). We were interested in a couple items and he told us to not try the pens (that they have set out notebooks to try on). Immediately felt disrespected; he was not giving any positive attention to help us choose anything out. I was very shocked by this behavior as every associate at other stores are very sweet. Would not recommend this location solely for the salesperson.

Topdrawer is now open at Marin County Mart. It's a smaller location and the selection is a bit…read moresmaller as a result. Topdrawer sells high-quality, mostly Japanese school/office supplies and more. The items are attractively displayed: pens, pencils, reading glasses, keychains, scissors, handkerchiefs, house slippers, socks, backpacks, pouches, greeting cards, photo albums, sunglasses, notebooks, wallets, and more. The items look like they're made to last. Mr. Froyo likes their Japanese (made in Japan) slippers. Topdrawer is owned by a Japanese company, Itoya, maker of school supplies. The style is minimalist but more colorful than MUJI. The merchandise doesn't seem to change much though, and how many pouches and pens does one really need? Service was very friendly. They have an online store and you can earn points on your purchases.