Kind and helpful staff! Helped me with two personal pairs of glasses that needed repair + a…read morebeautiful selection of sunglasses and eyeglasses!

Ryan Soriano was so kind fixing my glasses, I totally recommend this place to either buy glasses of…read morefix them

I had just started wearing glasses within the last six months, so I honestly had no idea what I was…read moredoing when it came to getting lenses -- especially for a pair of smart-ish glasses that can play music and take calls. Luckily, I found Optical Underground, and they made the whole process easy. They knew right away that there is more than one kind of office progressive lens, and when the wrong lenses were sent, they didn't just hand them over and send me on my way. Instead, they told me immediately and ordered the correct replacements. The quality was clearly much better than the cheap online glasses I had started with, and once I realized the original lenses weren't right for me, I found another pair of the same frames and they swapped in the correct lenses without any hassle. The staff was knowledgeable, quick, friendly, professional, and open late, with great prices and high-quality lenses. If you have smart glasses and aren't sure how to get lenses for them, I'd definitely recommend checking them out.

Well came in here cause we found some lens we thought someone lost. Turns out they were just…read moresamples .This place is tucked away on a little alley in the middle of Hayes Valley. Quite a unique operation the family been in the optical business since 1911. It's like a history lesson they have antiques galore which makes it very interesting. Not a boring place at all plus 1/2 priced glasses to boot. Lots of original styles . The staff is super knowledgeable I highly recommend this place.

fey was super helpful adjusting and cleaning a few pairs of my glasses! really appreciate the skill…read moreand the service.

I unfortunately don't remember the representative's name but the guy with blonde hair that helped…read moreme was really great and had excellent customer service skills! I appreciated his knowledge around frames, lenses, shipping, and even support around insurance reimbursement! Those extra steps he took to ensure that I understood when my glasses would come in and even helped connect me with another staff member to repair a previous pair of glasses was above and beyond. 10/10 recommend and I am excited waiting for my new sunnies & eye glasses.

The best sunglasses choice with the most incredible staff. Especially big shoutout to Anahita &…read moreCresh who went above and beyond for me. I would go there again in a heart beat and send my loved ones there. A must visit if you're in SF for a new pair of beautiful shades. Thank you & happy holidays!

bought x2 pairs of ray-bans from them just 1.5 years ago. Today went in ask for some simple…read moreadjustments but the guy in charge seemed very hesitated to help, told my Celine is not from them so due to risk of breakage from adjustment, can not help; 1 of the ray ban pair we purchased from them is not repairable according to him even though we willing take full acknowledgment of possible breakage from any adjustment. Ended up at site for sore eyes 5 min walking from them and got both pair repaired/adjusted in less 1min, FOR FREE. friendly excellent customer service there. Will never buy a single pair from this store again and recommend any potential buyer stay away from them as well. They don't carry anything special neither any special value on their merchandise anyways. Those who do not Stand behind their after sale service should never get repeated business, simple. Our great city is still in decline however this doesn't mean any services should also be in decline as well. (This is my very first yelp 1 star review btw). Thanks for your attention!

In my endless search for the right pair of eyewear, I've never experienced a place quite like Time…read moreFrame. As so many others have mentioned, the collections of Japanese vintage eyewear here are truly special, each carrying its own story and character. What left the deepest impression on me wasn't just the eyewear itself. It was the exceptional hospitality, craftsmanship, and customer care that came with it. Curtis, the owner, deserves special recognition. You can immediately tell the difference when someone genuinely cares about what they do. What could easily be a simple business transaction becomes something much more meaningful. His passion for curation is evident in every interaction, and it naturally extends to the people around him in sincerity. Despite my multiple troubling visits for adjustments, Curtis treated me every time with the same warmth and patience as the first - if not with even greater kindness. That level of care is something I genuinely appreciate and deeply respect. I'm already looking forward to my next visit in the fall. Whether you need a pair or a place for inspiration, I wholeheartedly recommend Time Frame in the Mission as your next stop!

The gentleman there was very welcoming. The shop has many different sections of watches and…read moresunglasses from vintage to modern.

STELLAR service from the start. I made an appointment to see some frames in person because I was…read moreseeking a "forever frame" for my prescription glasses; I was tired of purchasing frames that I just didn't truly enjoy. I found a frame shape on Ahlem's site that was just so unique, I had to try it on. I had no idea that the appointment would be such a bespoke experience, and was not expecting it to be like it did. I was a bit nervous about it, tbh, but the sales associate was reassuring and helpful in finding other frames for me to try on that suited my face shape just so I can experiment with other styles. Luckily the frame that I had my eye on actually suited me in person! It took a couple of weeks, and since I actually live away from SF, I had opted to have them ship it to me instead. Today I received my frames, and could not be happier. It was packaged with care, and still fit exactly as it did when the glasses were molded to my face during my fitting. I'm truly so excited to finally have my "forever frames"! Thank you, Ahlem!

Jason is unfailingly courteous, professional, and knowledgeable. I love their products, and above…read moretheir commitment to their customers. Yes, these frames do not come cheap but they are top of the line. HIGHLY RECOMMENDED.

My partner and I love Dr Jenny at See Saw Seen!…read more Facility: Comfortable, spacious, clean, well lit. Gorgeous showroom selection of their own line of glasses, and they don't pressure you to buy. Location: lovely Hayes Valley with some free street parking and lots of options to eat/shop after Technology: I used to think state of the art equipment didn't matter for a routine eye exam, but it makes for a more comfortable experience, helps establish baseline images, and identify things otherwise easily missed so you can monitor Service: Easy check in and check out process at the front Appointments: Love the ease of scheduling appointments online and easy to get a hold of on the phone. Appointments are on time with plenty of time to ask lots of questions (which is encouraged). Saturday appointments are much appreciated. Dr: Supportive, friendly, calm demeanor, comprehensive and extremely detailed, takes a lot of notes to build a comprehensive file, good at explaining concepts and very patient Emergency: I had a tiny stray piece of velcro fly into my eye and I freaked out about it because I couldn't find the velcro. It was totally fine like she suspected but I super appreciate she squeezed me in same day to calm my nerves.

Dr. Jenny Yuen of See Saw Seen (SSS) and her staff are great. They are hospitable, punctual, and…read morevery communicative with answering questions and having cordial conversations. I loved that she accepted my VSP vision plan and my out-of-pocket costs for contact lens prescription was very reasonable. I also liked that she books Sat appointments. Her diagnostic remote control equipment is state-of-the-art and it made my exam very comfortable and quick. I have never seen as well with contact lenses as I have with her CL prescription and she was very accommodating with my preference for a prescription for inexpensive daily wear 30-day lenses vs more costly daily disposable ones. I really appreciated that. I also love the office's interior design with LEGO models that I'm sure her pediatric patients love and the nice design scientific optical medicine mathematical formula wallpaper. I didn't order eyeglasses from SSS so I am not sure how that service works, but she definitely had a great selection of frames. Overall, SSS has been my favorite optometrist in San Francisco and I will definitely return for an updated prescription. SSS definitely gets a well-deserved 5-stars from me!

Veo Optics Marina has a great selection of frames, and the staff is friendly and professional. I've…read morevisited Veo several times with friends who were looking for new frames, and I've always been impressed by the variety of styles and broad selection. Lorence helped me today, and his customer service was outstanding! He pulled a great selection of glasses for me to try, carefully considering my preferences for color, material, size, and fit. Lorence was attentive, knowledgeable, and honest, offering thoughtful advice about the pros and cons of each style I tried without being pushy. I'm happy with my first purchase and am sure I'll be back for another pair. Highly recommend Veo Optics Marina for their great selection and customer service.

I love getting my eye exam here! They finally got that back of the ice screening test machine and…read moreso if you weren't going because they didn't have one they now do! Also, they have an amazing selection of glasses, and Lawrence is always amazingly helpful. Picking out the absolutely best glasses for your face. They have wonderful warranties as well and other things so definitely check them out and the eye doctor took my insurance, so it also was a reasonable price point for me.

This store is fantastic. They run lots of deals and every time I stop by they have a Buy One Get…read moreOne Half Off (and Meta glasses count). The staff are fantastic and give each individual the attention need. I you are like me you hate shopping. I stopped in one day in March looking for help sorting through the selection and the staff here helped me pick out which frames looked best with my face shape and the use that I was looking for. I wanted something lightweight, that provided coverage but didn't fully cover my face, and that could be worn frequently in San Francisco's ever changing weather. They met every expectation! Plus I got a fantastic pair of glasses for half off! They also have a cleaning kit that is refillable for life which I love refillables, they cut down on single use products. Finally, my glasses were damaged in a freak accident and they repaired them on the spot basically saving me hundreds of dollars and creating even less waste for the landfills because I didn't have to toss them. I will be buying all my glasses agree from now on.

I usually e-commerce things like sunglasses due to the price difference, but an emergency-need (ie,…read morebroken suglasses and a sunny SF day) made me Yelp this place. First, the door was locked and a lone saleswoman opened the door. Kinda strange in that they assume that you will be shoplifting. Once Fort Knox was opened, I knew what I wanted: gradient-brown fade Raybans with the more-solid gold frame. They had it, and it was a fast transaction. The azn gal helping out was cute as a button, and she probably could have sold me the Brooklyn Bridge, hehe. 4-stars...

AMAZING glasses and sunglasses store in Hayes Valley. We walked in to browse and kill some time…read morebased on their attractive window display and left with some amazing sunglasses. The interior design is very good and the entire space feels curated. Garrett Leight is the son of Larry Leight, founder of the luxury eyewear brand Oliver Peoples so the frames are abnormally well designed and mature for a "new brand". GLCO's celebrity clientele includes Brad Pitt, Jeff Bezos, and Selena Gomez. Joni made the experience amazing, quickly and expertly choosing frames that would match our look and personalities all at a pretty quick glance. One of my friends has a hard time finding good looking sunglasses and left with the pair that Joni had chosen for him. We loved Joni's dog who made everything a bit more fun. A nice attention to detail was Joni double checking fit by pulling on tghe frames to see how the ear part latched on and looking at the pupils inside the frames, never had anyone do this at a optometrist before.

The sunglasses are cool but the people who work there are the differentiating factor. They are…read morereally knowledgeable and friendly and they provide a no pressure and fun experience for anybody who walks in.