In store service was amazing - they replaced the lenses and polished the frame on my favorite pair…read moreof reading glasses in no time! Feel like a brand new pair. Ryan was also great with helping me understand the sizes of glasses for my face. Overall 10/10 experience.

This is a great family run business and the folks here are amazing! I went in the other day to get…read moremy glasses re-fit. I didn't buy the glasses there but Ryan was so helpful. He didn't rush, made sure I felt ok before leaving, and even educated me on lenses and how they're made. What a great experience.

OPTICAL UNDERGROUND at 333 Linden Street is in a Little throughway alley in Hayes Valley that…read moreoffers an eclectic and affordable selection of eyewear. You're welcomed on entering the shop and given plenty of room to browse. I did a once over, staff was helpful with questions, Their pricing for prescription lenses is pretty competitive. Apparently quite a few people have their optical eyeglass prescription loaded on their phone. Not so for me. Their frames are unique, fashionably pleasing but can be limited in quantity. So I bought an eyeglass frame that caught my attention and will plan to return to have it fitted with my prescription. Really happy to find a new source for fashion forward eyeglass frames!

I recently had an outstanding customer service experience at Optical Underground. Kiara, in…read moreparticular, provided exceptional attention to detail and went above and beyond to assist me with updating my lenses and glasses. When one of the lenses didn't feel quite right, the owner personally ensured the issue was resolved and promptly replaced the lens. As someone who works in customer service, I know how rare it is to encounter employees who genuinely prioritize customer satisfaction and demonstrate such a high level of care. Kiara exemplifies this commitment, and I am truly impressed. I will absolutely be returning as a loyal customer and highly recommend Optical Underground to anyone seeking quality design, service and genuine professionalism.

fey was super helpful adjusting and cleaning a few pairs of my glasses! really appreciate the skill…read moreand the service.

EDIT: just found out they should have checked my vision insurance to see if i was eligible for…read morecoverage and they did NOT. So i paid full price despite not having to. I'm giving 1.5 stars instead of 1 solely because the in-store staff has always been friendly and helpful. However, Warby Parker's process and structure as well as their customer service have serious flaws that need addressing. I came in to finalize purchasing two pairs of glasses. After trying on a bunch more and completing the purchase then taking the bus home, I realized I hadn't received an order confirmation email. When I called customer service, they confirmed no order existed but somehow had no way to contact the store except by email. How is it possible customer service agents for a brick a primarily mortar store cannot contact those stores for a customer issue?!? Since I needed the glasses urgently for a trip, I paid for an Uber back to the store. The associate had failed to input my email correctly and never verified the order processed--critical errors despite her otherwise helpful service. The manager handled the situation professionally but refused (or claimed she couldn't) offer any discount to compensate for the $35 in Uber costs caused entirely by their mistake. Warby Parker needs to fix these systemic issues: stores should have authority to offer discretionary discounts when their errors cause customers financial harm, and customer service must be able to directly contact stores. I won't be returning.​​​​​​​​​​​​​​​​

Considering the wide array and the stores ability to keep up with latest fashion trends, this may…read morehave been one of my favorite sunglasses spots I've seen yet. If you constantly lose expensive sunglasses and want to start your journey with buying cheap fakes, this is a must see store. Buy 2 get 1 free.

you would think me and my girlfriends were shopping for diamonds as it just has to be the perfect…read morepair. nothing is better than watching my lovelies try on glasses and laughing my ass off. i'm the unfortunate one, i only look good in heart shaped glasses or colored bee eyed frames. so after an hour of fun, pink framed ones it is. i lose glasses, gloves, keys, lipsticks almost weekly, i never buy expensive shades. the prices are superb, ten dollars for one pair, twenty for three. i hope this isn't a pop up shop.

The best sunglasses choice with the most incredible staff. Especially big shoutout to Anahita &…read moreCresh who went above and beyond for me. I would go there again in a heart beat and send my loved ones there. A must visit if you're in SF for a new pair of beautiful shades. Thank you & happy holidays!

bought x2 pairs of ray-bans from them just 1.5 years ago. Today went in ask for some simple…read moreadjustments but the guy in charge seemed very hesitated to help, told my Celine is not from them so due to risk of breakage from adjustment, can not help; 1 of the ray ban pair we purchased from them is not repairable according to him even though we willing take full acknowledgment of possible breakage from any adjustment. Ended up at site for sore eyes 5 min walking from them and got both pair repaired/adjusted in less 1min, FOR FREE. friendly excellent customer service there. Will never buy a single pair from this store again and recommend any potential buyer stay away from them as well. They don't carry anything special neither any special value on their merchandise anyways. Those who do not Stand behind their after sale service should never get repeated business, simple. Our great city is still in decline however this doesn't mean any services should also be in decline as well. (This is my very first yelp 1 star review btw). Thanks for your attention!

The gentleman there was very welcoming. The shop has many different sections of watches and…read moresunglasses from vintage to modern.

Check out the beautiful Kuoe watches in SF at the store Time Frame. They also have awesome glasses…read moreand sunglasses. The owner Curtis is super friendly. Tell him James sent ya :-)

STELLAR service from the start. I made an appointment to see some frames in person because I was…read moreseeking a "forever frame" for my prescription glasses; I was tired of purchasing frames that I just didn't truly enjoy. I found a frame shape on Ahlem's site that was just so unique, I had to try it on. I had no idea that the appointment would be such a bespoke experience, and was not expecting it to be like it did. I was a bit nervous about it, tbh, but the sales associate was reassuring and helpful in finding other frames for me to try on that suited my face shape just so I can experiment with other styles. Luckily the frame that I had my eye on actually suited me in person! It took a couple of weeks, and since I actually live away from SF, I had opted to have them ship it to me instead. Today I received my frames, and could not be happier. It was packaged with care, and still fit exactly as it did when the glasses were molded to my face during my fitting. I'm truly so excited to finally have my "forever frames"! Thank you, Ahlem!

Jason is unfailingly courteous, professional, and knowledgeable. I love their products, and above…read moretheir commitment to their customers. Yes, these frames do not come cheap but they are top of the line. HIGHLY RECOMMENDED.

Such a friendly business! Very well run exam and they have a great selection of affordable framesread more

My partner and I love Dr Jenny at See Saw Seen!…read more Facility: Comfortable, spacious, clean, well lit. Gorgeous showroom selection of their own line of glasses, and they don't pressure you to buy. Location: lovely Hayes Valley with some free street parking and lots of options to eat/shop after Technology: I used to think state of the art equipment didn't matter for a routine eye exam, but it makes for a more comfortable experience, helps establish baseline images, and identify things otherwise easily missed so you can monitor Service: Easy check in and check out process at the front Appointments: Love the ease of scheduling appointments online and easy to get a hold of on the phone. Appointments are on time with plenty of time to ask lots of questions (which is encouraged). Saturday appointments are much appreciated. Dr: Supportive, friendly, calm demeanor, comprehensive and extremely detailed, takes a lot of notes to build a comprehensive file, good at explaining concepts and very patient Emergency: I had a tiny stray piece of velcro fly into my eye and I freaked out about it because I couldn't find the velcro. It was totally fine like she suspected but I super appreciate she squeezed me in same day to calm my nerves.

Veo Optics (Union Street) eyewear selection and customer service are fantastic. I've purchased…read moreeyeglasses and sunglasses there over the years and my experience has been A+ every time. (The Jamestown Eyewear product line in particular has never disappointed!) Whether it's the owner himself or a salesperson (shoutout to Lorence!), they are extremely knowledgeable about eyewear, amazingly attentive, and will go out of their way to ensure you have the best frame and fit for your style and budget. Can't recommend them enough!! Peter

We popped in the store because they said they had free adjustments for eyeglasses and the staff was…read moreso nice and helpful. They made the experience so wonderful and so enjoyable can't wait to come back.

The sunglasses are cool but the people who work there are the differentiating factor. They are…read morereally knowledgeable and friendly and they provide a no pressure and fun experience for anybody who walks in.

Not sure what I like best about Garrett Leight.. the stylish, impeccably made Glasses or the Best…read moreStaff EVER! The customer service is like the way many of us remember it to be- caring and kind and respectful. Once I tried their glasses, it is hard for me to try anywhere else. The staff has a lot of integrity and that makes the value even better. Joni, Adam and Joey are a Trifecta of knowledge. As I get older and more self conscious about needing eye-care, having stylish glasses softens the blow. I don't take a day for granted what a privilege it is to see, and taking care of my eyes is priceless.