This is going to be lengthy but for a very good reason.... Replacing the windows in your house is…read moreno one's favorite purchase. (Until it's done and you see how awesome they are and start asking yourself why didn't we do this sooner?!) I also waited to do this review until at least 4 months after the install to make sure all was ok. 4 months later all is great! Here are the facts and timeline: It took us 3 years to pull the trigger. Reviews are important and when we saw the reviews below + the costs of windows we got nervous... But!!!!! 1- Our visit to their office was exceptional - they took the time with us to show us all the details about the various types of windows 2- Came out and measured 2 times, once in 2021 and again in 2023 when we pulled the trigger :) - AZ has some weird shaped windows and we needed to be sure they could handle ours 3- They are a main supplier for contractors BUT the benefit of that to the rest of us is better, even less than half the pricing of competitors out there while still giving the high quality windows we wanted which made them a lead contender for us 4- We had the opportunity to have them replace a sliding glass door through an earlier job in 2021 that showed us the kind of great work they do, quality and attention to detail in the install 5- 2023- It was finally time b/c our single pane windows were terrible. We called and got our new quote (Matt was a our sales gentleman and he was great and very communicative, got back to us quickly and even hung in there with us patiently as we tried to decide over 2 years!) Quote had gone up due to inflation but not terribly. We were required to pay 50% upfront (yes that's scary) but all window places required that, remaining 50% 4 days before the install 6- Install team- Aaron was AMAZING- as the "Lead Installer" he handled everything that needed to get done with this install- right down to the very difficult rounded entry window that took some finesse to get it right. All installers were kind, respect of our property, completed the job, and took no shortcuts. 7- They fixed all the stucco post install that needed fixing - it was perfect! 8- They do NOT paint after the job so we managed getting a painter post install- not a big deal to us about it that at all I know making the decision to get new windows is hard- it's costly, it effects your home, it can be disruptive- but it's by far the best purchase decision I made in 2023 and already is saving more than half off my electric bill monthly. I would go back to R&K again if I need new work but my windows are done! :) - Thank you to Aarons entire team - you did awesome!

They don't respond when you call them. They were asked 3 times to get back to us with repairs on…read moresome of the locks they sold us and it's been awful trying to get an answer from them.

Great customer service and super professional at this location! Highly recommended! 5 stars!read more

Bonito (helped load) and Staff do a great job! Really helped…read moreme out as we finished a project a day early as they helped me right at closing and after to get me supplies to finish vs having to come back the next day! Lots of choices and fart service!

Very poor service. Also they have a return value on anything buyer BEWARE!!!! This is un-American…read moreand not a true value. Very disappointing that Ace only looks at bottom line. 2 customers lost.

It's been almost 2 yrs since my last review and thought it might be good to update. I've continued…read moreto receive great customer service here by everyone that I come in contact with. The 2 notable ones are Tracy and Dennis. Let me start with Dennis first. They remodeled their store and now the fasteners/nuts/bolts area has been expanded and I love this. Most of the time I come it's because I need some fitting that broke or something with something I have and I don't need 100 of them, just 1 or a few. All the Ace Hardwares are perfect for this and I've never NOT found what I needed. Dennis has helped me most of the time when I come, which isn't too frequent, but maybe a few times a year. He is always very patient. Sometimes it's with a project and he offers suggestions. Thank you, Dennis. Tracy is a newer person for me from the past year. I don't remember why I came in, but he was the person to help me. He's retired from his career and just wanted to still work, but not in a high pressured career. We've had some really great conversations. He is very personable and super, super helpful. I needed to fix my dripping shower faucet and asked him for suggestions. He gave me lots of sound advice, which all of them really helped me. Unfortunately this Ace did not have the parts I needed for my particular showers, but the advice he gave was invaluable and saved me hundreds of dollars. I was able to change out the shower spout, handle, shower heads with new stuff and all by myself. This turned out to be fairly easy, so I thought why not to tackle my master bath, that had similar shower fixtures. The master bath was a little trickier, and took a bit longer, but I was able to change all the shower fixtures minus the drains all by myself without incident and everything is working great. I did this back over 3 months ago and everything still works fantastically. Tracy did advise that replacing the drains was a bit more difficult. He didn't say don't do this, but the thought of having to perhaps replace plumbing and the showers did not appeal to me. So, the drains remained. I also wanted to change out the sink faucet in the first bathroom. He talked about the hard water deposits we have and how to replace the faucet. He showed me a tool, a sink wrench, to help me loosen and get into tight spaces. My husband really was the one that went under the sink to do all this. I am grateful. This was a bit more difficult than we had hoped because whomever installed the prior faucet really glued EVERYTHING down well, which required my husband to use a DeWalt cutting tool to get the parts out. Since the first bathroom turned out well, we also did the Master Baths both faucets - replacing them. Thank you, Tracy, for your guidance and direction in this, for caring enough to be specific to empower me/us to do these repairs to our home and saving hundreds in labor and not needing to call out a plumber to do all this. Both Dennis & Tracy are true assets to this Ace Hardware location. Thank you for caring about your customers and going above and beyond every time. God bless you and the rest of the employees here.

Angel was very helpful! Able to get my flooring matched. Even willing to come to Gilbert on…read moreSaturday and meet me to pick up my order. Prices were reasonable and they have a great selection in stock

From the owner: At Choice Flooring there is no waiting, We offer many variation of colors with over 1 Million sqft…read moreof flooring in stock. All of our flooring is fully waterproof, click installation and pad attached. We pride ourselves on quality and pricing because we go straight to the source. All of our flooring is direct factory purchased so there is no middle man, We sell everything 40% lower than big box brands with absolutely no compromise on quality. Come and see us today!

Great working with the owner, Doug and his crew . Able to retro- fit my broken basketball hoop and…read moremake it brand new . The teenagers will be happy . Thanks Doug and Jill

Totally overpriced. Made a purchase of almost $400 and returned 2 weeks later because I needed some…read moremore of the same material (steel squares tubing). I assumed that they would charge me the same but they wanted roughly 25% more. I passed and found a different metal supplier in Chandler which charged me $257,- instead of the $387 which AZ Metals quoted me. That's a difference of 50%. Total ripoff.

This place advertises helpful experts that can help you with your project. I did not experience…read morethat at all. I got a young kid who couldn't answer most of my questions. I should have left at that point, but believed this place sold quality products. I really have not been pleased with the product they sold me, the Mapei Polyglass Rolled Roofing Solution. It's supposed to be easier, but I found the prep to be much more involved and then the product just doesn't really want to stay down. An expensive lesson to learn.

I've bought several custom windows & doors from this company in the past, the selection is good and…read morethe quality and pricing even better, however the customer service is horrible and if you can get past that it's worth checking out.

Usually have most stuff in stock, the warehouse guys are very quick, very helpful and super nice!…read moreThere are tons of samples and inspirational pamphlets/books for you to take. If you are picking up an order/will call, be sure you show up before 3pm. They are NOT open on the weekends, plan accordingly.

Small place. They have a sample section outside where you can take samples. I got a half ton of…read moreyavapai coral for $26. Most of there decorative rock is around $50 a ton. The guy loading the rock into my truck was very careful. Not a scratch! Will be coming back for more when we do our front yard!

Great prices and customer service. Simple and easy to order, offered delivery right away. The front…read moreoffice was very informative and made choosing the right supply an easy process. Would utilize them again.