Great customer service and super professional at this location! Highly recommended! 5 stars!read more

Bonito (helped load) and Staff do a great job! Really helped…read moreme out as we finished a project a day early as they helped me right at closing and after to get me supplies to finish vs having to come back the next day! Lots of choices and fart service!

This store is incredible! I prioritize patronizing small business, and this is a family franchise…read more Normally it's annoying when sales associates come to you so quickly, but this is a new store for me and I was grateful for the guidance! The store has everything you need - but unlike Home Depot, things are organized intuitively. The options are pared down to things you may actually need if you're looking for the basics - no more wandering aisles like a lost puppy! The prices for the items we purchased were comparable to Home Depot - no markups! And again, the environment is much less intimidating. Extra points because they have a cute lazy shop cat who prefers to be respected LOL

It's been almost 2 yrs since my last review and thought it might be good to update. I've continued…read moreto receive great customer service here by everyone that I come in contact with. The 2 notable ones are Tracy and Dennis. Let me start with Dennis first. They remodeled their store and now the fasteners/nuts/bolts area has been expanded and I love this. Most of the time I come it's because I need some fitting that broke or something with something I have and I don't need 100 of them, just 1 or a few. All the Ace Hardwares are perfect for this and I've never NOT found what I needed. Dennis has helped me most of the time when I come, which isn't too frequent, but maybe a few times a year. He is always very patient. Sometimes it's with a project and he offers suggestions. Thank you, Dennis. Tracy is a newer person for me from the past year. I don't remember why I came in, but he was the person to help me. He's retired from his career and just wanted to still work, but not in a high pressured career. We've had some really great conversations. He is very personable and super, super helpful. I needed to fix my dripping shower faucet and asked him for suggestions. He gave me lots of sound advice, which all of them really helped me. Unfortunately this Ace did not have the parts I needed for my particular showers, but the advice he gave was invaluable and saved me hundreds of dollars. I was able to change out the shower spout, handle, shower heads with new stuff and all by myself. This turned out to be fairly easy, so I thought why not to tackle my master bath, that had similar shower fixtures. The master bath was a little trickier, and took a bit longer, but I was able to change all the shower fixtures minus the drains all by myself without incident and everything is working great. I did this back over 3 months ago and everything still works fantastically. Tracy did advise that replacing the drains was a bit more difficult. He didn't say don't do this, but the thought of having to perhaps replace plumbing and the showers did not appeal to me. So, the drains remained. I also wanted to change out the sink faucet in the first bathroom. He talked about the hard water deposits we have and how to replace the faucet. He showed me a tool, a sink wrench, to help me loosen and get into tight spaces. My husband really was the one that went under the sink to do all this. I am grateful. This was a bit more difficult than we had hoped because whomever installed the prior faucet really glued EVERYTHING down well, which required my husband to use a DeWalt cutting tool to get the parts out. Since the first bathroom turned out well, we also did the Master Baths both faucets - replacing them. Thank you, Tracy, for your guidance and direction in this, for caring enough to be specific to empower me/us to do these repairs to our home and saving hundreds in labor and not needing to call out a plumber to do all this. Both Dennis & Tracy are true assets to this Ace Hardware location. Thank you for caring about your customers and going above and beyond every time. God bless you and the rest of the employees here.

I can't say enough good things about this company and Julio and Scylla. We started our remodel in…read moreDecember and I swear I have been to the Gilbert store at least 10 times. With the entire 2000 sq ft decision hanging in the balance, Julio and Scylla were always welcoming and patient with me. I was so scared of picking the 'wrong' floor and hating it once it was installed so we went through several different choices thinking "this is THE one", only to get cold feet before the big purchase. In my last visit (practically 6 months in), I expressed my frustration to Scylla and she asked me a lot of questions of what I liked or didn't like about our previous choices and was very patient with me looking around for the 100th time, taking samples home, etc. She suggested "Lincoln" and after a few more back and forths, we pulled the trigger and WE COULDN'T BE HAPPIER!!! Our installer did an amazing job and we are so happy with the floor, baseboards and door trim. If anyone wants to see what "Lincoln" looks like in a home, I will gladly be a reference for it, AND for Choice Flooring, Julio and Scylla. These two are great representatives for your company. Thank you for all of your help and patience with me during this process.

Julio and Skyla are the best. We use this place for every project and they never disappointread more

Great working with the owner, Doug and his crew . Able to retro- fit my broken basketball hoop and…read moremake it brand new . The teenagers will be happy . Thanks Doug and Jill

Totally overpriced. Made a purchase of almost $400 and returned 2 weeks later because I needed some…read moremore of the same material (steel squares tubing). I assumed that they would charge me the same but they wanted roughly 25% more. I passed and found a different metal supplier in Chandler which charged me $257,- instead of the $387 which AZ Metals quoted me. That's a difference of 50%. Total ripoff.

This place advertises helpful experts that can help you with your project. I did not experience…read morethat at all. I got a young kid who couldn't answer most of my questions. I should have left at that point, but believed this place sold quality products. I really have not been pleased with the product they sold me, the Mapei Polyglass Rolled Roofing Solution. It's supposed to be easier, but I found the prep to be much more involved and then the product just doesn't really want to stay down. An expensive lesson to learn.

I placed an order online for replacement closet shelf/rod brackets. Picked them up the next…read moremorning. Got home to SanTan/Queen Creek area only to notice one missing. Called and they were kind and sent the missing piece out the next day when they were doing a builders delivery drop in the area. Would use them again.

I've bought several custom windows & doors from this company in the past, the selection is good and…read morethe quality and pricing even better, however the customer service is horrible and if you can get past that it's worth checking out.