This is going to be lengthy but for a very good reason.... Replacing the windows in your house is…read moreno one's favorite purchase. (Until it's done and you see how awesome they are and start asking yourself why didn't we do this sooner?!) I also waited to do this review until at least 4 months after the install to make sure all was ok. 4 months later all is great! Here are the facts and timeline: It took us 3 years to pull the trigger. Reviews are important and when we saw the reviews below + the costs of windows we got nervous... But!!!!! 1- Our visit to their office was exceptional - they took the time with us to show us all the details about the various types of windows 2- Came out and measured 2 times, once in 2021 and again in 2023 when we pulled the trigger :) - AZ has some weird shaped windows and we needed to be sure they could handle ours 3- They are a main supplier for contractors BUT the benefit of that to the rest of us is better, even less than half the pricing of competitors out there while still giving the high quality windows we wanted which made them a lead contender for us 4- We had the opportunity to have them replace a sliding glass door through an earlier job in 2021 that showed us the kind of great work they do, quality and attention to detail in the install 5- 2023- It was finally time b/c our single pane windows were terrible. We called and got our new quote (Matt was a our sales gentleman and he was great and very communicative, got back to us quickly and even hung in there with us patiently as we tried to decide over 2 years!) Quote had gone up due to inflation but not terribly. We were required to pay 50% upfront (yes that's scary) but all window places required that, remaining 50% 4 days before the install 6- Install team- Aaron was AMAZING- as the "Lead Installer" he handled everything that needed to get done with this install- right down to the very difficult rounded entry window that took some finesse to get it right. All installers were kind, respect of our property, completed the job, and took no shortcuts. 7- They fixed all the stucco post install that needed fixing - it was perfect! 8- They do NOT paint after the job so we managed getting a painter post install- not a big deal to us about it that at all I know making the decision to get new windows is hard- it's costly, it effects your home, it can be disruptive- but it's by far the best purchase decision I made in 2023 and already is saving more than half off my electric bill monthly. I would go back to R&K again if I need new work but my windows are done! :) - Thank you to Aarons entire team - you did awesome!

They don't respond when you call them. They were asked 3 times to get back to us with repairs on…read moresome of the locks they sold us and it's been awful trying to get an answer from them.

From the moment Cris showed up at my door with foot covers on, I had a good feeling about him! He…read morewas very polite, kind, and professional, as was his team when they arrived to do the job. Pleasant to talk with. Not only was Cris and his team on time, they were early, which we appreciated. His response time to messages was almost immediate; his work ethic is impeccable. Cris told us about all of their products, as well as loose lay luxury vinyl planks that no one else had even mentioned. Also, they have an actual showroom with regular business hours that we visited - none of the other companies that we spoke to did. His prices were also the best of all of the half dozen quotes we received. My husband and I have already referred Mocean Flooring to several of our friends - we highly recommend them! If we could give more than 5 stars, we definitely would!

Excellent company!…read more Cristian was professional from the start. He was very informative and an expert in his trade. Great experience from start to finish !

Horrible ! they lie & take your money & lie some more worst…read morecontractors ever, don't get fooled like we did , the workers do not have a clue what they are doing extremely bad work check their complaints, it's not good

Updated from 01/01/2025 - someone hacked my account and left a misleading review, had to repost…read more The project took longer than expected, unfortunately when unexpected personal issues arose for the workers. We have to remember we're dealing with people. The issue is we see the purchase as a concrete product and get frustrated when delays or problems occur. Then the staff has to walk a fine line making sure they back up the people doing the physical work. I understand this is labor intensive and takes a skill level. My complaint is I have an expectation when I pay for something and I see it done in phases due to delays, I get frustrated. I would recommend to anyone looking to do a landscape project, make sure you understand weather and personal things cause delays, if you got the flu, then someone in the landscape crew might get ill as well. Some crews are doing multiple jobs at once and your project will be done in phases. Things have to be set up and dry etc. Plan on getting the work done before you expect to use the yard to entertain. The second thing that came up is if you add or change any part of the project you will be charged extra, If you decide after work has started that you wanted your pergola to be on concrete pillars, then the cost will change and I felt it was higher than it should have been. I strongly suggest really going over the plans and making sure you're clear on what is included before finalizing the invoice.

They baited and switched me. I ordered 5 tons of pea gravel.. so you can imagine what size I…read moreexpected Pea size. After scheduling the delivery, they popped off with the rock quarry they buy from no longer made pea gravel that I would have to have 1 inch at no extra cost. I said OK good enough. I'll accept it. What I received was not one inch gravel but charcoal Briquet size.. which didn't cover the area I wanted to cover, because 5 tons of briquette size gravel compared to 5 tons of pea gravel weighs different. Since the large rock was so much heavier, I got my very much less gravel to spread around. When I brought it to their attention, they said they had to call the quarry. After a few days and me asking them what's going on they said that if I had a couple of rocks, throw them out or keep them whatever I decide.. this was not the case. It was majority, large rock.. The worst part is I have Parkinson's and with this ball size rock I now will have to walk on is capable of causing me to fall. They offer no remedy and I would stay far from this business unless you want to be ripped off.

Very professional and reliable! I messaged them in the morning and got my purchase in the next 2…read morehours! By far the best!

Ordered a sliding door from Home depot. It was missing a locking part. They mailed me the part and…read morehad a tech come out to install. It was done in about 30 min from the time he arrived and it's working great. The only downside is, the appointment was about 7 weeks out from when I first called about it.

I called for service to fix a Milgard window that was stuck in a half-open position on April 22,…read more2026 BUT could not get a service appointment until June 19th!! This is implausible! Two months to get a repairman to fix the window?????? Someone needs to explain this to me. However, once Grady & Ricardo arrived, they fixed the window in less that 15 minutes and were on their way. We installed all double pane Milgard Windows throughout our house in 2007. We incorporated Wood Clad windows across the front, plus Milgard Wood Clad French Doors. We're glad that we have a Lifetime Warranty that includes free window repair, but sure would be nice if Milgard was more responsive. If I had to have only waited a week, I would have given them 5 Stars.

Awesome group of people there, always willing to help. Ben is awesome. He always had good pointersread more

Went in for help and to ask some questions and Jim was very thorough and patient in all his answers…read moreand explained to me everything that I needed to do extremely helpful.

Julio and Skyla are the best. We use this place for every project and they never disappointread more

I'm working on an Airbnb I needed to redo the flooring and couldn't be there so they delivered the…read morewhole load to the house. That totally saved me the stress to figure out shipping. They have such good prices, easy to deal with and a clean product. Don't waste your time and money buying from them "big box" stores. They will take care of you!!!