Update2: After the install of the new drawer, it's still not great. It's more wobbly than the exact…read moredrawer underneath, was sent with different brackets than the other drawer and doesn't quite close flush. At this point, we're too worn down to try to do anything else to fix.
Update: After this review was posted, the company acted quickly. A representative personally picked up the damaged drawer, and a replacement was delivered the following day. We appreciate the effort and urgency once the issue was escalated. We were also provided a $25 Starbucks gift card.
**Extremely disappointing experience.**
We initially exchanged emails with the company and were told the cabinets were expected in **3-5 business days**. Based on that timeline and the communication we received, we decided to make the 45 minute drive to their showroom to look at colors in person.
Once we got to the showroom, the same salesman changed the estimate to **5-7 business days**. Even though that was already different from what we were originally told, we still decided to move forward and paid in full on **June 5**.
At the 5-business-day mark, I checked in and was told they were waiting on one base cabinet due to container delays, but that it should arrive "early this week." By midweek, at the 7-business-day mark, I followed up again because I had not heard anything. I was then told they were still waiting and would check for an ETA. From **June 15 through June 23**, the updates continued to be delays and unknown timelines.
When the cabinets were finally ready, our contractors picked them up. They wanted to test/QC everything before leaving, but were assured that the company had video of their own rigorous QC process. In hindsight, we should have insisted -- because what arrived was nowhere near properly quality checked.
These "preassembled" cabinets were anything but. A tower cabinet still had to be fully assembled because they considered that part of "install." Drawers were not sliding properly, cabinets were not closing correctly, they forgot to include one of the skins, no touch-up kit was provided, and one of the drawers for our tower was busted and completely unusable.
Because of the poor assembly and missing/damaged pieces, we had to pay our contractor far beyond a typical cabinet install just to fix issues that should never have left the company in that condition.
Now, more than **30 days after purchasing**, we still do not have a complete cabinet order. The company is unwilling to simply bring us a replacement drawer. Instead, they expect us to take on the time and cost to drive back to them first to drop off the broken drawer before they will even begin working on a replacement. They have only offered to possibly deliver the new drawer "whenever" they have a future delivery in our area, with no confirmed ETA.
At this point, the entire experience has been delays, poor communication, poor quality control, incomplete materials, damaged components, and zero urgency to make things right. We paid in full, paid for assembly, and still ended up with incomplete cabinets and extra contractor costs because of their mistakes.
I would absolutely not recommend this company unless you are prepared to chase updates, absorb delays, pay extra to fix their assembly issues, and handle the legwork yourself when something goes wrong.
