So.....I looked out my window, and saw a dead bird on my patio roof. Figured I would head out…read morethere to bag it up and throw it away. While I was out there, I wasn't paying attention and stepped right in the center of one of my roof tiles. CRACK! While up there, I noticed a couple other tiles had cracks in them, too, so I decided I wanted to replace them. Looked up a few places on the internet and settled on RWC. Drove down there Saturday morning to get my tiles.
I arrived, and parked in the lot. First time there, not knowing what to do, or where to go, I saw a sign on their front door that said "Roof tiles, please see outside customer service" with an arrow pointing to the right. First of all, THANK YOU for that sign. It is straight to the point, and tells you where to go without having to find an employee or wait around or whatever. I started walking around the side to look for "outside customer service" and this guy pulls up right next to me on a golf cart and says, "Hop in buddy". Score! I tell him what I'm looking for and he drives me to the area to find my tiles. (Side note....this place is HUGE! Like 2 city blocks big, probably) We looked at a few and tried to match them up, but they weren't an exact fit. Right away, after looking in 2 different places, he knew exactly where to go, next. We found a couple of pallets of the exact tiles that I needed! He grabbed my tiles (6 of them), put them in the back of the golf cart and drove me back to my car. I unloaded the tiles into my trunk, he wrote up a ticket and I took it inside to pay.
Once inside, there was one guy helping someone else so I stood in line. Not less than 30 seconds later, a lady got up from her desk and approached the counter to help me. She could have just sat there and waited for the one cashier/employee to finish helping the one customer and take me next, but she took the initiative to get up and help me out. I handed her my slip, paid her my money, and was on my way. The whole process of getting out of my car to getting my tiles, and back in my car was maybe 15 minutes...maybe! It was extremely quick and efficient!
Between the guy who took me on the golf cart, to the front desk help, this was seriously the best customer service I have received IN A LONG TIME from ANYWHERE! If I ever need to get any kind of roofing or tile supplies, this is the spot that I will return to. They have an infinite selection (the golf cart guy told me that they have some tiles from way back in the 40s and 50s. If you need any kind of tile, I bet they have it here!) of items, and the prices were fair ($8.98 per roof tile...not sure if that is a good price or not, but to match an older tile (house built in 2005), to exact specifics, and have it available without a special order, is worth its weight in gold!). I had a GREAT experience here and was surprised on how quick and easy the whole process was. Didn't get the peoples names that helped me out, but whoever you were, I sincerely thank you! Both of you were awesome and made me weekend! Keep up the GREAT customer service!