Outstanding service and products. Bates got us setup for home security ASAP during the COVID-19…read morecrisis. Everyone on the team was super: Chris in sales, Joseph and Marvin for installation, and Sydney in billing. A+

From the owner: From Orange Park to Jax Beach, and from Hollyford on south to Naval Air Station Jacksonville, there…read moreisn't a business or residence in the Jacksonville area that Bates Security can't protect. We install state-of-the-art burglary systems, access control systems, video surveil­lance systems, and fire detection systems that save lives every day. Even if a system is already installed by another company, we can monitor it as well. If something does trigger an alarm, first responders can be alerted within seconds thanks to our monitoring station.

We recently asked to cancel our contract and was told we were renewed for a 5 year contract and to…read morecancel we will need to pay over $900 - pull payment up to end of contract. Really?? What company can "muscle" you into staying with them. Our first contract with SafeTouch was 2 years, our new upgraded is not living up to the service we were lead to believe we were paying for but that is okay, but we can end by paying lump sum or GET THIS, system can be turned off and we can just continue paying monthly, REALLY??? If we are not satisfied why make us continue to pay you for it???????????? update: Management called and we were able to come to an agreement in cancelling our service. Thank you for working with us.

when the battery goes dead, make sure they tell you how to go get your own and install it next…read moretime. I will get Service to come and do it. I still have not seen the battery from them. I serviced it myself.

Salesman came by. Gave me a quote. Three days later system installed and did exactly what they…read moresaid. A pleasure to do business with. Also very good price. I will do business with them again on my other properties. No doubt

We had a power outage due to a lightning strike on 8/18/22 which caused our alarm system to…read moreconstantly blare. We received no help from Scott Alarm and we stopped the noise by removing the battery. When the power came back on at 2 in the morning, the system blared again. Two police officers came in response to the alarm and assisted us in disconnecting the sound device. While they were in our home, we called Scott Alarm 3 times, each time being told they would connect us to their service department. No one in the service department ever answered, even after we had explained that police officers were in our home trying to assist us with the alarm. Since that time, we have left numerous detailed messages which have never been answered. We are paying for an alarm system that has left us unprotected for 5 days and we are outraged! There seems to be no way to get this company to perform according to our contract with them. We tried to stop payment to them and there was no way to do this. If anyone has a suggestion on how to get relief from this company, please post that as soon as possible.

The best in Jacksonville .Number One We are so thankful.the…read moreguys are so pleasant. They came out to my house .from 1.30 left 3.30 They installed 6 items (fan lights).Great job . They are fast and efficient. Best of all they picked up the phone . Straightforward business

I'll add more photos and videos. Worst experience ive ever had! 1600 plus and this is what im left…read morewith??? scott did it himself too... Its not even smooth surfaces he said they dont do sanding .... i HAVE to retexture my wall myself Fine i get it but the guy who cut holes in our walls 2 yrs ago to instal caneras did a better mudding/fill job than this guy. Ill be going through all camera footage as ive already seen he's hit my wall with our metal ladder too many times to count yesterday and now i get to finish and fix his poor filling job on ALL cut outs in my home MYSELF. Ill post videos if i can when i download them. It was excuse after excuse on MULTIPLE THINGS. Pitiful and yes my husband agrees! I atleast was taught how to use mud fill it and SMOOTH it out . Scott said they only do rough patch no sanding but all other customers are happy with it.... really??? I highly doub it!.... i hope his wife would be happy with this final product in THEIER home if they wer3 just a customer because its not GOOD BUSINESS and now we are telling our neighbors not to use them! Nice guy at 1st til confronted but very very condiscending today and knew he was but so glad i have it on audio from my hall camera. nobody would be happy with this so called fill in the holes and cracks. My husband has severe back problems and dr visits and cant be home 100% of tge time besies im not dumb or new to patchwork as we had to when we sold our old home and yes I A FEMALE DID IT! Needless to say we waited to see if he would do better yesterday or but Today it got worse. This is the "owner" lol thats pitiful and NOT WORTH OVER 1600 when im gonna spend even more to fix it what he shoould have done because noe even holes or screws are fully covered still indents around his cut outs and the filler isnt smooth at all and then texture it again myselfi can do that!! Very very disappointed!!!!.... im glad i have cameras in and outside my home GARAGE INCLUDED These pictures are from the 3 total visits hes made and WE WILL NOT ALLOW A 4TH!!!....sure things work but I mean for 1600 plus no i should not have to do this bull myself. If my husbands back wasn't so messed up and dr appointments and physical therapy and chiropractor he'd be here the whole time every time. I do have a few pictures as well text message wise to show other inconsistent information. His "clean-up " is a joke he got mud all over the picture I has specifically made by an artist of our deceased cat for my husband and the only thing that looks good is my daughters chandelier in her room but we found mud on it too now. Its poor service on the tail end and im WAITING on the desk faceplate that will hopefully be given to me as its already paid for as we paid Scott in full now. Yup gotta wait for drake customer service and blah blah blah. Look we all have real life problems but there are so many in consistency with what he said yesterday and today . I see why only 17 reviews and very little reviews elsewhere now. Its ridiculous! Scott set the price added on more fine I get that BUT if I knew my walls and all the holes would look like this when finished ummmmmm no. There's no way other people can be happy with this type of "rough patchwork " id like to see those pics. So if you have a simple project they might be ok if its more than a light then PAY THE EXTRA $$$ . I really dont care what his responses are as i have proof of poor execution and im not a young dumb woman or anything. I was an army brat im not incapable of doing things. A blind person could have done this patchwork better than he did! No i dont want Scott back in my home EVER. I feel sorry for people who hire him and HOPE they see this and my pictures! Good luck everyone just pay the extra $!!! highly highly do NOT recomend ! I'll add more pictures today!

Great company! Been doing business with Richard for years! He's the best in this town. Affordable,…read morereliable, responsive, integrity. Those are what describe Ossi the best.

Big thanks to AJ and the team at Atlantic Security! I'm happy to have the house finally secured…read more It's a great feeling! I will recommend Atlantic Security to all of my friends and family. Thank you!

I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

Don't do it, worst system ever. Equipment doesn't work, no such thing as customer service helping…read morewith anything. Nothing works, they are charging more than our contract is for but can't tell us why but when you call to try to get them to do anything all they want to do is try to sell you more crap that doesn't work. When you finally agree to pay shipping to get new equipment there to replace there faulty equipment they send wrong replacement equipment and then want you to pay to send it bac k& pay again for the new equipment to be sent again & hope its right. Just horrible!!!

Worst Alarm Monitoring service when it billing and cancellation…read more They try to lock you into long term contracts of 4 years. They increase your bill almost monthly little amounts that add up. They just run you around in circles transferring you to different departments and no one picks up if you want to cancel.

New home and tried testing my home monitored alarm system yesterday for the first time. Set the…read morealarm off and no one called. Police never arrived. Called Vector and the lady said she could see the log where the alarm had gone off, but could offer no reasons or solutions on why we were not called. Better go with a national brand if you really want security and protection. UPDATE: Rep from Vector called and said he would send a tech out to bring the system up to standards. Tech arrived on time and worked diligently to fix system. After reprogramming, all features work now. Would have given 5 stars if it had worked right initially.

I had a low battery alert to my phone for my smoke detector. Called Vector, they came out THE SAME…read moreDAY TO CHANGE IT!! That's what I call SERVICE!! The best I've had in a long while! The tech asked if I was interested in cameras; took a measurement of my WiFi signal; and was able to installation driveway camera WILE HE WAS HERE!! And it wasn't too expensive! Very friendly and knowledgeable! The Vector tech really took care of my system!!

The electrician and manager were both professional and responsive. We would hire again. However,…read morewe would ask about the estimated time for completion when the quote is provided. The tech took longer than what we would have thought. The manager ended up charging us for an extra hour because the tech took so long, which was ok as he compromised on how much extra time was charged. But this was on the tech and the heat, he needed to go slower to be able to work in the heat and he generally seemed to just work at a slower pace. Overall I would hire again, but would request that the tech try to complete in the estimated time to avoid any potential extra charges .

Strada did all the electric work in my new build home. I started having issues with my outlets…read moresparking several months shy of my 2 year home warranty passing. At year 3 my outlet caught on fire. I called the company and they did not offer me any type of help!!!!

This is the local Jacksonville ADT sales center office which assists customers nationwide for their…read moreaccounts. I have been pleased with the majority of my interactions with ADT reps about my residential security system and found them to be courteous and customer focused. ADT continues to be a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. I am pleased that ADT is making security more accessible than ever before, and backed by 24/7 customer support!

I payed for all the equipment so I would not have a contract and still somehow have a contract my…read morefault for not reading everything and trusting they did as I asked. Also name spelled wrong on the contract asked everything I had to call for them to correct it and they couldn't even do that. Had to speak to 3 different people to cancel the contract. Having to give out the same information. Horrible company horrible service would never recommend or use again. Unable to give zero stars.