We had a power outage due to a lightning strike on 8/18/22 which caused our alarm system to…read moreconstantly blare. We received no help from Scott Alarm and we stopped the noise by removing the battery. When the power came back on at 2 in the morning, the system blared again. Two police officers came in response to the alarm and assisted us in disconnecting the sound device. While they were in our home, we called Scott Alarm 3 times, each time being told they would connect us to their service department. No one in the service department ever answered, even after we had explained that police officers were in our home trying to assist us with the alarm. Since that time, we have left numerous detailed messages which have never been answered. We are paying for an alarm system that has left us unprotected for 5 days and we are outraged! There seems to be no way to get this company to perform according to our contract with them. We tried to stop payment to them and there was no way to do this. If anyone has a suggestion on how to get relief from this company, please post that as soon as possible.

Salesman came by. Gave me a quote. Three days later system installed and did exactly what they…read moresaid. A pleasure to do business with. Also very good price. I will do business with them again on my other properties. No doubt

Outstanding service and products. Bates got us setup for home security ASAP during the COVID-19…read morecrisis. Everyone on the team was super: Chris in sales, Joseph and Marvin for installation, and Sydney in billing. A+

From the owner: From Orange Park to Jax Beach, and from Hollyford on south to Naval Air Station Jacksonville, there…read moreisn't a business or residence in the Jacksonville area that Bates Security can't protect. We install state-of-the-art burglary systems, access control systems, video surveil­lance systems, and fire detection systems that save lives every day. Even if a system is already installed by another company, we can monitor it as well. If something does trigger an alarm, first responders can be alerted within seconds thanks to our monitoring station.

Total.Scam! Don't sign up!…read more If you cancel and follow the contract rules they say/ confirm they have canceled your service, stop billing you, confirm cancellation, and even issue refunds. Then 3 years later sell your canceled account to a collection agency who puts collections on your credit. Hoping you will just give up and pay them thousands of dollars ( they are not entitled to) What a nightmare!

Worst Alarm Monitoring service when it billing and cancellation…read more They try to lock you into long term contracts of 4 years. They increase your bill almost monthly little amounts that add up. They just run you around in circles transferring you to different departments and no one picks up if you want to cancel.

I had a low battery alert to my phone for my smoke detector. Called Vector, they came out THE SAME…read moreDAY TO CHANGE IT!! That's what I call SERVICE!! The best I've had in a long while! The tech asked if I was interested in cameras; took a measurement of my WiFi signal; and was able to installation driveway camera WILE HE WAS HERE!! And it wasn't too expensive! Very friendly and knowledgeable! The Vector tech really took care of my system!!

Absolutely horrible. After being a customer for over 18 1/2…read moreyears, we have requested cancellation of our monitoring service. We gave them a chance to offer us a solution to remove the necessary wired phone line. They only offered us an option to pay $200 for a cellular communicator and then significantly INCREASE our monthly monitoring charge plus start again on a 3 year contract. Who would agree to this? 18 1/2 years as a customer isn't enough? To stay as a customer of their monitoring service we would now need to start all over on another 3 year contract. Is that reasonable? So we had to cancel, but Vector will not process it. When we called they said we had to email to cancel. When we emailed, they responded we had to call. What kind of company behaves this way? You can read other customer reviews here on yelp. Vector isn't even responding to these customer issues shown on Yelp. What does that tell you? Is that how a reputable organization behaves? We have now filed a Better Business Bureau complaint to get our billing stopped and the service cancelled. Should this be necessary to cancel a simple monitoring service after being a customer for 18 1/2 years?

I reached out one month ago for a security /smart home project. Robbie reached out with several…read moreideas that were not given to me from other installers. He came out to my home FREE OF CHARGE and told me that he would get back to me with a price . Not only did he come back with a great price he explained to me how things would work and mage me feel very comfortable. I call Robbie now for anything digital or wifi related . He has come to my home several times and fixed things without a hitch. He makes things easy to understand and won't sell you something that you don't need . He is a very very honest human being thank you

From the owner: Hey there! Out-Smart is a consulting and management company that provides solution and installation…read morefor any smart devices at home or office. We offer FREE consultation services via phone or email. We are here to resolve any technical issue your home/office is having. We specialize in smart technology services, surveillance systems, remote smart hands, rack & stack, cabling and troubleshooting. Don’t hesitate to contact us, we are here to leverage the use of latest technologies and fix your technical issues.

Predatory practices and harassment of the elderly…read more I am appalled by ADT's refusal to honor my elderly mother's cancellation requests. She sent a letter in October and called in November, yet reps repeatedly ignored her "no," circling back with sales pitches until she was forced to hang up. It took me stepping in and threatening to record the call in January for them to finally process the request - but only after 45 minutes of bullying. They continued billing her for months after she legally requested a stop. If you value honesty and respect for seniors, stay far away from this company. They don't provide security; they provide harassment.

Worse Company Around!! Pressurized SALES PEOPLE! I was told, "Offer only good for 24 hours. If you…read morechange your mind it will only cost 200.00 to cancel the service" LIES LIES LIES In reality, it will cost you 70% of the remaining contract!! A 3 year contract!! That's actually Thousands of Dollars, not 200.00 I don't have thousands of dollars laying around as I'm disabled and live on a fixed income!! I WOULD NEVER have done this if I wasn't LIED TO!! If the company is so great they would Not Need SALES PEOPLE lieing to PEOPLE!! I'VE BEEN TOTALLY SCAMMED!! Worse Mistake I've made in many years!! DO NOT DO IT!! I wish I hadn't!!!

Buyer beware - we had to move my sister in law to assisted living and sell the house so I canceled…read morethe service. ADT still charged me $276.22 to account for the remainder of time on the contract even though we had no choice. I asked about a complaint department and if you can believe it you have to actually mail a letter to PO Box so you know that will never get answered. Very disappointed and I will never use their services again.

This is the local Jacksonville ADT sales center office which assists customers nationwide for their…read moreaccounts. I have been pleased with the majority of my interactions with ADT reps about my residential security system and found them to be courteous and customer focused. ADT continues to be a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. I am pleased that ADT is making security more accessible than ever before, and backed by 24/7 customer support!