I bought a security system with a lifetime warranty and now that that company is no longer in…read morebusiness Safe Touch will not honor their warranty. I have been a loyal customer for over 20 years and I would have to pay for a new system. I am severing tires with the company that does not believe in customer service nor taking care of their customers. Safe Touch has a low customer raining here on Yelp due to their inability to meet their obligations and take care of their customers.

Based on my many earlier years of encounters using Safe Touch I would have given it at least a 4…read morestar rating. But based on my overall fairly recent experiences with Safe Touch company, prior to when I very recently received assistance from Safe Touch's employee Justin, I would have given S T just 3 stars. However I would if possible definitely want to give more than 5 stars to Justin in the Jacksonville Safe Touch service center. Justin is an extremely helpful and a very patient service representative!! I have had three different issues come up over the past month re: 3 different component failures within my Safe Touch security system. All 3 issues occurred on weekend days when the Tallahassee office is closed during the weekend. I thus called S T's Jacksonville location. In doing so, I was very fortunate to have reached Justin. He was able to guide me through the process that was necessary in order to stop what had been a failed component's weekend long beeping warning sounds :-( . And today Justin very patiently stepped me though the processes that helped to rectify a third system component which had caused my entire security system to completely stop functioning over the weekend. I truly hope Safe Touch's management team fully realizes just how very fortunate S T is to have an exemplary employee such as Justin. He is an extremely helpful, knowledgeable, patient and a very kind S T representative!! If I possibly could, I would certainly want to give him more than just 5 Stars!!! Janice S.

We had a power outage due to a lightning strike on 8/18/22 which caused our alarm system to…read moreconstantly blare. We received no help from Scott Alarm and we stopped the noise by removing the battery. When the power came back on at 2 in the morning, the system blared again. Two police officers came in response to the alarm and assisted us in disconnecting the sound device. While they were in our home, we called Scott Alarm 3 times, each time being told they would connect us to their service department. No one in the service department ever answered, even after we had explained that police officers were in our home trying to assist us with the alarm. Since that time, we have left numerous detailed messages which have never been answered. We are paying for an alarm system that has left us unprotected for 5 days and we are outraged! There seems to be no way to get this company to perform according to our contract with them. We tried to stop payment to them and there was no way to do this. If anyone has a suggestion on how to get relief from this company, please post that as soon as possible.

Buyer beware. Up front sales are awesome. Make you think that you are dealing with local customer…read moreoriented company. Not any where near the truth. They are not local and once you sign the contract are not different than the other national alarm companies. I do not recommend there company at all.

Outstanding service and products. Bates got us setup for home security ASAP during the COVID-19…read morecrisis. Everyone on the team was super: Chris in sales, Joseph and Marvin for installation, and Sydney in billing. A+

From the owner: From Orange Park to Jax Beach, and from Hollyford on south to Naval Air Station Jacksonville, there…read moreisn't a business or residence in the Jacksonville area that Bates Security can't protect. We install state-of-the-art burglary systems, access control systems, video surveil­lance systems, and fire detection systems that save lives every day. Even if a system is already installed by another company, we can monitor it as well. If something does trigger an alarm, first responders can be alerted within seconds thanks to our monitoring station.

Worst Alarm Monitoring service when it billing and cancellation…read more They try to lock you into long term contracts of 4 years. They increase your bill almost monthly little amounts that add up. They just run you around in circles transferring you to different departments and no one picks up if you want to cancel.

Absolutely the worst service in the world!!!!!!!!! Over 8…read morehours on hold/phone time 2 months for repair. never deal with them. AVOID THEM LIKE THE PLAGE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I had a low battery alert to my phone for my smoke detector. Called Vector, they came out THE SAME…read moreDAY TO CHANGE IT!! That's what I call SERVICE!! The best I've had in a long while! The tech asked if I was interested in cameras; took a measurement of my WiFi signal; and was able to installation driveway camera WILE HE WAS HERE!! And it wasn't too expensive! Very friendly and knowledgeable! The Vector tech really took care of my system!!

Absolutely horrible. After being a customer for over 18 1/2…read moreyears, we have requested cancellation of our monitoring service. We gave them a chance to offer us a solution to remove the necessary wired phone line. They only offered us an option to pay $200 for a cellular communicator and then significantly INCREASE our monthly monitoring charge plus start again on a 3 year contract. Who would agree to this? 18 1/2 years as a customer isn't enough? To stay as a customer of their monitoring service we would now need to start all over on another 3 year contract. Is that reasonable? So we had to cancel, but Vector will not process it. When we called they said we had to email to cancel. When we emailed, they responded we had to call. What kind of company behaves this way? You can read other customer reviews here on yelp. Vector isn't even responding to these customer issues shown on Yelp. What does that tell you? Is that how a reputable organization behaves? We have now filed a Better Business Bureau complaint to get our billing stopped and the service cancelled. Should this be necessary to cancel a simple monitoring service after being a customer for 18 1/2 years?

I reached out one month ago for a security /smart home project. Robbie reached out with several…read moreideas that were not given to me from other installers. He came out to my home FREE OF CHARGE and told me that he would get back to me with a price . Not only did he come back with a great price he explained to me how things would work and mage me feel very comfortable. I call Robbie now for anything digital or wifi related . He has come to my home several times and fixed things without a hitch. He makes things easy to understand and won't sell you something that you don't need . He is a very very honest human being thank you

From the owner: Hey there! Out-Smart is a consulting and management company that provides solution and installation…read morefor any smart devices at home or office. We offer FREE consultation services via phone or email. We are here to resolve any technical issue your home/office is having. We specialize in smart technology services, surveillance systems, remote smart hands, rack & stack, cabling and troubleshooting. Don’t hesitate to contact us, we are here to leverage the use of latest technologies and fix your technical issues.

Predatory practices and harassment of the elderly…read more I am appalled by ADT's refusal to honor my elderly mother's cancellation requests. She sent a letter in October and called in November, yet reps repeatedly ignored her "no," circling back with sales pitches until she was forced to hang up. It took me stepping in and threatening to record the call in January for them to finally process the request - but only after 45 minutes of bullying. They continued billing her for months after she legally requested a stop. If you value honesty and respect for seniors, stay far away from this company. They don't provide security; they provide harassment.

Worse Company Around!! Pressurized SALES PEOPLE! I was told, "Offer only good for 24 hours. If you…read morechange your mind it will only cost 200.00 to cancel the service" LIES LIES LIES In reality, it will cost you 70% of the remaining contract!! A 3 year contract!! That's actually Thousands of Dollars, not 200.00 I don't have thousands of dollars laying around as I'm disabled and live on a fixed income!! I WOULD NEVER have done this if I wasn't LIED TO!! If the company is so great they would Not Need SALES PEOPLE lieing to PEOPLE!! I'VE BEEN TOTALLY SCAMMED!! Worse Mistake I've made in many years!! DO NOT DO IT!! I wish I hadn't!!!

This is the local Jacksonville ADT sales center office which assists customers nationwide for their…read moreaccounts. I have been pleased with the majority of my interactions with ADT reps about my residential security system and found them to be courteous and customer focused. ADT continues to be a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. I am pleased that ADT is making security more accessible than ever before, and backed by 24/7 customer support!

I payed for all the equipment so I would not have a contract and still somehow have a contract my…read morefault for not reading everything and trusting they did as I asked. Also name spelled wrong on the contract asked everything I had to call for them to correct it and they couldn't even do that. Had to speak to 3 different people to cancel the contract. Having to give out the same information. Horrible company horrible service would never recommend or use again. Unable to give zero stars.

Great company! Been doing business with Richard for years! He's the best in this town. Affordable,…read morereliable, responsive, integrity. Those are what describe Ossi the best.