We had an emergency plumbing issue with a clogged sewer line. We called Fenwick Home Services as we have done several times over the past. They immediately put us on their schedule within 2 hours Dale our service tech, presented himself very professionally with a courtesy call 15 min before arrival. He estimated the job quickly and we were pleased with the price. To our surprise, he was finished clearing out the line and testing, it thoroughly in just under an hour! When I said thank you, he said, "you are so welcome, I am just a man trying to take care of my family." I am so grateful for his help, as my husband is 78 and tried to do this himself, but wound up in terrible pain from leg cramps. You can trust that the prices are fair, and they will do whatever it takes to solve the issue and keep the customer happy. This job was beneath our 100+ yr old house, why I didn't take pictures. THANK YOU, DALE AND FENWICK HOME SERVICES!! read more

Our water heater died- we knew before our trip out of town and had a different company come give us a quote. We came home and I honestly wanted to cry knowing I didn't have a hot shower after being on airplanes for hours. Lucky for me, John was working the problem and Fenwick was able to come out the very next day! They offered a better hot water tank for the a little lower price compared to a local competitor. Ummm, yes please! Fast and better and less expensive. That's all the checked boxes! Thank you so much for fast and friendly service! read more

Hire anyone, anyone else. Wife is 38 weeks pregnant and I have a 2 year they gave me the run around for 2 days on the repair. Came late in the afternoon and said they couldn't do it anymore because of the storm, went out to call a manager, then drove off. read more

Fenwick and Waychoff Home Services violated my rights protected under TPSA - Telephone Consumer Protection Act (TCPA) - 47 U.S.C. § 227 by sending almost 50 unwanted and unsolicited text messages from 08/25 - 08/26 WITHOUT EXPRESSED PRIOR WRITTEN CONSENT OR PRIOR BUSINESS RELATIONSHIP to my personal cell phone number that has been registered on the National Do Not Call Registry as of 08/06/22. Fenwick and Waychoff Home Services also violated my rights protected under violated my rights protected under the FTSA - Florida Statute § 501.059 in 2026 by sending almost 20 unwanted and unsolicited text messages from 01/26 - 08/26 WITHOUT EXPRESSED PRIOR WRITTEN CONSENT OR PRIOR BUSINESS to my personal cell phone number that has been registered on the Florida Do Not Call Registry as of 01/01/26. Fenwick and Waychoff Home Services ignored my (3) request to stop harassing me with the unwanted and unsolicited text messages WITHOUT EXPRESSED PRIOR WRITTEN CONSENT OR PRIOR BUSINESS RELATIONSHIP, even though I provided them with proof that my phone number is on the Federal and Florida Do Not Call Registries. I hired an attorney to speak on my behalf but Fenwick and Waychoff Home Services lied and told my attorney that I had a prior working relationship them so my attorney dropped my case. I also filed a complaint with the BBB in 03/26, a representative from Horizon Services LLC called and offered me an apology and promised the text messages would stop; a few days later the text messages resumed. A second BBB complaint was filed in 08/26, the Horizon Services representative called again and offered $500 reward and another apology, a slap on the hand for almost 50 violations. The minimum TCPA and FTSA civil penalty for each text message is $500. I received a second reward offer of $5000, and a third and final offer on $20K, a far cry from the total civil penalties due. In order to get my just due, I've be forced to retain a new attorney and file formal complaints with the FCC, FTC, FDACS, and the Florida Attorney General. read more

Quickly came to help when my air conditioner went out on the 4th of July, the fix was a little pricey but it was industry standard for an emergency call and got it fixed quickly and effectively read more

The Technician was wonderful He knew right away a part was defective He replaced the safety cap and cut out a piece of pipe and my AC started working Ty for your service on a Sunday emergency service read more

Fenwick Home Services - My broken AC clogged pipe - Heating & Air Conditioning/HVAC Near Me - Jacksonville, Florida

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WORST CUSTOMER SERVICE. I spent over $25,000 having new air conditioning installed at my home. They mistakenly put an $89 charge for the first "sales call" on my bill. They have told me over and over that this was a mistake and it would be removed. FOUR MONTHS LATER, I continue to get collection calls and emails from them, despite my repeated emails and phone calls to them, including to their sales manager Mike Lombardi who does not even have the courtesy to respond. I warned them this was coming but they just don't care. Total silence and disregard for their customer. I will never be using Fenwick Waychoff again. I guess this is what happens when private equity takes over and makes a company too big and too profit focused. read more

BE WARNED. Fenwick may have been good at one point but they were acquired by a private equity company and well, PE companies are all about transactions. They suck the soul out of small businesses. And the worst part is, they took advantage of SENIOR CITIZENS who lack the comprehension to understand what was going on. Here's what happened. We hired Fenwick Plumbing for an active water leak. They couldn't find it and referred us to a leak detector they work with. He did find the leak--under our driveway with absolute surety. Fenwick came back, excavated the driveway, told us there was no leak, and still billed us $800. Add the $400 we paid the leak detector and we were out $1,200 with absolutely nothing resolved. Instead of taking responsibility or coordinating with the professional they referred, Fenwick put me, the customer, in the middle of a back-and-forth "he said / she said" between them and the leak detector THEY referred. That is not how a professional company handles its own referrals--or its customers. Then came the silence. I called repeatedly to talk to someone about it. No one returned my calls for weeks. One person called once, weeks later. When I called back, voicemail. Never heard from them again. No explanation. Zero accountability. The leak detector stood by his findings and blamed Fenwick for missing it. He also told me he stopped working with them after they were acquired by a private equity firm because the company became purely transactional. That word perfectly describes this experience: take the money, move on, disappear. We chose Fenwick because of their strong Google reviews. What we later learned--both from tradespeople and former partners--is that many of those positive reviews are from before the PE acquisition, and that the quality of service has since declined. I have screenshots from multiple people saying Fenwick is terrible to work with. I wish I had seen those first. For contrast, another plumbing company later told us they would never bill a customer for a job they couldn't diagnose or fix. That's the difference between professionals and a company focused only on the transaction. If Fenwick was once good, those days appear to be over. Hire accordingly. They will probably respond to this review by saying that a manager will reach out, and then most likely not follow through on that. They will do it purely for optics. Their managers had plenty of chances to respond. Too late. So do yourself a favor and sort by the negative reviews and just notice the recurring themes and trends. read more

I called Fenwick ref an ac issue. Prior to calling I was able to diagnose the error codes and work my way through the system to include drainage lines and checking the interior of the ac unit. While speaking to the service person on the phone I advised her what I diagnosed thus far. She advised a tech would be out shortly. The good point was the tech was prompt. When Technician Tavelle arrived I followed up with the same information I gave the service person. I watched Tavelle scroll through the thermostat functions. When he finished I asked what functions on the thermostat did he reset, as if the error occurred again I could fix it myself. At this point he stated, "I can't tell you that. You need to pay me for that information." Tavelle, then asked if I wanted him to continue diagnosing the problem. Along with charging us an additional $100. It should be noted, once the errors were reset on the thermostat the problem was resolved. Tavelle did nothing else. At this point I just asked him to leave our residence. Will never use this company again...... read more

We purchased a unit from Fenwick back in 2024 with promises of stellar service. The installation went extremely poorly. One of their technicians brought his phone into my attic and dropped it down the wall in my bathroom. I stepped out to go visit my husband's grandmother in hospice and came back to find a square hole cut out of my bathroom wall. Without my consent or even notifying me via phone, they decided to cut an entire piece out of the wall of my bathroom. They also without my consent ripped the frame off of my bathroom door to access some cords. They had my phone number at all times and could have reached out. I learned later that the supervisor was not on site for the entire installation and only checked in once or twice. I may have been able to forgive all of that and take it as a lesson learned because the unit that was installed worked very well. However, after that, all attempts to collect on promises that were made went ignored. We were promised two filters after installation and never received them. I reached out to the manager and he ignored my messages. I decided it was not worth the headache so I did not push it further. Yesterday, our unit started having errors causing it not to run properly. It is one of the hottest weeks so far this summer so you can imagine it was quite uncomfortable. Around 7:30 I reached out to Fenwick based on their promise and advertisement for 24/7 emergency service. I was told that they closed their dispatch and would not be able to help me. I was infuriated because I was sold on 24/7 emergency service and apparently that was a lie. I went to their website and see that they also advertise 24/7 emergency service with a picture of an AC unit with smoke coming out of it. Any person of average intelligence would take this to mean than if your air conditioner goes out they will come out and service you 24/7. I got a call back from a supervisor this morning who was very curt with me even though my frustrations are completely valid and informed me that the 24/7 emergency service only means that a customer service representative will answer your phone call. Mind you, these customer service reps have no information or expertise on any HVAC or plumbing products. They only answer the phone and basically take a message. Before making a decision on purchasing a unit from this company, please ask the questions I did not. There were several other offers that were more expensive but offered better service and I will definitely not be recommending anyone purchase a unit with Fenwick in the future. read more

I would strongly caution anyone against using this company. They charged me $89 just to come out and provide an estimate, which I paid. The "estimate" they gave me to replace a simple toilet handle (and possibly a flapper) was nearly $800. That is completely unreasonable for such a basic, inexpensive repair. It seems this company counts on collecting the service fee, knowing most people won't agree to pay their outrageous prices. It felt like a bait-and-switch--get you to pay the upfront fee and then present a sky-high quote for a simple job. Save yourself time and money--look elsewhere for an honest plumbing company that values its customers and provides fair pricing. I would enter a 0 rating if allowed. read more

A few days ago our kitchen and family room was flooded with water from a broken hot water heater. We discovered the mess after midnight!! We Immediately started calling plumbers for Urgent help. In minutes after speaking with Fenwick, Plumber- Kodie King was at our home. He immediately took charge and saved us from having to replace carpet, floors, furniture, etc. Of course he stopped the flood & handled every aspect professsionally. He quoted us a good price for water heater replacement. We highly recommend him. Thank you - Mr King. read more

This is how they left our 4 meter boxes and they have yet to respond and take responsibility. They came out to work on one of my neighbors meters due to a leak and this is how they left it! There are supposed to be 4 meter boxes here and you can't even see or get to 3 of them now. Mine being one of them. I called and emailed as directed by receptionist and they won't even respond or take ownership of this mess. Do Not Use Them read more

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Steven B was super patient and professional. He arrived same day and expertly explained the installation process to us. I couldn't be happier with his service and demeanor. I would like to mention though. Fenwick does charge a fee for a quote. That came to me as a surprise at the conclusion of our visit. It was more than off-putting as it wasn't disclosed prior to his arrival. Not online, not on the scheduling form, not in my confirmation email, nor the follow up text. There was even a terms and agreements box that could have disclosed that requirement. So many missed opportunities to make me aware. My husband said it's standard practice. That's all well and good but please tell me before I agree to service. I don't like costly surprises; it feels shady. Now that I know, I would still recommend Fenwick with the suggestion that they consider adding this disclosure to their communication pieces for future customers. read more

I called and received same day service to change a gas line to my tankless water heater. I received a text and email notice informing me of the the technician who was scheduled to meet me. I met Andrew Bennett who got here on time and completed the job in 30 minutes. He was friendly and answered all my questions. I would recommend. I believe the charge was fair read more

Came over 3x to fix an issue with my shower that never got solved. Called roto rooter, and it was an issue with my valve. A year of cold showers and $1,000 to Fenwick later- my issue is finally resolved after calling someone else. read more

Fenwick was expeditious, courteous, and meticulous. I highly recommend them for your plumbing repair needs. Frank did an outstanding job explaining what they would do to fix the valve problem with my Toto toilet. He ensured I was good with the estimate before proceeding to do the work. I am a neat freak and Frank and Team did an outstanding job of keeping my home neat and clean during the repair procedure. I have attached a before and after picture. Keep in mind they did this all within a two-hour window of me requesting the service online today. read more

Fenwick Home Services - Before - Heating & Air Conditioning/HVAC Near Me - Jacksonville, Florida

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My parent's water heater was acting up and the wires inside got burnt. Luckily my parents were home when this happened so they turned the circuit breaker off to prevent further damage. Not sure on who to call, I talked to some of my coworkers and they recommended Fenwick. So after work, I called Fenwick, scheduled an appointment and that morning Ben came out to take a look. Unfortunately, it couldn't be repaired and they needed a new water heater. Ben went to get a new water heater and installed it for them that same day. He was diligent and finished it in a timely manner. Ben did an amazing job and I highly recommend Fenwick. read more

Came in just a few hours ago great quality and value. Snyder you lost our business forever

The pipe from my kitchen sink was plugged. I took it apart and ran a snake down about 25' but it still did not clear. It was obviously beyond my capabilities so my granddaughter recommended Fenwick. I called, they got me in later that afternoon with Daniel Williams He was very knowledgable and got to work clearing the pipe. Daniel got the water flowing again and the charge was very reasonable. I would highly recommend Fenwick and more especially Daniel, a very conscientious and enjoyable person. I will definitely use Fenwick and Daniel for my plumbing needs in the future. read more

very disappointed of the quality of work on my garage outlet installed. it not securely mount to the drywall, loosed and not anchored. read more

Fenwick Home Services - Electrical plug is not anchore to the dry wall... it lose when plug or unplug. - Heating & Air Conditioning/HVAC Near Me - Jacksonville, Florida

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Sorry, Very unprofessional account manager, where i requested to clarify the bill and willing to work with him on invoice. he just hangs up and say we will put this invoice in collection. I guess he doesn't care about company is incurring expense due to his action, he just cares about his salary. Got a bill for 40 minutes job for $550. Please don't use them. read more

So they came out I had a clogged toilet charge me $200 couldn't fix it gave me estimate for 1800 but can't guarantee that's gonna fix the problem. The only way they guarantee anything is if I spend $10,000 so I'll be calling David Grey for a second opinion Because I don't believe that should be my only two options. I'm actually not a dumb woman. I'm pretty knowledgeable when it comes to plumbing, electrical and construction and all areas I grew up with a father who was a CB in the Navy learned a lot not dumb but definitely being treated like I don't know what I'm talking about or what I'm doing. read more

I requested a cast iron sewage pipe repair. The total cost was approximately $15,000.The job involved cutting through the concrete slab which is the foundation of my home. I was assured by the repairmen that they knew what they were doing regarding the repipe and the slab repair. Two months later the slab or pipe is leaking. They came out and stated in their opinion that it was their repair of the concrete and " that they did it to the best of their ability. " I think that that somehow nthat means thatb they can leave me with a leaking concrete floor which destroyed a hardwood flooring throughout the bottom of my home. I requested that the general manager call me and I have yet to speak with anyone (with adequate authority) to address the issue. I also see mold around the repair which they have observed as well. So my damages are increasing every moment. Unless address in the very near future I am going to have to get the appropriate experts and seek judicial assistance. They advertise that they repair this type of work. I would also comment that the city inspector failed their work three times before approving the pipen work. I am very disappointed. please read this twice before the investment. BEWARE Wade Rolle read more

Had them out twice. Did everything you can imagine to clear toilet from g s. Items he deposited in toilet but ended up getting new toilet. Good price on installation of new toilet. read more

They sold us over o e thousand dollars of maintenance services for our central air conditioner. UV light, drain cleaning system (iFlow) and we had nothing but problems for the next three months. Then the fan started thumping. The tech ripened up the ac, reached in spun the fan and said we had a bad fan motor. The ac was installed new in late 2020 and was still under warranty. He asked if we would rather just get a whole new ac unit. Really? On a not quite five year old Carrier AC. The part was ordered and he quoted over $800 for labor. Someone else came out two days later to install it. Then said we needed a new belly band so he couldn't install the motor. He left us with no AC, on a Friday evening in August. I managed to get it running again. Two Calls where I was transferred twice then told they would investigate and call me back but never did. Over two weeks later I called a reputable company who had to hook it to diagnostic equipment to see it was the relay that was bad, not the fan motor,nor was the belly band an issue. Less than an hour and we were purring away for less than half the price. Fenwick is still in possession of the fan motor as well. The technician who tried to put the new motor in also put our old motor back in upside down. read more

Rob from Fenwick is an absolute lifesaver! We had a plumbing emergency in our studio and needed someone fast. Ron arrived promptly and was incredibly pleasant from the moment he stepped in. within no time, Ron had fixed the issue with our plumbing effici and effectively. He even took the time to explain what had gone wrong and how he fixed it, which was greatly appreciated. Amazing service! read more

Another great service visit from Fenwick Plumbing. We had a stoppage of our main line. Dale Willis (a grandson of Ron Willis - whose tree service took care of us for years!) efficiently went about getting on the roof, running his tool through the bathroom vent, finding and unclogging the mess. He even found our main line cleanout, buried beneath some mulch under a shrub, so that, if needed, the cleanout could be used a next time. Dale even cleaned out our shower into which our toilet had backed up. Great service, easy to schedule - we'll use them again if needed. read more

Follow-up on an earlier review. I spoke to Jesse, the supervisor over the phone next morning. He listened intently to my complaint. In 30 minutes he sent over another technician. The issue was seemingly not with my thermostat, but with drainage pipe which was blocked by gunk. He cleared the blockage and re-set the cooling unit. I was refunded the full amount that was charged to my credit card. Did not even have to pay for the new thermostat. Thank you very much Jesse. read more

Fenwick's service team is excellent. Their website is easy to use to schedule service and when you do have to call, everyone is pleasant and knowledgeable. The work crews have all been very polite and considerate and genuinely want to get your services done right, rapidly, and to your satisfaction. My A/C unit finally became more expensive to keep repairing than to replace. I was scheduled very quickly...we all know FL without A/C in August is awful. The guys couldn't have been more prompt or diligent in getting everything removed and then installed. Excellent experience all around. read more

We recently used Fenwick for a busted pipe under our concrete driveway and gave them a great review. Our tankless hot water tank went out late last night. I was able to secure an appointment within minutes through their EZBOOK on-line service the next morning. They were here at 10a and had the problem fixed within the hour. Tim Allala, Senior Technician was fantastic, pleasant and timely. On another note, I had to call Travis, their manager, on another issue. Travis and Darryl Lucas, their Assistant Plumbing Manager, dropped everything and took care of the matter immediately. I highly recommend Fenwick services for all your needs. Chris and Elaine Ward read more

Unfortunately we needed an emergency plumber. At first I felt completely lost and didn't know who to call so I just started calling the top 10 plumbers on yelp, of which Fenwick happens to be one. The receptionist was extremely helpful and set up an appt for 10-2pm time frame. Our plumbers arrived at 12:30pm which I was very happy with. We had Robert and Chris, they were fantastic! They were knowledgeable and very kind. They showed us how to fix the issue if it ever were to happen again! They were very thorough and respectful of our home. Thanks Robert and Chris, we appreciate you and all your help. read more

Called late last night with a cooling issue and they were able to get me in for an appointment this morning, which was appreciated. They communicated when the tech was enroute, which is very welcome when you're balancing 5 other things at home. Mike Rogers came out, quickly diagnosed and fixed the issue. The price was right, the service fast and I will definitely be coming to them first for any HVAC or plumbing needs! As an aside, if I was grading them on their evening calltaker, which I'm going to assume is a third party, but perhaps not... 2 stars. The guy was very passive aggressive and unpleasant. One of several examples was after reciting his lengthy covid question I responded, "no covid". He snarkily informed me that, "its a yes or no question." That's exactly the kind of crap no one needs to hear when its hot at 2200 hours and you're trying to give a company money. But where it counts, service and price, they did great. read more

Great services selling and installing $20,000 unit, horrendous follow up. Tech accidentally broke panel door for filter, call for repair, scheduled, asked if could reschedule since they were too busy to service the folks that just spent, $20k, finally get a Tech out wants to put a screw in the panel door to hold, when refused he put tape on to create metal memory? Lasted 12 hours, called the guy so eager to sell the $20k unit no return call, after 5 days text the guy eager to sell the $20k unit finally answers, We'll get some one out...... one week later no one, worst follow up ever, beware where you spend your hard earned money or you'll end up with a brand new broken $20k unit paying more since it's cooling your garage now too read more

Fenwick Home Services - Heating & Air Conditioning/HVAC Near Me - Jacksonville, Florida

Nobody wants to repipe their home but Fenwick Home Services made it bearable and affordable (especially compared to 2 other outrageous quotes from other companies.) Immediately afterward, they sent their drywall repairman, Emad Assad; there were holes cut in the drywall that needed replacing (they had to cut for pipes). He was an expert and could replace tile too and paint. Very satisfied! read more

Great experience ! I would recommend Fenwick Plumbing. I needed a leak fixed which I had to shut off water inside my home. I called on a Monday and initially I was told their next opening was on Thursday. I went ahead and scheduled the appointment. Later on that day I received a call they had an opening on Tuesday! The technician arrived on time and wearing a mask . He explained what needed to be done and showed me what was completed. Also honored the $50 coupon off any plumbing repair that was on their website !! read more

I needed a new tankless water heater. Called and was quoted $89 refundable fee if services were performed. Tech came out and informed me that I had to pay $89 + another $30 fee that would be refunded also. Would have been nice to know ahead of time. Presented a $400 off coupon they had listed on there website. Technician completely shut me down and stated that he was already giving me a discount. I didn't ask for a discount and I was already paying double for the work and heater itself. Offered to purchase the heater else where but technician told me they would still charge the same price of $1800. Not sure how I was given a "discount" if it was still going to be the same price. Chose to go with the payment plan they offer but the technician did not know how to operate his tablet to correctly submit the application. He also then stated he would credit me $200 for the coupon and $119. Later I got a text that I was charged $1801.19. Travis called and spoke with me and basically belittled my intelligence. Stated that the coupons are for advertising and that they do not have to use them since they already give customers "discounts". Why would you offer a coupon and not let customers use it? I didn't ask for a discount nor was I told I was getting one until I asked to use the coupon. He corrected the application and refunded the $200 + $119. Overall the work was completed in a timely manner and it worked. read more

Fenwick Home Services - Coupon - Heating & Air Conditioning/HVAC Near Me - Jacksonville, Florida

I am so impressed with the plumber that Fenwick sent and his company! Last night our water heater started leaking. I called two companies and Fenwick were already here by the time the other even returned our call. The guy who came did great and was super helpful but we needed to have the heater replaced so that had to be done the next morning. The plumber assigned to us for the next day was Tim Allala and he was fantastic!! He was supposed to come 10-2pm, he made it here at 8.30am. Did an absolutely thorough job including cleaning all the rust that had leaked in our garage. Explained a ton of things which I would have never known about water heaters. And, to top it off, turned up the temperature on our heater to 135F (at my request, it was apparently 120F and we had no idea) so now I really get to enjoy scorching hot showers! And he showed me how to change that temperature setting if I ever decided I don't want to shower on the border with Hell. The company sent us a link with a GPS of his truck so we could follow how close he was on his way there. They texted us his photo and a full professional biography so we can recognize him. And they've been all over impressive in literally every aspect. Great job! read more

Fenwick Home Services - The space where we have the heater. You can see how dirty it was from the leak - Heating & Air Conditioning/HVAC Near Me - Jacksonville, Florida

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They always come out in a prompt and professional manner to take care of random plumbing problems

Ben Smith, Christopher Anderson, and Darryl Lucas provided top-notch service at my house. Everyone involved was respectful, hard-working, professional, and thorough. I cannot say enough about the quality of work and professionalism displayed by Fenwick plumbing. The work was completed so quickly in order to accommodate my convenience. I had my entire house re-piped and they were able to complete the plumbing portion within two days. It was also a very difficult job. I never heard one obscene word and the crew remained extremely professional and courteous the entire time. I am very impressed and could not be more thankful! read more