Patrick was awesome! When I made the appointment he told me between 1-3pm. He was actually 15"…read moreearly. Lucky for us the issue was minor. He was in and out in about 20". He didn't just fix the issue, but also ran several extra cycle to ensure it was fixed. I would highly recommend and will certainly use again in the future.

Called Greg Faulkner Plumbing after receiving a recommendation from my community FB page to have my…read moregarbage disposal installed. I called on Monday, and had it installed today (Wednesday). Originally I was scheduled for Tuesday but I had to cancel. Patrick came out to do the install. When I answered the door he was standing holding my Amazon packages that had been delivered (so kind). He was very friendly and honestly it never felt like a "serviceman" was in my house. After doing the install, the disposal didn't work, however he began to troubleshoot everything starting at the breaker box. Turns out it was the GFI outlet that I'd left something plugged into that I know over heats (my mistake). He even offered to put everything back in the cabinet for me once he was finished. When he left, I'd received another delivery and he ever so kindly picked up that package and handed it to me too. This truly was over and above service in every sense. Thank you Patrick for being an asset to not only the company, but for being a gentleman! This will be my go to plumbing company in the future.

Scott reached out to me to make this right after the missed appointment. We spoke and they had my…read morephone number wrong in their database which is why I never received a call. We updated this number and they sent out a plumber on a Sunday (sorry to the tech who had to come out, but we very much appreciated it) to remedy the issue. We appreciate the prompt fix very much.

Rude and arrogant plumber boss , called me a dick for not wanting to provide my cell phone number ,…read morebecause I only provided my landline number. The job was completed on time.

David the technician was prompt very pleasant Had the new hit water heater in in no time! Very neat…read moreand tidy would definitely call David Gray again

I contacted David Gray Electrical, Plumbing, Heating & Air through Yelp to obtain a quote for…read moreinstalling a water treatment system. First, I want to recognize Matt, the technician who came to my home. He was very knowledgeable, professional, and courteous throughout the visit. He took the time to answer my questions and shared valuable information about water treatment systems and installation considerations. He also mentioned that when these units are shipped and transported on their sides, it can sometimes create issues depending on the equipment and how long it remained in that position. I appreciated his expertise and his willingness to educate me on the project. My concern is not with Matt, but with the company's communication regarding fees. During my Yelp communications, I was advised that this would be a free estimate. Based on that representation, I scheduled the appointment. Matt reviewed the project and provided a quote of approximately $2,700. After obtaining several other quotes in the $400 to $550 range, I decided to move forward with another installer. Only after I informed Matt that I would not be proceeding with David Gray was I advised of a $49 service charge. At no point during the Yelp conversation, scheduling process, or prior to the appointment was I informed that there would be a charge associated with the estimate. Had I known about this fee in advance, I would not have scheduled the appointment. What made the situation more frustrating was that after declining the work, I received an invoice via email for the $49 charge, despite my understanding, based on the Yelp messages, that the estimate was free. This came as a complete surprise, as no fee had been disclosed or discussed beforehand. I believe companies should be transparent about any service-call, trip, diagnostic, or estimate fees before scheduling appointments so customers can make informed decisions. Again, Matt was excellent and represented the company professionally. My review reflects concerns with the company's communication and billing practices, not the quality of service provided by the technician. I would encourage future customers to confirm in writing whether any charges apply to estimates or site visits before scheduling an appointment.

I called CCMP for a bad septic tank pump. Liz responded within 10 minutes and had Ron Smith on his…read moreway to my house within the hour! Excellent customer service and Ron was exceptional. Will highly recommend!

We moved into our house in March and for 7+ months dealt with a plumbing nightmare involving sewer…read moregas entering the home intermittently. We had Donovan come out at least 10x, then David Gray multiple times, Snyders, Fenwick, Betros, Mr. Rooters and several others. No one could figure out what the issue was. We finally were referred to Clay County Master Plumbers. This group is unmatched. From the moment they arrived, it was evident that this team knew what they were doing and took their job seriously. Their professionalism was impressive, putting our anxieties at ease from the get-go. They took the time to listen to our concerns, asking detailed questions to understand the full scope of the issue. What stood out the most was their diagnostic prowess. While other plumbers had scratched their heads at the complexity of the problem, these experts dove right in. Armed with an arsenal of knowledge, they methodically identified and explained the root causes of the issues that had been plaguing my home. Not only did they possess the technical know-how, but their problem-solving skills were exceptional. It was clear that this wasn't just a job for them - it was a mission to restore peace and functionality to our home. They tackled each issue with a determination that spoke volumes about their commitment to customer satisfaction. At one point earlier in the process, the owner of the company called us while he was on vacation, just to assure us this problem would be solved by his team - no matter what. He also came to our home and worked with his team for hours to ensure the problem was solved. When you're dealing with an issue like this, for as long as we had been, this sort of gesture changes everything and alleviates so much anxiety. Throughout the process, the team maintained open communication, updating me on their progress and explaining each step of the repair process. Their transparency and willingness to educate me on the intricacies of the plumbing system instilled confidence and trust in their expertise. Our plumbing issues were resolved efficiently, effectively, and with a level of finesse that exceeded my expectations. They even rearranged their schedule to make sure it was fixed before our son's first birthday party at our house (which would have absolutely been ruined, if the issue had not been resolved). The team left my home in pristine condition, and I couldn't be more grateful for their dedication to their craft. If you find yourself in the midst of a plumbing crisis and need a team that can turn chaos into calm, look no further than CCMP. I wholeheartedly recommend their services and am incredibly thankful for the peace of mind they've restored to my home.

Rotor Rooter customer service was great. They gave prompt service and communicated very effectively…read morethrough out the process. The plumber did a good job of fixing our issue. I highly recommend this company.

Had an emergency clog. They were quick and efficient project was done in under two hours.read more

We paid $240 and our problem was only fixed for four days. A technician came out to look at a…read moreplumbing backup. Four days later the exact same issue happened and they want to charge another $400(ish) to come diagnose and fix the problem because there are no warranties on backups, which they don't tell you beforehand. I understand this policy if we had another backup months later, but FOUR DAYS later (with only two grown adults living here) this is clearly the same issue that wasn't resolved the first time. Such a waste of money, this is terrible customer service.

Service tech Charles did an excellent job replacing the shower valve and toilet wax ring. The…read moreshower looks perfect, the tile amazingly undamaged. Thank you to Lance Maxwell plumbing and Charles for the excellent work.

The company replaced my irrigation line and backflow preventer and charged me $2,000 after I…read morerequested a discount. Shortly after, I had two different companies that performed further inspection and it was determined that neither of these components required replacement. The actual issue was the main water line. This means that the irrigation and backflow work was unnecessary, and I was charged for services that did not address the problem. I reached out to Kyle McCoy requesting a full refund and I'm waiting for a response. If a refund isn't issue within 14 days, I'll pursue legal action.

We had them come out and try to fix our shallow well. Angel came and convinced us that our motor…read morewas bad and we needed a larger one and larger tank. Once he installed the well still did not work. He had another person to come and inspect his work. That person said our well was dry. WELL, they left the motor and tank and Said they could not take it back and charged 5500$, they did give. 1500$ credit. We got another person to come check our well and it is not dry. They also said the tank and motor is too large. We trusted Angel to tell us the truth and instead Mr Rooter stole our money and left us with new tank and motor that we can not use. I will be reporting to Better business burea. I am very disappointed.

Needed a water line dug up and replaced after a leak. The owner was very respectful, got the job…read moredone and did it right. Highly recommend! Price was reasonable for the work needed.

Scammed my elderly mom or if a double payment and now won't return our calls. Told her the ATM…read morewouldn't take the check and he needed another. He mobile deposited both checks