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    Sun Wensi, MD PHD

    2.9 (10 reviews)
    Open 8:00 am - 5:00 pm

    Services - Sun Wensi, MD PHD

    Eye surgery

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    6 months ago

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    10 years ago

    He's expensive will not negotiate on price, secretary rude and dishonest to us. Check someone else.

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    Northwest Eye Surgeons

    Northwest Eye Surgeons

    2.2(42 reviews)
    0.3 miNorthgate

    My recent appt to scan for cataracts and glaucoma and to determine if corrective lens were…read morerecommended. Melanie was the assistant who did preliminary work. She was quite kind and informed me of what to expect from each procedure. After a 20 minute wait, Dr Do performed some tests and examination and explained some of the results to me. They said another test was needed. But it could not be completed today. I asked if it was because my eyes had been dilated. Dr. Do said no the person who does that test doesn't work on Tuesdays. I expressed my frustration that I was scheduled for a glaucoma exam and one of the people who performs a glaucoma test doesn't work on the day my appt was scheduled. Dr Do quite rudely responded with"What do you want me to do?" Not in an I'm here to help way but in the you are unreasonable and I am annoyed way. Even though it was more than reasonable for me to be frustrated that I would need to come back for a second appt due to this lack of patient consideration in scheduling. I said you could start by not being rude. At which point, Dr. Do very slowly laid one hand in his lap and placed the other on top, leaned forward and as condescendingly as possible said, "She's not here today." At this point, not wanting to be treated in this manner again, I asked if I could see another dr on my return. Dr. Do said yes, grabbed his clipboard, very curtly said go to the front desk and stormed out of the exam room. By the time I gathered my things and walked out into the hallway, Dr. Do was at the reception desk impatiently waving for me to hurry down the hall. Some of the information Dr. Do had provided was confusing to me and some of my questions went unasked because of his abrupt end to my appt. I did call to ask my questions but there was some guesswork involved in the answers I received because I was not talking to a doctor. Maybe I'm wrong, but I expect more respect, maturity and patient concern from a doctor who involved in my care. Maybe the other doctors in your office are more capable of understanding and caring for patients. However, at this point, I do not feel at all comfortable returning to an environment. where I've experienced such an extreme lack of professionalism and consideration.

    I am deeply disappointed in the care my Dad received from Northwest Eye Surgeons and Dr. Rostov…read more Despite placing his trust in them for cataract surgery in March 2022, my Dad was met not with compassion or medical excellence, but with indifference, excuses, and substandard results. In March 2022, my Dad underwent cataract surgery with vision correction on both eyes. One eye, however, was left with only 20/40 vision, and both eyes now have numerous black dots that partially block his vision in the outer corners. This was far from the expected outcome, and even Dr. Rostov and her team acknowledged at the time that this result did not meet expectations. But by April 2022, the tone shifted. Dr. Rostov and her team offered explanations that were not only incorrect but astonishingly careless. First, they tried to blame the outcome on diabetes--despite my Dad not being diabetic. It's shocking that such an unfounded excuse would even be suggested. Then, they blamed retinal issues, citing a referral they themselves had made to a retina specialist. This, too, was baseless, as my Dad's retina was confirmed to be healthy. These attempts to deflect responsibility felt dismissive and unprofessional. Between April and September 2022, we pursued every avenue they suggested--multiple follow-ups, eye drops, and laser treatments--but none of it helped. In September, when we tried to schedule the next recommended follow-up, we were suddenly told we'd have to pay out of pocket, despite it being part of the plan to address the ongoing issues. This was incredibly disheartening. In May 2023, we met with Lance Baldwin, the "COO". His response was cold and devoid of empathy. He insisted the outcomes were acceptable and even scoffed when we mentioned reporting to the Washington Medical Commission, implying they had inside connections and had no reason to be concerned. This arrogance was shocking. In June 2024, my Dad sought help through the UW medical network. After thorough evaluations, the doctors concluded that his ongoing problems--black dots and glare--were due to issues with the lens implants themselves, particularly reflections from the edges of the lenses. This confirmed what we had suspected all along. In August 2024, Cookie Dalgado stepped in, offering some hope. But after my Dad declined their proposed terms, they completely ghosted us, despite promising a response by the end of that week. This entire ordeal--from the surgery in March 2022 through the months of follow-ups and attempts to find solutions--has been long, painful, and exhausting. We made countless visits in good faith, always hoping for a resolution. My Dad, who is 80 years old and doesn't speak English, has suffered deeply, both physically and emotionally. For months after the surgery, he couldn't sleep due to discomfort and anxiety over his vision. It is truly heartbreaking to see an elderly man treated this way--dismissed and left to suffer as if he were nothing more than a burden. Northwest Eye Surgeons' handling of my Dad's care has been profoundly disappointing and, frankly, inhumane.

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    Northwest Eye Surgeons
    Northwest Eye Surgeons
    Northwest Eye Surgeons

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    Visionworks

    Visionworks

    3.0(15 reviews)
    0.3 miNorthgate

    I am giving 2 stars because of selection. If you have a narrow head then you'll certainly be able…read moreto find a pair. Those of us with a wider head are limited to just a few models that will either uncomfortably squeeze your head, slide off your face, or feel extremely cheap (think 2-3$ feel). It was a bit of a nightmare to realize that you had your exams done at a place that does not facilitate adequate selections for those with wide heads. Every pair should come with optional widths. I left empty handed and still needing a pair of glasses. Update: I'm so glad that I didn't settle for a pair here. I found a delightful pair at another store. For anyone reading this - look for your frames before you sign up for an exam. If they don't have frames that work - find a new place to have your exam done.

    canceled my appointment at VisionWorks-Northgate, and I will not return because of how I was…read moretreated. I arrived early because I was unfamiliar with the building. I could not complete the paperwork on my phone. I have a leg and balance limitation, so I needed extra time. The office had sent parking instructions ahead of time. However, when I arrived, I was unable to park in the area referenced in those instructions because those spaces were already full. That left me trying to navigate an unfamiliar parking structure while dealing with mobility and balance limitations. The parking structure and access to the office were confusing. I could not safely use the escalators, or the stairwells due to my balance. The elevators did not clearly lead to the office entrance. I ended up walking down a concrete incline through the parking garage and then around the building just to reach the office. When I arrived, the doors were still locked. The employee inside stayed seated behind the desk and flashed hand signals through the glass instead of coming to the door and speaking with me directly. I could not tell what he was trying to communicate. I stood outside for approximately 10 minutes because there were no chairs available nearby to sit down and wait. What frustrated me most was that he clearly had access to the appointment schedule on his iPad and could have simply asked my name and allowed me to sit inside while he finished preparing to open. A more professional and compassionate response would have been to acknowledge the situation and say something simple such as, "You can come in and have a seat. I just need a few more minutes before we officially open." Once I was finally let inside, I explained that accessing the office had already been physically challenging for me. I explained that I had arrived early because the paperwork system on the phone was not working well for me. His response felt cold, rigid, and dismissive. I then decided to cancel the appointment. The interaction became even more uncomfortable. He immediately canceled it, looked toward the exit, then stood holding the door open in a way that clearly felt like he wanted me gone. Patients coming to an eye care office may already have mobility, balance, vision, or technology challenges. I did not feel respected, accommodated, or treated with basic courtesy during this experience.

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    Visionworks
    Visionworks
    Visionworks - Vision works

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    Vision works

    Kaiser Permanente Northgate Medical Center

    Kaiser Permanente Northgate Medical Center

    2.4(75 reviews)
    0.7 miMapleleaf

    I have been a member of Group Health--now Kaiser Permanente--since 1957. Over those many years I…read morehave had the privilege of working with several outstanding primary care physicians, and the care I've received has consistently been excellent. When my longtime PCP left Kaiser several months ago, I wondered whether I would be able to find another doctor with the same level of dedication and mutual respect that I value in a physician-patient relationship. Today I met Dr. Martin Levine and came away very impressed. He is an exceptional listener and was fully present during our visit. His questions about my medical history and current health were thoughtful and specific rather than routine or generic. What impressed me most was the thoughtfulness of his clinical judgment--his questions clearly reflected a careful effort to understand the full picture of my health. His manner was relaxed, professional, and genuinely caring, and I left the appointment feeling confident that my health is in very capable hands. I feel fortunate to have found Dr. Levine and am very pleased to call him my primary care physician.

    I took a bad fall at a bus stop when I tripped on a Lime bike that was laid out flat on the…read moresidewalk. I bruised and scraped my right knee, elbow and hand badly. Since I fractured the right kneecap two years ago in a previous fall, I wanted to get X-rays at Northgate. The appointing person told me that KP had recently banned walk-in X-rays and now required one have an in-person appointment with a doc to see if the patient is worthy of getting X-rays. The new rule is that walk-ins are banned from getting X-rays. A patient has to make an appointment to see a doctor BEFORE X-rays. This makes no sense at all. In the past, my doctor would order X-rays and meet with me later to discuss the results. This is totally backwards. KP also recently banned patients from being able to reply to a doctor's message on My Chart. KP keeps coming up with new ways to keep patients away from practioners, in order to increase revenue flowing to its obscenely-overpaid KP CEO, Gregory Adams. I like my doctors a lot but I don't like spending hours per week fighting with the mindless KP bureaucracy to get care. It's exhausting, particularly whe one is 75 and dealing with multiple health issues.

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    Kaiser Permanente Northgate Medical Center - Kaiser Permanente Northgate Medical Center Entrance

    Kaiser Permanente Northgate Medical Center Entrance

    Kaiser Permanente Northgate Medical Center - Kaiser Permanente Northgate Medical Center Entrance

    Kaiser Permanente Northgate Medical Center Entrance

    Kaiser Permanente Northgate Medical Center - Kaiser Permanente Northgate Medical Center

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    Kaiser Permanente Northgate Medical Center

    Sun Wensi, MD PHD - opthamalogists - Updated June 2026

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