I am leaving this review specifically about the experience I had getting my first pair of…read moreprogressive glasses here last year--I am sure they are fantastic with regular prescriptions. I got a lot of good advice in selecting new frames to go with my lenses, but very little time (10-15 minutes) was spent taking measurements of how they fit on my face and adjusting them. As a result, the arms were too long for my head and the left lens sat too far away from my eye. (I didn't know this until later.) When I picked up my glasses, I was told to set aside some time for an orientation of sorts to my new progressives, which would make sure that I understood how to use them and that they fit well on my face. This didn't really happen--I was just handed the glasses and a card to read to test them with, without any real guidance. When I expressed that I really didn't think my vision was as clear as expected at *any* distance, I was just told that they had made the lenses correctly according to the prescription, they sat correctly on my face, and it would take some time to get used to them. I was excited to pick up my glasses and left this appointment feeling like I had not been heard at all. I returned 2.5 weeks later after having worn them religiously every minute I was awake. I had gotten a little more used to reading a book with them, but I still found my vision discomfortingly blurry and dissatisfying. I was told that if there was any improvement at all then I should again give it more time. I gave it more time; things unfortunately did not improve. I actually called to make another appointment to redo my entire eye test, but (I acknowledge this is on me) I felt a little nervous about going back again after not having been able to convince them, twice, that I wasn't seeing well. I cancelled the appointment to avoid going through another experience of feeling gaslit. A year later I went back to my former eye clinic in the UDistrict. I had my prescription sent over from Eye Clinics of Seattle; my doctor here told me after scanning my glasses that the lenses in them did not match the prescription that was sent over (lens scanners aren't 100% accurate, but the difference was much more than the amount they can be off). I also needed correction for astigmatism--something Eye Clinics of Seattle had observed, but they told me my eye exam suggested I would prefer lenses without correction. (Again, this must have been on me--I guess I thought option "1" was better than "2" at some point and I was wrong. I don't blame them for this.) I decided to reuse the same pair of frames, and this time the dispensing optician spent 45 minutes with me working extremely carefully to adjust them. They took additional measurements. They switched the built-in metal nose pads for a silicone pair and turned them upside down, both of which made the bridge sit much more securely on my face. They also shortened the arms and put replacement temples on them, bending them meticulously so that they hug my ears instead of sliding off. Finally, at Eye Clinics of Seattle, there was zero conversation about different progressive lens types. I was told they were going to use a "premium" lens and that was that. The dispensing optician at my old clinic didn't have a very high opinion of the lenses I was given, which are apparently made by my vision insurance company and retailers get rewards for dispensing them (I didn't know this). The lenses he recommended were no more expensive on my same insurance policy, have a larger intermediate distance viewing area so it's a million times easier to use my laptop, and have a better antireflective coating (I can actually tell that they clean up more easily than my old lenses). I have now had my new glasses for a week and they are a revelation. I don't even feel like I'm wearing progressives. I can just *see*. Everyone at Eye Clinics of Seattle was friendly and professional, and once again the fact that I spent a year unhappy with my vision was my own fault for accepting the situation and not going back again to get more help. That said, I really can't recommend this place for progressives wearers--especially first-timers who do not know what to expect.

I had the pleasure of working with Eric, the Roosevelt Optical Manager several times. He has…read moreexcellent customer service skills, very professional, and very knowledgeable about glasses and more. Well done Eric.

Scheduling: My first interaction was a hot mess tbh. It was…read moreabout scheduling a new patient visit over the phone, and it was with a person that seemed quite flustered. They never sent over an email confirmation (they said they would) after we'd scheduled an appointment over the phone. With no confirmation email, I thought I had not been scheduled. I then made two online appointments, ended up cancelling the one that didn't work with my schedule. Thats when he proceeded to reach out for a call back (voicemail & email). Essentially, I got on the phone for him to tell me that I was in the wrong. Apparently, if you make an over the phone appointment, they don't send an email confirmation. SIGH. Whatever. Dr. Appt: Once I got in for my appointment, it was smooth sailing. Met with Dr. Amaraweera who was super thorough and took her time to ensure my prescription was accurate. She helped me find a contact lens that works with my astigmatism, and her recommendation was spot on. First time ever that a contact lens fit like a glove and my vision was crystal clear with contacts! That's saying something for people who deal with astigmatism and contact lenses. Glasses Sales Rep: I feel bad for not remembering this person's name. They helped me pick out glasses, and they were fantastic. Young white brunette with a cool facial piercing, loved them! We had over a dozen glasses strewn all over the table and had fun finding two that worked really well for my low nose bridge. They also helped me fit two old prescription sunglasses and glasses with my new prescription. They broke down all the costs and how to best use my insurance to cover the most expensive glasses. Patient Portal Rx Follow Up: It's been over a week since my appointment, and I thought I'd be able to easily access my prescriptions for both contacts and glasses online (as was advertised). There was nothing uploaded to my patient portal, no documents at all about my visit. I had to call the front desk and confirm my contacts were working for me. I didn't realize they needed verbal confirmation after the appointment was over. I've never had to confirm my contact Rx after I've left the clinic, so that was new for me, but obviously my bad. They did finally upload my glasses prescription after my request. Small victories. Overall: I think the clinic is worth the visit. Just be prepared for regular human shenanigans. I don't know if all front desk staff are given a training on passive aggressive "bless your heart" kind of attitude, but it is rare to walk into any clinic and be treated like an adult instead of a toddler who's name you just can't pronounce. Dr. Amaraweera was wonderful and so was the glasses sales rep I worked with. WOULD RECOMMEND!

I just had my second appointment with Dr. Amara and she is the best eye doctor I've ever had. Her…read moreexams through and I never walk away without feeling well informed on my current vision. The staff is friendly and very attentive to your eyewear choices. I would highly recommend Ballard Optical.

It was supposed to be my first visit. First, they said that even though my insurance covers it,…read morethey don't do lenses or frames and then I would have to go somewhere Else to get frames and lenses they scheduled me for 4:45 and I was 5 minutes late. After getting there they said they have to reschedule me. I told them I'll find another doctor. Thank you and after reading all these bad Yelp reviews, I'm Happy I didn't do business with them.

I ended up stranded in an emergency situation while traveling that could have been easily avoided…read moreby having my prescription sent to me- but the entire office had taken a five day weekend with no emergency contact for files. They also did not post their out of office hours anywhere, did not include them in their voicemail message, and were listed as open. When I requested all relevant files be sent to me upon their return to office, and to be removed from their patient database, they promptly miss-spelled my name. Spare yourself the reckless and irresponsible patient care and find reliable and accessible healthcare elsewhere.

I have used the University Vision Clinic for more than 20 years, That should say enough. They…read morepreprofessional, accommodating and reasonable, nothing more needs saying.

UVC overbooked a time slot with 3 people. I couldn't get in. Fail…read more Never coming back. Go elsewhere.

I had a great experience at Eyes on the City after several Seattle-based eye appointments that were…read morenot so stellar. The staff (looking at you, Christy!) and the doc (Dr Mendoza) were so friendly, professional, and were thorough yet speedy in their work. Already I am recommending this place to friends and colleagues. Thanks EOTC!

Incompetent and unethical business practices…read more I feel the need to warn my fellow Seattlites with less the perfect eyesight. Don't let the lovely location fool you. This shop is run by incompetence. I went in as a first time customer with high hopes but mostly because it was the closest shop listen by my insurance. I need glasses to distance and, thanks to the wonderful process of aging, also to read. Unfortunately I can't tolerate the mushroomy experience that multifocal lenses provide. I made that clear to both the doctor and the technician. They still up-sold me on "this new technology" that is going to work for me. I asked what they would do if the lenses didn't work for me. They reassure me that they would make it right. After a couple of weeks I got the glasses. I couldn't even leave the shop with them. Nothing was on focus. A different tech apologized and politely re-took the ocular measures noticing that they were wrongly measured and that, to make things worse the lens shop made a mistake as well. I waited another couple of weeks for the new lenses. Much better but still off center. I used the glasses for two weeks as they recommended and I decided that I could not deal with the fishbowl effect. For me it's mostly everything is out of focus and I have to search the sweet spot constantly. I felt noseous every day. They took the glasses in and ordered regular lenses. Once I got those back, I was expecting to get a refund for the difference. Multifocal are closer to 500 dollars and single focus are more like 200. They refused to make up for the difference. They refused to discuss it with me and referred me to a manager. I called the manager 3 time before getting a text message back say they they were busy. Finally today they emailed me refusing the refund. Wait, you are too busy to call me but you have the time to write me a long email to refuse the refund? Is this something they do on a daily basis? Do they have a template for this reply? Why is the manager so busy with these tasks? She had the time to reply to my second email and the third but she didn't have the time to call me? Do they use AI for these communications? How often do they deny refunds?! Is this pure incompetence or a business strategy? Be weary of this establishment they are more skilled at denying customers then they are at making glasses. Funny that they prefer to steal a couple hundred bucks rather then acquire a new loyal customer. If you need glasses, you'll need glasses for the rest of your life. They have the opportunity to make up for their mistakes 10 fold over the years. Especially in a city like Seattle were we love supporting local businesses. Final note, they have a very limited selection of frames and most of them are outdated and out of style. I provided my own. This is the temu of Seattle glasses shops with prices not to match their low quality and incompetence

It was supposed to be my first visit. First, they said that even though my insurance covers it,…read morethey don't do lenses or frames and then I would have to go somewhere else for that. So it's literally only coming in for the eye exam. They set my appointment during the list of traffic time and I was 5 minutes late. They did not see me. They said they would reschedule. I walked out and said I'll find a different doctor. Terrible customer service. Now that I'm reading the negative reviews, I'm glad I didn't go to them. Sounds like they rip poor people off.

Turned me away because late "over 10" minutes though it was 11 at most. This was after they…read morerescheduled me twice, their issues. Each time they're a month or 2 booked out si now months after I was due, I have to reschedule for another month out.

City Eyeworks is a great place. I get eye exams from Dr. Chin and she is so energetic and…read moreknowledgeable and tries to give me solutions! I got 2 pairs of eye glasses and I love them and the people that assisted me. Everyone I encountered was so nice. Thank you city Eyeworks!

Every time I've been here, the receptionists have been extremely friendly and helpful. I honestly…read morewish all staff everywhere were as kind and welcoming as the team working here! The eye doctors are also friendly, professional, and clearly knowledgeable. I really appreciate how both Dr. Stacy Taketa and Dr. Pam Chin take the time to explain things in detail, while making sure the information is easy to understand--even for someone without a medical background like myself lol ;) I've consistently been very happy with the care I've received! I highly recommend checking this place out for your eye care needs. Thank you guys for going above and beyond; keep up the outstanding work!

I just love all the unique and colorful frames this place carries…read more I got my last pair of frames earlier this year there. Wire frames but the over the ear part are covered in a removable, plastic cover. Sadly, my kitten got of hold of and bit one of the ends off. They were able to secure a replacement part for me immediately and had me in on the same day to fix so the thin wire wouldn't dig into the side of my head. Frame prices are extremely reasonable as well, not like other opticians who jack their frame prices up 700%. My favorite optician ever!

They don't tell you what insurance they take on their website and so you provide your insurance…read moreinformation to them in person and they wait until after the exam to let you know they don't take your insurance. So now, I owe them $400+ because I was under the impression my insurance would cover. Then made me pay $80 to do a laik consultation so they can refer me, which the lasik place they referred me is also required to and does for free so I wasted my time and money. If you want lasik, just reach out directly to the lasik place.