It was supposed to be my first visit. First, they said that even though my insurance covers it, they don't do lenses or frames and then I would have to go somewhere Else to get frames and lenses they scheduled me for 4:45 and I was 5 minutes late. After getting there they said they have to reschedule me. I told them I'll find another doctor. Thank you and after reading all these bad Yelp reviews, I'm Happy I didn't do business with them. read more

I ended up stranded in an emergency situation while traveling that could have been easily avoided by having my prescription sent to me- but the entire office had taken a five day weekend with no emergency contact for files. They also did not post their out of office hours anywhere, did not include them in their voicemail message, and were listed as open. When I requested all relevant files be sent to me upon their return to office, and to be removed from their patient database, they promptly miss-spelled my name. Spare yourself the reckless and irresponsible patient care and find reliable and accessible healthcare elsewhere. read more

This clinic from start to finish was absolutely amazing! From the women at the front desk guiding me every step of the way to my experience with the doctor which felt like chatting with a good friend was awesome. They really care! 10/10 recommend read more

Don't go here. They have a constant rotation of optometrists and I've had completely different results and diagnosis every time I see a different doctor. At one point I was given three separate prescriptions for glasses to accommodate different uses (computer, reading and normal) and it really messed up my eyes (Dr Lung). Today I couldn't even get a short term prescription for more contact lenses while I waited for weeks to have an eye exam even though I'm wearing the same prescription of eye lenses and still using the last of my current prescription lenses. People who wear prescription glasses/lenses clearly aren't going to suddenly stop, ceasing to go to work or just sit in their house because their clinic insists on conning them into an appointment before supporting their vision needs before they can accommodate that appointment. Totally ridiculous. It was like they were trying to hold me hostage and the cost to me was walking around every day for three weeks without being able to see. My experience when visiting this clinic is they often tried to con me into buying frames/lenses and contact lenses from them all of which have a ridiculous mark-up when anyone could go online in minutes and see they could pay half. Such a con. Don't get any sort of medical advice or care from this place. You're better off at just walking into Costco or Target. There prices are so much better too for eyeglass lenses and contact lenses. read more

NIGHTMARE experience. Unless you want unnecessary stress and financial complications in your life, avoid Queen Anne Vision Clinic. Long story: My family first went to Queen Anne Vision Clinic in 2020 because we wanted to support a neighborhood business. When we came back in 2021, they tried to upsell my teen on CRT lenses, which are worn overnight to correct vision. Since these lenses are over a thousand dollars, we decided to budget for them in our 2022 Health Care FSA. Our teen got them in Feb 2022 and wore them for a year, but then lost one down the sink. Luckily we had budget in our 2023 Health Care FSA. I called QA Vision Clinic to order the replacement lens. They insisted that she needed to be checked again - even though the prescription was only a year old. Surprise, surprise, after the appointment, they insisted that we needed to order both lenses, even though only one was lost. We approved the order and paid the $500 deposit. They told us it would take a couple weeks. A couple weeks passed. I called and the assistant said that they could not see an estimated arrival date in the system. Someone would call me back with that information. After a week of no call, I called back again. Again, left a message with the receptionist but no call back. Another week of waiting, I called but this time they would not answer my calls. I tried emailing. No answer there either. I started wondering if they even ordered the CRTs and how to reclaim my $500. Finally after 2.5 months I get a message that the CRT lenses would be arriving. We picked them up and were given a receipt showing that our insurance was billed for the remaining amount. When I asked for the receipt to submit to my 2023 FSA, I got an email saying, "Insurance covered the $800 and we refunded that amount." I was happy to put the bad experience behind me. But then a year later, I get an email from QA Vision Clinic saying that I owe $850 for those CRTs ordered in February 2023. The ones that we had tried to pay for with the FSA account, but then they said that insurance was covering. As it is now March 2024, the 2023 FSA money is gone and late to submit anyway. ZERO transparency into costs, billing status, and order status. Seriously, this is the WORST experience I've ever had with a healthcare provider. read more

Kudos! to Serena! for great service, and follow-through until my new eyeglasses arrived, just as I'd ordered them. Prior to this, Selena, kindly provided me, with patience l, several optiona of eyeglasses to try. Her manner was very astute and kind. I felt I was in professional and patient hands. Thank you Selena for helping me find just the right eyeglasses, as you so courteously did last year. Dolores M Rossman read more

The Dr seemed great. She was personable and knowledgeable. I ordered eyeglass lenses after my exam, I already had the frames . I picked up my glasses, wore them to work the next day and couldn't read anything on my computer, it was all too blurry. My eyes had been dilated when they measured for bifocals, so I gave them an opportunity to try again. The glasses came back just as bad, if not worse. It's like I have someone else's prescription. My cell phone looks warped when I text. I have 0 midrange clear vision, I have to turn my head sideways to focus at midrange. I texted and called them to say I wanted my insurance reimbursed so I could try somewhere else. They won't respond. Seriously poor business practices. I won't be back and wish I would have read the reviews before I gave this place a try. I can't believe they're on my preferred provider list with my insurance. read more

AVOID AT ALL COSTS! One of the optometrists recommended eye drops for my daughter to help with her vision. I paid $450 extra for follow up appts. that they refused to schedule! I have since moved. DO NOT RECEIVE ANY SERVICE AT THIS LOCATION! CROOKS! read more

My appointment went great! I had never gone to the eye doctor before, but the staff and Dr. Ng were really kind and helpful taking me through the different tests. I also got to see pictures of my eyeballs, which were pretty cool! Looking forward to my next appointment in a year. I attended most recently in July 2023. The staff was really prompt at helping me with scheduling and setting everything up. They were even able to find me a sooner appointment before my initial one. I think it was a total of two weeks in between being referred by my GP to receiving care. read more

DO NOT GO HERE I went to QAVC as a new client, they were highly recommended by VSP. I had a new pair of sunglasses and asked QAVC to switch out the non-prescription lenses with the prescription lenses. I was told it would be easy to do the switch out. My sunglasses would be ready when my eye exam was finished. When I came out I went to pick up my sunglasses and found they had shattered a lens and there was now a crack along the bottom of the frames. I called, spoke to the owner and got nowhere. I made a special trip to the office to talk to the owner. I was told he was too busy. It has now been a month and nothing from QAVC. As Jen B says "NIGHTMARE experience. Unless you want unnecessary stress and financial complications in your life, avoid Queen Anne Vision Clinic." read more

One of the worst experiences I have ever had with an optician and with overall service. I gave my frames to put new prescription lenses in them almost two months ago. I have been calling almost on a weekly basis to enquire about the status. Every week I get a different answer. Once they told me they don't have the personnel who can reach out to the lab to get the order status (I called middle of the week). Called a week after and they said they will get back to me (never got the call back). Called again a week after and they said my glasses failed inspection and when I asked about the ETA - they said they will call the lab..... When I asked for the refund and my frame back they said they will have to call the lab (which never happens) to figure out how long will it take to get my frame back. Overall, I am super disappointed with their service and wouldn't recommend them. There are plenty of other in-network opticians for VSP in/around Queen Anne. read more

Since posting my review, I've received follow-up messages from the office apologizing for unclear communication and confirming that they consider me at-risk for glaucoma. I added one star to my review because of their willingness to accept feedback. According to their scans, I am "in the yellow" and require testing every 3 to 6 months. They also informed me that they extended the "GLC workup," so the doctor has more time to explain test results and compare previous numbers to new ones. This is good news for any of their current or future patients. However, I have not been flagged as at-risk by other optometrists and continue to have annual exams without glaucoma scares. read more

I have been a long time patient and have received the best care from Dr. Lung. However, the service I have received from his staff member the last couple months is inexcusable. Had an appointment in November and I ordered contacts and my husband ordered glasses and contacts. To this day we have not received them. My husband called on December 15th and I called on January 5th and 10th, each time we were told it would be looked into but then received no follow up. On January 12th I sent an email asking if I needed to request a refund, received a call back on the 16th saying the glasses had just shipped and that there had been a mistake with the contacts but they would now be ordered. Then nothing. Emailed January 30th and February 2nd asking for tracking or any information, have received no response. I should also mention when in office the staff member was commenting on avoiding calls and openly mocking other (not present) patients while I waited in the waiting room. I dismissed it at the time, while inappropriate, customer service is hard, but clearly that should have been a red flag. Frustrated that this has gone on so long, stressed to be without current eyewear, and sad to be losing a long time doctor. read more

I'm a previous patient of Dr. Barker who had been quite professional and gentle the one time I had seen her a couple of years ago. Recently I tried setting up an appointment and was met with cold apathy. I tried calling them on a Friday (3rd September) as well as the following Wednesday (8th September) and they missed both my calls. That's still somewhat understandable since clinics can get busy at times but what bothered me was that even after leaving a voice mail and a text message they still didn't reach out to me. Only after I sent another text message following my unanswered phone call on Wednesday did they text me back. Also, why text instead of calling me back to set up an appointment? I'm your client, not your Bumble date. Numerous reviewers have complained about rude front desk staff, so I guess this is standard practice at this clinic. read more

I was treated really bad over there because i might look like someone who cant afford there products and has a colored skin. No help at all. I also asked instructions about medicaid procedure with them the lady literally ignored me! Thanks Mercer Island Family Eye Care read more

Doc is okay, but order glasses in November 2022, and not have they not arrived, no one at QA Vision Clinic responds to my email. I just want to ditch the clinic, get my prescription, and go somewhere else for mu glasses! read more

I had another exceptional experience at the Queen Anne Vision Clinic. They were nice enough to call and remind me I had my annual exam due, and gave me an appointment right when I wanted it. This was my first visit with Dr Rachael Barker, and I was very pleased. She is very professional, thorough, and makes you feel very comfortable. She is excellent at communicating, and answered all my questions with lots of patience. The equipment and tech in the initial exam are first rate. I agree with the comments from AshleeT., Megan is amazing. She recognizes returning clients, like me, even though she sees me maybe once a year. And the sweet and professional comments are right on. If I ever started a new business, she'd be my first hire! I thought I'd miss Dr Takata, but I think Dr. Barker is going to be a great replacement. Wayne O. read more

This is a horribly run business. Be careful, and take your money elsewhere. They haven't figured out billing, basic insurance use, or even that it might be smart to put their business name on their voicemail (seriously). Avoid them. read more

I had a great experience at Queen Anne Vision Clinic. Megan was able to get me an appointment at the last minute (via Yelp messaging); When I went in, I was impressed by their efficiency and professinalism. Customer service is top notch but still laid back chill folks. No stuffy passive aggressive service like you normally get at eye places. Amanda was my optician and was very patient with me. Dr. Lung was also very thorough and cool. He made sure I understood everything and even fitted me with some awesome bifocal contacts. These are life changing!! If anyone is scrolling down their list of providers just save yourself some time and call them for an appointment. #queenannevisonclinic #bifocalcontacts #alcon #findaprovider read more

Queen Anne Vision Clinic - Optometrists Near Me - Seattle, Washington

My initial exam was fine and the doctor I dealt with, Dr Kim Pandiangan, was sweet and seemed to have a good grasp on things. My frustration began after that appointment when I called to come back for a glasses fitting. The office staff here is a nightmare. I spoke with someone on the phone who made it seem like I could just stop by after work and they'd be able to do my fitting and have me on my way in no time. But when I arrived they acted like they had no idea I was coming. The office manager, Selena, was exceedingly rude to both myself and the girl who I'm assuming told me to drop by, to the point where I eventually offered to come back another time if my visit was inconvenient. She said it was fine for me to stay and still proceeded to give me attitude through my fitting. She told me we could order a brand new pair of the glasses I chose, which turned out to be a lie and ultimately I was forced to go with the pair that everyone tries on, but she wouldn't give me a straight answer on that for weeks. After finally giving the go ahead on the glasses, six weeks later and multiple calls to find out why it was taking so long, I cancelled the order due to no response. One woman told me they would call the lab and follow up. A week later I still hadn't heard from anyone and called again to them saying they passed the message along and Selena didn't follow up again. My contact prescription was a nightmare as well. Selena refused to release it to me until I came back in for an additional check with the doctor, even though the doctor had already checked them in my first evaluation and just wanted to give me some time with the trials. After several calls about that I finally insisted to speak with my doctor to get clarification and then my prescription released. This whole process took months and was such a headache. The owner of the place eventually spoke with me to apologize, which was really kind, but overall this experience was horrendous. I hope they hire some qualified people who can give a better level of customer service and follow up. read more

I've not had a good experience here. I received a prescription on March 18th. I ordered a pair of glasses and sunglasses at that time. $550 for the two glasses. They told me the glasses will be in in 2-3 weeks. When 3 weeks passed by I called asking when the glasses will be coming in. They said in a week. I decided to order another pair of glasses from Warby Parker (I've used them many times before) and those came in first. The prescription was wrong. It was making me sick and cross eyed. I had never before gotten a bad prescription so I didn't know what to do. I eventually called to make another appointment. They claimed that Warby Parker glasses are often wrong so wanted me to wait until their pair came in. The glasses finally came in after 2 months. 2 months... their glasses vs the Warby Parker glasses were wrong as well. They set up another appointment for me with the same doctor. I got a second prescription and then they did a "rush" on my glasses this time so they came in 2-3 weeks. They were wrong again. At this point I didn't know what to do because I had $550 on the line for my glasses. I asked to see another doctor at the same place. By this time it was mid June. He gave me a 3rd prescription. I knew I would be traveling for a month so asked if I could return at least one of my pair of glasses because I didn't trust the glasses to get in. The 2nd doctor assured me he would get them in in time. They didn't come until 1 week later. I again ordered some Warby Parkers and the glasses were again wrong. Eventually thinking I was crazy I decided to go to another eye doctor and first try he got it right!! Thank goodness! After proving I wasn't going crazy to myself with a doctor from a completely different place I called Queen Anne Vision Clinic to describe what happened. I left a message and no call back. I called back a week later and talked to a lady and she said she'd call me back. Still no answer. I believe everyone is nice here but I think it's pretty awful customer service for them to not call me back especially when I have been pleasant with the 2 months it took for my glasses to come in. I just wish they would have called me back because now I'm out those $550 for the two glasses and had to pay out of pocket to see another doctor. Sorry for this long explanation but please be careful and don't order glasses from here in case you end up in the same situation as me. Especially if you need sunglasses and glasses. :( read more

I had a bad experience here. Mostly because of my own issues, but onward.... The check in was painless, fill out a couple papers. One of the papers was like, "If you let us take a PICTURE of your retina, we wont have to do the eye-drop manual looking thing. But, it's $20 extra and not billable to your insurance." I have issues with eyedrops. I have issues with pretty much anything foreign going into orifices other than my mouth (and even then, I limit to food and alcohol and water, and the like). Medicines, injections, even stitches provide me with a oneway ticket to the floor. Passout time. I talk to the receptionist about the option of no eyedrops and she encourages me, saying it takes less time and there is no need for eyedrops. I'm like, SWEET because I haven't been to the eye doctor in almost 10 years because of those damn things. Sign me up for the retina pics. I get in the exam room, do a series of "tests" for my eyes, and then they take the super bright pictures of my eyes. I ask the doctor's assistant, just to make sure I'm getting my $20 worth, "So this means I don't need any eye drops, RIGHT? And they don't have to push on my eyeball with the blue light thingie?" She replies, "That's right." Fast forward. I'm in the second exam room, and the doctor comes in. We do the whole, "Is One better, or Two? Two or Three? One or Three?" To be honest I can't really tell the difference between most of them. Then I went on to embarrass myself with the part that goes, "Cover one eye, and read the letters on the top line, right to left." "ummm.... a? m? 3? oh shit that's not a letter...." Then she goes, "Okay, these are some EYE DROPS to dilate your eyes so I can check the pressure." *GULP* I felt like I was having an out of body experience. I thought to myself, "Well, maybe this time I wont get sick, it has been a long time since I've done this. Maybe I'm over it." The eyedrops make themselves at home in my eyes. I feel okay. We do the tests, and wander into the other room to talk about my retina pictures (that were SUPPOSED to eliminate the need for eye drops). She explaining to me what the pictures mean, and I start to feel lightheaded. I nod, pretending I'm understand her or even listening at all, but it hits. I say, "I need to sit down." I'm getting a little queezy thinking about it. I sit in this exam room for about 15 minutes, head between my legs, with a cold paper towel on my forhead. I ask for a trashcan, thinking chunks will be blown. I finally get up, check out, pay my $20 that shouldn't have been paid, and walk out the door. BAM. I'm on my ass on the sidewalk. Shit. I shoulda known. Thumbs down for not warning me. I can't be the only person allergic to all things medical. Thumbs down for not giving me a prescription card so I could take it to Lenscrafters and get cheap glasses. SHAME ON YOU. Other than that, everyone was pretty nice, even if I was about to blow chunks. read more

Easy to make an appointment with availability within a week. Kind and knowledgeable staff. I was in and out within 30 minutes, full exam. Highly recommend. read more

Looking for a new eye doctor and I am so happy I found Queen Anne Vision Clinic! The staff is warm, friendly and fun! They make you feel very comfortable and the level of service is absolutely exceptional. If you have questions, or concerns, the staff is knowledgeable and patient. Dr. Taketa is gentle, friendly and brilliant. She goes through step by step with precise detail to ensure you receive the best lens prescription and understand your eye health. State of the art retina imaging is a wonderful alternative to dilation. The quality of care is important to this clinic and it shows. The eye ware selection is limited but if you are looking for something specific, just ask. The staff will help you find what you want. I would refer every single person I know to this clinic and feel fortunate to have found wonderful eye care in the city. read more

I have been a patient here for going on 9 years with the one exception wrote about on yelp. For most of my visits, I have seen Dr. Lung and I have never had a problem with either the prescriptions he has written nor the advice he has given me. A couple of things about Dr. Lungs practice: It is not a "cut rate business" like you find at Sears nor Fred Myers Vision Clinic. The level of work here is an optometrist assistant will use 3 or 4 pieces of equipment to measure you eye which includes depth perception, focusing tests, and a glaucoma test that doesn't use the puff of air. The 4th machine is the optional retina camera which will keep you seeing 2 bright spots for several minutes but beats dilation by a long shot. Be warned, however, he may want to do dilation. In my case, it didn't happen. After the above procedures, Dr. Lung then performs the traditional part of the eye exam using standard optometric equipment, charts and which lines you can read. Prices for the dispensary are average for the area, but again, I have never had a problem with the fulfillment of glasses on the first attempt . read more

Great experience from start to finish! Also, loved that I was able to complete all of the forms ahead of time to expedite the appointment. Will definitely be back! read more

Great doctor, friendly staff, knowledgeable, and very welcoming. Really enjoyed my visit to this clinic. They even have my super duper bad prescription contacts in stock! Bring a friend (dd) with you since your eyes will be dilated. read more

I've been going to Queen Anne Vision Clinic for a few years now and I've always had great service and care. I've seen both doctors and both do a very good job making it a comfortable experience and answering all of my questions. They use 4-5 different methods/test to check your vision and one of the coolest/most advanced I've seen is the machine that takes a picture of the inside of your eye. This is not only awesome because they then don't have to dilate your eyes but they can go over what they are seeing with you almost instantly. Definitely worth the $20 extra you have to spend on it. The rest of the staff has always been very friendly. They go over all of my insurance questions and make sure that I know how much all of my glasses/lens choices are. My only complaint is they are closed Fridays and the weekend, it would be nice to have at least one weekend day open. Note, their address is correct but the map shown on yelp is wrong, they are located on the corner of Mercer and 4th. I would definitely recommend them to anyone looking for a good eye doctor! read more

Dr. Lung and his staff are fabulous! Dr. Lung explains everything very thoroughly and never once did I ever feel rushed or that he didn't have time for me. He helped me to understand my eyes and explained how I could take better care of them and I was amazed at how much we all take our eyes for granted but not any more I have the full scoop now and he is fantastic. The beautiful ladies in the office are wonderful, kind and caring! They treated me with the utmost respect and care. I will tell everyone and I am so excited to have found a great vision clinic that I can go to. You have to check them out they are fabulous! read more

In the market for a new eye doc, I ran across this business in my neighborhood. As a new patient, I was able to get right in and see Dr. Lung! No crazy loong wait, which is always a plus! My vision isn't super bad and this was my first time getting a contact prescription. The lady who helped me 'learn' about contacts... how to put them in and what not...was soo amazingly helpful! Made me feel like a contact pro :) Dr. Lung is kind and very informative; he sure does know about eyes lol he gives great advice! My first experience here was spectacular!! read more

Pretty stoked on this eye doctor ! Perfect local small clinic that checks all the boxes needed for my yearly eye routine. The staff is insanely professional. They go out of their way to find the answers you need on the right glasses or medical benefit questions. The whole process from start to finish is smooth, quick. ( not long waits at all ) and I leave feeling educated about my eyes. I've had two different doctors since going there over the last two years and both were great. From the location to the small family like vibe, and to the awesome staff. this an eye doctor I highly recommend if you live near lower Queen Anne or work close by. read more

1 star is for Dr. Taketa and the eye-glass lab this Clinic work with...all the vision exam machines seem old and out-of-date, this optometrist also didn't even bother to check the exam result, and simply asked for my previous prescription & wrote the same exact thing for my new prescription, why bother charging me for the vision exam then? The lab that Queen Anne Vision Clinic is incompetent, and they messed up on my new eyeglasses. The frame felt suitable for me, but once I return to pick them up, they inform me the lab had over-melt the frame, but it should still be acceptable. It was not & my new eyeglasses was extremely uncomfortable, so I was forced come back twice while their lab try to remake my eye-glasses. I am still unhappy with my new eyeglasses and has reverted back to my old eye-glasses, I would NOT recommend anybody else to come here, and I will NOT be returning to this clinic. read more

I recently had my first appointment here, and it was excellent all-around. First of all, I think I spent a grand total of 2 minutes waiting around. My appointment started promptly and everything was very efficient, but never rushed. The staff are extremely nice and helpful, and Dr. Lung is terrific. He was very happy to explain anything and just great as a doctor. I found the staff to be very helpful, nicely low-pressure, and very patient. The woman who helped me gave me a lot of helpful feedback on which glasses suited me, had no problem with my indecisiveness, and wasn't pushy about the various possible add-ons to my lenses. This is how sales ought to be - presenting your options, but not making you feel forced to choose anything. Frames prices here are generally between $130 and $230, with a lot of choices around $160. Not cheap, but I did not have trouble finding some frames that fit in my budget. They accept VSP and they know exactly what things will cost you with VSP, which made things easy. The retina picture is pretty cool! I'm not sure why they are so insistent on dilation and/or a retina photo every time - I've been going to optometrists for 15 years (since I was eight) and they never even suggested eye dilation - but maybe my old optometrist was behind the times? read more

The eye exam was great but the experience of trying to get a proper contact lenses fitting was horrible and frustrating. Do not come here if you want to switch from hard lenses to soft lenses. After trying out 4 or 5 different types of soft contact lenses, I ended up asking the optometrist to refill my original hard contact lenses prescription after 4 months of trying to find the right soft contact lenses for me. Felt like a waste of time. read more

I recently moved to the lower Queen Anne neighborhood, and having Queen Anne Vision Clinic and Dr. Lung as my new optometrist has been absolutely wonderful! I truly can't say enough great things about his practice and welcoming staff. Dr. Lung assisted me throughout my entire successful LASIK procedure (preliminary vision check and measurements, fantastic recommendation to Pacific Cataract and Laser Institute, and now my post-op care). Not only is he thorough, professional, and genuinely caring, Dr. Lung and his staff are also communicative and extremely knowledgeable. I could not be more happy with my LASIK outcome and the treatment I've received at Queen Anne Vision Clinic! Highly recommended. read more

When I moved to Seattle 3 years ago from the east coast, I assumed I wouldn't find as great of an eye clinic as I had for many years before, but I was completely wrong! I love Queen Anne Vision Clinic. I have gone multiple times (not just annual check-ups), and everyone there is always a pleasure to work with. If you're lucky, you'll even go on a day when they're playing Hits from the 90's! It might be hard to resist singing along... My exams are always very thorough, and the Dr goes through all the various options I have each year. The staff really couldn't be friendlier; they have always provided me with solutions for any issues or questions I have - small or large. Thanks for all you do, QAVC! read more

I recently visited this clinic for the first time for my annual checkup with my wife. I was pretty impressed with the Yelp reviews and decided to try them. The eye exam went well, I have a constant power since over 5 years and nothing has changed in my lens prescription for over half a decade. I just needed to get regular checkup done and prescription renewed. Doctor's visit went very well and everything was normal. They charged me $50.15 for lens fitting fees (although I already have a brand of lens selected and don't need any fitting lessons or tests, but I still went with it) and I asked them to order a trial lens for a small variable power. I was told I would get a call when the lens arrive in about a week. I was not called for 4 weeks, nor provided any information about the lens. My wife called them after about 4 weeks to confirm if the lens have arrived and they said that they haven't actually processed the invoice with insurance. She inquired when can she call back and they said it will be ordered today and arrive in another 2-4 days. She called again next week and was told it will take another 2-3 days. At this point we asked them to cancel trial lenses, refund the fitting fees and provide the prescription based on the the tests done at the clinic for which our insurance has already paid. The desk staff told me that you will not get the prescription without the fitting fees, which as we know is illegal for any clinic to mention. I asked them to clarify, if she is saying that she will not provide me a prescription without paying fitting fees and she started explaining absurd rules and needs for fitting tests. I guess scam is the word for them. As long as you are paying for absurd fees not covered by insurance you are fine, else they will decide if they want to give prescription or not. I decided to take my refund of $50 and I am not going back to them. Instead I will reach out to my insurance provider to cancel their payment because if they tested me, they need to provide proof of tests with a prescription. Also, need to check with a lawyer friend if they can actually deny a prescription after tests. read more

Just got back from my first appointment at this clinic. LOVED IT! I've had my fair share of issues with eye docs in the past... ranging from poorly fitted contacts (resulting in massive eye problems) to poorly socialized doctors to completely absent-minded staff. This clinic has none of the above and for that alone I would recommend it. What's even better though? The doc didn't just jump to expensive procedure suggestions, or offer to give me a pill to help with dryness (common at other eye clinics these days), he really spoke with me at length about the best choices for my corrective wear. I left today knowing I would be doing what was best for not only my eyes, but also for my lifestyle. I definitely recommend the $20 picture of your retina... its quick, and keeps you from having to get your eyes dilated... You will likely still end up with stuff in your eyes, you just won't walk away with dilated eyes. :) They accept the VSP eyecare plan, and have a great sheet where they outline what benefits you are getting through them, and what your costs are. Frames look super-cute, and I can't wait to walk away with a nice pair! read more

This is the first time I had a new optometrist since moving to WA from MA. Dr. Lung was terrific - it turns out I had been using a prescription that was too strong and causing headaches. He took the time to let me try out contacts and then come back to provide feedback, all before the end of the year and very last minute on my part. Great experience. read more

I only went here to check out eyewear and had a decent experience. I felt I drove the buying experience and got feedback rather than somebody who knows what works and offering me options. Getting the glasses ordered was straight forward and with a little help from the other person we got thru the insurance details. All done got my glasses back 7 days later but with the nose pieces which I requested for without. So they got another frame sent over. All in all a good experience. Good selection of frames and good customer service. read more