I was lucky enough to be referred to Dr. Sun after terrible care at Northwest Eye Surgeons. I was…read moreso nervous after being treated at Northwest Eye Surgeons horribly and having been put in situation that potentially could have been life or death. As a healthcare provider, I am very careful and particular about my providers, having seen a lot in my 40 years. Dr. Sun was AWESOME! He took on my case immediately, and the care I received from beginning to the end was superb! Let me start with the office staff, they were unbelievably helpful, I had to have my surgery in an OR, not a procedure area. They took on the scheduling and insurance company with finesse!!! In fact, we thought it would be a month or more to get approval. It took about a week. They were accommodating in scheduling both before and after surgery. They are amazing!!!
Dr. Sun was an outstanding provider. Unlike other clinics, he did not try to upsell me, trying to make more money. He presented my options clearly, and he was honest about which lenses he recommended. He did not try to push me into buying the most expensive types, letting me know both the good and bad of each lense. I NEVER felt pressured or like I was in a cattle call, just trying to get as many surgeries and as much money as he could make.
My surgery had complications completely UNRELATED to my medical treatment, and directly related to having waited too long and having a complex cataract. This required much follow-up. I can not tell you how impressed I was with how available he was at the drop of a hat. He followed up with me later in the day after my surgery, personally calling. He followed up with me the next day, and for the next month. I had to go in urgently to address issues, and when I called the response was immediate. His office staff immediately had me come in. He was patient, kind, caring, and very willing to answer my and my husband's questions.
In the hospital, as I was getting prepped for surgery, the staff was talking about him. They had great things to say about him, and they complimented him on his care and treatment of staff and patients. Those kind of recommendations do not come lightly, and as I was very nervous pre-op, this helped with relieving my high anxiety.
Yes, his building is old and in a weird place, but once you are in the doors, you are treated very well, and the care you receive is outstanding! I have recommended him to many of my fellow colleagues and friends. One of my family has worked for an eye dr for years, she intends to go to him for her cataract surgery.
With my eye healed, I am ecstatic about being able to see, not realizing how bad my vision had gotten. I am grateful EVERY day for the surgery and how lucky I am to have had him as my partner in this cataract journey.
I have another cataract that needs to be addressed in the future, and I am relieved that the decision of who to go too has been made. That is half the battle right there.