Not all glasses stores are the same...and I'll prove it:…read more I have very bad astigmatism in my right eye (+7.25) and have been using the higher quality progressive lenses for my frames. About four years ago, my glasses were getting so worn out, so I opted to get all-new specs. I have a good friend who is an optician, and he always does my measurements and creates my prescriptions for me. I brought my current prescription to the LensCrafters at Northgate Mall (or what's left of it), who promised me their lab could handle my heavy astigmatism. So I picked out a new frame and placed the order. Then they informed me I could get a second pair for 50% off, and I had been wanting to get prescription sunglasses anyways, so I opted to do the promotional offer for those glasses. I left the store feeling good that I had finally paid some attention to getting better eyesight. However, the result was horrific. First off, the lenses they gave me started to scratch up like crazy after the first month, despite my meticulous efforts to use only glasses-approved cleaning solution and microfiber cloth wipes to clean them. I mean, I was religious about it because I didn't want to scratch my beautiful new lenses. Turns out that didn't matter...they continued to get scratched up at a very fast pace. Secondly, they never produced my sunglasses. When I went in to pick up my regular glasses, they told me the sunglasses would take a little longer, which was fine with me. Two months later I called them wondering where my new sunglasses were. They told me the order had been cancelled. When I asked why, they couldn't produce a clear answer. They told me they would "look into it" and would let me know what they found out. They never, ever returned any of my calls, texts, or emails. I had to go back into the store a third time and demanded to know what was going on with my sunglasses order. They again told me the order was cancelled without any explanation as to why. They did not give me any option for honoring their promotional offer, which was the entire reason I decided to get the sunglasses in the first place. It was so infuriating, disrespectful, and negligent. Eventually, they reluctantly refunded my money, and I told them they had lost a customer for life. I was left searching for a new resource for my eye care that wouldn't treat me like a commercial pawn or just another consumer to scam. I live in Shoreline, so I took a chance and gave a call to Shoreline Eyecare. They were very understanding of my predicament and suggested I come in so they could see the glasses, my prescription, and give me their overall assessment of what would be a good next step for me to take. I immediately felt like someone actually gave a shit about my eyesight...which was very refreshing given the hellish experience at LensCrafters. My experience got even better after my first visit. I was offered a free check-up to verify the accuracy of my prescription, and then I met with a nice employee named Ally to review lens options for my existing frames (I wanted to keep the frames). When I showed her the glasses I got from LensCrafters, she looked them over for about twenty seconds and said my lenses were very likely defects because of the nature of the scratches and the fact they were so bad after a short period of time. As my blood boiled about being taken for a ride by yet another consumer-preying corporate entity such as LensCrafters, my conscience was slowly being convinced I had come to the right place at Shoreline Eyecare. It was exceptionally clear to me that Ally was thinking and acting upon my best interests. As she made suggestions, she checked the system to see if my insurance gave my discounted or covered options, she shared alternatives, showed me the supply line items for total transparency, and just made me feel like she was now my eyesight partner, as opposed to someone trying to sell me new glasses. When I decided to pull the trigger on the new lenses, I also decided to get the sunglasses as well since this seemed like a place that would be able to fulfill such a request. Ally informed me that, based on my insurance policy, it would behoove me to wait until after the new year because, at that point, she could apply a vision discounting to my order and save me close to $200! So I chose to do that for my regular glasses and went ahead with the sunglass order in the meantime. Ally helped me get the new lenses for my glasses ordered, they fit perfectly, and I'm now enjoying amazingly sharp and clear eyesight. Even being out of network for my insurance couldn't keep my business away. If you want real help for your eyesight, make sure you go to Shoreline Eyecare.

I enjoyed my experience here. I thought the eye doctor did a good job and she was a good…read morecommunicator. Eyeglass selection could be better but they did let me order a pair of frames they did not have

My experience for whatever reason was super easy. I think I owe it to the personalized service that…read moreI received. My selection was made easy because Cassidy searched the storeroom for frames that fit my head - she certainly knew what she was doing. I quickly chose my frames and the finished set was done much sooner than anticipated! What was even better was that they were able to squeeze in for a last minute visit to receive my glasses and ensure they fit well. Perfect fit. No adjustments needed. I hope to receive the same level of care when I come back for my next pair!

I was traveling and in town for a few days when I had an issue with a broken frame on my glasses. I…read morestopped by without calling ahead or making an appointment and they had my frames fixed in less than 10 minutes at no cost! I so appreciated their kind front desk gal and willing optometrist to help me out!

Should the ophthalmologist shop inside Costco be a part of this review? I had an eye exam there…read moreabout 1 1/2 years ago. It was $50.00 .From that prescription, I got a Costco frame and lenses. It was terrible and actually worst than the Dollar Tree $1.15 glasses. I had no idea of Costco warranty and waited 2 months too late. Went back and got another prescription. This time it was with the husband. Got another pair through Coscto...and this time it was right on. Yes, I paid 100% all over again. 14 months later, after losing both nose pad pieces and replacing them with an Amazon kit, I lost the right lense. Found out the screw in the frame had fallen off. Drove today to Costco and was first in line. The lady was super nice and took care of it. It seems great. I got home and , as a watchmaker, I have these magnifying glasses that are amazing. That Costco employee used an oversized flat head screw, not the Phillips size original screw. It works so far. I can see the frame is misaligned and will never be able to be repaired ever again. She did the job. Was she good at it? NO. I bought glasses through Costco. Within a year, I lost both nose pieces and soon after the right lense from another lost screw. The repair done was unprofessional and destroyed my glasses. BTW, an eye exam is now $85.00 Talking about cost of living, from $50.00 to $85.00 in less than 18 months, do the math. Our goverment is lying to us. The inflation is not 3.4%. It is over 40%. Same as for a gallon of diesel. From $3.67 to $5.69. Folks do the math!

I've read the other reviews and they either talk about the glasses counter in cosco (separate from…read moresound eye care) or about optometrists/receptionists who are no longer at Sound eye care. I have been seeing Dr Bell for over 3 years now. Her level of service is Above and Beyond - exceptional. I had forgotten what we said in my last appointment about needing 2 pairs of glasses for different activities, so I made another appointment. The appointment started on time, the receptionists were lovely. The equipment is top of the line. Dr Bell spent 40 mins going over everything about my eye care in great detail so that I fully understand how to take care of my eyes. She meticulously checked my glasses and prescription again and offered me a comprehensive plan going forward. She even gave me measurements for the glasses I'm going to order online so that I can input the right data on there and save some money on that pair. She was kind, patient and very thorough. I've been seeing optometrists for decades and she is the best.

I held off writing a review for a while since I wanted to experience the frame fitting process…read moreafter getting LASIK. Back in October 2020, it was my first time going to Visionaire Eyecare and I can honestly say it was an amazing experience from start to finish. Making the decision to go to Visionaire Eyecare: I found them through VSP and I liked how they had an online application for new patients. I received a follow-up call the very next day and that they could take me in within the same week which was great. I walked into the office and the staff were super friendly and helpful! They are also very COVID compliant which is great! During the eye exam process, Dr. Wong went above and beyond my expectations by making the process super seamless. Dr. Wong took the time to answer all my questions and provided me with an amazing amount of information I never considered before. He does an amazing job emphasizing the importance of your vision and overall eye health. In March 2021, I got my first frame fitting after getting LASIK (went to a different place to get the procedure done). Both Carol and Marina were super nice and friendly! They were very patient with me and were willing to help me pick out sunglasses for me. I was able to walk out satisfied with my new pair of sunglasses thanks to their guidance. One minor improvement I would like to see is maybe getting an email/text reminder for my upcoming appointment. Other than that, I would highly recommend Visionaire Eyecare! Thank you Dr. Wong and team!

Best service you could ask for in eye care also they have a wide selection of stylish framesread more

No nonsense kind of place…read more Parking: Huge lot out front Ambiance: Your average little eye shop. Service: Front desk lady is SUPER friendly. I came in for a contact fitting. Doc is also very professional, really seems to know what he's doing. They don't seem to push stuff you don't need and they don't charge crazy expenses for contact fitting. THANK YOU! My son came in a year ago because we noticed he was squinting to read things far away. One of this teachers made a comment we should have his eyes checked so we went here. The doctor showed him the chart and asked him to read the letters. My son hesitated to read even the really large ones and I was thinking how could I have possibly missed his bad eyesight before!!! But then the doctor said his eyesight is fine. I was like "WHAT?" But then he explained that the problem was he was afraid of getting the answers wrong and that's why he hesitated. The doc correctly guessed that I had told my son that he would have to get glasses if he didn't do well and that's why he hesitated so much. I came out of there thinking - now there's a very experienced doctor! Recommendation: I really like this place. Great doc for the whole family.

Unfortunately, Dr Min has closed the clinic as of June, 2022. I really miss his professionalism and…read morefriendly staff, and regret having to find a new provider. This was a five star provider. Good luck, Dr. Min.

Incredibly warm people here. I brought my glasses there for adjustment. Both the optician and the…read morestaff at the counter were incredibly nice. You can see their smile and feel the warmth of their service attitude. The optician does a good job. Really detailed work and professional skills. Frame adjustments can be tricky and in fact it involves in a lot of tweaking in different spots. The optician takes his work seriously. They take COVID precaution seriously too. Overall, you can just feel this is a professional optical store with great skills. I would recommend to all people in the big Seattle area.

Had an eye - foreign object in my eye. They told me they…read morehad no time to see me - next appointment was later in the week - go get your urgent care elsewhere. Would have taken them 5 minutes to fish the thing our of my eye. Very dissappointing.

I've been wearing hard contact lenses for over 40 years. Soft contact lenses can't correct my bad…read morevision. About 6 years ago, my long time optometrist retired and a young doctor replaced him. Apparently, fitting GP hard contact lenses isn't something that all optometrist are skilled to do. After struggling to fit me, the young optometrist recommended that I see Dr. Patricia Keech at Highland Vision. Her office was a little further than I wanted to drive, but since she was recommended by my optometrist, I took that as validation that she must be good; and it turned out that she is very good. Dr. Keech has been my optometrist since then. She's very good at correcting vision and fitting my hard contact lenses. Since I don't have vision insurance, I pay cash (credit card) on the day of the service so I get a discount on the exam cost. The profit margin is too low for them to give a discount on the contact lenses.

1 Star - Very Disappointing Experience I visited Dr. Bell…read morefor an eye exam, specifically needing a prescription for seamless bifocals, which I have relied on for over 15 years for close-up work. Unfortunately, the first prescription was completely off -- my new glasses were unusable for my daily tasks. When I contacted the office to report the problem, they asked me to come back for a second exam. I did, hoping for a better outcome. A second pair of glasses was made with the new prescription, but that also failed to meet my needs. In 15 years of wearing bifocals, I have never experienced this with any other eye care provider. The entire process was time-consuming, frustrating, and ultimately left me without functional glasses -- twice. I cannot recommend this practice for anyone with specific or complex prescription needs, and I will not be returning for future eye care.

Dr Elizabeth Bell did my most recent exam. She's just the best. Explained how my vision is…read morechanging. Explained differences between bifocal and progressive lenses. Talked thru different strategies, eg separate pair for computer and driving. Highest recommendation. Also: Staff are super courteous and efficient. I'm a bit thick and they patiently explained the paperwork to me. (Maybe add a link from soundeyecare.com to this profile? Because this profile is too hard to find. Because Yelp is just the worst.)

I was researching for a new doctor for my dad and I was checking out Dr. Swedbergs because of a…read morereferral he got. When I found out Lynn is managing this practice, I had to warn other people about her. I heard the main doctor is great here, but if she is the helper for the doctor, I would be careful. She talks about things she doesn't know anything about because she thinks she is so smart and above the doctors and will tell you things that are incorrect. She would argue with you because she thinks she knows better than the patient or their family members. It is so dangerous, I had to take my father away from the previous clinic that she worked at because of this assistant. She would say things that would contradict the doctor because she "thought" the doctor was not 100% right about my father's glaucoma care. She even said my father had cataracts before the doctor even said anything! If she is training the people working here, I would be very cautious about the information they give you that isn't from the doctor directly.

Dr. Swedberg performed cataract surgery on one of my eyes several months ago and I'm pleased with…read morethe results. The office is both efficient and personable at the same time. Dr. Swedberg and his staff are pleasant to deal with and I think that they provide a high level of care. Parking is either right in front of their door or around the corner.

Ok I reviewed the WRONG place, omg! I just deleted the…read morereview meant from another business, I give these guys a 5 star.! I saw Dr. Kaur, she was amazing, calm, patient, informative. Did not make me feel uncomfortable in any way. Answered all my questions in a understandable way. Amy the optician (?) Was very kind showing me different frames and giving me extra alternatives for options outside of their business, appreciated. So far I love these women! Very relaxed, knowledgeable and kind. Ample parking in back lot. If you have extra time after, grab a delicious bite to eat at the restaurant next door called "MO & Lu". Very tasty homemade Italian food, family owned, locally sourced, very reasonably priced. Yelp them!

Took my son there for his first eye exam. They accommodated is even though we were about 15 minutes…read morelate and we were seen promptly. Dr Kaur was very efficient and explained all the steps patiently. My son was nervous but she tried her best to put him at ease. We were pleased by our experience here.