Each time I have come into their store, I have been greeted by friendly professionals. I have observed each of the folks working there being very respectful of their customers. They have an amazing selection in their store and their value is comparable to some of the best that I have seen. They have helped me with each of the problems that I have had quickly and clearly so that I understood what the problem was and how and if they could fix it. read more

Sherman Optical offers the best eye glasses that you will find anywhere! I am so pleased with my new glasses from there! I'm especially impressed with how good the lens are. I'm 79 and have worn glasses since I was 6 years old. I know good quality in glasses when I find it. Having been in business since 1939, Sherman Optical offers that good quality. They also offer a warranty on your glasses and lens and free cleaning fluid. Plus when you go to Sherman Optical you are welcomed by nice, friendly people who know exactly what they are doing. I won't go anywhere else for my eyeglass needs! read more

Mike was very helpful and very understanding of my needs. I am here in Seattle visiting my children and I dropped my only pair of eyeglass. I couldn't function without it. Mike understood my dilemma and helped me out by fixing it so fast. He fixed it within an hour. He's really amazing. I couldn't believe this kind of service at all. I am really appreciative... read more

We stopped in when my mom was visiting from out of town and her glasses broke. Mike was so helpful and patient, thought creatively about an affordable solution and had us out the door in about 30 minutes with a perfect fix. Would heartily recommend this clinic! read more

WOW!!!! If I could give a 10 STAR review, I would! I have a crooked nose and small face and have never been able to find sunglasses that fit right. Lisa was an INCREDIBLE help. She took one look at me and walked over to a pair that she thought would be perfect for my face. She also brought out dozens of other options and I tried on more than I can count. After all that, I ended up buying the 1st pair that she recommended. She was so patient, encouraging, and also quite honest when a pair didn't look quite right--which I appreciated! She quickly switched the current lenses to polarized ones and then form fitted the glasses around my ears for a perfect fit! I couldn't be happier! Thank you Lisa!! You are THE BEST!!! I have never experienced such AMAZING CUSTOMER SERVICE in my life! THANK YOU!!!! read more

I'm now glad there was something wrong with my glasses that my regular optical place couldn't fix, because they referred me to Sherman. What a great place! I had a pair of frames without nose pads, a style that doesn't work well with my very small-bridged nose & wasn't helped by adhesive pads. When I asked at my usual place if they could do nose pad insertions, they gave me Sherman Optical's phone number & it was such a great experience. All the staff were genuinely friendly & helpful - Lisa, Jazzy, & Mike are the ones whose names I remember - & Mike did the adjustment after they put in the nose pads. He was super knowledgeable, full of ideas and plans B & C in case A didn't work out, & it was clear that it would be no problem at all for me to check back in if I needed anything further. I did, in fact, go back the next day for some tweaking of the nose pad wires, & Mike had the idea to try some larger nose pads, too. Bingo! My glasses now stay up all day, they don't leave marks, & I don't get headaches anymore because the nose pads keep the lenses away from my face & at the right height. Thank you all so much for your help, & maybe even more for your demeanors, if that can be plural. I work in customer service & I know how hard it can be to stay positive & friendly until closing, which is when I was always dropping in. :) But you all made it seem effortless. We are lucky to have you in the community! read more

I selected Sherman Optical because it was locally owned and had an excellent reputation. Sherman Optical promptly helped me when I needed a new prescription for progressive reading/computer lenses from my ophthalmologist filled after cataract surgery. The selection of large men's frames seemed limited, but they had something I liked that fit well. The high quality lenses they made from the prescription were accurate. They delivered on time. In an age of foreign corporate near-monopolies providing, the insurance, eyewear and lenses all in one expensive package, Sherman Optical is family owned and operated optical shop. The staff is knowledgeable, friendly, and truly helpful. read more

A poor experience to say the least. I was told that my temple replacement on my prescription glasses would be done the following day. I did not anticipate them calling to inform that they had scratched the lens. There was no apology. Rather, the technician stated "your glasses were scratched anyway". I have photos/video of the glasses prior without scratches. I proceed to the store where I am greeted by the owner and technician. They claim they're being gracious by "paying" for a new lens (they will make the lens themselves). I correct them and state that they are not "paying" but "replacing" what they damaged and the technician's response was that it was not broken but scratched. There are 2 very distinct scratches now on the lens that require a replacement. I mention that I am not comfortable leaving my glasses there for further repairments. The owner became upset and stated that he would not be paying "retail price" to replace my lens at another store and that I took the risk of getting them repaired at Sherman's, so I should be grateful he is offering to fix them himself. He mentioned that they had disclaimers of this risk but he failed to place them visible to any customers. Why would a customer ever want to leave their glasses with that kind of "disclaimer"? My frame cost $250 and the lens $200. They proceed to tell me that Sherman's has been in business "for 4 generations!" and how baffled they were with me. A simple apology could have sufficed, but they continued to strong-arm me into having the lens fixed there despite poorly handling my glasses and implying they had a disclaimer on risk. Why would I want it repaired there now? They need to learn to be considerate and take responsibility in their mistakes. Could they not have covered the lens when working on the glasses with sharp tools? They place glasses at risk. I hope they will start to cover the lens or take more precautions with their customers lenses. It is truly unfortunate this mistake occurred but it could have been prevented. Additionally, they did not provide documentation and became upset when requesting a copy - This experience was so uncomfortable. I will have to get the lens fixed which will take weeks... They did not even consider how this will hurt my work and time as I am unable to see properly. Some advice - just start off with an apology if a mistake was made on your part. Edit: I never received an apology when I went to pick up my glasses, and my family member who was present can recount this as well. I can recall this as I would have been understanding and more inclined to forgive the situation, but the whole ordeal was uncomfortable (it was heavily sales driven) and the owner was very rude. I was also never told it was a hard repair but rather the technician said it would take a day. Sherman's may have been a good store but I cannot recommend the current state of the business - tactless and unprofessional. Learn how to take criticism for the growth of your business. read more

Well, it is time to upgrade my glasses so I went to Sherman Optical of Lynnwood with my new prescription and credit card expecting to either pay for new trifocal lenses with antireflective coating and Transitions as my eyes are a bit light sensitive for my older (eight years strong) but still functional frame or a new frame and lenses. I ended up not buying anything due to the honesty of the owner. The owner, Mike Sherman (this isn't a chain store, if you haven't figured out) first talked to me about my needs instead of presuming that I wanted to buy something. He compared my "new" prescription to my existing four year old prescription lenses, what kind of work I do, and how long I have had my frames. Then he said to me that I had three choices. The first was continue with what I had as the old prescription wasn't that different from the new other than some small changes. The second was replace my existing lenses but he didn't recommend that unless I was having trouble seeing, if the lenses were scratched up, or I just wanted an up to date prescription. Neither applied. The third was get a new frame and lenses when I was ready. He recommended that I were to choose this choice to get a frame that was deeper in depth to give me more reading space due to my having trifocals and narrower in width to reduce the size of my lenses since I use Prisms and to fill my face appropriately. No one had suggested that before. I ended up deciding to save some more money for a better and newer frame that would meet my needs. Mike was okay with that and thought not buying was a viable choice. I also got a quote for him for the lenses and found out that he was 2/3rds the price of the place I had originally bought them from. So it is nice to know that when I come back, my cost will be affordable. And yes, I know that I am buying all the bells and whistles because I need them. And he grinds his own lenses. That's important to me. I tired of corporate chains whose staff lack a good work ethic when it comes to lense quality. read more

Broke my reading glasses in a stupid move so I called Sherman Optical since I need to be able to read - especially now. They have reduced hours but Mike Sherman told me when I could come in and he fixed my glasses beautifully! Mike is top-notch and I am always extremely happy with the service I receive. I won't go anywhere else! read more

Been a repeat customer till 1/23/20 just before noon. Purchased glasses that needed adjustment. The guy behind the counter looked up and said we'll be with you shortly. Then a woman walks in and he greets her. When the bearded employee finished with a customer he then looks up at the lady who came in after myself and said, "Women first." I'm all about shivery, but at what point is one persons time more valuable then another? I guess they don't need my repeated business. read more

This is what an optical shop should be. Super helpful, happy to answer any questions and prompt with their service. Look no further.

Sherman Optical is a great company. They fixed my glasses and have made another pair. I will go to them when I next need new glasses.

The service and customer care was incredible. I have taken my family to several other optical shops over the past few years, but I can honestly say I look forward to becoming a repeat customer at Sherman Optical. My son usually hates shopping for new glasses, and I am lucky if I can get two words out of him. The owner took time to connect with my son, asking about his interests, hobbies and school, and barely even mentioned glasses. In a just a few minutes, the owner was having a real dialog with my son about features to look for in his glasses and how the various options could work with his active lifestyle. I was very impressed. The store had a good selection of top brands, youth glasses, and the store was family friendly. One of the signs on the wall mentioned they have been in business for something like 70 years, and I can understand why. Using our insurance was quick and easy. The glasses came in a day early, and we came back in for fitting. The glasses need some slight adjustments, which were done on the spot by the technician. The owner made sure the fit was perfect, and my son couldn't have been happier. The time, attention to quality, and genuine concern for customer satisfaction made all the difference in the world. I highly recommend anyone check out Sherman Optical. read more

I have a child with special needs and they were extremely helpful and accommodating. Paid attention to the fact that the appointment needed to be brief, my budget, what would work best for my child, etc. On top of all that, they were nice. We were in, did our business and were on our way. I am grateful as this sort of an event can be long and stressful for everyone involved but it was very easy. read more

I could not say enough good things or praises for this company. great job repairing my glasses, and cleaning the glue I used!!!!! The price was more than fair!!!! read more

Chris at Sherman Optical just gave me the best shopping experience I think I've ever had at an optical shop. One of the best shopping experiences I've ever had anyplace. I wasn't in the store 30 seconds before he was at my side, smiling, showing me exactly what I thought I wanted. He helped me make a great choice, then proceeded to charm me while he explained the details of how wonderful the sunglasses were. He made sure he recorded the sale in case I needed it at a future date, made sure I knew the sale was without sales tax, and was simply wonderful. The sunglasses are FitOvers, from Australia, and I think I now have x-ray vision they're so terrific. I'm switching optometrists because of Chris (and his colleague who was busy when I walked in but still made eye contact so I knew I was noticed.) BEST. EVER. read more

My ophthalmologist recommends only two optical shops. This one and College Place. He wrote himself a prescription. He filled it at 4 places. Only this one and College Place got it right. This is more expensive than a big box chain but you will probably get more accurate glasses. Their selection did offer a lot that I liked but I found one pair. I had to go back a few times for adjustments but they eventually got it right. Better service than a chain for sure. read more

A very fine place: Helpful and knowledgeable staff, a wide variety of frames including some priced quite reasonably, and quick service. Highly recommended. read more

Owner Mike was very knowledgeable and helpful. He provided me with multiple options without any sales pressure.

I would have given them five stars yesterday. Had to go back to clear up a simple billing mistake by Sherman. The "manager" made me feel sub-intelligent. YOUR MISTAKE, NOT MY MISTAKE DUDE! read more

Staff are friendly, helpful and knowledgeable. Excellent customer service. Best pair of glasses (quality of lens) that I have ever had. They are also so helpful with fitting the glasses to you and have an excellent selection of frames. read more

We all have those days, when nothing seems to go right. Today was one of those days for me. Ran out of gas, Starbucks drink was wrong, and I stepped on my glasses. I found Sharmin optical through a friend and came into see them. I came in expecting a large repair bill, or have to buy new glasses. Was not really looking forward to it. Within about 15 minutes my classes were fixed, and when I ask what I owed him and shook my hand and said "thanks for coming in." I won't go anywhere else for classes. read more

Best place in my opinion to purchase your next prescription glasses or sunglasses. Extremely knowledgeable about the materials used to make different glasses. They are in the business of making sure that you are happy with your purchase, and not just treat you like a number. I will continue to go here for the foreseeable future! read more

Right before a four month long trip, my frames, which had lasted me a good seven years, decided to snapped on me. Cue panic and having to dig out my uncomfortable spares. Since they snapped at the bridge, there was no use trying to repair them and I had no time to order a new pair. So I thought it would be great just to pop the lenses out and stick them in a new frame! Easy-peasy. I headed over to the place where I got the glasses initially (shout-out to the awesome ladies at Roosevelt Vision Clinic) but apparently in the last seven years frames have gotten bigger so they had nothing. But they did recommend Sherman's Optics and I am so glad! They were not kidding when they say they specialize in unusual or out-of-date glasses! Every interaction I had here was phenomenal. I called a day before and they were as friendly as could be, especially compared to some of the other places I called. I believe the man I spoke to was named Chris -- knowledgable, friendly and, most importantly, very reassuring! I went in the next day and spoke with Tiffany. She quickly found me new frames that I really like *and* fixed that pesky kink in my spares for free so that if my new frames break (G-d forbid it happens again!), I have comfortable spares! She was very nice in answering my other questions, asked if my glasses were comfortable and offered to adjust them for me. I never felt rushed and she even gave me lens cleaner (free refills!) and a cloth. The frames themselves were very affordable and I was in and out in less than an hour! This was such an amazing experience. Will definitely be coming back here for anything to do with my glasses. read more

You can get excellent personal service here. They are arguably the best opticians in the area. Their pricing is not cheap, but they aren't the most expensive place either. Mike sometimes offers discounts, especially if you are buying a 2nd pair. Low priced frames and reasonably priced lens are available. read more

Sherman optical / yelp I have been a customer of Sherman Optical for over 30 years. Fred, father of the current owner was easy to work with and an honest person. I never had a problem with Fred, ever. Mike, the current owner has given me terrible customer service. This is a short review of my complaints. I ordered a pair of sunglasses from Mike, when he tinted them the lens came back red, and the lens not fit in the frame. Luckily Fred was still there to fix them. Later, after Fred had passed, I came to the store to order new glasses. They came to me with a chip in the plastic lens and shortly after the finish on the frame started to peel off. Mike ordered a new lens and a new frame. When they came in the new lens had a scratch in it, which I showed to Mike Sherman. The scratch was minor so I accepted the glasses. The second frame also had a finish that failed. This may not Mike's fault but he should warranty the work on brand new frames. They were also improperly fitted to my face, making me unable to wear them. I went to another optical place and they were able to adjust them correctly so I could wear them. I am now on the third pair of defective frames. I also requested Varilux lenses and later found out later from another optical store that my glasses that came back from Sherman were not Varilux lenses. Mike is seldom at the store and will not return phone calls. His staff are not authorized to do many things so I needed to see Mike. After many calls and much frustration, which I expressed, I finally got hold of Mike on the phone and he threatened to call the police if I came to his office. So now I am stuck with glasses that have a scratch in the lens, the coating is coming off the lens, and on my third pair expensive Marshon frames that have a peeling finish and look terrible read more

I recently had my lenses replaced at Sherman Optical and the service was outstanding. Chris was extremely knowledgeable and professional, using the latest in techniques to fit the lenses and frames perfectly to my eyes. My vision hasn't been this good for a long time. Highly recommended! read more

Best optical place I have ever been to. So knowledgable and helpful in finding glasses that are best for your prescription and face shape.

The stem broke off of the hinge on my frame. They provided me with a few options, replacing the stem with one that didn't match exactly or soldering the original back onto my hinge. In all honesty, I was taken aback by how friendly & personable they were. It was a pleasure having an annoyance , broken frame, repaired here. Especially, since I had previously taken this frame to a frame repair store in Bellevue, who not only was nasty & rude but didn't honor their guarantee when the frame broke again in less than 2 months. read more