I was traveling and in town for a few days when I had an issue with a broken frame on my glasses. I…read morestopped by without calling ahead or making an appointment and they had my frames fixed in less than 10 minutes at no cost! I so appreciated their kind front desk gal and willing optometrist to help me out!

Dr Wong diagnosed me to have glaucoma several years ago and prescribed me to take daily travatan…read moreeye drops. I never had confidence in his rationale based on various exam results. Last year I was tested by a glaucoma specialist and was taken off the eye drops for a month, then 3 months, then 6 months without change in eye pressure, field test results and internal eye properties. Very disturbing to have this misdiagnosis.

Best service you could ask for in eye care also they have a wide selection of stylish framesread more

If you have astigmatism, consider a different place since Dr. Wong will charge an additional $135…read morefor fitting contacts. Our insurance did not cover this part of the routine eye exam. My wife's doctor before did not charge her for this, and my eye doctor also will not charge for it. Kaiser Permanente's eyecare will not charge for it either.

I would not recommend Edmonds Eye Care Associates to anyone. Since October, I have been waiting for…read morea pair of eyeglasses, and the experience has been nothing but frustrating and disorganized. Initially, the optometrist made an error with my prescription, requiring me to return two weeks later for a reevaluation. I had purchased my own frames out of pocket and gave them to the office to insert the lenses. After that visit, I waited weeks for the glasses to arrive, and by the end of November, there was still no sign of them. In December, I was told the glasses had finally shipped, only to be informed later that UPS had "lost" the shipment -- including the frames I personally paid for. Because of this, I had to return yet again for another fitting about three weeks ago. I was assured the new glasses would be shipped directly to my home. Unsurprisingly, they never arrived. When I called last week, I was told there was an issue with their lab and that the glasses would be shipped as soon as possible. When I called again yesterday, I was told they were still at the lab but completed and would be shipped. At that point, I asked to speak with a manager. A staff member told me a manager would call me back, but I never received a call. This has been months of delays, poor communication, repeated mistakes, and zero accountability. If you value your time, money, and sanity, save yourself the trouble and go elsewhere.

I chose this clinic based on positive reviews after a bad experience elsewhere for my daughter, but…read moreunfortunately, those reviews were misleading. Before scheduling, I confirmed that my daughter met the age requirements and that the doctor treated her specific eye condition. I also offered to transfer her records in advance and was told it wasn't necessary. Six months later, just days before the appointment, the visit was rescheduled because the doctor wanted to extend a holiday break. Then, on the day of the rescheduled appointment, it was cancelled entirely. Only then was I told, after reviewing her records, that the doctor could not provide the necessary testing and was not the right specialist. This was far more than an inconvenience. The clinic wasted six months of our time and delayed my daughter's care. Had they been upfront from the start, we could have sought appropriate treatment elsewhere. I recommend looking for a different clinic.

Dr. Samuel Seto, of Eye Clinic of Edmonds, is rude and unprofessional. He spoke negatively about a…read morepatient, with staff members, thinking he could not be heard. There is lack of communication between office staff and Dr Seto. The office staff confirmed my complete eye exam would be covered by my insurance that that was not the case.

Very good visit. Competent staff. Dr Seto has a nice bedside manner that exhuded care and knowledgeread more

Not all glasses stores are the same...and I'll prove it:…read more I have very bad astigmatism in my right eye (+7.25) and have been using the higher quality progressive lenses for my frames. About four years ago, my glasses were getting so worn out, so I opted to get all-new specs. I have a good friend who is an optician, and he always does my measurements and creates my prescriptions for me. I brought my current prescription to the LensCrafters at Northgate Mall (or what's left of it), who promised me their lab could handle my heavy astigmatism. So I picked out a new frame and placed the order. Then they informed me I could get a second pair for 50% off, and I had been wanting to get prescription sunglasses anyways, so I opted to do the promotional offer for those glasses. I left the store feeling good that I had finally paid some attention to getting better eyesight. However, the result was horrific. First off, the lenses they gave me started to scratch up like crazy after the first month, despite my meticulous efforts to use only glasses-approved cleaning solution and microfiber cloth wipes to clean them. I mean, I was religious about it because I didn't want to scratch my beautiful new lenses. Turns out that didn't matter...they continued to get scratched up at a very fast pace. Secondly, they never produced my sunglasses. When I went in to pick up my regular glasses, they told me the sunglasses would take a little longer, which was fine with me. Two months later I called them wondering where my new sunglasses were. They told me the order had been cancelled. When I asked why, they couldn't produce a clear answer. They told me they would "look into it" and would let me know what they found out. They never, ever returned any of my calls, texts, or emails. I had to go back into the store a third time and demanded to know what was going on with my sunglasses order. They again told me the order was cancelled without any explanation as to why. They did not give me any option for honoring their promotional offer, which was the entire reason I decided to get the sunglasses in the first place. It was so infuriating, disrespectful, and negligent. Eventually, they reluctantly refunded my money, and I told them they had lost a customer for life. I was left searching for a new resource for my eye care that wouldn't treat me like a commercial pawn or just another consumer to scam. I live in Shoreline, so I took a chance and gave a call to Shoreline Eyecare. They were very understanding of my predicament and suggested I come in so they could see the glasses, my prescription, and give me their overall assessment of what would be a good next step for me to take. I immediately felt like someone actually gave a shit about my eyesight...which was very refreshing given the hellish experience at LensCrafters. My experience got even better after my first visit. I was offered a free check-up to verify the accuracy of my prescription, and then I met with a nice employee named Ally to review lens options for my existing frames (I wanted to keep the frames). When I showed her the glasses I got from LensCrafters, she looked them over for about twenty seconds and said my lenses were very likely defects because of the nature of the scratches and the fact they were so bad after a short period of time. As my blood boiled about being taken for a ride by yet another consumer-preying corporate entity such as LensCrafters, my conscience was slowly being convinced I had come to the right place at Shoreline Eyecare. It was exceptionally clear to me that Ally was thinking and acting upon my best interests. As she made suggestions, she checked the system to see if my insurance gave my discounted or covered options, she shared alternatives, showed me the supply line items for total transparency, and just made me feel like she was now my eyesight partner, as opposed to someone trying to sell me new glasses. When I decided to pull the trigger on the new lenses, I also decided to get the sunglasses as well since this seemed like a place that would be able to fulfill such a request. Ally informed me that, based on my insurance policy, it would behoove me to wait until after the new year because, at that point, she could apply a vision discounting to my order and save me close to $200! So I chose to do that for my regular glasses and went ahead with the sunglass order in the meantime. Ally helped me get the new lenses for my glasses ordered, they fit perfectly, and I'm now enjoying amazingly sharp and clear eyesight. Even being out of network for my insurance couldn't keep my business away. If you want real help for your eyesight, make sure you go to Shoreline Eyecare.

I enjoyed my experience here. I thought the eye doctor did a good job and she was a good…read morecommunicator. Eyeglass selection could be better but they did let me order a pair of frames they did not have

We had an unfortunate experience with our 8 year old son trying on special contacts at this…read morelocation. We were not thoroughly briefed before the appointment that staff would not be allowed to assist him with the contacts, and that parents weren't supposed to be in the room while he was trying them on. This was a traumatic experience for our son (the contact got stuck in his eye and the doctor had to use a small plunger to pull it out after I begged them to) but especially traumatic as parents watching our child struggle while the staff did...nothing. I hate leaving negative reviews but parents need to be told EXACTLY what to expect so this situation doesn't happen again. No, we will not use this business again nor can we recommend it.

Terrible customer services! I ordered my contact lens few times. Payments were charged but no…read moreproducts received. I had to call and asked to find out that they never placed the orders. It caused long delay and they never called patients to inform issues occurred. This time even worst, I waited 2 weeks, never received my product. I had to call again. They told me my prescription expired after 2 weeks!!! Never call patient to inform issues occurred, payments charged but no products received!!! Do yourself a favor, don't do business with this eye clinic!!!

Been going to him close to 20 years. Have upmost confidence in him. His staff is friendly, he has…read moreall the latest equipment to diagnose any problems.

Great Doctor! Very thorough and knowledgeable. My prescription is on the cusp and he was able to…read morewalk me through the pros and cons of the various potential prescriptions. Allowed me to try one with the opportunity to switch to his plan B if the first prescription does not nail it. He really listened to my concerns. He went the extra mile to make me comfortable about the approach that he was proposing. Great Doctor!

I've read the other reviews and they either talk about the glasses counter in cosco (separate from…read moresound eye care) or about optometrists/receptionists who are no longer at Sound eye care. I have been seeing Dr Bell for over 3 years now. Her level of service is Above and Beyond - exceptional. I had forgotten what we said in my last appointment about needing 2 pairs of glasses for different activities, so I made another appointment. The appointment started on time, the receptionists were lovely. The equipment is top of the line. Dr Bell spent 40 mins going over everything about my eye care in great detail so that I fully understand how to take care of my eyes. She meticulously checked my glasses and prescription again and offered me a comprehensive plan going forward. She even gave me measurements for the glasses I'm going to order online so that I can input the right data on there and save some money on that pair. She was kind, patient and very thorough. I've been seeing optometrists for decades and she is the best.

Wasted my time coming in to find out they don't take Principal Eye insurance for exams…read more Receptionist said only United?

Super friendly staff, and fast service. They don't have the biggest selection of frames, but they…read morehave good frames. I'll go back.

I have never written a review before but I feel compelled to do so for Dr Godines. As a senior, I…read morehave been to many eye doctors but none have compared to Dr Godines. He is so pleasant, kind, understanding, professional, and very thorough. We drive from Leavenworth just to see him and he makes it well worth the time and effort and so appreciative as we are of him. Krista is also very pleasant and knowledgeable. Thank you so very much, Dr Godines, and Krista as well! Jim and Sandy