1 Star - Very Disappointing Experience I visited Dr. Bell…read morefor an eye exam, specifically needing a prescription for seamless bifocals, which I have relied on for over 15 years for close-up work. Unfortunately, the first prescription was completely off -- my new glasses were unusable for my daily tasks. When I contacted the office to report the problem, they asked me to come back for a second exam. I did, hoping for a better outcome. A second pair of glasses was made with the new prescription, but that also failed to meet my needs. In 15 years of wearing bifocals, I have never experienced this with any other eye care provider. The entire process was time-consuming, frustrating, and ultimately left me without functional glasses -- twice. I cannot recommend this practice for anyone with specific or complex prescription needs, and I will not be returning for future eye care.

Dr Elizabeth Bell did my most recent exam. She's just the best. Explained how my vision is…read morechanging. Explained differences between bifocal and progressive lenses. Talked thru different strategies, eg separate pair for computer and driving. Highest recommendation. Also: Staff are super courteous and efficient. I'm a bit thick and they patiently explained the paperwork to me. (Maybe add a link from soundeyecare.com to this profile? Because this profile is too hard to find. Because Yelp is just the worst.)

I had a great experience at Eyes on the City after several Seattle-based eye appointments that were…read morenot so stellar. The staff (looking at you, Christy!) and the doc (Dr Mendoza) were so friendly, professional, and were thorough yet speedy in their work. Already I am recommending this place to friends and colleagues. Thanks EOTC!

Incompetent and unethical business practices…read more I feel the need to warn my fellow Seattlites with less the perfect eyesight. Don't let the lovely location fool you. This shop is run by incompetence. I went in as a first time customer with high hopes but mostly because it was the closest shop listen by my insurance. I need glasses to distance and, thanks to the wonderful process of aging, also to read. Unfortunately I can't tolerate the mushroomy experience that multifocal lenses provide. I made that clear to both the doctor and the technician. They still up-sold me on "this new technology" that is going to work for me. I asked what they would do if the lenses didn't work for me. They reassure me that they would make it right. After a couple of weeks I got the glasses. I couldn't even leave the shop with them. Nothing was on focus. A different tech apologized and politely re-took the ocular measures noticing that they were wrongly measured and that, to make things worse the lens shop made a mistake as well. I waited another couple of weeks for the new lenses. Much better but still off center. I used the glasses for two weeks as they recommended and I decided that I could not deal with the fishbowl effect. For me it's mostly everything is out of focus and I have to search the sweet spot constantly. I felt noseous every day. They took the glasses in and ordered regular lenses. Once I got those back, I was expecting to get a refund for the difference. Multifocal are closer to 500 dollars and single focus are more like 200. They refused to make up for the difference. They refused to discuss it with me and referred me to a manager. I called the manager 3 time before getting a text message back say they they were busy. Finally today they emailed me refusing the refund. Wait, you are too busy to call me but you have the time to write me a long email to refuse the refund? Is this something they do on a daily basis? Do they have a template for this reply? Why is the manager so busy with these tasks? She had the time to reply to my second email and the third but she didn't have the time to call me? Do they use AI for these communications? How often do they deny refunds?! Is this pure incompetence or a business strategy? Be weary of this establishment they are more skilled at denying customers then they are at making glasses. Funny that they prefer to steal a couple hundred bucks rather then acquire a new loyal customer. If you need glasses, you'll need glasses for the rest of your life. They have the opportunity to make up for their mistakes 10 fold over the years. Especially in a city like Seattle were we love supporting local businesses. Final note, they have a very limited selection of frames and most of them are outdated and out of style. I provided my own. This is the temu of Seattle glasses shops with prices not to match their low quality and incompetence

Dear Dr. Rob and Cindy, I am so grateful for the great care and skill you provided. I have never…read morehad a more thorough exam and accurate prescription. I have had no difficulty adjusting to my new glasses. Thank you!

I have been going to Phinney Ridge Eyecare for the past 20 years. It is a true family run…read moreneighborhood clinic. They are caring, accomodating and just all around kind people. I'm embarrased to admit how many times they've saved me when I run out of contacts and realize it just before vacation. They are not big on technology so if you want everything done online this is not your place, but I'll take a good genuine human connection and thoughtful care any day :)

Had an eye - foreign object in my eye. They told me they…read morehad no time to see me - next appointment was later in the week - go get your urgent care elsewhere. Would have taken them 5 minutes to fish the thing our of my eye. Very dissappointing.

I went in hoping I wouldn't be upsold like Visionworks on Northgate. These people are DELIGHTFUL!…read moreThe front desk people were nice, concise and expedient. Dr. Hoffman was very nice, supportive, and great to work with. I had had a bad experience at Visionworks up the street in being upsold again and again and having to pay $300 more than what I had been prepared to pay. When telling him I was just being honest in saying I needed to get my glasses on Zenni, he was polite, understanding, and friendly. The exam was quick, we talked about how the new glasses would help neck pain and eye strain. I told him I would love to have one place I go back to again and again for eye care as I don't have insurance for it and am paying time of service. I cannot recommend Seattle Optical and Dr. Hoffman highly enough.

Dr Marc Cannon is fantastic. He's profesional, conscientious and friendly…read more He explains everything and always comes up with a solution to your problem. He's also quick at answering emails. I strongly recommend him.y

Very calm and easygoing space. Both Drs. Mark and Miranda Cannon are kind and friendly. It is easy…read moreto book appointments online and are super understanding when you ask questions from a financial standpoint, like if certain things will cost more or if in their experience they know what insurance covers. Been here twice and I've been seen by both doctors, they are both really great :)

Don't buy your eyeglasses here. They sell Bevel eye glasses. (One screw came undone and I can't get…read morea replacement Bevel screw. As a result, I have a floppy, loose right arm to my eyeglasses. It's very annoying.) More details below: After a few months, the screw fell out of the right hinge of my eyeglasses. I bought an eyeglass repair kit from Amazon to insert a screw and a bolt on the bottom of the screw. But since the screw is too thin (too small of a diameter), the right arm of the eyeglasses are loose and floppy. It's very annoying. I went to Wallingford Eye Care. They sell replacement screws. But they were all too thin. (So I would still have a floppy, loose right arm for my eyeglasses.) But their screws are too short. So I can't add a bolt to the bottom of the screw to help prevent the screw from unscrewing. The receptionist said that there's no official replacement Bevel screws and it's a known problem. I've worn eyeglasses for 40 years and my Bevel eyeglasses are the ONLY eyeglasses where a screw came undone. The next time I buy eyeglasses, I'm NOT buying them from here. (They only sell Bevel brand.) And I'm not buying the Bevel brand from another eye clinic.

Dr. Roh is en experienced, highly educated, knowledgeable, friendly and professional Optometrist…read more I've been her patient for many years and highly recommend her. My friends and family are also among her patients.

I've been going to eye doctors for 30+ years and to Dr. Conner for ~5 years. Dr. Conner is easily…read morethe most knowledgeable, caring and attentive eye doctor I have ever had. He has a level of excitement and knowledge about eyes that I've not encountered before. He regularly has given me information and tips that I never heard before.

I've been here a couple of times. The doc was relatively friendly during these visits. The…read morereceptionists, on the other hand, are not so great. There I was, sitting in the lobby minding my business and the two people at the front were making fun of another customer. Why would you make fun of customers in front of other customers? Okay, weird, but whatever. Mind your business. At this point though I've got a weird feeling about the place. Something is off. The thing that solidified my exodus came after I asked for my prescription. Did you know there was a law that they have to give it to you without you even asking? Neither did I. I called because I had an FSA account and I needed to purchase some glasses before I lost access to my funds. Trying to get that prescription from the receptionist was like trying to wrestle a rabbit out of the mouth of a lion. I finally get the prescription minus the pupillary distance and wrestle with her some more. She told me some things that were clearly lies. She clearly thinks I'm lacking intelligence. Here's the thing, I understand that they prefer you purchase glasses from them. They need to make a living. That's fine! I would normally buy their overpriced glasses, but these are special circumstances. Making me wrestle you for my own health information is just a bad look.

I am leaving this review specifically about the experience I had getting my first pair of…read moreprogressive glasses here last year--I am sure they are fantastic with regular prescriptions. I got a lot of good advice in selecting new frames to go with my lenses, but very little time (10-15 minutes) was spent taking measurements of how they fit on my face and adjusting them. As a result, the arms were too long for my head and the left lens sat too far away from my eye. (I didn't know this until later.) When I picked up my glasses, I was told to set aside some time for an orientation of sorts to my new progressives, which would make sure that I understood how to use them and that they fit well on my face. This didn't really happen--I was just handed the glasses and a card to read to test them with, without any real guidance. When I expressed that I really didn't think my vision was as clear as expected at *any* distance, I was just told that they had made the lenses correctly according to the prescription, they sat correctly on my face, and it would take some time to get used to them. I was excited to pick up my glasses and left this appointment feeling like I had not been heard at all. I returned 2.5 weeks later after having worn them religiously every minute I was awake. I had gotten a little more used to reading a book with them, but I still found my vision discomfortingly blurry and dissatisfying. I was told that if there was any improvement at all then I should again give it more time. I gave it more time; things unfortunately did not improve. I actually called to make another appointment to redo my entire eye test, but (I acknowledge this is on me) I felt a little nervous about going back again after not having been able to convince them, twice, that I wasn't seeing well. I cancelled the appointment to avoid going through another experience of feeling gaslit. A year later I went back to my former eye clinic in the UDistrict. I had my prescription sent over from Eye Clinics of Seattle; my doctor here told me after scanning my glasses that the lenses in them did not match the prescription that was sent over (lens scanners aren't 100% accurate, but the difference was much more than the amount they can be off). I also needed correction for astigmatism--something Eye Clinics of Seattle had observed, but they told me my eye exam suggested I would prefer lenses without correction. (Again, this must have been on me--I guess I thought option "1" was better than "2" at some point and I was wrong. I don't blame them for this.) I decided to reuse the same pair of frames, and this time the dispensing optician spent 45 minutes with me working extremely carefully to adjust them. They took additional measurements. They switched the built-in metal nose pads for a silicone pair and turned them upside down, both of which made the bridge sit much more securely on my face. They also shortened the arms and put replacement temples on them, bending them meticulously so that they hug my ears instead of sliding off. Finally, at Eye Clinics of Seattle, there was zero conversation about different progressive lens types. I was told they were going to use a "premium" lens and that was that. The dispensing optician at my old clinic didn't have a very high opinion of the lenses I was given, which are apparently made by my vision insurance company and retailers get rewards for dispensing them (I didn't know this). The lenses he recommended were no more expensive on my same insurance policy, have a larger intermediate distance viewing area so it's a million times easier to use my laptop, and have a better antireflective coating (I can actually tell that they clean up more easily than my old lenses). I have now had my new glasses for a week and they are a revelation. I don't even feel like I'm wearing progressives. I can just *see*. Everyone at Eye Clinics of Seattle was friendly and professional, and once again the fact that I spent a year unhappy with my vision was my own fault for accepting the situation and not going back again to get more help. That said, I really can't recommend this place for progressives wearers--especially first-timers who do not know what to expect.

I had the pleasure of working with Eric, the Roosevelt Optical Manager several times. He has…read moreexcellent customer service skills, very professional, and very knowledgeable about glasses and more. Well done Eric.