They helped me find parts for my RV steps and installed them promptly. Professional and helpful. I…read morewon't use anyone else in town!

Not sure what their service is like but multiple phone calls and messages with not even a text to…read moreindicate the business was not available to do a job. Poor customer service

Crooked and discriminates!!! I was in the market to buy a 6 x 10 trailer asap. I needed to haul…read moretwo dirt bikes. This guy didn't have time for me since the moment I walked in. He was very arrogant and condesending. This took me off guard because we were ready to buy that day, he was the owner and from the look of things he could use the buissness. Well I guess I was wrong or maybe he was just so arrogant that he assumed he had the buissness because he had somewhat of a captive audience in las cuces. He also assumed that I didn't know anything mechanical, I think because I was a women and at the time I didn't know a whole lot about trailers. I'm an Engineer! He really was arrogant and went on about how i needed these embedded hooks and other things that are not necessary but cost a lot more than average.

I stopped by Sun Valley at 8am to see if they could help troubleshoot an issue with my brake…read morecontroller. They were very courteous and two gentlemen started to look at the issue right away. They quickly found the problem and fixed it within 20 minutes. I asked how much do I owe them and they said not to worry about it. Great guys and great customer service. I'll be sure to recommend them to others and come back for any trailer or exhaust needs!

Richard's RV Repair Service, Las Cruces, New Mexico: We…read morepulled into a KOA with a loud rattle coming from the wheel area. Called Richard's RV Repair service, he came to our site and inspected the situation. We had a busted brake spring. It had just happened so no damage to the trailer. But Richard was very detailed with the inspection and offered to repair the broken spring or do a complete replacement of the brake. We had him do a replacement and he wanted to inspect the other brake on the remaining tire for a precaution. Richard was very professional and knowledgeable about our problem. Highly recommend his services.

If this rating system allowed a zero, that is the rating I would give. This individual has been…read morecompletely unreliable. He stood me up twice--once in 2025 and again this year. Last year he promised to show up but never did, and there wasn't even a courtesy call to explain. I gave him another opportunity this year, and the same thing happened. Based on my experience, he is irresponsible and cannot be relied upon.

We purchased a Momentum 376 TH from this dealership. The single thing that keeps me from giving…read morethem fives stars boils down to the sales manager. We had the price agreed upon until we realized there was not a third air conditioner. My salesman (Frank - totally awesome person) suggested I call the sales manager (Jason) and speak with him. I called around 1 pm on Friday and left a message for him to call me. As the day grew later, Frank suggested our agreed upon price and them throw in the third a/c and we've got a deal, my reply was " I'll be on my way to pick it up" (we were coming from Phoenix Az). Frank called back a half out later and said sales manager said no way. He and I both were shocked. I don't sell RVs for a living but I would not think you would blow a 120k sale over one air conditioner!! Around 7 pm I sent Frank a text asking for Sales managers boss' name and number. Frank supplied that and said he would have Al (the GM) call me the next day at 10 am. Al called and we got it worked out, I picked up the rig the next week. The sales manager never bothered to call me!! My point is that the sales manager at this dealership would not even call his CUSTOMER that's trying to give his dealership over 100k for an RV. One would think they would want me going back to Phoenix telling all my friends that if they want an RV they need to go see Frank in Las Cruces. Had Al and Frank not gotten involved at the level they did, Holiday World would have lost my sale, not to mention the 5k I spent on other items at their dealership. And as we all know word of mouth advertising is priceless!! In conclusion I wish to recognize Frank and Al for making this transaction work!! Al and Frank are truly ambassadors at the highest level for this dealership. Special recognition to Santos for coming through last minute getting some factory A/C issues corrected before we left the lot. So if your purchasing from this dealership go see Frank and if need be, just bypass the sales manager, go straight to Al.

HUGE shout out to Omar...Chris...and Freddie!!! These three are all about customer service! They…read moreare very welcoming...friendly...and not pushy! Thank you...you three! This is our second purchase from Holiday World and Omar! We traded in our Motorhome for a RV Toyhualer! We took it home July 11 2026...and three days later it was back at Holiday World. RV had THREE issues with it. Two of the three have been fixed...but the third...a simple outdoor kitchen seal has not been resolved as of today Sept 22 2026. We meet with Service department Nacho...Nacho has NO customer service etiquette. He is a very rude and impatient person. Nacho is NOT Holiday World representative. Nacho went as far as throwing another employee under the bus and not taking the responsibility. As Holiday World in all...GREAT! Danny & Penny Vega This is an update to my post...To the Customer Service Manager...I DID NOT leave a 5 Star review...I am very disappointed with Nacho...he has NO customer service...I want my RV back without the excuses! UPDATE!!! Here it is Oct 5 2026 and STILL HAVE NOT RECEIVED MY RV BACK!!! This Is stupidity!!! Oh...I have called multiple times to speak to the GM and like always he's in meetings or they'll give him the message to call me back! And of course NO call back!!! My RV is a $90k plus unit and this is the way I the customer am treated...put on the back burner!!! Oh but Holiday World was fast to get my monies...and EVERYONE SUPER NICE!!! My RV has been back with Holiday World from July 15 2026 to the present today Oct 5 2026!!! At this point Holiday World can keep this LEMON...refund my down payment PLUS my three payments!!! HOLIDAY WORLD YOU ALL HAVE RUNIED MY SUMMER!!! HOLIDAY WORLD website WILL NOT let one leave a bad review!!! IT IS NOW A 1 STAR RATING only because to had to put a rating!!! Danny and Penny Vega

I have moved a significant number of times - like 15 times in 16 years. I have used this UHaul…read morelocation and many other UHaul locations in the Southwest Region. This UHaul location has the best hours of operation and the most helpful staff of any UHaul I have ever been to (and all of them have been pretty great). I will continue to use this location for all my moving needs. I have shopped and purchased: boxes, plastic wrap, dish foam holders, moving blankets, tape, moving straps, and various items! I highly recommend this location! My only complaint about UHaul - the cooperation - is that they constantly give you coupons for your prior purchases but they have so much fine print regarding them that almost every single one has gone to waste.

The employees were helpful, courteous, and friendly. This location is well stocked with everything…read moreneeded for moving - packing, boxing, tape, you name it, they got it. This location also has storage units, and all sizes of rental vehicles for moving including trucks and trailer pull behinds. So I was more than a little disappointed when I picked up my 26 foot truck for our move from New Mexico back to Florida and discovered a couple of things that would have made that 1900 mile trip a lot more comfortable and enjoyable. I had made my reservation for the 26 foot truck (their largest) weeks ahead of time. It was not a sudden last minute booking. I told them where I was going and what the distance would be. I was really disappointed to discover that the driver's seat only adjusted forward and backwards - not up and down. I ended up putting a folded kitchen floor mat with a seat pad to sit on so that my field of vision was in the middle of the windshield (I'm 5'9" so I guess they design these trucks to be driven by NBA basketball players?!). My last big disappointment was that this truck only had an AM - FM radio. No CD Disk, and No USB Port. 1900 miles, 3 days traveling across America with only AM - FM radio. Did you know that in West Texas near the Pecos you can't get anything on FM or AM? Again, I had made reservations weeks before and they new how many miles I'd be traveling, ...and this rental was not cheap! Yet this is what I got. On the positive side, the truck performed well. The air conditioning worked well. It had the Ford F650 V-10 engine. It got around 8 miles per gallon, and had a 60 gallon tank. The governor was set at 75 mph (thank god), which was good as the speed limit in west Texas is 80 mph. It had good brakes, but with it fully loaded the acceleration struggled (something I learned quickly when passing or merging). It road pretty rough - letting you know every bump in the road. Finally, the tires needed balancing - around 60 mph the truck would start to shake, but then came out of it at higher speeds. I stated this to the Manager where I turned it in. After 3 days I was really glad to get this truck unloaded and turned in. This trip pretty much made me a believer in PODS. However if you're ambitious and want to drive a 26 foot truck across the Country I wish you the best of luck.

Highly recommend! While travelling through Las Cruses we discovered our motorhome was leaking…read morehydraulic fluid, our new generator wasn't keeping a charge along with a few other things that popped up while on our journey from Canada. We needed quick repairs and other diesel repair shops had longer waiting list. This diesel repair shop not only fixed everything to my husbands satisfaction, who happens to be an auto-mechanic but didn't have the tools to fix everything on our list. Their customer service was excellent, professional and friendly. If we are ever passing through and need service we wI'll definitely call Advance or maybe just stop in to say hello. A big thank you to the mechanics from Advance who helped these Canadian Snowbirds get back on the road all in one day.

I highly recommend this repair shop. They were fast to repair our diesel F250 and they communicated…read morewith us the entire time. We were stranded in las cruces New Mexico and they knew that. And they still did not take advantage of us. Looks like it's family owned and we were even provided transportation by them to our hotel. We are so thankful to this place and to the people. Do not go any further. I highly recommend, you take your diesel vehicle here

This gentleman also gave need the courtesy of letting me know he was not able to help. I appreciate…read morehis fast turn around response time

I had some electrical issues with my small travel trailer, Mike came out right away and fixed the…read moreissue quickly. He also offer some tips for me on other issues that I needed resolved. Will definitely used again soon. Very reasonable price with what was resolved. Thank you Mike.

We're very satisfied with Larry's service! Called Larry to fix a problem with our motor home…read moreslideout. Larry got back to us very promptly, came when he said, and was very knowledgeable. Luckily our slide out only needed minor adjustments and Larry explained how I could do this in the future If we needed to. Larry has over 25 years doing mobile service and was great!

We had a problem with our RV air conditioner and couldn't figure out what was causing it...cleaned…read morethe filters, but the compressor would not fire up and we were just getting fan. We called Larry's RV service and left a message. Larry got back to us pretty quickly. I described our problem and over the phone Larry walked me through what to look for and sure enough it was what he thought...fins frozen...an hour or so of defrost and it was good as new. This does not seem like a big deal...but so many businesses would have sent a person out and charged you for a service call just to tell you the same thing. Larry did it all over the phone and no cost. Larry...if you ever read this...thank you very much...your great!