1. Advance Diesel Services

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    Las Cruces, NM

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    Advance Diesel Services

    3.7 (6 reviews)
    Closed • 8:00 am - 5:00 pm

    Services - Advance Diesel Services

    Commercial truck repair

    RV repair

    Trailer repair

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    Holiday World of Las Cruces

    Holiday World of Las Cruces

    (27 reviews)

    We purchased a Momentum 376 TH from this dealership. The single thing that keeps me from giving…read morethem fives stars boils down to the sales manager. We had the price agreed upon until we realized there was not a third air conditioner. My salesman (Frank - totally awesome person) suggested I call the sales manager (Jason) and speak with him. I called around 1 pm on Friday and left a message for him to call me. As the day grew later, Frank suggested our agreed upon price and them throw in the third a/c and we've got a deal, my reply was " I'll be on my way to pick it up" (we were coming from Phoenix Az). Frank called back a half out later and said sales manager said no way. He and I both were shocked. I don't sell RVs for a living but I would not think you would blow a 120k sale over one air conditioner!! Around 7 pm I sent Frank a text asking for Sales managers boss' name and number. Frank supplied that and said he would have Al (the GM) call me the next day at 10 am. Al called and we got it worked out, I picked up the rig the next week. The sales manager never bothered to call me!! My point is that the sales manager at this dealership would not even call his CUSTOMER that's trying to give his dealership over 100k for an RV. One would think they would want me going back to Phoenix telling all my friends that if they want an RV they need to go see Frank in Las Cruces. Had Al and Frank not gotten involved at the level they did, Holiday World would have lost my sale, not to mention the 5k I spent on other items at their dealership. And as we all know word of mouth advertising is priceless!! In conclusion I wish to recognize Frank and Al for making this transaction work!! Al and Frank are truly ambassadors at the highest level for this dealership. Special recognition to Santos for coming through last minute getting some factory A/C issues corrected before we left the lot. So if your purchasing from this dealership go see Frank and if need be, just bypass the sales manager, go straight to Al.

    HUGE shout out to Omar...Chris...and Freddie!!! These three are all about customer service! They…read moreare very welcoming...friendly...and not pushy! Thank you...you three! This is our second purchase from Holiday World and Omar! We traded in our Motorhome for a RV Toyhualer! We took it home July 11 2026...and three days later it was back at Holiday World. RV had THREE issues with it. Two of the three have been fixed...but the third...a simple outdoor kitchen seal has not been resolved as of today Sept 22 2026. We meet with Service department Nacho...Nacho has NO customer service etiquette. He is a very rude and impatient person. Nacho is NOT Holiday World representative. Nacho went as far as throwing another employee under the bus and not taking the responsibility. As Holiday World in all...GREAT! Danny & Penny Vega This is an update to my post...To the Customer Service Manager...I DID NOT leave a 5 Star review...I am very disappointed with Nacho...he has NO customer service...I want my RV back without the excuses! UPDATE!!! Here it is Oct 5 2026 and STILL HAVE NOT RECEIVED MY RV BACK!!! This Is stupidity!!! Oh...I have called multiple times to speak to the GM and like always he's in meetings or they'll give him the message to call me back! And of course NO call back!!! My RV is a $90k plus unit and this is the way I the customer am treated...put on the back burner!!! Oh but Holiday World was fast to get my monies...and EVERYONE SUPER NICE!!! My RV has been back with Holiday World from July 15 2026 to the present today Oct 5 2026!!! At this point Holiday World can keep this LEMON...refund my down payment PLUS my three payments!!! HOLIDAY WORLD YOU ALL HAVE RUNIED MY SUMMER!!! HOLIDAY WORLD website WILL NOT let one leave a bad review!!! IT IS NOW A 1 STAR RATING only because to had to put a rating!!! Danny and Penny Vega

    Advance Diesel Services - truckrepair - Updated October 2026

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