We were staying in a RV Resort when we found one of our slide motors was going bad. As it was a…read morenewer RV Tyler helped prepare all paperwork to the manufacturer for reimbursement. Great job!

We are so thankful to Tyler for coming out to fix our RV refrigerator! He was quick and extremely…read moreknowledgeable. He patiently answered all of my questions, as we are still new to owning an RV and plan to have some more work done on our Sprinter. His pricing is very fair! So glad we found Scout RV! Thank you, Tyler!

We're very satisfied with Larry's service! Called Larry to fix a problem with our motor home…read moreslideout. Larry got back to us very promptly, came when he said, and was very knowledgeable. Luckily our slide out only needed minor adjustments and Larry explained how I could do this in the future If we needed to. Larry has over 25 years doing mobile service and was great!

We had a problem with our RV air conditioner and couldn't figure out what was causing it...cleaned…read morethe filters, but the compressor would not fire up and we were just getting fan. We called Larry's RV service and left a message. Larry got back to us pretty quickly. I described our problem and over the phone Larry walked me through what to look for and sure enough it was what he thought...fins frozen...an hour or so of defrost and it was good as new. This does not seem like a big deal...but so many businesses would have sent a person out and charged you for a service call just to tell you the same thing. Larry did it all over the phone and no cost. Larry...if you ever read this...thank you very much...your great!

I can barely describe the hard work and dedication that Tom put into fixing our RV! He helped us…read morefind a replacement generator on EBAY in California then worked with us on installing a not quite,, but close sized-generator, sometimes on his own time. He worked very hard to find a way to make it work, then used his ingenuity and creativity to get the job done. Not only that, he did not charge near the hours he put into it but stuck to the original estimate! Very pleased. TY

They helped me find parts for my RV steps and installed them promptly. Professional and helpful. I…read morewon't use anyone else in town!

Not sure what their service is like but multiple phone calls and messages with not even a text to…read moreindicate the business was not available to do a job. Poor customer service

We purchased a Momentum 376 TH from this dealership. The single thing that keeps me from giving…read morethem fives stars boils down to the sales manager. We had the price agreed upon until we realized there was not a third air conditioner. My salesman (Frank - totally awesome person) suggested I call the sales manager (Jason) and speak with him. I called around 1 pm on Friday and left a message for him to call me. As the day grew later, Frank suggested our agreed upon price and them throw in the third a/c and we've got a deal, my reply was " I'll be on my way to pick it up" (we were coming from Phoenix Az). Frank called back a half out later and said sales manager said no way. He and I both were shocked. I don't sell RVs for a living but I would not think you would blow a 120k sale over one air conditioner!! Around 7 pm I sent Frank a text asking for Sales managers boss' name and number. Frank supplied that and said he would have Al (the GM) call me the next day at 10 am. Al called and we got it worked out, I picked up the rig the next week. The sales manager never bothered to call me!! My point is that the sales manager at this dealership would not even call his CUSTOMER that's trying to give his dealership over 100k for an RV. One would think they would want me going back to Phoenix telling all my friends that if they want an RV they need to go see Frank in Las Cruces. Had Al and Frank not gotten involved at the level they did, Holiday World would have lost my sale, not to mention the 5k I spent on other items at their dealership. And as we all know word of mouth advertising is priceless!! In conclusion I wish to recognize Frank and Al for making this transaction work!! Al and Frank are truly ambassadors at the highest level for this dealership. Special recognition to Santos for coming through last minute getting some factory A/C issues corrected before we left the lot. So if your purchasing from this dealership go see Frank and if need be, just bypass the sales manager, go straight to Al.

Customer service. Rv service. Phone exchange. Actually caring about customers. Sad facility.read more

I had been stranded in Deming, NM for 4 weeks trying to find an air spring for a 38 foot diesel RV…read more Firestone kept pull shipping dates out of the air, until they finally admitted the spring is not even in production, and they don't know when they will make it again...what the FLUFF?! I called Johnny Barnes Co to see if they would come to Deming from Las Cruces, and, if they could work on an RV chassis. Mike (Johnny's brother) assured me he could-he showed up with a full work truck, tool boxes, air compressor, jacks rated for loads bigger than my RV and a 'can do' attitude. The springs the engineers at Reyco-Granning said would work didn't fit. Mike took the blown air bag with him to El Paso the next day and managed to source an almost EXACT fit at Wofford. He then drove back to the state park I was at and installed it in about an hour & half. He had to re-seat the leveling jack foot pad that got knocked off, but he completed that in about 15 minutes of muscling it onl. He arrived both days, focused on the task at hand, unlike the first mechanic in Deming I called that showed up with a pickup with some tools, no way to lift the RV, and kept calling his girl friend to bring him more stuff from home. This company works on the suspension and engines, lighting systems of commercial trucks at the roadside, quickly, to get you going again. Their rates for trip charge and labor were reasonable and he gave me the invoice for the air bag he purchased. I bought a second airbag to replace the other side later. To recap: call these guys for anything related to the drive train, engine, suspension, etc.. If you need RV 'house' things repaired, go to Jimmie's in Deming

A quick shout out and thanks to Mike. We had a bearing go out on our trailer which left us stranded…read moreon the side of the 10 for hours. Mike took the call even though he was in El Paso and could have easily passed on it. He drove all over, took apart the hub, figured out what parts we needed, drove all over to get them, got us fixed enough to get into town and unload. I left trailer with him and he completely fixed and made trailer bulletproof. Had a great attitude, risked his life on the side of the highway, and overall took care of getting us back on the road. Thank you so much Mike.

Excellent service! I was traveling from Chicago and had an issue with the electrical connection on…read moremy vehicle. They were quick with the trailer repair, I was back on the road within 2hrs.