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    Sun Valley Trailers

    3.0 (2 reviews)
    Open 7:00 am - 5:00 pm

    Services - Sun Valley Trailers

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    13 years ago

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    12 years ago

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    Holiday World of Las Cruces

    Holiday World of Las Cruces

    2.0
    (24 reviews)

    We purchased a Momentum 376 TH from this dealership. The single thing that keeps me from giving…read morethem fives stars boils down to the sales manager. We had the price agreed upon until we realized there was not a third air conditioner. My salesman (Frank - totally awesome person) suggested I call the sales manager (Jason) and speak with him. I called around 1 pm on Friday and left a message for him to call me. As the day grew later, Frank suggested our agreed upon price and them throw in the third a/c and we've got a deal, my reply was " I'll be on my way to pick it up" (we were coming from Phoenix Az). Frank called back a half out later and said sales manager said no way. He and I both were shocked. I don't sell RVs for a living but I would not think you would blow a 120k sale over one air conditioner!! Around 7 pm I sent Frank a text asking for Sales managers boss' name and number. Frank supplied that and said he would have Al (the GM) call me the next day at 10 am. Al called and we got it worked out, I picked up the rig the next week. The sales manager never bothered to call me!! My point is that the sales manager at this dealership would not even call his CUSTOMER that's trying to give his dealership over 100k for an RV. One would think they would want me going back to Phoenix telling all my friends that if they want an RV they need to go see Frank in Las Cruces. Had Al and Frank not gotten involved at the level they did, Holiday World would have lost my sale, not to mention the 5k I spent on other items at their dealership. And as we all know word of mouth advertising is priceless!! In conclusion I wish to recognize Frank and Al for making this transaction work!! Al and Frank are truly ambassadors at the highest level for this dealership. Special recognition to Santos for coming through last minute getting some factory A/C issues corrected before we left the lot. So if your purchasing from this dealership go see Frank and if need be, just bypass the sales manager, go straight to Al.

    Customer service. Rv service. Phone exchange. Actually caring about customers. Sad facility.read more

    TrailersPlus - El Paso

    TrailersPlus - El Paso

    3.7
    (3 reviews)

    I had an incident out on the highway coming into El Paso and did a quick search for Trailer Repair…read more It wasn't anything major but wanted to get it looked at regardless, I made a phone call and was connected with Juan in the service department. I told him I was approaching and be ready for me and he wants. The minute I walked in, he went out and took a look at my roof, immediately went to work at replacing the tape on the top of the roof, check my wheel bearings for grease, installed two new vents on the side of my trailer for less than $100. It isn't so much the inexpensive cost of my repairs as much as it was the absolute spectacular customer service provided by Juan. For a brief minute I forgot that some people in business understand the logic behind taking care of a customer and he did exactly that. So if Juan or his management get a chance to read this review, recognize that you've got a great hand and representative of your company in this young man .

    Unfortunately, all I wanted to do was buy a new trailer. These guys have solid reviews and have…read morebeen here a long time. I have called repeatedly attempting to get an appointment (as is their new protocol following Covid-19)... OK fine. But I can't get a call back for several days! OK, I have some free time today, I'd like to make an appointment... Now they are telling me that they are requiring a DEPOSIT ($$$) to even make an appointment to shop there! Really??? What if you don't have anything that suits my needs? What if I don't like the salesman (highly likely from Any.do be whole would require any form of payment just for the privilege of shopping there)? I really don't think so, Trailers Plus! You have lost what was almost certainly a cash sale on a $5K trailer. Best of luck to you, but I think that plot of land may have a "Land Available" sign hanging up soon.

    Utility Trailer Sales Southeast Texas

    Utility Trailer Sales Southeast Texas

    4.0
    (1 review)

    Fast and easy . I was looking for just a few things . They took care of Me as if I was buying an…read moreaxel !

    From the owner: Utility Trailer Sales has been proudly serving South/Southeast Texas, Southern Louisiana, and…read moreMexico since 1970. We pride ourselves in courteous, timely, and responsible service. As dealers for Utility Trailer Manufacturing we are pleased to offer an outstanding lineup for you, from the oldest and highest quality manufacturers of refrigerated trailers, dry vans, flatbeds, and drop decks. We are proud to represent Clement Dump Trailers, Landoll Trailers, CTS - Construction Trailer Specialist, Dragon Trailers, Pratt Trailers, Reitnouer, Merritt & XL Specialized in Amarillo, & Travis Trailers in Pharr, Laredo, & Eagle Pass. We also offer long term rentals and leases. Utility Trailer has one of the largest new and used equipment inventory in the south, with complete parts departments available in all our locations. Utility Trailer also sells tanker and pneumatic parts. We offer free local delivery in the metro areas. Our service departments are second to none with 84 full service bays in 7 locations: Houston Blaffer, Pharr (Rio Grande Valley), San Antonio, Laredo, El Paso, Amarillo and Eagle Pass. Utility Trailer has paint and body shops in both Houston Blaffer and San Antonio. In San Antonio we have built a state-of-the-art full reclaim sandblast booth and added an additional paint booth. We specialize in wreck repair. We also offer a refrigeration unit repair shop in Pharr, San Antonio, El Paso & Eagle Pass.

    T and T Auto

    T and T Auto

    2.3
    (3 reviews)

    I don't understand the nerve of some people. It's okay to have a bad day, misunderstand someone's…read moretone, or just so bored to bash a business like this (I'm referring to the lady who unconsciously and loosely just made a review. This is someone's business who works VERY hard (from my experience and is extremely polite. To completely demise the previous review, my experience was the COMPLETE opposite. I drove in, no appointment or anything, and they were happy to help. Not only that, the guy fixed my trailer that two other places (after hundreds of dollars) couldn't do. He did so easily and quickly (and so pleasantly and with a smile on his face). No on here is rude in anyway and in fact they're so sweet and helpful. Even after I paid, we noticed another hour worth of work and he happily fixed it without even mentioning a word to get paid more. I appreciate business like this and the level of customer service (and I'm EXTREMELY difficult to please and very critical). Thank you guys and hope to hear you guys are continuously helping people and making them happy and safe on the road!!! Best experience ever!!!

    I never leave reviews but my experience today has motivated me to track down as many review sites…read moreas I can to warn people. This past weekend I was advised this business is willing to install parts purchased from other places, the install may cost more but shouldn't be a problem. I found the part (literally same stock number) in a bundle package that came with hitch, ball, and wiring for 183 dollars and free shipping. Was advised by employee, this company would sell a hitch for 181, wiring 95, never even asked about the ball because it was so much more expensive, possible shipping costs, and of course tax. I just did the math I would have paid easily over 420$ plus whatever shipping cost so I made the obvious choice. Today I called back to schedule install and told the manager, I had purchased the part due to the extreme difference in price. He then proceeded to lecture me for 5 minutes about how he can't support his business on labor costs and he can't afford to give me the stock cost blah blah. Here's my thing if he was just trying to make a 15 - 20% profit, we probably still would have done it, but he is marking up in the 50% range and that's just greedy. As a consumer I did not deserve a lecture about "local businesses are struggling, I need all the commission, people are driving local businesses out by purchasing online". I also did not deserve the insult to my integrity when he stated "and if something goes wrong you're going to hold me liable for the parts you purchased online"....again would like to point out the pieces I ordered were from the same company and manufacturer they proudly display signs for stating they will only use this brand for its high quality.... Yes I get the struggle, but instead of being an adult about it and saying, "ma'am my employee misspoke we are unable to attach a 3rd party item" or "I understand, to make up the revenue there will be an additional service charge to install" he lost all my business and I called another auto shop that was more than happy to accept my money for labor costs.

    Sun Valley Trailers - trailerdealers - Updated June 2026

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