This company gets a 5 Star Review for these two important reasons:
The quality of work that was done, and The communication and attention to detail throughout the process. From the first phone call I made, this company demonstrated high value that continued throughout the process of having our back porch area and pool deck re-done and painted with Sundek Product. Galvain was the first person spoke with when I called and I had a lot of questions, he answered every one of them and took the time to explain a rough overview of the Sundek product and their process. I felt comfortable enough on the phone with him to agree to have a sales representative come out and give us a quote on upgrading our back porch and pool deck. With both of our work schedules, I need an early evening appointment, which they were able to accommodate. Trevor came out to our house and took some measurements, and explained in detail how their process works, and gave us a quote on how much it would cost. There were a good amount of choices to make in terms of which kind of surface to select, as well as the color(s) on each, the samples he provided were very helpful. Trevor answered every one of our questions and I felt confident with the way they were answered, and his knowledge in the process. This was important because we had never done a project like this before, or even knew the first thing about decorative or textured concrete. He stayed as long as it took in order for us to pick the color choices, and answer all of our questions. Based on the level of professionalism up to that point, we felt there was enough value in the product that we agreed to sign the contract and have the work done. From the time the project started (which was within the time frame they quoted us), Jose and his crew did an absolutely AMAZING job with the Tuscan Decorative Concrete & the Textured Pool Deck. One thing I will mention that is very important, there are multiple steps to this process in order for it to be done right, each of which require drying time of each application of coating, and that there be dry conditions in terms of weather, so if the crew happens to work for a couple of hours one of the days and leaves, there's a reason for it, such as allowing sufficient time for the pressure washing to dry, or allowing for a base coat to dry completely before going to the next step. All you have to do is communicate with your sales rep or the crew and they will always keep you informed. We are completely satisfied and very happy with the process of working with Sun Surfaces of Orlando and how our back porch and pool deck turned out. I've attached some Before & After pictures to this review to showcase the work that was done. read more