I did not have the opportunity of getting a massage. This review is based off of the owners…read morecustomer service and communication. I first contacted "The Massage Dude" on 8/12 through yelp to request an appointment and inform him of my issues. He gave me some information and I set the appointment up for this week, 8/19 at 4pm. We went back and forth about his availability. And I understood he was very busy because he has GREAT reviews so duh, why wouldn't he be booked up. Fast forward to a day or two after I scheduled the appointment. He sends me a text messages stating that he has to push my appointment back to "7-8". I informed him I could not do it that late and asked if he had any other availability. I got no response. A day later I texted him and asked the same question. He apologized for the delay and said he was moving things around to fit me in. Fine, I let him be for the weekend. Hoping to hear back so I can plan my week around this massage that I seriously need! And unfortunately still nothing. So, I reached out to him one last time, via text, to inquire about his availability. I can see that he has read my text. But has still failed to respond. At the very least, it would have been nice to get some type of response letting me know he was not able to fit me in. Not just straight up ignoring me. Now, for me and whomever else still cares about customer service, you have lost a potential client. We are all busy. But as a business owner, it is your responsibility to communicate effectively. Especially if you are in the business of "healing". You wasted my time, and now I have to search for another option for pain relief!

If you are looking to heal, you have found the spot. SERIOUSLY. i wish SO bad i would have came to…read moreFred when i was first seeking help for my pain. I would have saved SO much money, time and agony if i would have. I had a 90 min session for upper body and then another 90 min session for the lower body ** e v e r y t h i n g is c o n n e c t e d** i have SO much pain relief from my extremely tight muscles from working at a desk for massive amounts of hours. I have also been having issues with my tight muscles pulling my rib out of place over and over - and i expressed that i went to the chiropractor and he still couldnt seem to get this rib, so he took a try at pushing on it and he popped it right back into place for me so that was greatly appreciated!! i wish i hadnt just moved away so i could continue to see Fred, but just in those two sessions i had some serious relief!! He also sent me a playlist of youtube videos on correcting my posture. He truly wants you better ASAP! Great friendly communicator also! ps: be prepared for pain! but this is the type of pain that leads to deep healing!

Love Dr Tran and the staff. Loving and caring all the time. The adjustments are great, and Lucinda…read moreis amazing with her healing hands working on my knee issue.

The doctor is strong and was able to get many loud cracks out of me. I also got a one hour massage…read moreand the therapist had good strong pressure too. I felt very welcomed the moment I entered the business.

You get your moneys worth in this place. I have been to massage places that charge three times as…read moremuch and got half as good of a massage than what i got here. Really good for the price and hit the spot after ridding a motorcycle for 5 hours. room was clean and did not look bad. I have seen worse for same amount of money and not as good of a massage. So if you want a good massage but on a budget , it is a place to go. If you want to pay much more and be in an area with whistles and bells and pay for that experience then this is not the place for you.

I got the combo a massage. It wasn't very good. The lady got on my back and used her knees to…read moremassage which almost hurt. It wasn't pleasant at all. Will not be returning here.

Since my previous review, the company reached out to me directly and took the time to explain the…read moreissues they were having with appointments. I really appreciated the professionalism and willingness to address my concerns instead of ignoring them. They also gave me helpful recommendations on the best way to schedule appointments going forward to avoid any future problems. It's refreshing to see a business that genuinely cares about customer experience and communication. That level of follow-up and accountability definitely improved my impression, and I appreciate the effort they made to make things right.

Had a 90 minute massage today probably the worst deep tissue massage I've had in years. It started…read morewith the masseuse stepping on my back which was ok but the rest of the massage was nowhere near a deep tissue worst than a regular massage. She will massage on one spot like my calf or my arm for a few minutes like barely putting pressure and the rest of 1hr and 15 minutes felt the same . Not sure if she was falling asleep or on her phone or something. I also had to put my own shirt on the whole where you put your face on to avoid the bad foul odor as if the sheet hasn't been changed for a while. Never coming back on this place.

My husband and I went in for a couples massage, and although we had to reschedule a few times, the…read moreladies were flexible and very kind! The message itself was wonderful and very relaxing! We'll definitely be returning

That was an amazing experience and massage! Hard for me to find a masseuse that can find and…read morerelease my knots, but this place and workers did the trick! Amazing staff, relaxing environment! Thank you so much!

I went for a 90 minute massage which was my fourth time here and it was wonderful!!! Alina was such…read morea great massage therapist. I had knots in my back and she really worked on them. I had carpal tunnel surgery 3 weeks ago and she worked on my hand. I highly recommend this place.

I found this location on Yelp. I was suffering from a pain on my back so I decided to try it out…read more They were able to squeeze me in last minute before they closed. I got the 1 hour massage and I'm so glad I did. I left there feeling so relaxed and pan free.

I read your response, Yiz. You can't even keep up with the bad reviews saying the same thing. It…read morewas never about paying first, it's about the rude and unprofessional employees. And the smell smells like a septic issue, not a unique herb. Hopefully you can put the same energy into training and customer service etiquette as you do responding to these 1 star reviews. It costs nothing to smile and greet customers warmly.

I went to today this place but I didn't like it I explained her very well that I have too much pain…read morein my right shoulder and in my leg but she didn't care about this just gave me unprofessional I am feeling I wasted my money The most bad thing was that if I didn't like your work what was I supposed to tip so far but she stopped me and told me for tip

Excellent service at a reasonable price. Very clean facility. Relaxing atmosphere. You will leave…read morefeeling amazing.

During my first visit, I had Jessica as my massage therapist and she was amazing. She has very…read morestrong hands and I loved the one-hour massage with a sugar scrub. However, during my second visit, I had another therapist who was good, but I did not like the fact that she was in charge of answering the phone and opening the door while doing my massage. It was very distracting for me and I did not get the full relaxing massage that I wanted. Despite the interruptions, I still got to enjoy the steam room and shower, and overall, it was still a nice experience but I hope it does not happen again.

I had a great experience. My masseuse was Suzy. She found every dang knot possible. She wasn't…read moreafraid to dig in and break them all up. But was also gentle when needed, she kept checking if I was ok. She was very professional and thorough. I tend to chat a little while I get my messages and she was friendly and courteous. I will definitely come back. You could tell she enjoys her job

My masseuse was very professional and made me feel important, thank you!…read moreI will definitely be back.

This location is a bit far from where I live, but I've been coming to this massage therapist for…read moreover six or seven years (as far as I can remember). I've tried other massage places during that time, but I always end up coming back here. Their service is consistently excellent, and they always meet -- and often exceed -- my expectations. Highly recommend!

Since my previous review, the company reached out to me directly and took the time to explain the…read moreissues they were having with appointments. I really appreciated the professionalism and willingness to address my concerns instead of ignoring them. They also gave me helpful recommendations on the best way to schedule appointments going forward to avoid any future problems. It's refreshing to see a business that genuinely cares about customer experience and communication. That level of follow-up and accountability definitely improved my impression, and I appreciate the effort they made to make things right.