BUYER BEWARE -- Sun Devil Trailers still owes me $6,500.
More than a year ago, I paid Chris $6,500 to build a trailer that he promised to complete. To this day, I have received no trailer, no refund, no VIN, no photographs, and no evidence that construction ever began.
Chris claimed he could provide a VIN, but I have never seen it. He later told me the trailer was trapped at a powder-coating shop because the shop's owner had allegedly failed to pay rent and the property was being foreclosed upon. When I confronted him and asked for evidence, he still could not provide a VIN, photograph, receipt, progress update, or anything demonstrating that my trailer actually existed.
This is not simply a project running behind schedule. After more than a year, Sun Devil Trailers has my $6,500, while I have received absolutely nothing in return and no proof that my money was ever used to build the trailer I ordered.
My experience is also not the only serious complaint involving this company. Arizona's Family's "On Your Side" reported that another customer waited 17 months for a mobile golf-simulator trailer and alleged approximately $50,000 in missing parts and materials. The report also stated that court records showed two judgments against Sun Devil Trailer Manufacturing for failing to pay employees. The BBB currently gives the company an F rating for failing to respond to complaints.
Based on my firsthand experience, I believe I was repeatedly misled, and I strongly recommend that prospective customers do not give this company any money without independently verifying the trailer, VIN, materials, build progress, and ownership--and protecting every payment through a written contract and a recoverable payment method.
Chris: return my $6,500. read more