Our initial visit was just for an oil leak that needed to be fixed. But during that visit, they found more stuff that needed to be fixed. Since we thought they are a reputable auto mechanic shop, we said go ahead. We paid around $2,500 for everything. The next day, oil was still leaking. So we went back and told them oil is still leaking. Upon fixing this problem they broke the front catalytic converter. They told us it was because it was rusted over. So we went ahead and paid another $1,700+ to have that replaced since their solution was just to have that welded if we didn't want to pay anything. But upon looking at the catalytic converter, yes it was rusted outside but the middle part is still silver and still pretty solid. Mechanic was obviously negligent working on it. We were about to just let it go but lo and behold, our check your engine light turned on after we took the car home. We had to go back again and waste time to have them fix it. Manager told my husband they were going to reimburse either partially or fully. Yeap! never happened. So save yourself some trouble go to other auto mechanic shop! An oil leak led to a nearly $5,000 bill! definitely looking into reporting them to Better business bureau. Edit: We did report them to the Better Business Bureau. They did reply. But LIED in their reply! They stated that it was already broken when we took back our car. First of all, the car was running when we brought it in! so obviously it can't be broken. And 2nd of all, their own sales agent told us that they broke the front catalytic converter trying to get to the oil pan. Hence why they offered to have it welded for free but we'd have to wait and leave the car until Monday since with a broken catalytic converter the car won't run. But we opted out of this since we know it was going to cause a lot of noise while running. They made us believe too that it was rust that caused it but if you looked at the catalytic converter (we asked for it back), you can easily see there had to be negligence on their part. Them lying now is making us think that they could have possibly lied to get more money from us from the get go since we're from out of state! read more

My van door wouldn't open. The guys were able to get me in first thing the next morning for an estimate. I didn't think I had a warranty anymore but they checked and found that my repairs were covered with zero deductible. They had my repairs done same day. Will definitely be using them again for my repair needs. read more

Fantastic service!! I called about a broken tail light. I showed up 15 minutes after calling. They fixed the light in 5 minutes and sent me on my way....NO CHARGE. THANK YOU TO Tim, Randy and Mario for making my day! Great service. I'll be back anytime I need a repair. read more

I just had it with Auto Shops! Sun Auto came up with 5 stars on my NextDoor, so I thought I would check them out. I have a non-profit Animal Rescue and the 1999 Rescue Vehicle needed service, so I took it in and told them what was going on. They checked it out gave me an estimate, no additional add-on, etc like I normally get. Straight, honest, and to the point. The truck was done and I picked it up and left them with my own personal vehicle. Darren, the Manager, gave the rescue a discount which was much appreciated. I created a post for a fundraiser for the balance of the bill. A couple of days later their corporate office called and said, we would like to donate $1,000 towards your rescue to help with the bill and within minutes it was in the rescue PayPal along with an extra $20 to cover the Paypal fee. WOW, right! I appreciate not only great service, communication, but their contribution to the rescue that serves our local animals in need. Thank you Sun Auto! read more

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The staff are truly amazing! They go above and beyond for their customers! I have been going to them for about 10 years with different cars and they have never let me down and has always been very helpful. I extremely recommend going to them for your repairs!! read more

Oh my goodness, these folks are awesome. Or at least they have been to me! We've been dealing with warranty covered work (you know how warranty companies are), and Sun Auto (Craig, Jessie, and others) have been in my corner the whole time, working with that warranty company to do the right thing. This particular repair has been a nightmare (we think we bought a lemon, unfortunately), but the dogged determination to get this thing fixed has been unending. If I'd been them, I would have accidentally taken the car to an empty parking lot somewhere during a 'test drive', and acted all surprised when it burned to the ground, and been done with this car! But nope, these folks just keep working to get it fixed right. I really appreciate you all! Thank you! read more

Andrew was super helpful and professional. Highly recommend. Very efficient. And great location.

Went to get my car looked at and found out I needed a $1500 job. No problem, just needed to save up the money and went back a little bit later for the work. Called on a Monday to get an appointment for the job to get done on Friday, a few days later. They said they would order the part and have it ready to work on that day. They didn't. They kept my vehicle for 2 days and ended up giving it back to me. Then they told me they'd call on Tuesday as they expected the part on Monday, Tuesday at the latest. The guy who told me he'd call on Tuesday doesn't work on Tuesday as I found out when I called. We've heard multiple different stories from them read more

Darren and the rest of his team are amazing. They go above and beyond for their clients.

Im sad that I feel like this place wasn't what it used to be. I'm pretty sure that they tried to play me just because I'm a woman. Unfortunately it seems like they don't really care about checking the cars anymore and the tech pretty much was talking shit not realizing I was sitting right there in the waiting area. I went to get a purge valve change, which was an easy fix and $25 at autozone and they charged $70.99 for the part which they stated that they ordered from autozone, (I thought maybe they were buying it from a different place where it costs about $41-$55 which I would then get I guess lol but it was the $25 one from autozone) and $35 for labor, then a total of $117. I did it anyways because I mainly wanted to get my car checked because it had been making a noise. I was "waived" the inspection fee however my car was still making noise later today so I'm a bit confused as them stating they did a full inspection but didn't seem to find what the noise was. I also had a 10% off any service but was told that because they waived the inspection that they pretty much weren't paying the tech anything so they couldn't do the 10% off, which I'm also confused because regardless I was quoted $35 for labor with and without the inspection so somewhere in the other charges would technically go to the tech is what I'm getting when he said that. I personally would prefer if they would just be upfront that part of the charge will go to them but instead was told it had a 2 year warranty which if I bought it at autozone it would be a life time warranty anyway and then I was told that it's the way the shop runs and it's just how it is and that's how they keep the shop running, which I totally get but then why give me all these other excuses. I liked going here regardless of the price as long as they were honest and real about it but it seems like things have changed. Will have to find another place to take my car to from now on. read more

As always Eric has the best personality for this job. I went in about a week ago to get quotes on different services my auto needed. When I came back in this morning he not only remembered me but also the services I was asking about. He had someone look at my car and informed me which services I truly needed and didn't need based on a list a dealership gave me after they took care of a recall. That is what I consider a honest car service company. It is no wonder this particular shop is busy. They are honest, trustworthy and finish the job when they say they are going to be done. read more

Well we're back to square one again, after the third trip back they found the oil leak now on the motor oil pan gasket which they had replaced on the first visit. After picking the truck up and sitting in the driveway 12 minutes I have oil on the ground again. I need advice on how to take care of this backyard mechanic work. I'm not taking it back to the same shop the fourth time. You have my number please call me and somehow get this problem resolved. read more

My car had one minor issue and I had it towed here to get fixed. When I picked it up, multiple things were wrong with it and they said " we never touched any of that, not sure what to tell you" Now multiple things are wrong with it and the original issue is not fixed. DO NOT TRUST THIS BUSINESS read more

Took my car for an oil change and they didn't even replace my filter. Cause me to go to another shop and had to get a new gasket because it was stripped from the leaking. AND had to pay for another oil change. All within a month. When I called they laughed and said the shop that I was at was not reliable and not to trust what they are telling me. read more

Sun Auto Service - Auto Repair Near Me - Henderson, Nevada

Horrible service, I recently visited sun auto on Stephanie to have my vehicle serviced, my 2011 BMW 335i was having overheating issues, water pump had failed. They replaced water pump and called me to pick my vehicle up and when I started my car I heard a very loud squealing coming from my engine, they said it was due to run off coolant and problem noise would go away. I figured I'd give it a shot and left with my vehicle, more than two weeks passed and the noise never stopped, I brought the vehicle back to them when the noise got louder, the A/C stopped working and check engine light came on. Upon inspection turns out the harmonic balancer was not turning correctly, that explains the squealing I heard when I went to pick my vehicle up the first time, they replaced that, and "fixed" the A/C problems, and charcoal canister that cause the engine code. Three weeks later I have another engine failure code, alternator is failing, trans failure, and I break down on the side of the road I figure it's normal for other parts on my older BMW to fail so I bring it back to them. A day later I hear from Jesse, he calls to tell me my alternator is failing causing my other failures, ok, that's fine. I tell them I'd like my car fixed and that I'm fine with another co pay for my extended warranty. He then tells me parts are special order and won't arrive for two more business days and I agree, this was Saturday, Tuesday comes and goes, I don't bother them, Wednesday I get an update that alternator they received is defective, so I have to wait more and I'm fine with that. Today I get a call that my vehicle is ready for pickup and all I have to do is bring $250 for my co pay, I get there, pay them, get in my car, and make it 3 miles and a new engine code comes up. I bring it to them they tell me my charcoal canister that I just had replaced two weeks prior is failing and they want to replace it again. So I decide that I am done doing any business with sun auto since they either don't know how to or don't want to fix their customers vehicles the right way the first time, or maybe warranty work is a good way to keep making money since they have invoices for close to $4500 on three different visits Thanks for the reply, you're off by atleast 27,000 miles, but you're right it is a 10 year old vehicle, I might have been mistaken to think I'd be receiving my vehicle and there would be no engine codes on the dash since it was leaving a "professional auto shop". I guess bringing my car to sun auto and expecting it to be fixed correctly was too much to ask since it's a 10 year old car. However leaving a mechanic shop and having a check engine light on my dash for the same issue your "tech" fixed two weeks prior 10 minutes into driving home seems a little wrong to me. But I guess anyone that brings their 10 year old car into sun auto should be fine with having check engine lights on as they leave your business. read more

Sun Auto Service - Invoice from time I received vehicle and time engine code is on my dash - Auto Repair Near Me - Henderson, Nevada

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Have a check engine light that is throwing p050 code for gmc Yukon (cold start rough idle.) Workers here insisted that it was the throttle body and air filter that was causing the issue. 350 dollars later the check engine light has come back on, preventing me from getting my vehicle registered. Then they recommend coming back in to spend more money. I don't believe the mechanics or front desk know what they are doing here. I don't recommend this shop. There are other shops out there that know what they are doing and won't gouge you for money. Please avoid this place. read more

Great customer service management there w ent as far as throwing in free break pads. To replace my rosters that were warped. So I'm greatly thankful for that. What would of cost over $600 cost me just a little over $400. Thanks guys. read more

I had an appointment to get an oil change and it took almost 3 hours to get it done. They said they found some other things wrong, which I question, and that they could fix them all for about $2,500. I know for a fact one important thing that is wrong with my vehicle, and they never mentioned it. It was like the Honda dealership service writer that is told by management that they will find at least 3 things wrong with every vehicle that comes through the door. I know this from firsthand experience. As I sat there and waited EVERY customer that had their vehicle being worked on was told they had other issues and most of them were not cheap to fix. I have no trust in what they were telling people about the diagnosis of their vehicles. Dean the manager needs to concern himself with fixing people's cars in a TIMELY MANNER and not telling every customer his background and life story. STAY AWAY unless you have time and money to waste. read more

My real-estate clients got both their catalytic converters stolen off their truck and needed to get home the next day to the LA area. Darren the manager and David S. took really good care of my clients. They honestly went above and beyond for them...more than I could of ever asked for...I couldn't be happier with their professionalism and the quick action they took to help my clients. I will refer any clients I have to them from now on! read more

This is the first time I've had to sit down and write a review but wanted to alert people to run don't walk from this place! Unfortunately, Google doesn't offer no stars! I first experienced their lack of automotive repair knowledge couple years back. Vehicle battery kept going dead. They never diagnosed a failing starter as the cause after leaving it with them. Their story was no problem found and started for them without fail at each try while parked in their lot. Returned home about 2 mile drive parked in garage...attempted to restart and battery was dead! Clearly they checked nothing while they had it. I discovered it was starter when I got stuck with it 2 days later after buying a brand new battery. Spent $200 on a tow back home where I changed the starter myself.... problem solved! My second experience was when they replaced my heater core... when I got the car back I no longer had any ac because they cracked a pipe on the evac core in the process of either pulling out or reinstalling the heater box thru the fire wall! I now have to pull the dashboard all over again myself to replace the damaged evac core or bring it in to someone else...like a reputable mechanic...and spend near $1500 again. Keep in mind any decent mechanic will recommend replacing the evac core with the heater core...they sit next to each other in the heater box! .... to avoid spending another $1500 in labor down the road. Finally, in the reassemble, they left out screws in the dashboard that were located in areas that were hard to access...in the engine bay clamps were not registered as well. There are other examples I can mention in failing to diagnose engine problems but I hope i succeeded in warning everyone that you take your car to this place at your own risk. UPDATE.... Following my call to their support line, their district manager, who wouldn't call and speak to me directly,offered me through his shop manager, about $400 off to replace the evac core which the shop broke while swapping in a new heater core. So, basically telling me he wants to offer a few dollars off me having to spend $1500 again....or in other words... reward us by paying twice for the job and we'll give you $400 off! Don't be fooled by their patronizing response to your negative review. It's all for appearance sake. Like I said earlier, run don't walk from this shop! I posted this review on Google as well just to get the word out on this shop. read more

If I could put negative numbers I would. Took our truck in for a/c repair and my truck came out with a broken windshield arm. Didn't bother to fix it or even tell us, just laid it back in it's spot. Don't know why my husband takes our vehicles here, every time we do it's either not fixed or they break something else. read more

My husband brought it here for tire sensor problem. They fixed it but after 2 weeks the problem went on again. They said there's warranty but when I brought it back they're charging me$197 and added that my car's tire needed to be replaced and charging me for a total of $552! They said that the tire been done since 2017. This is the first time I have brought it to their shop. How did the know since when I've replaced it? My tires have been replaced only since 18 months ago! I said I didn't have money to do it right away. The mechanic said not to drive it to the highway because it might blow up the tires. These shop is trying to rob their customers especially when talking to women. They think that women are stupid when it comes to cars! Pls. beware of this shop at Sun Auto Shop at Stephanie, Henderson 89012. Read the reviews first. That was my husband and my mistake that we didn't see the reviews first. read more

I approved $1400.00 repair for lower control arms and front brakes. I asked to change oil as well. Fast forward, my car is currently a no-start at this shop. They gave it to me with a loud knocking noise that was not there prior. The manager let me drive away and I barely got down the street and back to the shop. Dangerous. Then he let his guy drive the car and it died and had to be towed. Keep in mind I drove this car for the past year with no issues of starting or driving besides the brake wobble. They are claiming the oil was low and when they changed it that exposed an engine issue. I have had the oil changed probably three times in the past year. Thing is, when I checked their work it showed oil overfill, way past the max on the dip stick. I drove my car in. I no longer have a running car after an oil change. I'm sure they will deny responsibility and my car might be totaled. Any advice from someone who has had a similar experience? Please share in the compliment read more

I am new in town and needed a headlight bulb changed . Went in asked how much and they replaced the bulb at no charge ! I haven't needed a car repair but when I do this will be my cars DOCTOR for sure ! Thanks Sun Auto ! read more

Just stopped in to get my tires topped off and my TPMS cleared. Alex was quick to help and very friendly. Definitely would recommend them to anyone needing service. read more

My headlight went out last night. They got me in right away took care of me ASAP! Darien was friendly and so was Mark. I have been there a few times before and they are always great! I highly recommend them for any services you need! Thank you guys. Keep up the good work you're amazing!!!! read more

The Best! Rarely can you find a auto technician tat you can trust. Prices are reasonable, with excellent repairs. I've been with Sun Auto for many years, and look forward to many more. They get there early, and leave late. As senior citizen, and veteran, this is a place you can trust. FINALLY! read more

I usually come here for routine maintenance, oil changes, flushes, and just recently trans flush and engine oil flush. They usually are informative and don't upsell you. But after this recent visit, I will no longer be doing business here. I had a check engine light go on. First off they charge you for a diagnostic check, which I understand but it was $110. After researching and calling around, there are other reputable shops that don't charge for this, FYI. But I'm the kind of person who is willing to pay for convenience and for a professional to do it. So after the diagnostic, they said I need to replace the VVT solenoids, it's common for my vehicle's engine. Also could be due to not enough regular maintenance or wrong type of oil. I do regular maintenance and oil changes, if I had the wrong type of oil, it was through them because this is the only place I have ever been to for oil changes (conveniece). So ok, how much would be to change out these solenoids?... $768. Wow ok, i get it, I'm not a mechanic, and I'd rather pay a professional especially since I didn't know what the heck that was. After doing some research, the VVT parts were 3x the price at sun auto ($159 ea) compared to online prices($49 ea) or at autozone, oreillys, etc.. But Ok, maybe they have better manufacturers. I would still pay that. But that still leaves me with $400 (3hrs) in labor. Hmmm. Did research on that also, with a GM tech(friend of a friend) as well as online. It does not take 3 hours to change these VVT solenoids, 20 min tops. So I brought in my car again and wanted to know why it would take so long to change out these 2 small parts. He said that the person who quoted me said it would take 2.8 hours so that's that. This guy started to change his attitude into a defensive mode, and he said well get a second opinion. Ok, so I was done tryna justify and get more info on the 3 hrs or labor. I left. After more research, I ended up doing it myself. For a non professional, this took me literally 10 minutes to get the part from the Auto store, and 25 minutes to change it out. WoW. So I do not know how Sun Auto came up with this quote of 3 hrs of professional labor for something that takes 30 minutes for a noobie. I can't justify spending that much money for a 30 minute or less job. This place is probably ok for just routine maintenance and not major auto work. I thought it was different from dealerships but it's not. They'll quote you the highest they legally can just like dealerships. read more

I just had my oil and filter change. I asked them to have my brakes inspected. They topped of all my fluids. Nathan, one of the store managers is honest and very customer friendly. Highly recommend this place to anyone. read more

Simply the best in auto care. I have been taking the car(s) to them for 13 years and they are always reasonable, prompt and offer excellent customer service. Manager Darren is the best when it comes to taking care of his clients. Thank you Sun Auto Service Henderson! read more

They used to be a very good shop. They have new owners and that has changed. I brought my car in leaking antifreeze. They replaced 2 hoses for almost $500. A few days later I noticed that it was still leaking or leaking again. I brought it back in and they another $500 to replace another part. I won't be going back again. read more

DO NOT go there!! They are the BIGGEST Crooks!! They told me I nneeded 2 front CV Boots, $1300.00 worth of work. I came back to California and my mechanic put the car up on a hoist. Both of the CV boots were fine! No cracks, no leaks, nothing! For the past 2 oil changes there, they told me a needed them replaced! Do NOT Trust anything they say!! read more

We were on a trip for spring break and our air went out in the middle of the desert from CA to UT. We stopped for the night in Henderson. I called frantic to see if there was anything they could do. They told me to come right over and they would check it out. They did some test to figure out where the leak was and the next morning we brought it back (to another closer location) and they were able to replace our condenser and get us back on the road with cool air blowing again! 4 kids, two adults and a puppy were so grateful to have cool air again and make it back home safely! Thank you for getting us in and taking great care of us so quickly! We hope we won't need your services again on a vacation but hope anyone looking for quality care will find you! read more

I've gone here for two years now since I became so frustrated with my dealership. I was forced to go to a secondary dealership once COVID caused the closing of the FINDLAY FIAT. I am not a fan of TOWBIN at all so I wanted to find a car place I felt I could trust. These guys have NOT disappointed me. I admit I have only had minor things done here but the service is always wonderful, and the staff is always kind and I feel like they are honest with pricing when compared to other places I have used. I like them and I recommend them. read more

I've been using Sun Auto for a few years now for oil changes. The gentlemen at the front are always courteous and friendly and the service is pretty quick. Today, they went above and beyond to help me. Thank you for supporting teachers. You have no idea what your kindness meant to me. read more

So thankful for Nathan who was so quick and ready to help ! We had our passenger headlight go out and we had gotten the driver side fixed at autozone about two weeks ago but they couldn't help with this one. Took it to Tire works and they wanted to charge over 300 bucks, really ?! Called Sun Auto and Nathan was like "just bring it here and I'll fix it" just so sweet and right to the point. The mechanic was quick and customer service was so awesome. Thanks guys you really are a HUGE help seriously !!! read more

I had a great experience at Sun Auto! I came in for an oil change and Randy and Mario were super helpful. They made the process so easy and the service was quick. I recommend this place if you want quick and great service! read more

Just called and asked for a Dexos oil change and was hung up on when I told him the dealership is offering that oil change for $50, instead of $59 as Sun Auto was offering, but I appreciate the info. Enjoy your one star review, kind sir. I can only imagine how this shop operates if this is how they treat potential new customers! read more

They way overcharge based on their pricing model in their computer, whether or not it is accurate. They charge based on what their computer says, and NOT the actual time it takes to perform. Not to mention, they charge maximum possible price, regardless of whether a co-existing repair would cut down the time for another repair due to potential opportunity cost (ie - one repair makes easier access to another repair, which should decrease the total time spent on the 2nd repair). They gouge as much as they can! I'm not going back here... read more

Yes I did return to the shop. They fixed the start problem. Said the six month old battery with a 5 year warranty was the problem. Not!!! Checked the DVD player and ordered without approval. When picking up. Told person I'm not interested in paying a second deductible in a week he said I was responsible for a restocking fee! On a part I did not order or authorize. I asked for a receipt on work done. I was told I would get it Friday when I do the dvd. I said not interested in that. He threw a receipt on the counter and said have have a good one man!!! If you want to ruin your day and get more problems than you started with!! Head on over to this place!! They are waiting to screw you!!! read more