I called service monkey to replace the blower on my parlor stove. They sent a service man who told…read moreme I needed tdo other parts which had nothing to do with the blower. When the parts arrived, he came back to install them. They did not fix the stove. They charged us 2 service calls as well as the cost of the parts. My blower still does not work. Now the remote control to my parlor stove does not work. We discussed this with the service agent three separate times. They made no effort to rectify the situation. I'm going to have to call a different company to come and fix my stove. I absolutely recommend using someone other than service monkey if you want your job that right.

Edit to comment: Contacted by Service. Monkey and we discussed the charges and our issues with the…read morecharge. After talking it out, it boiled down to a simple misunderstanding for what we had asked and expected of Service Monkey...We just wanted a second price, they understood it to be a Service Call and repair. Service Monkey dropped the $200.00 charge, which we appreciated greatly.l Guess this is just ab example of the importance of communication...from both parties. Anyway, thank you, Service Monkey. Asked Service Monkey to give me a price to repair a gas leak AFTER an inspection was made by our HOA. Made an appointment to look at the problem. Service monkey made no mention of it in the correspondence, but tried to charge us $200.00 to give us a bid. $200.00!

Just wrote a long review and then somehow lost it, so here it is short and sweet. Greg was right…read moreon getting my order, and then was never around or returned phone calls. He measured the carpet wrong, had the installers come on the wrong date, and would NEVER communicate. I never received any paperwork i.e., receipts, warranty's, etc.. I can understand mistakes, but not communicating and trying to make things as right as possible as quickly as possible is not acceptable in this day and age. The installers did a great job...

We had new carpet installed in our mountain home in Willowbrook. Matthew came to our house and…read morebrought samples. He was quick to hone in on our price point and we were given a quote on the spot. He ordered the carpet and worked around our schedule to get the installers to remove and install the carpet. It was a very easy process and looks great. I would say it's not a bargain (only slightly less than the competition) but looks fabulous and was a very easy process. You get what you pay for and I think we got a great looking carpet at a fair price with minimal hassle.

Nick showed up within a few hours to look at my furnace. The furnace was 12 years old and needed…read morerepairs, however I elected to go with a new furnace instead of repairing the old one. They came today and installed the new one and hauled away the old one. I'm completely satisfied with the response, pricing, and Installation. I would definitely use Thermal Mechanics again!

He was helpful in pointing out the problems with the installation of my still-new HVAC system. He…read moredid a good job cleaning the system; however, when I called and left two messages stating that I needed an invoice, he did not respond, and I still have no invoice. I also asked him before he began work on the system about a guarantee for the work, and he gave me a vague answer, which in retrospect makes sense if he won't even give an invoice for the work he did.

Somewhat county is a challenge to find good tennants and good professionals that have great…read more customer service. Thanks to Summit Professional Services we can treat our tennants right. Jim, the owner sent out Jose (ahead of time) and got the furnace up and running, cheap? no, but reasonable. They also came out last spring and fixed a problem quickly. I would not hesitate to suggest that they are the ones to call rather than some who spend thousands on advertising. ( I wont bash another business publicly) tho Id like to , as years ago they wrongfully reccomended my furnace replacement. Trust cant be bought, these folks are the "Real Deal".

Jim Dexter and his crew are amazing!…read more We have a vacation home in Breck and wouldn't you know it, our furnace decided it didn't want to keep us cozy anymore. At first it wasn't a big deal because we just hit the slopes but when we came back it just became intolerable. We haven't had this problem so we weren't sure who to call or who we could trust. When we come to the house we like to disconnect so we don't have computers and we don't bring our smartphones so we couldn't yelp for help. Lucky for us we had a yellow pages tucked into the phone stand! We called around and the 3rd place we called was Summit Professional. Denise, their office manager, answered the phone and she was so nice. After telling her about our chilly-to-the-bone problem she comforted us and had a very maternal tone that instantly warmed our souls, making the decision an easy one to make- They would be the ones who came to our rescue. Matthew came out to assess the problem and he was really knowledgeable and friendly. He told us he could help us, "No problem". So he tinkered around and voila- WE HAD HEAT! The next day, Jim (the owner) called us to make sure everything was doing well. How nice is that?! We said we appreciated how kind everyone had been and how quickly they responded. He shared that it was a family business- Matt is his son and Denise his wife. How awesome! He asked us where we live full time and when we told him he was astounded- he has a son that lives out by us! He insisted that he take us out with his wife, son, and daughter-in-law. We had a great dinner with all of them and are excited to have made great friends in the area. Long story short- CALL THEM! They do incredible work, are trustworthy, and super friendly. You won't be disappointed.

I was referred to SteamMaster by our property manager when some mold was detected in an air test,…read moreduring the buyer's home inspection. Greg and his team did an outstanding job and I was super impressed with they timeliness and attention to detail, throughout the remediation process. As an absentee owner selling my home in the Vail Valley Area, they made me feel very comfortable as they helped me navigate the remediation process. The remediation went well as we were getting the home ready for the buyer, whom is now, the new owner now! A BIG THANK YOU to the SteamMaster team for all they did for my wife and I, while we we were selling our home!

Always friendly, on-time, communicative and able to get spots out that other cleaning companies…read moresomehow don't have the means to deal with.

I had a burst pipe that flowed through the walls damaging my drywall, furniture and carpet. This…read morecompany was recommended by the plumber and they showed up within 90 minutes. Their responsiveness during our emergency was awesome. Unfortunately we had to rip out a substantial portion of the room. Their work product was great. Their pricing was not clear. I got a bill at the end of the day that was insanely high for the work completed. It was explained to me that that is because it was "insurance rates." I am not filing a claim with my insurance so I am getting stuck paying unquoted work (during an emergency) at crazy high rates. Again, their emergency response was great. Their work product was exactly what it should have been. I am just very surprised and disappointed at the pricing. Even recognizing I was in a bind and it was going to cost me, their pricing was simply not fair. Getting a bill after the fact, nothing I can do now except let others know if you aren't making an insurance claim, be prepared for "insurance rates." Dumb of me not to get pricing clearly stated prior but sitting in a wet room with a burst pipe makes you hurry along!

So my boyfriend and I are new homeowners and we've had such a string of bad luck resulting in…read morethree minor floods within six months (one from radiant heating system, one from washing machine & one from hot water tank). Kinder Carpet was fast on scene for assessment, cleanup, drying, repairs etc. and they were very thorough with mold detection and hunting for any other additional issues. Jesus Jr. kept up good communications with us while we were away, which we so appreciated. He and his crew were quick and efficient with the repairs and replacements. The one major bonus from the flood was getting new floors in our living room and they turned out beautiful! If you run into any kind of floods, mold, drywall or floor issues, be sure to give them a shout. They are reasonably priced and work things out quickly. The crew was very professional, knowledgeable and easygoing. We have zero complaints, only gratitude. Thank you for everything, Kinder Carpet! Sincerely, Your loyal customers, Jon n Jess

Ed and the whole team at Quality Mountain Services have been fantastic! We have been using them for…read more2+ years as our cleaning service and maintenance team for our vacation home and rental property. They are very quick to respond, do a great job with their cleanings, and always take care of us when something breaks or goes wrong at our property.

I tried to call this company today to get a quote and a lady hung up on me purposely. My goal was…read moreto bring commercial business their way and I was not happy with how I was treated. She kept telling me that she already received an email from and kept cutting me off. I explained to her that this was my first time calling her and wanted to get a quote and that I needed to email her the details. I will never refer this company for business to anyone, very unprofessional.

From initial measurements to job completion these guys are 100% professional and boy do they know…read moretheir stuff. You can have total confidence in the quality of work you will get and the product knowledge. Derek has been building decks and doing custom carpentry for something like 25 years and his talent really shows. Their customer service is top notch and all of the guys in the crew are so friendly! They will guide you through the whole process to make sure you know what you're getting and that you're happy with the result. Can't recommend them enough!

These guys go above and beyond with their work. I had them re-do/ replace my deck and it came out…read moreflawless. Materials they use are legit, quality of work was above and beyond, and their team was a great bunch of friendly hardworking gents. I had the pleasure of working very closely with Derrick who made my vision become a realty. Can't thank them enough for the job they did for my family and I.